[2025] FWC 1341
General information, not legal advice.
Fair Work Commission
2025-05-13
Original judgment source is linked above.
s.365 - General protections
Application to deal with general protections contraventions involving dismissal - jurisdictional objections - filed out of time - no termination of employment (not an employee) - Uber drivers not employees as per previous decisions and as determined 'Uber' not correct name of Respondent entity - jurisdictional objections upheld - no extension of time granted - application dismissed.
"I had internet issue while dropping off my rider and I asked the rider to cancel the trip as I am having internet issue but she didn't where instead she had complained to uber Australia.
English is my second language and I don't speak English really well, therefore she must have misunderstood me and I don't know what she has understood of my asking her about cancelling her trip as the rider was safely picked up and dropped off at her destination where internet outage didn't allow me to end the trip and I asked her politely to cancel the trip as my internet isn't working as I have data outage from internet provider but she must have mis-understood me and have complain which I have no idea about."
"I was working for uber Australia for over 5 years and I was paying all my taxes and uber was charging its commissions the entire time for each trip there was no issue as we had agreed, one uber rider whom might had a bad day or didn't understand the internet problem I had at the time of drop off I politely asked her my internet data isn't working could please cancel the trip but she had not understood me and had complained to uber and as a result uber deactivated my uber driver account. I tried to explained to uber this before but they didn't listen and I need help to open my uber driver account so I could work. I don't want anything else. I asked uber to listen to the trips audio recording of if I had said anything that will clarify all misunderstandings that uber and the customer had. Please assist me in reactivating my uber driver account."
Rasier Pacific Pty Ltd as the Proper Respondent
"[9] Uber is a brand name of the Respondent, which describes itself as operating within the technology industry. It operates a business model that can be described as facilitating passenger transport services, using a software application. The use of the software application is governed by a Services Agreement.
[10] There are three parties to the Services Agreement:
[11] Uber BV is a private, limited liability company established in the Netherlands. It holds the intellectual property over the software application - the Uber Drive app - which facilitates requests for passenger transport from Riders and fulfilment of those requests by Drivers.
[12] Rasier Pacific Pty Ltd is an Australian company that provides the requests (what it terms 'lead generation services') to enable the Driver to receive those requests and provide the transport services.
[13] The Driver provides passenger transport services to Riders."[3]
"[14] In his application, Mr Zhuge named Uber Australia Pty Ltd as the Respondent. However, the Respondent says that the proper Respondent is Rasier Pacific Pty Ltd as the entity named in the Services Agreement and is the remitter of all payments to Mr Zhuge. The Respondent says that Uber Australia Pty Ltd is a separate entity, which does promotions and marketing but does not appear in contractual documents and has no role to play in the contracting arrangements.
[15] Mr Zhuge did not agree that Rasier Pacific Pty Ltd is the proper Respondent and did not agree to change the name of the Respondent in his application. It is understandable why he did not think Rasier Pacific Pty Ltd was the Respondent. On all his tax summaries, the word 'Uber' appears in large font on the top left; on his tax invoices, the word 'Uber' appears in large font on the top right. While Mr Zhuge submitted that as Rasier Pacific Pty Ltd did not appear anywhere on information he received, he provided tax invoices where Rasier Pacific Pty Ltd ABN 27 622 365 833 appears at the bottom of the tax invoice. Also, Mr Zhuge confirmed that he viewed and signed the Services Agreement, which is the contractual document that governs the relationship. (footnotes omitted)
Recent legislative amendments for review of eligible Unfair Deactivation
"365 Application for the FWC to deal with a dismissal dispute
(b) the person, or an industrial association that is entitled to represent the industrial interests of the person, alleges that the person was dismissed in contravention of this Part;
the person, or the industrial association, may apply to the FWC for the FWC to deal with the dispute."
(a) the person's employment with his or her employer has been terminated on the employer's initiative; or
(b) the person has resigned from his or her employment, but was forced to do so because of conduct, or a course of conduct, engaged in by his or her employer.
(a) the person was employed under a contract of employment for a specified period of time, for a specified task, or for the duration of a specified season, and the employment has terminated at the end of the period, on completion of the task, or at the end of the season; or
(ii) whose employment was for a specified period of time or was, for any reason, limited to the duration of the training arrangement;
and the employment has terminated at the end of the training arrangement; or
(i) the demotion does not involve a significant reduction in his or her remuneration or duties; and
(ii) he or she remains employed with the employer that effected the demotion.
(3) Subsection (2) does not apply to a person employed under a contract of a kind referred to in paragraph (2)(a) if a substantial purpose of the employment of the person under a contract of that kind is, or was at the time of the person's employment, to avoid the employer's obligations under this Part."
"[77] The indicia set out above do not lend themselves to a conclusion that Mr Suliman was an employee of Uber. There is no single item which by itself supports a conclusion that Mr Suliman was an employee and no group of indicia that could lead to this conclusion.
[78] A consideration of the apparent absence of the work-wages bargain in the relationship between Mr Suliman and Uber does not support a conclusion that Mr Suliman was "a servant" of Uber. Mr Suliman was not a casual employee of Uber and he could not otherwise be found to be an employee. As I have found above there are essential elements of the work-wages bargain that are not apparent in his relationship with Uber, even if the comparison is undertaken with a casual employee.
[79] The 2017 Services Agreement is not indicative of an employment relationship and I am not satisfied that Mr Suliman has demonstrated that the actual operations and relationship between Uber, the Driver and Rider was any different to that set out in the 2017 Services Agreement. Mr Suliman has not shown substantial differences between the 2017 Services Agreement and the reality of his work. In this respect there is little difference between the circumstances in this case and those considered in Kaseris and Pallage.
[80] I agree with Mr Suliman that there was a business relationship between himself as a Driver and Uber, but the existence of a business relationship does not create an employment relationship."[10] (emphasis added)
"[240] The factors within the legal relationship pointing away from employment are more significant than those that would lead to the opposite outcome sought by Mr Nawaz. This includes that the nature and degree of the control exercised is not consistent with the nature of employment. Further, Mr Nawaz's role under the terms of the Services Agreement was not so subordinate to Uber's business in the sense contemplated in Jamsek and Personnel Contracting that it can be seen to have been performed as an employee of the business."[11] (footnotes omitted) (emphasis added)
"[54] Considering the rights and obligations set out in the Services Agreement in the context of all the indicia, and particularly the 3 key or critical elements of employment as detailed in Gupta, I find that Mr Zhuge was not an employee of the Respondent. The Services Agreement did not require Mr Zhuge to access the app at particular times or perform any work at all, even if he did access the app. While the app did tell him to log off or take breaks, the Respondent did not require that he do so. That Mr Zhuge accessed the app regularly, worked conscientiously and long hours was irrelevant to the Respondent. Indeed, the Respondent was entirely indifferent about who Mr Zhuge was and responded to this case without any regard to the individual circumstances of Mr Zhuge.
[55] The unfairness of the Services Agreement and that Mr Zhuge did not have bargaining power to negotiate its terms is not relevant to the consideration of whether or not he was an employee."[12]
(b) any action taken by the person to dispute the dismissal; and
(c) prejudice to the employer (including prejudice caused by the delay); and
(e) fairness as between the person and other persons in a like position."
"As we have mentioned, the assessment of whether 'exceptional circumstances' exist requires a consideration of all the relevant circumstances. No one factor (such as the reason for the delay) need be found to be exceptional in order to enliven the discretion to extend time. This is so because even though no one factor may be exceptional, in combination with other factors the circumstances may be such as to be regarded as exceptional"[17]
"What if the period of the delay was 30 days and the applicant had a credible explanation for 29 of those days? It seems to us that such circumstances may weigh in favour of a finding of exceptional circumstances. Of course, as mentioned earlier if there was a credible explanation for the entirety of the delay that would weigh more heavily in favour of such a finding. Conversely, if the applicant failed to provide a credible explanation for any part of the delay that would tend to weigh against a finding of exceptional circumstances." [19] (emphasis added)
(2)(b) any action taken by the person to dispute the dismissal
(2)(c) prejudice to the employer (including prejudice caused by the delay)
"If the application has no merit, then it would not be unfair to refuse to extend the time period for lodgement. However we wish to emphasise that a consideration of the merits of the substantive application for relief in the context of an extension of time application does not require a detailed analysis of the substantive merits. It would be sufficient for the Applicant to establish that the substantive application was not without merit."
(2)(e) fairness as between the person and other persons in a like position
"[22] While Mr Senese's attempts to resolve his dispute directly with Rasier Pacific are laudable, they do not provide any reasonable explanation for delaying his general protections claim.
[23] In any case, I very much doubt whether Mr Senese's attempts to resolve his car damage claim had any impact at all because, as he candidly acknowledged at the hearing of the matter, he was unaware of any deadline to make a claim in the Commission, let alone the 21-day limit.
[24] Nonetheless, mere ignorance of the statutory time limit is not an exceptional circumstance and nor is unfamiliarity with the process generally.
[25] The delay in the present case is lengthy -96 days -and I am not satisfied that any of the reasons, taken individually or in combination, for the delay in commencing his claim point to circumstances that would support a finding of exceptional circumstances."[26]

[1] Pallage v Rasier Pacific Pty Ltd [2018] FWC 2579; Suliman v Rasier Pacific Pty Ltd [2019] FWC 4807; Jama v Rasier Pacific Pty Ltd [2022] FWC 2946; and Zhuge v Uber Australia Pty Ltd [2024] FWC 911.
[3] [2024] FWC 911 at [9]- [13].
[4] [2024] FWC 911 at [14]- [16].
[5] Pallage v Rasier Pacific Pty Ltd [2018] FWC 2579; Suliman v Rasier Pacific Pty Ltd [2019] FWC 4807; Jama v Rasier Pacific Pty Ltd [2022] FWC 2946; and Zhuge v Uber Australia Pty Ltd [2024] FWC 911.
[7] Khayam v Navitas English Pty Ltd t/a Navitas English [2017] FWCFB 5162 at [75]; see also Mohazab v Dick Smith Electronics Pty Ltd (No 2) [1995] IRCA 625; (1995) 62 IR 200.
[8] This has been determined in multiple cases such as Kaseris v Rasier Pacific V.O.F. [2017] FWC 6610; Pallage v Rasier Pacific Pty Ltd [2018] FWC 2579; Suliman v Rasier Pacific Pty Ltd [2019] FWC 4807; Nawaz v Rasier Pacific Pty Ltd T/A Uber B.V. [2022] FWC 1189; Jama v Rasier Pacific Pty Ltd [2022] FWC 2946 [19] and Zhuge v Uber Australia Pty Ltd [2024] FWC 911 [54].
[10] Suliman v Rasier Pacific Pty Ltd [2019] FWC 4807 at [77]- [80].
[11] Nawaz v Rasier Pacific Pty Ltd T/A Uber B.V. [2022] FWC 1189 at [240].
[12] Zhuge v Uber Australia Pty Ltd [2024] FWC 911 at [54]- [55].
[13] [2011] FWAFB 975; (2011) 203 IR 1, 6 [15].
[16] Stogiannidis v Victorian Frozen Foods Distributors Pty Ltd t/as Richmond Oysters [2018] FWCFB 901 at [38].
[18] Brodie-Hanns v MTV Publishing Ltd (1995) 67 IR 298, 299-300.
[19] Stogiannidis v Victorian Frozen Foods Distributors Pty Ltd t/as Richmond Oysters [2018] FWCFB 901 at [45].
[20] [2018] FWCFB 901 at [45].
[21] Brodie-Hanns v MTV Publishing Ltd (1995) 67IR 298, 299-300.
[23] Kyvelos v Champion Socks Pty Ltd, 10 November 2000 at [14]; Collier v Saltwater Freshwater Arts Alliance Aboriginal Corporation [2016] FWC 2899 at [37]- [38].
[24] Bradden Senese v Rasier Pacific Pty Ltd [2025] FWC 687.
Printed by authority of the Commonwealth Government Printer
Seifullah Nabizadeh
Rasier Pacific Pty Ltd [2025] FWC 1341
(1995) 62 IR 200
(2011) 203 IR 1
(1995) 67 IR 298
(1997) 140 IR 1