the statement of claim PLEADs the facts to establish the agreements were unsolicited consumer agreements
38 I now turn to consider whether the Commission's statement of claim (SOC) pleads all the facts necessary to support each element of the contraventions it has alleged against Adata (Vic).
39 However, before any of those alleged contraventions arise for consideration, the Commission must first establish that the agreements in question were unsolicited consumer agreements. In this respect, it is important to reiterate that Adata (Vic) is taken to have admitted the allegations of fact contained in the SOC (see [19] above). For an agreement to be an unsolicited consumer agreement, s 69(1)(a) of the ACL (see at [33] above) requires that the agreement must be:
(a) for the supply, in trade or commerce;
(b) of goods or services;
(c) to a consumer.
40 Before considering these three matters, it is convenient to record that Adata (Vic) is taken to have admitted the following general matters pleaded in the SOC:
(a) The status of the Commission in this proceeding, as follows (at paragraph 1 of the SOC)):
The Applicant is a body corporate established pursuant to section 6A of the Competition and Consumer Act 2010 (Cth) (the Act), and is entitled to sue in its corporate name.
(Emphasis in original)
(b) Mr Wright's role with Adata (Vic), as follows (at paragraph 6(a) of the SOC):
(a) in relation to Adata (Vic) [he was]:
(i) the sole director and secretary of Adata (Vic);
(ii) the sole shareholder of Adata (Vic);
(iii) responsible for the day to day operations and management of the business of Adata (Vic); and
(iv) the person responsible for the acts and omissions of Adata (Vic) alleged in this statement of claim; and
41 As to [39(a)] above, the SOC pleads (at paragraph 2) that:
The First Respondent, Adata (Vic) Pty Ltd (Adata (Vic)) at all material times:
(a) was, and is, an Australian proprietary company, limited by shares, registered in Victoria;
(b) was, and is, a trading corporation within the meaning of section 4 of the Act;
(c) was, and is, carrying on business in trade or commerce, as a supplier to consumers of services; and
(d) has been and is a registered tax agent under the Tax Agents Services Act 2009 (Cth) with agent number 74741002.
(Emphasis in original)
These facts, particularly those in (c) above (which are taken to be admitted by Adata (Vic)), are sufficient to establish the "supply, in trade or commerce" described in [39(a)] above.
42 Next, as to the matter described in [39(b)] above, the SOC pleads (at paragraph 8) that:
Since at least 28 May 2012, Adata (Vic) and/or Adata supplied, or offered to supply, to consumers (inter alia) the services of:
(a) preparing a person's income tax return in preparation for lodgement with the Australian Taxation Office (ATO); and
(b) lodging the persons income tax return with the ATO,
(together, Tax Return Services)
on a fee for service basis.
(Emphasis in original)
Later in these reasons, I will return to the problems that are occasioned by the use of the expression "and/or" in the introductory words to this paragraph. However, putting that aside for the present, I consider that the facts pleaded above go to establish the services that were supplied for the purposes of [39(b)] above. It should be added that in this proceeding the Commission does not allege that any goods were supplied.
43 Finally, with regard to [39(c)] above, the SOC pleads (at paragraph 12) that:
Each of the persons referred to in Schedule A who entered into Adata Agreements acquired services from Adata (Vic) and/or Adata as a consumer by reason that:
(a) the amount that was paid or payable for the Tax Return Services by each person did not exceed $40,000; or
Particulars
A. The Applicant refers to and repeats particular D to paragraph 9 above.
B. Particulars of the monetary amounts charged during the period between 28 May 2012 and 5 September 2013, including under the Adata Agreements, are set out in column E of the table in Schedule A to this Statement of Claim. The Applicant notes that, in addition to charges for Tax Return Services for the current year, Wright also sought payments from consumers' Centrelink benefits to Adata under the 'Centrepay Scheme operated by the Department for services allegedly provided by Adata (Vic) and/or Adata in previous years.
(b) the services were of a kind ordinarily acquired for personal, domestic or household use or consumption.
(Emphasis in original)
44 As I have already mentioned above, with some alterations to protect the privacy of the individuals concerned, Schedule A to the SOC has been reproduced as Annexure A to these reasons. It is a moot point as to whether Adata (Vic) is taken to have admitted the particulars in this paragraph of the SOC because the pertinent material facts are pleaded in the body of paragraph 12 of the SOC above. In this respect, it should also be noted that the details contained in Schedule A to the SOC (which is referred to in Particular (b) above) are separately pleaded as material facts earlier in the SOC.
45 Insofar as it applies to services, the expression "consumer" is defined in s 3(3) of the ACL in the following terms:
A person is taken to have acquired particular services as a consumer if, and only if:
(a) the amount paid or payable for the services, as worked out under subsections (4) to (9), did not exceed:
(i) $40,000; or
(ii) if a greater amount is prescribed for the purposes of subsection (1)(a) - that greater amount; or
(b) the services were of a kind ordinarily acquired for personal, domestic or household use or consumption.
(Emphasis in original)
46 Again, putting aside for the present the problems occasioned by the use of the expression "and/or" in the introductory words to paragraph 12 of the SOC above, I consider the facts as pleaded (which Adata (Vic) is taken to have admitted) are sufficient to establish that the persons identified in Schedule A to the SOC were consumers for the purposes of the definition of that expression in s 3(3) of the ACL and, therefore, for the purposes of [39(c)] above.
47 Turning, then, to s 69(1)(b) of the ACL (see at [33] above), in order for an agreement to be an unsolicited consumer agreement, that subsection relevantly requires that the agreement has to be:
(a) made as a result of negotiations;
(b) between a dealer and the consumer; and
(c) in each other's presence at a place other than the business or trade premises of the supplier of the services.
48 As to [47(a)] above, the expression "negotiation" is defined in s 72 of the ACL. That provision is already set out at [35] above and does not need to be repeated.
49 Paragraph 9 of the SOC pleads:
Between at least 28 May 2012 and 5 September 2013, Adata (Vic) and/or Adata carried on business supplying Tax Return Services in the Northern Territory (NT) and Western Australia (WA) including Indigenous communities in the following manner:
(a) Wright was employed or engaged to sell and perform the work to supply the Tax Return Services;
(b) Wright sold and performed the work to supply the Tax Return Services by travelling to towns and communities in the NT and WA including Indigenous communities in or around July to October/November each year and attending upon consumers at general community or public areas in those towns and communities;
(c) Wright had discussions with persons he met with in those towns and communities to which he travelled in the NT and WA in order sell and perform the work to supply Tax Return Services to those persons;
(d) by entering into agreements with consumers for the supply to each consumer of Tax Return Services and payment by each consumer for Tax Return Services by it (the Adata Agreements);
(e) by entering into the Adata Agreements by discussions between Wright and the consumer;
(f) Wright arranged for Adata (Vic), as a registered tax agent, to supply the Tax Return Services to each consumer; and
(g) Wright arranged for Adata to receive payment for the Tax Return Services from each consumer for each of the Adata Agreements alleged in paragraph 11 below by a payment or payments from the consumer's Centrelink benefits under the 'Centrepay Scheme' operated by the Department
Particulars
Since at least 28 May 2012:
A. The majority of the consumers of Tax Return Services supplied by Adata (Vic) and/or Adata are persons who live in towns and remote communities in the NT and WA, including in Indigenous communities.
B. Adata (Vic) and/or Adata supplied, and offered to supply, Tax Return Services by Wright in the towns and communities in the NT and WA and, in particular, Indigenous communities which Wright drove to in his vehicle. In the towns and communities to which Wright travelled, he met with and attended upon consumers at general community or public areas such as in or near council and government agency offices or outside near Wright's vehicle.
C. Each Adata Agreement was partly oral and partly in writing.
(i) Insofar as it was oral, each Adata Agreement arose from the discussions between Wright and the consumer at general community or public areas at the various towns and communities in the NT and WA to which Wright travelled.
(ii) Insofar as it was in writing, each Adata Agreement was constituted by documents that Wright presented to the consumer when Wright met with him or her at general community or public areas at the various towns and communities in the NT and WA to which Wright travelled. In particular, Wright presented to consumers and requested that they sign a "Centrepay deductions" form directing a payment or payments from the consumer's Centrelink benefits to Adata under the 'Centrepay Scheme' operated by the Department.
D. The standard rate charged for Tax Return Services was generally $110.
(Emphasis in original)
50 In my view, the facts pleaded in subparagraph (a) to (f) above, particularly those in subparagraph 9(c), go to establish the requisite negotiations for the purposes of [47(a)] above.
51 I have already concluded above (at [46]) that the persons identified in Schedule A to the SOC (being Annexure A to these reasons) were consumers for the purposes of the definition of that expression set out in s 3(3) of the ACL. The other expression used in [47(b)] above is "dealer". The definition of "dealer" is already set out at [35] above and there is no necessity to repeat that provision here. The expression "in trade or commerce" that is used in this definition has already been dealt with at [41] above.
52 In this application for default judgment, Adata (Vic) is the person who is alleged to have been the dealer. Section 69(1)(b) requires attention to the persons between whom the negotiations are carried out - a dealer and the consumer - and the place where the negotiations are carried out. In this respect, it is important to note that the latter is fixed by reference to the business or trade premises of the supplier of the services, not the dealer who conducted the negotiations. Before considering that question (which is raised by [47(c)] - see [55] below), I will address the former question.
53 While paragraph 9(c) of the SOC (see [49] above) alleges that Mr Wright had the discussions with the persons concerned, paragraph (6)(a) of the SOC pleads that at all material times, Mr Wright was, among other things:
in relation to Adata (Vic):
…
(iii) responsible for the day to day operations and management of the business of Adata (Vic); and
(iv) the person responsible for the acts and omissions of Adata (Vic) alleged in this statement of claim; and
54 It is doubtful whether the allegation in paragraph 6(a)(iv) of the SOC above constitutes an allegation of fact, as distinct from a conclusion of law. Nonetheless, for present purposes, the separate allegation of fact in paragraph 6(a)(iii) of the SOC, combined with the allegations of fact pleaded in paragraph 9(c) of the SOC, go to establish that Adata (Vic) was a dealer for the purposes of [47(b)] above.
55 Finally, [47(c)] above is directed to the place where the negotiations with the consumer were carried out. As I have already observed above (at [52]), that "place" is fixed by reference to the business or trade premises of the supplier of the services. This raises the question in this case: who was the supplier of the taxation services concerned? It is in answering this question that the Commission first encounters the problems to which I have alluded above (see at [42]). Fortunately for it, I have ultimately concluded that, in this instance, those problems can be overcome. First, it is necessary to identify what the problems are.
56 In the introductory words to paragraphs 8 (see at [42] above) and 9 (see at [49] above) of the SOC, the supplier of the taxation services is identified as "Adata (Vic) and/or Adata".
57 The use of the expression or symbol "and/or" and the problems it creates were highlighted by Burchett J in Re Moage Ltd (in liq) (1998) 153 ALR 711 at 716-717, where his Honour referred to a number of English decisions where that expression was variously described: as "a loose expression conveying a vague meaning"; as a "confusing expression"; and as being a "loose and ambiguous term". His Honour said:
Although Lord Reid declared in John G Stein & Co Ltd v O'Hanlon [1965] AC 890 at 904 that "[t]he symbol 'and/or' is not yet part of the English language", it has long been recognised as a loose expression conveying a vague meaning. An early version of it is to be found in Cuthbert v Cumming (1855) 24 LJ Ex 198 at 199; 156 ER 668 at 670, where Alderson B said:
… the contract on the face of the charter-party was, that the parties were to "load a full and complete cargo of sugar, molasses, and/or other lawful produce", so that, according to the contract, the parties were either to load a full and complete cargo of sugar and molasses, and other lawful produce, or a full cargo of sugar and molasses, or a full cargo of other lawful produce, leaving it open in every way by reason of the words "and" and "or" being introduced into the charter-party.
Similarly, in Furness v Charles Tennant, Sons, & Co (1892) 8 TLR 336, Lord Herschell construed a charter-party requiring the loading of "a full and complete cargo of sugar in hogsheads and (or) bags, or other lawful merchandise" as entitling the charterers "to discharge their obligation by loading a cargo of sugar either in hogsheads or in bags, or partly in hogsheads and partly in bags". But the expression, or symbol, as Lord Reid preferred to call it, has been found to create difficulties. In Millen v Grove [1945] VLR 259 at 260 Gavan Duffy J referred to a notice to quit as having "invited trouble by the common and deplorable affection for the form 'and/or'".
In Looke v Parbury Henty & Co Pty Ltd [1950] VLR 94 at 98 Barry J said:
… I agree that the expression "and/or" is commonly an indication that the draftsman is not clear in his own mind about the matters with which he has to deal; cf Piesse, Elements of Drafting, pp 52-7.
In Neame v Neame's Trs [1956] SLT 57, the majority of the court read "and/or", in a deed, as meaning nothing more than "and". The Lord President, Lord Clyde, said (at 62):
But it would be most unfortunate if a confusing expression such as "and/or" were to become a common feature in Scottish marriage contracts or testamentary settlements.
Lord Carmont, who differed from the majority, went further, and said (at 64) that in his opinion "the obscurity is radical". Lord Russell concluded his judgment with the comment (at 64):
I would venture to add that in my judgment the phrase "and/or" is at best a loose and ambiguous term which would be better not to be used in formal legal writs affecting patrimonial interests.
Lord Sorn joined the chorus of disapproval when he said (also at 64):
The expression "and/or" is not a happy one and, if occurring in a simple gift, might give rise to a serious problem of construction.
58 After referring to these observations, Burchett J then added his disapproval of the use of the expression "and/or" in a statement of claim, as follows (at 717):
In my opinion, the expression is particularly unhappy when it is used in a statement of claim, which should express precisely the foundation of the proceeding. In the present case, as has been explained, an almost endless series of additional and alternative allegations would be conveyed by an analysis of the claim made in this way.
59 All the observations above reinforce the problems that arise with the use of the expression "and/or" in the present SOC. Hence, based on the introductory words in paragraphs 8 and 9 of the SOC - that is, "Adata (Vic) and/or Adata" - it is unclear which of Adata (Vic), or Adata, is alleged to have supplied the services described. Was it Adata (Vic) alone? Was it Adata alone? Or was it both Adata (Vic) and Adata? More significantly, for the purposes of this default judgment application against Adata (Vic), which allegation of fact is it taken to have admitted?
60 If the Commission were left to rely upon the pleading in paragraph 8 of the SOC, the confusion and vagueness created by the use of the expression "and/or" in the introductory words to that paragraph would, in my view, be fatal to this application. That is so because it would mean that it would be unclear which of the corporate respondents is alleged to have supplied the services in question. That, in turn, would mean that it would be uncertain whether the place where the negotiations were carried out was other than the supplier's business or trade premises (see at [47(c)] above). And that, in turn, would mean that it would be unclear whether the agreements in question were unsolicited consumer agreements for the purposes of the definition in s 69 of the ACL. I should add that I do not consider this ambiguity affects the description of the Tax Return Services described in the body of paragraph 8 of the SOC, because that description does not make use of the expression "and/or" and is not affected by the use of that expression in the introductory words to that paragraph.
61 However, in this instance, I consider the Commission's salvation lies in the distinct and separate pleadings in the sub-paragraphs to paragraph 9 of the SOC. While the introductory words to that paragraph also contain the expression "and/or", its subparagraphs separately and distinctly describe the roles played by each of Mr Wright, Adata (Vic) and Adata. In particular, paragraph 9(f) of the SOC describes Adata (Vic)'s role in the following terms:
[Mr] Wright arranged for Adata (Vic), as a registered tax agent, to supply the Tax Return Services to each consumer …
62 This allegation can then be correlated with the allegation in paragraph 2(d) of the SOC (see at [41] above) that Adata (Vic) was, during the period in question, the registered tax agent under the Tax Agents Services Act 2009 (Cth). Conversely, there is no allegation in the SOC that either of Mr Wright personally, or Adata, was a registered tax agent. Since these facts are separately and distinctly pleaded in relation to Adata (Vic), I consider they allow for the conclusion that Adata (Vic) is taken to have admitted that it was the supplier of the taxation services for the purposes of [47(c)] above.
63 The remaining question for the purposes of [47(c)] above is whether the place where the negotiations were carried out was other than the supplier's (Adata (Vic)'s) business or trade premises. In this regard, paragraph 3 of the SOC pleads:
At all material times:
(a) the registered office of Adata (Vic) was 28 Viewpoint Drive, Chirnside Park, Victoria; and
(b) the principal place of business of Adata (Vic) was 28 Viewpoint Drive, Chirnside Park, Victoria.
These allegations of fact go to establish that 28 Viewpoint Drive, Chirnside Park, Victoria was the business or trade premises of Adata (Vic) at the material times.
64 The final step is to consider whether the negotiations were carried out at a place other than the premises identified above. In this regard, paragraph 9(c) of the SOC (see at [49] above) pleads that the discussions took place "in those towns and communities to which [Mr Wright] travelled in the NT and WA". When subparagraph 9(c) is read in the context of the preceding subparagraph 9(b), it is apparent that the word "those" refers to the towns and communities described in that subparagraph, namely the "towns and communities in the NT and WA including Indigenous communities [Mr Wright travelled to] in or around July to October/November each year and attend(ed) upon consumers at general community or public areas in those towns and communities". Since these facts are taken to have been admitted by Adata (Vic), I consider it follows that the place where the negotiations were carried out was other than Adata (Vic)'s business or trade premises at 28 Viewpoint Drive, Chirnside Park, Victoria.
65 Next, for an agreement to be an unsolicited consumer agreement, the negotiations described above must have taken place without the prior invitation of the consumers concerned: see s 69(1)(c) of the ACL. This fact is obviously foundational to the characterisation of an agreement as an unsolicited consumer agreement. It is curious, therefore, that it is not specifically pleaded as a fact in paragraphs 8 and 9 of the SOC, where the circumstances of the negotiations for the unsolicited consumer agreements in question are pleaded. Nonetheless, it is pleaded, albeit incidentally, in paragraph 15(b)(ii) of the SOC in the following terms:
Each of the 193 Adata Agreements listed in Schedule A:
…
(b) was made:
(i) …
(ii) in circumstances where that consumer did not invite Adata (Vic), Adata or Wright to come to that place for the purposes of entering into negotiations relating to the supply of Tax Return Services …
66 Since this allegation is taken to be admitted by Adata (Vic), at least insofar as it applies to that company, I consider this is sufficient to establish the absence of an invitation from the consumers concerned within the terms of s 69(1)(c) of the ACL. Significantly, this particular paragraph of the SOC does not use the expression "and/or".
67 Finally, for an agreement to be an unsolicited consumer agreement, s 69(1)(d) of the ACL requires that:
the total price paid or payable by the consumer under the agreement:
(i) is not ascertainable at the time the agreement is made; or
(ii) if it is ascertainable at that time - is more than $100 or such other amount prescribed by the regulations.
68 As with the absence of a prior invitation to the consumers concerned above, this fact is not specifically pleaded in those paragraphs of the SOC where the details of the unsolicited consumer agreements in question are pleaded. Instead, it, too, is dealt with incidentally in paragraph 15(c) of the SOC, as follows:
Each of the 193 Adata Agreements listed in Schedule A:
…
(c) was an agreement in respect of which the total price paid or payable by the consumer was:
(i) more than $100; or
(ii) alternatively, not ascertainable at the time the agreement was made …
69 Again, bearing in mind that this fact is taken to be admitted by Adata (Vic), I consider it is sufficient to establish that the total price paid or payable under the agreements falls within the terms prescribed by s 69(1)(d).
70 So, to sum up, this review of the facts pleaded in the SOC, by reference to the various matters set out in the definition of "unsolicited consumer agreement" in s 69(1) of the ACL, reveals that the Commission has, in its SOC, pleaded all the facts against Adata (Vic) necessary to establish that each of the 193 agreements described in Schedule A to the SOC was an unsolicited consumer agreement within the terms of that definition.
71 While I have descended into some detail before concluding that these agreements, as pleaded in the SOC, were unsolicited consumer agreements within the terms of the definition above, I should briefly return to the presumption set out in s 70 of the ACL (see at [34] above) because it provides an alternative, and more direct, path to the same conclusion. The Commission relied on this presumption in its submissions and pointed to paragraph 16 of its SOC where it pleaded that the 193 agreements listed in Schedule A were unsolicited consumer agreements. It also contended that Adata (Vic) had not adduced any evidence to rebut this presumption. I accept these submissions. I therefore consider that, quite apart from the detailed consideration I have carried out above, the Commission is entitled to rely on the presumption in s 70 to establish that these agreements were of the defined character.