{"id":"F2025L01399","name":"Telecommunications Service Provider (Network Outages Register) Determination 2025","slug":"telecommunications-service-provider-network-outages-register-determination-2025","collection":"legislative_instrument","jurisdiction":"commonwealth","status":"in_force","isInForce":true,"actNumber":null,"makingDate":null,"administeringDepartment":null,"currentVersion":{"id":443041,"registerId":"F2025L01399-fast-fetch-1775957950208","compilationNumber":null,"startDate":"2026-04-12","status":"InForce","reasons":null,"registeredAt":null},"sections":[{"sectionNumber":"1","sectionType":"section","heading":"Telecommunications Service Provider (Network Outages Register) Determination 2025","content":"---\nmeta-content-style-type: text/css\nmeta-content-type: application/xhtml+xml; charset=utf-8\n---\n\n?xml version=\"1.0\" encoding=\"utf-8\" standalone=\"no\"?>\n\n![Commonwealth Coat of Arms of Australia](image.001.jpeg)\n\n \n\nTelecommunications Service Provider (Network Outages Register) Determination 2025\n\nI, Anika Wells, Minister for Communications, make the following determination.\n\nDated    11  November 2025\n\nANIKA WELLS\n\nMinister for Communications\n\n \n\n \n\n \n\n \n\nContents\n\n1  Name\n\n2  Commencement\n\n3  Authority\n\n4  Definitions\n\n5  Requirement to publish an outage register\n\n \n\n \n\n1  Name\n\n  This instrument is the Telecommunications Service Provider (Network Outages Register) Determination 2025.\n\n2  Commencement\n\n  This instrument commences the day after this instrument is registered.\n\n3  Authority\n\n  This instrument is made under subsection 99(1A) of the Telecommunications Act 1997.\n\n4  Definitions\n\nNote 1: A number of expressions used in this instrument are defined in section 7 of the Act, including the following:\n\n1.      carriage service\n2.      carriage service provider\n3.      carrier\n4.      facility\n5.      public mobile telecommunications service\n\n\n \n\nNote 2: A number of expressions used in this instrument are also defined in section 5 of the Telecommunications (Customer Communications for Outages) Industry Standard 2024, including the following:\n\n1.      major outage\n2.      significant local outage\n\n\n \n\n \n\nIn this instrument:\n\nAct means the Telecommunications Act 1997.\n\nmobile carrier means a carrier that operates facilities used for the purposes of providing a public mobile telecommunications service.\n\noutage means a major outage or significant local outage.\n\n \n\n5  Requirement to publish an outage register\n\n1.     A carriage service provider, who is a mobile carrier, must establish and publish on its publicly available website a register, or registers, that contains information about outages that have affected the supply of a public mobile telecommunications service (the outage register).\n2.     The outage register must be displayed at all times on and from 15 December 2025.\n3.     Information about the outages must be kept on the outage register for a period of two years from the date the outage was resolved.\n4.     The outage register must contain the following information about each outage, insofar as it is known by the carriage service provider:\n\n\n1.     the date the outage commenced;\n2.    the duration of the outage;\n3.     the geographical location of the outage; and\n4.    the number of carriage services impacted by the outage.\n\n\nNote 1: A determination may be made under section 99 of the Act setting out the rules relating to the format of the outage register required by subsection (1).\n\nNote 2: This Determination does not prohibit a carriage service provider publishing additional information on the outage register than is required by this Determination, or information about other outages not specifically required to be published by this Determination.\n\n1.     The carriage service provider must ensure that:\n\n\n1.     information is included in the outage register as soon as practicable after the relevant outage was resolved;\n2.     the information is as accurate as possible; and\n3.     the information is updated as soon as practicable after a material change occurs or after further information becomes known by the carriage service provider.\n\n\n1.     The outage register must be accessible in accordance with Web Content Accessibility Guidelines (WCAG) 2.2 Level AA or any replacement guidelines.\n2.     A carriage service provider who is not a mobile carrier but who supplies a public mobile telecommunications service must ensure that, at all times on and after 15 December 2025, there is displayed on its publicly available website a link to the outage register published by the mobile carrier for their service.\n\n\nNote: The requirement to establish, publish and maintain the outage register as required by this section is in addition to, and not in substitution of the requirements that relate to outages under the Telecommunications (Customer Communications for Outages) Industry Standard 2024.\n\n \n","sortOrder":0}],"analysis":{"flash_summary":{"complexity_score":4,"scope_assessment":{"changed":false,"description":"No prior version or alternative instrument is provided for comparison. The text itself establishes obligations focused on mobile carriers supplying public mobile telecommunications services and requires other providers supplying such services to link to the carrier register; absent an earlier instrument, a change in scope cannot be determined from the supplied material."},"complexity_factors":["Dependency on external definitions in the Telecommunications Act 1997 and the Telecommunications (Customer Communications for Outages) Industry Standard 2024 (s4; Notes 1–2) increases legal cross-reference complexity.","Narrow subject-matter but multiple operational requirements: publication obligation for mobile carriers (s5(1)), continuous display from 15 December 2025 (s5(2)), and two-year retention (s5(3)).","Specific data fields required for each outage (start date, duration, geographic location, number of services) create reporting and data-collection burden (s5(4) subitems 1–4).","Timing and quality standards use imprecise terms — “as soon as practicable”, “as accurate as possible”, and “updated as soon as practicable” — which leave substantive implementation choices to providers (s5: obligation to ensure information is included/accurate/updated).","Accessibility mandate (WCAG 2.2 Level AA) imposes technical compliance obligations on web design and testing (s5: accessibility requirement).","Obligation on non-mobile carriage service providers who supply a public mobile service to link to the mobile carrier’s register shifts coordination and reliance responsibilities across firms (s5: linking requirement).","Ministerial/administrative discretion preserved through a cross-reference that allows format rules to be set under section 99 of the Act, creating potential for further procedural requirements (Note 1 to s5).","Overlap with existing outage communications obligations (the Industry Standard) means carriers must manage compliance across two instruments, increasing compliance and audit complexity (final Note)."],"plain_english_summary":"This determination requires mobile carriers to publish and maintain on their public websites a register of ‘outages’ (major outages or significant local outages) affecting public mobile telecommunications services. \n\nThe register must be live from 15 December 2025, retain records for two years, list each outage’s start date, duration, geographic location and number of services affected, meet WCAG 2.2 Level AA accessibility, be updated promptly, and other providers that supply a mobile service must link to the relevant carrier’s register."},"flash_summary_failed":{"failed":true,"reason":"A positive credit balance is required for all requests, including BYOK, so fallback providers remain available. Add credits at https://vercel.com/d?to=%2F%5Bteam%5D%2F%7E%2Fai%3Fmodal%3Dtop-up to continue.","source":"analysis-cron"},"kimi_summary":{"content_quality":"ok","complexity_score":2,"scope_assessment":{"changed":false,"description":"This instrument appears tightly scoped to its original purpose. It implements a specific transparency measure (public outage registers) that was likely foreshadowed in the explanatory materials for the enabling legislation or related industry standards. The scope has not expanded beyond requiring publication of outage information by mobile carriers and links by resellers."},"complexity_factors":["Very short instrument (only 5 substantive sections)","Minimal defined terms (only 3 definitions in section 4, plus references to external definitions)","No nested exceptions or conditional logic — obligations are straightforward 'must' requirements","Single operational requirement (publish a register) with clear, enumerated information requirements","Cross-references limited to two external instruments (Telecommunications Act 1997 and Telecommunications (Customer Communications for Outages) Industry Standard 2024) for definitions only","No penalty provisions, review mechanisms, or dispute resolution procedures included in this instrument"],"plain_english_summary":"This law requires mobile network owners to publish a public outage register on their websites listing major and significant local mobile outages — when they started, how long they lasted, where they occurred, and how many customers were affected. MVNOs must link to their host carrier’s register so consumers can easily find this history.\n\nRegisters must be live by 15 December 2025, keep entries for two years, publish promptly after outages, and meet WCAG 2.2 Level AA accessibility."}},"importantCases":[],"_links":{"self":"/api/acts/telecommunications-service-provider-network-outages-register-determination-2025","history":"/api/acts/telecommunications-service-provider-network-outages-register-determination-2025/history","analysis":"/api/acts/telecommunications-service-provider-network-outages-register-determination-2025/analysis","conflicts":"/api/acts/telecommunications-service-provider-network-outages-register-determination-2025/conflicts","importantCases":"/api/acts/telecommunications-service-provider-network-outages-register-determination-2025/important-cases","documents":"/api/acts/telecommunications-service-provider-network-outages-register-determination-2025/documents"}}