Telecommunications Service Provider (Network Outages Register) Determination 2025

---

meta-content-style-type: text/css meta-content-type: application/xhtml+xml; charset=utf-8

?xml version="1.0" encoding="utf-8" standalone="no"?>

Commonwealth Coat of Arms of Australia

 

Telecommunications Service Provider (Network Outages Register) Determination 2025

I, Anika Wells, Minister for Communications, make the following determination.

Dated    11  November 2025

ANIKA WELLS

Minister for Communications

 

 

 

 

Contents

1  Name

2  Commencement

3  Authority

4  Definitions

5  Requirement to publish an outage register

 

 

1  Name

  This instrument is the Telecommunications Service Provider (Network Outages Register) Determination 2025.

2  Commencement

  This instrument commences the day after this instrument is registered.

3  Authority

  This instrument is made under subsection 99(1A) of the Telecommunications Act 1997.

4  Definitions

Note 1: A number of expressions used in this instrument are defined in section 7 of the Act, including the following:

1.      carriage service
2.      carriage service provider
3.      carrier
4.      facility
5.      public mobile telecommunications service

 

Note 2: A number of expressions used in this instrument are also defined in section 5 of the Telecommunications (Customer Communications for Outages) Industry Standard 2024, including the following:

1.      major outage
2.      significant local outage

 

 

In this instrument:

Act means the Telecommunications Act 1997.

mobile carrier means a carrier that operates facilities used for the purposes of providing a public mobile telecommunications service.

outage means a major outage or significant local outage.

 

5  Requirement to publish an outage register

1.     A carriage service provider, who is a mobile carrier, must establish and publish on its publicly available website a register, or registers, that contains information about outages that have affected the supply of a public mobile telecommunications service (the outage register).

2.     The outage register must be displayed at all times on and from 15 December 2025.

3.     Information about the outages must be kept on the outage register for a period of two years from the date the outage was resolved.

4.     The outage register must contain the following information about each outage, insofar as it is known by the carriage service provider:

5.     the date the outage commenced;

6.    the duration of the outage;

7.     the geographical location of the outage; and

8.    the number of carriage services impacted by the outage.

Note 1: A determination may be made under section 99 of the Act setting out the rules relating to the format of the outage register required by subsection (1).

Note 2: This Determination does not prohibit a carriage service provider publishing additional information on the outage register than is required by this Determination, or information about other outages not specifically required to be published by this Determination.

1.     The carriage service provider must ensure that:

2.     information is included in the outage register as soon as practicable after the relevant outage was resolved;

3.     the information is as accurate as possible; and

4.     the information is updated as soon as practicable after a material change occurs or after further information becomes known by the carriage service provider.

5.     The outage register must be accessible in accordance with Web Content Accessibility Guidelines (WCAG) 2.2 Level AA or any replacement guidelines.

6.     A carriage service provider who is not a mobile carrier but who supplies a public mobile telecommunications service must ensure that, at all times on and after 15 December 2025, there is displayed on its publicly available website a link to the outage register published by the mobile carrier for their service.

Note: The requirement to establish, publish and maintain the outage register as required by this section is in addition to, and not in substitution of the requirements that relate to outages under the Telecommunications (Customer Communications for Outages) Industry Standard 2024.