Compliance with the Trading (Allowable Hours) Act requires a systematic approach to classifying the business, determining applicable trading hours, obtaining employee consent for extended hours, and maintaining records. The first step is to correctly classify the shop. Determine whether it falls within schedule 1AA (exempt shop), meets the independent retail shop definition in section 6, or is a non-exempt shop. For independent retail shop classification, carefully assess ownership structure (no related bodies corporate), employee headcount at any one time in the shop (30 maximum, including owners), total employees statewide engaged by the owner (100 maximum, including owners), and whether the shop is located within or shares premises with a non-exempt shop that must close at particular times. Document the ownership structure and maintain daily employee rosters to demonstrate compliance with the numerical thresholds.
For non-exempt shops, identify the correct trading area classification. Check whether the shop is in one of the named type 1 areas (New Farm, Gold Coast Coastal, Hamilton North Shore, Mossman and Port Douglas, Cairns CBD, Great Barrier Reef Wonderland Tourist Complex, Pacific Fair Shopping Centre) by consulting the 2017 trading hours order on the QIRC website. Check for any current trading area orders that may have modified the boundaries or classification. If the shop is in the South-East Queensland Area but not in a type 1 area, it is type 2. If in an area listed in schedule 1AB, it is type 3. Otherwise, it is type 4, meaning no Sunday trading and restricted public holiday trading. Hardware shops and motor vehicle/caravan sellers should apply the specific schedules in sections 16E and 16EA respectively.
Once the classification and area are determined, establish daily trading schedules that comply with the core trading hours. For type 4 shops, ensure closure on Sundays entirely. For all non-exempt shops, ensure closure on closed days (Good Friday, Anzac Day, Labour Day, Christmas Day). For independent retail shops not predominantly selling food or groceries, close on Christmas Day and Good Friday all day, and on Anzac Day until 1 p.m. Note that substitute public holidays under the Holidays Act 1983 do not apply for the purposes of section 17.
For extended trading during the Christmas period, comply with sections 16F and 16G. For general shops, the three Sundays before 18 December are 8 a.m. to 6 p.m.; 18-23 December are the standard opening time to midnight; 24 December is the standard opening time to 6 p.m. If the shop is in Westfield Chermside or Westfield Garden City, section 16G applies for 23 December (8 a.m. to midnight) and 24 December (midnight to 6 p.m.).
Obtain written agreements from employees who will work during extended hours. Sections 36B and 36BA require that the employee freely elects in writing for a stated or indefinite period. Ensure the election is genuinely voluntary, not coerced, and not merely based on roster or industrial instrument requirements. Keep signed copies on file and maintain records of when the employee began working extended hours. For employees who were current employees immediately before 1 August 2002 in the former south-east Queensland area, section 36A still applies and requires written agreement specifically.
Comply with Anzac Day obligations under Part 6. Provide all employees in factories and shops with a holiday for the whole day, subject to the exceptions in section 33(2). Do not conduct real estate sales under section 34. Close places of public amusement until 1.30 p.m. unless the Minister has given written permission under section 35. Close factories and shops for the whole day under section 36, except for the places listed in section 33(2)(b)-(h).
Comply with bank holiday closure obligations under section 20 for banking and insurance offices. Close on prescribed bank holidays. For Saturdays, the office may open (as Saturday remains a bank holiday but the section allows banks to open and choose whether to conduct specified dealings). However, ensure closure on Saturdays that are public holidays or fall on 1 January, 26 January, 25 December or 26 December.
Avoid soliciting business outside allowable hours under section 37. Do not publish statements that suggest the shop will be open, goods will be sold, or staff will be available to take orders or requests during prohibited hours. This includes all forms of communication: written, spoken, pictorial or visual. If a publisher other than the occupier receives a warning from an inspector, cease publication immediately to avoid prosecution.
Cooperate with industrial inspectors exercising their powers under sections 8, 9 and 11. Provide reasonable assistance and information lawfully required. Produce time sheets, pay sheets and other records when requested. Do not obstruct or impede inspectors. Employees have the right to be questioned out of the presence of their employer, and all persons may decline to answer questions that might incriminate them under section 12.
Maintain accurate records of employee engagements, hours worked, and written elections for extended hours. Record the classification of the shop and the trading area determination to demonstrate due diligence if challenged. For independent retail shops, maintain documentation of ownership structure, employee numbers at each location, and that the shop is not conducted in a part of a non-exempt shop during its closed hours. Ensure that any business operating in multiple areas within a building maintains separate walls and separate access to satisfy section 6(4) and avoid the anti-avoidance provisions.
For local governments and organisations seeking to vary trading hours, applications for trading area orders under section 21 must be made to the industrial commission, which will consider the criteria in section 22. Applications for special event declarations under section 31A must address the considerations in section 31B. Note the moratorium periods: during the 2022 moratorium (ending 31 August 2023 under section 64), the commission could not make trading area orders and no applications could be made. Check whether any current moratorium is in effect.