[2025] NSWCATOD 120
General information, not legal advice.
NCAT Occupational
2025-09-01
Member Decision
Original judgment source is linked above.
1 Not to practise as a registered nurse.
2 To attend for review by a Council Directed Health Assessor [psychiatrist] as directed by the Nursing and Midwifery Council of NSW. The professional costs of the reviews undertaken pursuant to this condition will be met by the Council.
3 To attend for hair [drug/ETG] testing as directed by the Nursing and Midwifery Council of NSW and the costs of this assessment will be met by the Council.
(bolding of the Council).
1. Denial of Procedural Fairness
The hearing under Section 150/150A of the Health Practitioner Regulation National Law (NSW) proceeded on 09/12/2024 without my or my legal representative's participation due to significant technology issues beyond our control. Despite being made aware of these issues, the panel decided to continue the hearing in our absence, depriving me of the opportunity to present my case and respond to the allegations.
2. Failure to Adjourn
The panel failed to adjourn or reschedule the hearing, despite being informed of the technological difficulties I faced. This decision breached the principles of procedural fairness, particularly the right to be heard.
3. Prejudice and Adverse Outcome
The inability to participate in the hearing resulted in an adverse decision against me, specifically unjustified suspension of registration and imposition of totally unnecessary conditions. The outcome has caused significant prejudice to my professional reputation, career, and financial standing. This decision might have differed had I been given a fair opportunity to participate.
4. Inadequate Consideration of Circumstances
The panel did not adequately consider my efforts to resolve the technology issues promptly or the impact of proceeding without my input.
(1) a health assessment did not proceed as the practitioner did not attend and the practitioner's lawyer was wanting to attend as her support person despite having a conflict of interest, so the Council Directed Health Assessor (CDHA) had terminated the practitioner's assessment.
(2) the practitioner had not fully engaged with Council, including not responding to s164G requests, not attending pre-assessment testing, and not complying with Council directions.
An urgent hearing before the delegates of the Council Mark O'Neill, Veronica Croome and Mike Christensen was held on Monday, 9 December 2024. Ms Soorley did not attend the hearing. The proceedings were therefore not recorded. ...
The panel notes that prior to the scheduled hearing before the delegates on 9 December 2024, Ms Soorley advised that she would participate in the hearing and was provided with the link to join the meeting via videoconference along with step-by-step instructions. Ms Soorley responded by indicating that she did not have Microsoft Teams and when advised that she could join through Google Chrome, Ms Soorley replied that she doesn't have Google Chrome.
Ms Soorley was provided with alternate options to join the hearing. She subsequently advised by email that she has never had a computer. It was not apparent to the panel whether Ms Soorley would be joining the hearing from the same or a different location as her legal representative. The panel noted that Ms Soorley's legal representative was able to establish contact as his presence was noted in the virtual lobby. Noting his presence the panel decided to allow Ms Soorley's legal representative to join the hearing. Whilst his presence in the virtual lobby was apparent no audio or visual contact was established despite multiple attempts. Subsequent telephone calls (and voice messages) to Ms Soorley were unanswered.
After a 45-minute delay in attempting to engage with Ms Soorley and / or her legal representative the panel decided to proceed to consider the matter on the papers.
(1) on 6 January 2012, a notification was received by the Council as a transfer from Australian Health Practitioner Regulation Agency (Queensland) advising that the practitioner was self-administering nitrous oxide whilst working as a nurse;
(2) the complaint was closed with no further action after the issues were adequately managed by her employer.
Ms Soorley has not provided information related to her work history or work performance. Her current employment status is unknown. Ms Soorley has not provided any information related to her Continuing Professional Development.
In a professional context Ms Soorley's lack of engagement demonstrates an inability to demonstrate responsibility and accountability for her conduct as required by the Standards. Similarly, Ms Soorley's lack of engagement creates uncertainty as to her responsibility and capacity to maintain her physical and mental health to practise safely as required by Principle 7 of the Code of conduct for Nurses (2018).
On the information available the panel is of the opinion that Ms Soorley's professional practice poses a risk to public health and safety.
Ms Soorley's lack of engagement is unfortunate as it frustrates any capacity to engage with her in a remedial context to maintain appropriate standards of conduct.
social media blog of 14 September 2022 (Exhibit 32), attributed to Ms Soorley, indicates that she had suffered depression, addictions and suicidal ideations all her life. The social media blog also referenced the traumatic adoption of her first child, the death of her father whilst pregnant at the age of 16 and escalating mental health issues including suicide attempt and hospitalisation. In the social media blog Ms Soorley commented that the commencement of psychedelic therapy' at age 58 ' It reset my brain and gave me, joy, self-love and connection for the first time in my life'. The social media blog also comments that Ms Soorley is committed and passionate to helping others get benefits of psychedelic therapy in a safe environment and sees great potential for palliative care as well.
Yes. In so doing the panel invites Ms Soorley to engage with the Nursing and Midwifery Council to enable an appropriate remedial response to her circumstances that may enable her to address any health (or other issues) to safely return to nursing practice.
(1) The Board must, if at any time it is satisfied that it is appropriate to do so for the protection of the health or safety of any person or persons (whether or not a particular person or persons) or if satisfied that the action is otherwise in the public interest:
(a) by order, suspend a registered medical practitioner from practising medicine for such period (not exceeding 8 weeks) as is specified in the order, or
(b) impose on a registered medical practitioner's registration such conditions relating to the practitioner's practising medicine as the Board considers appropriate.
(1) an immediate action order does not entail a detailed enquiry;
(2) it requires action on an urgent basis because of the need to protect public health and safety;
(3) the taking of immediate action does not require proof of the conduct; but rather whether there is a reasonable belief that the registrant poses a serious risk;
(4) an immediate action order might be based on material that would not conventionally be considered as strictly evidentiary in nature, for example, complaints and allegations;
(5) the mere fact and seriousness of the charges, supported by the untested statements of witnesses, in a particular case, might well be sufficient to create the necessary reasonable belief as to the existence of risk;
(6) the material available should be carefully scrutinised in order to determine the weight to be attached to it;
(7) a complaint that is trivial or misconceived on its face will clearly not be given weight;
(8) the nature of the allegations will be highly relevant to the issue of whether the order is justified.
(1) the relevant costs rule is that found in s 60 of the Civil and Administrative Tribunal Act 2013 (NSW). (NCAT Act);
(2) the Council's conduct in the "lead up" to the council hearing warrants the exercise of the Tribunal's discretion in favour of a costs award because:
(a) the Council's withdrawal of the suspension was unreasonable by reason of:
(i) the Council maintaining the suspension for a prolonged period of 94 days, causing significant hardship to the practitioner, before abruptly changing its position a mere week prior to the hearing;
(ii) no new facts, reports, or risk assessments were provided by the Council to justify the timing or rationale of the change in position. There was no explanation as to why the suspension, initially considered necessary, was suddenly lifted without conditions. The practitioner submits that this conduct undermined procedural fairness and caused her to incur legal costs unnecessarily in preparing for a contested hearing;
(b) the practitioner was "Unnecessarily Disadvantaged" by the Council's failure to resolve the matter earlier, when it evidently could have, prolonging the proceedings and unnecessarily disadvantaging her within the meaning of s 60(2)(a) of the NCAT Act;
(c) the "Strength of the Appellant's Case Was Apparent", as the Council's decision to lift the suspension, without seeking any undertakings or conditions, implicitly acknowledged the weakness of its position and supports the view that the suspension was disproportionate from the outset;
(d) "Tribunal Time and Resources Were Wasted". Here the practitioner submits that the late reversal of the Council's position resulted in wasted Tribunal time and resources, particular in scheduling a hearing that became unnecessary, save for the question of costs.
(1) the relevant costs rule is to be found in cl 13(1) of Sch 5D of the National Law, and not in s 60 of the NCAT Act;
(2) it did not suspend the practitioner's registration as claimed;
(3) after reciting the practitioner's non-operation with the Council, it was evident that:
(a) the Council determined to give the practitioner every opportunity to participate in its processes;
(b) the practitioner failed to do so, thus contributing materially to the s 150 decision;
(c) no pre-action opportunity was afforded to the Council after the making of its s 150 decision, this appeal was commenced immediately, no s 150A application being made;
(d) the Council has determined to give the practitioner a further opportunity and exercised its powers under s 150C to remove the conditions on her registration;
(e) the Council's consideration of matters regarding the practitioner's registration is ongoing. In particular, a further CDHA is to be scheduled, as are further s 150 proceedings; and
(f) the practitioner has, only recently by her solicitor, indicated a more cooperative attitude to her engagement with the Council;
[19] Where an application or appeal is discontinued there is of course no "successful party". Nonetheless, I accept that in the ordinary course, absent some compelling reason, the discontinuing party should pay the costs of the discontinued proceedings.
[20] Where the initiating application has been determined, the discretion to depart from the "usual rule" will generally only be exercised where there has been some disentitling conduct on the part of the successful party: Oshlak v Richmond River Council at [40], [69]. The decision-maker is not confined to considering the party's conduct in the actual litigation itself, but can take into consideration matters which led up to and were the occasion of litigation: Furber v Stacey & Anor | 2005| NSWCA 242 at [24]. In my view, these principles should be applied in the exercise of the discretion to award costs where the proceedings have been discontinued.
(bold denotes of the Tribunal; underlining is the Council's emphasis)
(1) the practitioner has withdrawn her appeal and in the ordinary course a discontinuing party would pay the costs of the other party, as there has been no hearing on the merits;
(2) there has been a supervening event by the Council rendering the appeal inutile;
(3) contrary to the practitioner's submissions, that supervening event has happened early in the proceedings, and prior to the first directions hearing of the appeal;
(4) it has not acted unreasonably or has relevantly delayed the proceedings.
Submissions of the practitioner in reply on 14 May 2025
(1) the Council's decision to remove the conditions on her registration, communicated on 13 March 2025, without any substantive change in the facts or circumstances, constitutes an unreasonable withdrawal of the conditions;
(2) this late withdrawal effectively rendered the appeal proceedings unnecessary and caused the practitioner to incur avoidable legal cost;
(3) cl 13(1) of Sch 5D of the National Law permits the Tribunal to award costs where it is fair and reasonable to do so; the timing and manner of the Council's decision clearly fall within this discretion, particularly as the decision to remove the conditions came only after the practitioner had expended significant time and resources preparing for a contested hearing;
(4) the practitioner has been significantly disadvantaged by the Council's conduct, which included a 94-day period during which she was unable to work as a registered nurse, suffered reputational damage, and faced severe financial strain. The practitioner submits that these are precisely the types of consequences that justify a costs order under the National Law;
(5) the Council's submissions fail to address the "critical point" that it provided no substantive justification for its change in position on 13 March 2025. The practitioner submits that this lack of transparency undermines the fairness of the entire process and supports her argument for costs;
(6) the Council's submissions overlook the fact that the practitioner's legal representative had repeatedly advised the Council that there were ongoing proceedings in the Fair Work Commission dealing with the same subject matter, which remain unresolved as at the date of the submissions. It was pointed out to the Council that these parallel proceedings rendered the matter sub judice, and that the practitioner's refusal to engage with certain aspects of the Council's demands was both reasonable and necessary in these circumstances. The practitioner's legal representative further made it clear in each of his communications with the Council that the practitioner would be seeking costs in respect of the Council's unjustified actions against her.
Submissions of the Council in reply on 20 May 2025
This argument was not, however, properly developed nor is it persuasive. As the Fair Work Commission decision (attached to these submissions) itself reveals, the Commission was concerned with the employer's motivation for the dismissal. It was not inquiring into the truth of the facts alleged in any complaint against the applicant. There was no identity of issues in the proceedings before the Council and the Fair Work Commission. The employer was not a party to the proceedings convened by the Council. The decision of the Council and evidence before it are not publicly available. Furthermore, the material the Council requested of the applicant encompassed materials such as her CV. It is difficult to see how her provision of at least some of the requested material could have prejudiced the applicant in the Fair Work Commission proceedings. Finally, as conceded by the applicant at [8], the proceedings were ongoing (at least as at the time of the applicant's submissions). That did not impede the applicant's recent cooperation with the Council. It is noted that on 16 May 2025, the Commission made its decision dismissing the appeal: [2025] FWCFB 102 (attached).
(1) What is the relevant costs rule? The relevant costs rule is that found in cl 13(1) of Sch 5D of the National Law.
(2) What are the principles in relation to the application of the relevant costs rule? See [69]-[70] below.
(3) Should the Tribunal order the Council to pay the practitioner's costs? No.
What are the principles in relation to the application of the relevant costs rule?
The authorities are clear on this issue. In applying the provisions of cl 13, the general rule is that costs follow the event and that costs are intended to compensate the successful party, absent any disentitling conduct: [Health Care Complaints Commission v ] Philipiah [2013] NSWCA 342 at [42]; Lucire v Health Care Complaints Commission (No 2) [20111 NSWCA 182; Qasim v Health Care Complaints Commission [2015] NSWCA 282 at [87]; Singh v Medical Council of NSW (No 2) [2015] NSWGATOD 28 at [45].
(emphasis added)
42 As a general rule, costs of proceedings before the Tribunal should follow the event and mere impecuniosity is not a justifiable reason for departing from that rule. However, there are factors that might militate against the recovery by the Commission of all of its costs in particular proceedings. For example, one factor might be that the Commission failed to obtain findings of professional misconduct alleged, even though it obtained findings of unsatisfactory professional conduct. Another factor might be that the Commission failed to establish all of the particulars of professional misconduct alleged. Where discrete elements of the conduct complained of are not established, that may be relevant. A third factor might be oppressive conduct by the Commission in the way in which it prosecuted the proceedings before the Tribunal, such as taking procedural steps that gave rise to unnecessary expense in preparing for the hearing (see Lucire v Health Care Complaints Commission (No 2) [2011] NSWCA 182 at [48] - [52]). ...
43 As the Tribunal observed in its reasons, the question of costs is discretionary. However, the discretion is a judicial one and must be exercised according to proper fixed principles and rules of reason and justice, not according to private opinion. While it is not easy to state the precise principles that are to guide a court in exercising the discretion over costs, the discretion is only to be exercised where there are materials upon which to exercise it (Williams v Lewer (1974) 2 NSWLR 91 at 95).
44 It is important when exercising the discretion to bear in mind that costs are intended to compensate a successful party. Costs are not intended to penalise an unsuccessful party. It is not an appropriate basis for the exercise of the discretion that an order for costs may cause hardship to the party against whom the order is made.
(emphasis added)
Should the Tribunal order the Council to pay the practitioner's costs?
In most jurisdictions today, the power to order costs is a discretionary power. Ordinarily, the power is exercised after a hearing on the merits and as a general rule the successful party is entitled to his or her costs. Success in the action or on particular issues is the fact that usually controls the exercise of the discretion. A successful party is prima facie entitled to a costs order. When there has been no hearing on the merits, however, a court is necessarily deprived of the factor that usually determines whether or how it will make a costs order.
In an appropriate case, a court will make an order for costs even when there has been no hearing on the merits and the moving party no longer wishes to proceed with the action. The court cannot try a hypothetical action between the parties. To do so would burden the parties with the costs of a litigated action which by settlement or extra-curial action they had avoided. In some cases, however, the court may be able to conclude that one of the parties has acted so unreasonably that the other party should obtain the costs of the action. ...
Moreover, in some cases a judge may feel confident that, although both parties have acted reasonably, one party was almost certain to have succeeded if the matter had been fully tried. ... But such cases are likely to be rare.
If it appears that both parties have acted reasonably in commencing and defending the proceedings and the conduct of the parties continued to be reasonable until the litigation was settled or its further prosecution became futile, the proper exercise of the cost discretion will usually mean that the court will make no order as to the cost of the proceedings. This approach has been adopted in a large number of cases.
(footnotes omitted, emphasis added)
When proceedings are brought to an end without a determination after a trial, the judge may find it difficult, even impossible, to make an award of costs. If the judge does make an award, it will generally be because the judge is satisfied that one party has had a substantial victory and the other a substantial loss, or that there has been a marked difference in the reasonableness of the actions taken by the parties, so that one party should be rewarded for its reasonable actions and the other party should suffer a detriment in costs.
30 I conclude that this is a case which really does fall squarely wit hin the decision of Lai Qin. I do not find, on the evidence before the Tribunal, that either party has acted unreasonably in the circumstances. The respondent through its [Impaired Registrants Panel] arm has considered the matter and no doubt had access to evidence and advice which was not available when the respondent imposed the "further conditions". Further the [Impaired Registrants Panel] had the advantage of being able to hear from the applicant and/or his legal representative and therefore had the capacity to consider matters which may not have been available to those officers of the respondent who imposed the "further conditions". As the respondent pointed out however, the proceeding before the [Impaired Registrants Panel] was not a proceeding in the Tribunal.
31 I conclude therefore that the Tribunal should make no order as to costs, as regrettable as that may be to the applicant. Both parties have clearly incurred legal cost[s] in preparing for the hearing before the Tribunal ...
The usual order as to costs
67. The expression the "usual order as to costs" embodies the important principle that, subject to certain limited exceptions, a successful party in litigation is entitled to an award of costs in its favour. The principle is grounded in reasons of fairness and policy and operates whether the successful party is the plaintiff or the defendant. Costs are not awarded to punish an unsuccessful party. The primary purpose of an award of costs is to indemnify the successful party. If the litigation had not been brought, or defended, by the unsuccessful party the successful party would not have incurred the expense which it did. As between the parties, fairness dictates that the unsuccessful party typically bears the liability for the costs of the unsuccessful litigation.
...
69. The traditional exceptions to the usual order as to costs focus on the conduct of the successful party which disentitles it to the beneficial exercise of the discretion. In Anglo-Cyprian Trade Agencies Ltd v Paphos Wine Industries Ltd, Devlin J formulated the relevant principle as follows:
No doubt, the ordinary rule is that, where a plaintiff has been successful, he ought not to be deprived of his costs, or, at any rate, made to pay the costs of the other side, unless he has been guilty of some sort of misconduct."
"Misconduct" in this context means misconduct relating to the litigation, or the circumstances leading up to the litigation. Thus, the court may properly depart from the usual order as to costs when the successful party by its lax conduct effectively invites the litigation; unnecessarily protracts the proceedings; succeeds on a point not argued before a lower court; prosecutes the matter solely for the purpose of increasing the costs recoverable; or obtains relief which the unsuccessful party had already offered in settlement of the dispute.
(emphasis added for the purposes of the following paragraph)
14 In the Primary Decision, the Tribunal stated that it proposed to deal with costs "on the papers" and without a hearing. I note that in Westerweller v The Owners Strata Plan No 18482 [2023] NSWCATAP 113 the Appeal Panel stated at [85] that:
it is the experience of the Appeal Panel that costs decisions in the Consumer and Commercial Division and on appeal (unless dealt with at the time of the hearing) are routinely considered "on the papers", and without a hearing. The parties were given an opportunity to provide written submissions and did so. They can be presumed to have included all relevant issues in their written submissions.
15 That principle equally applies in decisions in the Occupational Division.
(1) The appellant's application is dismissed pursuant to s 55(1)(a) of the Civil and Administrative Tribunal Act 2013 (NSW).
(2) The appellant's application for costs is dismissed.
(3) There is no order as to costs.
(4) The parties are to bear their own costs of the external appeal.
I hereby certify that this is a true and accurate record of the reasons for decision of the Civil and Administrative Tribunal of New South Wales.
Soorley
Nursing and Midwifery Council of NSW [2025] NSWCATOD 120;
(1997) 186 CLR 622
(1974) 2 NSWLR 91