4.6.2 Evidence relied upon with respect to the exercise of discretion to grant relief on the interlocutory application
55 It is important again to stress that the grant of relief itself is based not upon the evidence relied upon by the applicants but rather the deemed admissions to the pleadings in the ASOC. However, the evidence, while unchallenged, is relevant in line with the principles earlier outlined for the limited purpose of determining whether it is appropriate for the Court, in the exercise of discretion, to grant the relief sought. For this reason and given that there is no contradictor, it is not appropriate for me to make findings per se on the matters which are the subject of the applicants' pleaded case. I am satisfied, however, that the evidence to which I have had regard (as set out below) is in line with the applicants' pleaded case and does not seek impermissibility to expand or alter the pleaded case.
56 Turning then to the evidence, first evidence as to the scale and history of complaints by customers was given by Ms Hole. She has held the position of Head of Trade Service at Hipages Group since February 2015 and in that role, oversees the Customer Service, Retention and Compliance Team. She has been employed by Hipages Group since 2009 in various roles and from 2014 has held the positions of Customer Support Manager and Head of Customer Service.
57 Hipages has kept a database of the complaints, extracts of which are in evidence. Ms Hole gave evidence that hipages.com.au has received complaints from Hipages customers since September 2010 that they have received calls from third parties purporting to be, or to represent, Hipages soliciting them to provide their credit card details. She also gave evidence that the caller frequently sent a follow-up email indicating that they were from Australian Web Management, Aussie Web Tech or Reach Aussie. The majority of these complaints have apparently been received by Hipages from around October 2015 demonstrating an escalation in the alleged conduct. Ms Hole estimated that Hipages had received a total of 600 complaints from affected clients in the period from January 2016 to 14 June 2016 alone. In her affidavit affirmed 25 October 2016, Ms Hole gave evidence that the applicants have received complaints of similar conduct by Trade Pages or www.tradeimprovementpages.com.au, as well as continuing complaints of the kind the subject of earlier evidence given by her.
58 Secondly, the applicants rely upon ASIC records to reveal a connection between Aussie Web Tech and Australian Web Management, namely, that Mr Roger was the sole director of Australian Web Management at all material times and that he was a director of Aussie Web Tech at all material times and the sole director from 15 March 2012 until that company was deregistered.
59 Thirdly, the ASIC records suggest that Mr Roger has at all material times resided at an address for an entity known as National Postal Services (National Postal) (the National Postal address) with respect to all companies aside from Trade Pages of which Mr Roger is not a director. The evidence however also suggests that he is an Indian citizen and has at all material times been resident in India. Reliance was placed in this regard upon documents prepared by Reckon Docs for establishing Aussie Web Tech in August 2010 which identified Mr Roger's residential address as located in Bangalore, India. Reliance was also placed upon an email dated 30 July 2013 from Mr Roger requesting that a parcel be sent to Bangalore in India.
60 Fourthly, the applicants rely upon evidence to demonstrate the existence of a relationship between Aussie Web Tech, Australian Web Management, Reach Aussie and Trade Pages in that each of those companies appears to have been established and controlled by Mr Roger through third party service providers in Australia (in line with the pleading at ASOC [26]).
(1) In this regard, the evidence suggests that Mr Roger was able to conduct the affairs of Aussie Web Tech and Australian Web Management through third party Australian companies who have served as the registered offices of Aussie Web Tech and Australian Web Management and acted as their registered agents. Specifically the applicants rely upon evidence suggesting the following:
(a) Mr Roger caused Aussie Web Tech to be created by ordering it on 13 August 2010 from a company known as Reckoned Docs. Mr Roger then used a firm of accountants, as the registered address of Aussie Web Tech until that firm refused to continue to do business with Aussie Web Tech due to the number of calls and visits from "irate customers". Thereafter Aussie Web Tech's address was changed to that of a company known as Shelcom Corporate Services (Shelcom) and later National Postal.
(b) The original registered address of Australian Web Management was also Shelcom's address and was later changed to National Postal's address.
(c) The personal address given by Mr Roger to ASIC was also changed in the case of Aussie Web Tech and Australian Web Management to the address of National Postal.
(2) Mr Roger followed a similar pattern of conduct with respect to Reach Aussie. Even though he was never formally registered as a director, the evidence suggests that he established that company using the services of a company known as ecompanies.com.au. Furthermore, the registered address for Reach Aussie was again the address for National Postal, as was the address given for the sole director of Reach Aussie.
(3) The registered address for Trade Pages is the address for National Postal. Furthermore, Mr Roger's email address is given as the contact email for the registration of Trade Pages' domain names (tradeimprovementpages.com.au and tradepages.net.au). This is also the case with respect to the registration of the domain names for Australian Web Management Pty Ltd and Reach Aussie. Furthermore, there was evidence that Mr Roger had emailed Shelcom from a Trade Pages email address requesting that it process what Shelcom described as "corporate secretarial changes".
61 Fifthly, based upon this evidence the applicants submit that Mr Roger's practice over several years has been to conduct the affairs of these companies from abroad by utilising Australian intermediaries to mask the fact that he is a foreign resident and, in the case of Reach Aussie and Trade Pages, to conceal his involvement with those companies (see ASOC at [24(d)]). The applicants further submit that it is open to the Court to infer from the fact of that concealment that Mr Roger is conscious that those entities are involved in wrongful or unlawful conduct (see the pleading in ASOC at [24]). Based upon those inferences, the applicants contend that:
47. Once these matters are appreciated, the gravity of the conduct at issue in these proceedings is apparent. The Hipages database reveals that the complaints linked to these companies date from as early as 28 March 2011. The conduct has continued since that time through a number of corporate vehicles, but has remained substantially the same. Even though Aussie Web Tech and Australian Web Management has since been deregistered, the conduct has continued through the incorporation of Reach Aussie and Trade Pages. Indeed, one sees a pattern of 'Phoenixing' whereby essentially the same activities are being carried on continuously despite the demise of certain of the corporate vehicles engaged in the conduct.
62 Given the nature of these allegations against the respondents, the evidence on which the applicants seek to rely is necessarily circumstantial. In those circumstances, I consider that it is necessary as a matter of fairness to set out the evidence in more detail than might usually be the case in a default judgment where the Court is not engaging in a fact finding exercise. This also explains the greater degree of detail with which I have referred to the evidence earlier in these reasons. Bearing in mind these considerations, counsel for the applicants made the following submissions with respect to the evidence and the relevant legal framework in support of their submissions as to the gravity of the conduct at issue.
(1) S201A of the Corporations Act provides that "[a] proprietary company must have at least 1 director. That director must ordinarily reside in Australia." It will be recalled that Aussie Web Tech Pty Ltd had two directors in the period 13 August 2010 to 15 March 2012, one of whom was stated to reside in Dandenong in the State of Victoria, Australia, the other being Mr Roger. However, from 15 March 2012 until deregistration of the company, the only director was Mr Roger. It will also be recalled that Mr Roger was the sole director of Australian Web Management.
(2) Reference has already been made to the evidence in the ASIC records that Mr Roger has given an Australian address as his address for Aussie Web Tech and Australian Web Management. That information, it can be inferred, was lodged with ASIC by the companies in question in purported compliance with their obligations under the Corporations Act to give the personal details of directors, relevantly, her or his "usual residential address": see ss 205B and 205D(1) of the Corporations Act.
(3) While Mr Roger gives an Australian address for Aussie Web Tech and Australian Web Management, that address appears to be essentially a mailbox, being the address for National Postal.
(4) The evidence suggests that Mr Roger is in fact resident in India and not in Australia. Specifically:
(a) A "Chat transcript" dated 11 October 2016 between www.ecompanies.com.au and "vinod" in relation to correcting details with ASIC as to the registration of Reach Aussie, identifies "Vinod's" email address as Mr Roger's 'Gmail' address and places his location as "Mumbai, India".
(b) In an email from Mr Roger's Gmail address dated 20 August 2014, Mr Roger requests that parcels be sent to an address in Bangalore.
(c) On the company order form for Reach Aussie with Reckon Doc, Mr Roger gave as his address, an address in Bangalore, India. That address in turn corresponds with the address apparently given by him on his Indian passport.
(d) The statement from Westpac Bank for an account in the name of Reach Aussie Pty Ltd for the period 13 May 2016 to 12 August 2016 (the Reach Aussie Westpac statement) identifies repeated online and mobile withdrawals to "INTL Roger info": see Exhibit A1 at p. 178. The reference "INTL" suggests an international transfer and therefore suggests that the withdrawals are to a location outside Australia. Furthermore, it appears from the evidence that Vinod Roger is one of two directors of a company known as Roger Infotech Private Limited. Evidence was led that that company represents on its website that it is an "Indian Non-government company", gives its address as Bangalore, India, and contains a banner expressly referring to Hipages, reading "Get that electrical job done. Hipages Get Quotes Now".
(5) It appears from the evidence led as to the content of the website for Roger Infotech Private Limited that the other director of that business is Grace Sujatha. It appears from a Westpac Bank statement for an account in the name of Trade Pages Pty Ltd for the period 21 June 2016 to 13 September 2016 (the Trade Pages Westpac statement) that repeated international mobile and online withdrawals were made to a person of a very similar name, "Grace Suja" or that the recipient's name was cut short by the right-hand border of the column in the statement in which her name appears. The statement indicates that withdraws are made immediately after deposits are made into the account.
(6) A similar pattern of deposits followed by immediate withdrawals appears from the ANZ Business Advantage Bank Statement for Australian Web Management (the ANZ Australian Web Management Statement) before its deregistration for the period 18 April -17 June 2016. The deposits in turn appear to have come from various companies. While some of those are unidentified, some appear to be trades people, who, it will be recalled, constitute Hipages' client base. In each case the evidence suggests that money deposited is immediately transferred to Reach Aussie with the result that at the end of the period covered by the statement, almost all money deposited has been withdrawn. The withdrawals recorded in the ANZ Australian Web Management Statement are in turn reflected in the Westpac Reach Aussie bank statement, with the periods covered by the two statements overlapping each other to some degree. By the end of the period covered by the Westpac Reach Aussie bank statement, there is a negative balance with the total debits slightly exceeding the number of deposits. Again, amounts deposited were withdrawn almost immediately from this account and sent offshore to "INT Roger info".
63 The evidence to which I have referred, including as to Mr Roger's involvement in the Website registration for Reach Aussie, suggests that Mr Roger has endeavoured to actively conceal his involvement in the activities of Trade Pages and Reach Aussie and that a practice is being engaged in whereby money is moved between these companies in quick succession after it is deposited and immediately transferred offshore to an account for or connected to Mr Roger, notwithstanding that the ASIC records do not reveal Mr Roger's involvement in Trade Pages and Reach Aussie.