To comply with the Liquor Regulation 2002, a licensee should adopt a systematic compliance programme organised around the key obligations. First, ensure that all applications are accompanied by the correct particulars as required by section 4: a 1:100 scale plan of the premises, a location plan, identity evidence, planning scheme compliance evidence, and sanitary convenience compliance evidence. If entertainment is provided, include an acoustic assessment by a qualified person. Allow sufficient time: 21 days for most permits and approvals, 28 days for commercial public event permits, and eight weeks for adult entertainment permits for one occasion.
Second, maintain accurate and complete transactions records in the prescribed categories. Use the definitions in sections 25, 25A, and 26 to classify liquor correctly. For producer/wholesaler licensees, also record the name and licence number of each recipient. Keep these records for the period required by the Act and produce them to investigators on request.
Third, self-assess the licence fee correctly each year. Calculate the base fee under section 36A for the relevant licence type. Add the risk criterion fee for extended or authorised trading hours under section 36B if applicable (the fee increases steeply as the trading hours extend later). Add the compliance history risk criterion fee under section 36CA if there was an infringement notice, disciplinary action, or conviction in the previous licence period. Submit the self-assessment form to the commissioner by 31 July (or 28 days after notice of grant for a new licence). Pay the fee by the due date to avoid automatic suspension and cancellation.
Fourth, for licensees in safe night precincts, check whether any class exemption applies under section 3A. If the premises is in a safe night precinct and the licence is not exempt, comply with the Act's requirements for those precincts.
Fifth, for licensees subject to ID scanning requirements, implement the prescribed conditions under section 3FA: secure the approved ID scanning equipment physically and electronically, report any incidents affecting integrity or security to the approved operator immediately, ensure service and repair is done only by or through the approved operator, prepare and maintain a privacy management plan complying with the Privacy Act 1988 (Cwlth), consider and report breach of privacy complaints to the commissioner within 14 days. Note that a regulated car park is not regulated premises for certain purposes except during the days and hours stated in a car park approval.
Sixth, provide drinking water in accordance with section 27A. Identify which tier applies. If the licence is a commercial hotel, community club, bar, nightclub, commercial public event permit, artisan producer licence, or has extended trading hours after midnight with certain licence types, provide water free of charge from a source other than a toilet tap. For all other licensees, provide water free of charge or at a reasonable cost.
Seventh, for licensees in the Brisbane City Council area, comply with the crowd controller numbers in section 37C (based on patron count), the CCTV minimum requirements in section 37D (recording at all entrances and exits, 28-day storage, one-year storage capacity, digital copy production), the maintenance requirements in section 37DA (daily check by 12.30am, repair arrangements within 48 hours, six-monthly certification by a qualified person), the storage requirements in section 37DB (secure place accessible only by the licensee or authorised person), and the incident register requirements in section 37E.
Eighth, comply with the prohibition on unacceptable practices and promotions under section 41. Do not hold a patron's bank card or other property pending payment for liquor in a way that discourages the patron from monitoring their purchases.
Ninth, for licensees operating facial recognition technology, comply with section 27B: ensure the system is used only to identify excluded persons subject to a banning order or licensee ban, delete non-matching biometric information, display signs at each entrance and near ID scanners, do not keep or disclose personal information after the licence ends, and do not use personal information to promote liquor consumption or for loyalty or reward programs.
Tenth, comply with the record-keeping requirements in section 27 if the licence is a subsidiary on-premises licence whose principal activity is providing meals. Keep daily records of liquor sales and meal orders, and annual totals of beverage and food sales and costs. These records must be retained for the period required by the Act.