[2025] VSC 728
General information, not legal advice.
Supreme Court of Victoria
2025-11-25
Goulden AsJ
Original judgment source is linked above.
The role of the second, third and fourth defendants in the proceeding
Question 1: What is the nature of the worker's medical condition (including any sequelae) relevant to the claimed injuries?
Answer: The Panel is of the opinion the worker is suffering symptoms of neck, right shoulder and lower back pain and a resolved soft tissue injury to the lower back relevant to the claimed injuries.
Question 2: If the Panel is of the opinion that the worker's medical condition is a recurrence, aggravation, acceleration, exacerbation or deterioration of any pre-existing was the worker's employment in fact or could it possibly have been a significant contributing factor to the recurrence, aggravation, acceleration, exacerbation or deterioration of any pre-existing injury?
Answer: The Panel is of the opinion the worker's employment is not a significant contributing factor to her symptoms of neck, right shoulder and lower back pain.
The Panel is of the opinion the worker's employment was a significant contributing factor to a soft tissue injury of the lower back, now resolved.
Question 3: Is the worker incapacitated for work?
Answer: The Panel is of the opinion that the worker currently has an incapacity for work.
Question 4: What is the extent to which the worker's incapacity for work results from or is materially contributed to by any, and if so which, of the claimed injuries?
Answer: The Panel is of the opinion the worker's incapacity for work does not result from and is not materially contributed to by any of the claimed injuries.
The Medical Panel provided written reasons also dated 17 May 2024[7] ('Reasons') to accompany these answers. The Reasons confirm that the Medical Panel formed its opinion with regard to the documents and information in Enclosures A and B provided with the referral, the history provided by the plaintiff and the Medical Panel's examination findings. The documents comprising Enclosures A and B are listed in two schedules accompanying the Reasons and comprise documents and medical reports relating to the plaintiff's claim in respect of the subject injury, together with the plaintiff's clinical records and treating notes, including those obtained from the Stud Road Medical Centre.
The statutory function of the Medical Panel and judicial review of its reasons
(a) the Court should not be concerned with looseness in the language, nor with unhappy phrasing of the Reasons;[17]
(b) the Reasons are not to be construed minutely and finely with an eye keenly attuned to the perception of error;[18]
(c) the Reasons are meant to inform and not to be scrutinised over-zealously;[19] and
(d) the Reasons must be read fairly, as a whole and in context.[20]
Ground one - Jurisdictional error - factual error constituting constructive failure of the Medical Panel to perform its statutory function
Chronic low back pain and shoulder pain from 2021 onwards
[the plaintiff] received subsidised visits to her chiropractor through yearly GP management plans which listed her chronic health problems from 2016 as including chronic low back pain and from 2021 onwards as including chronic low back pain and shoulder pain.[23]
She submits that the Medical Panel's observation that the GP Management plans 'from 2021 onwards' listed her health problems as including 'shoulder pain' is wrong. In oral submissions, the plaintiff summarised the alleged misconstruction as a finding of 'persisting pain' in her shoulder at the time of the commencement of her employment.[24] She submits that the GP Management plans in fact show that the last such referral for chiropractic treatment for these symptoms in her shoulder was for four sessions in February 2022, so not 'from 2021 onwards', and that it 'well and truly pre-dates the employment'.[25] In addition, she submits that the Medical Panel has ignored a subsequent letter within the Stud Rd Medical records from Dr Amir Khoeilar dated 10 July 2022 which states:
I assessed [the plaintiff] on 10/07/2022. On assessment, the patient is symptom free and does not present with any clinical features suggestive of shoulder pain.[26]
in assessing the contribution of [the plaintiff's] employment with [the first defendant] to the claimed neck, right shoulder and lower back conditions, in addition to her past medical history...[29] (underlining added)
The plaintiff submits that this reference to her medical history, in respect of which she says the Medical Panel had made a factual error about her shoulder symptoms, was, therefore, central to its findings as to causation.
The Panel noted [the plaintiff's] report that prior to starting work with Toll Holdings in late May 2023, she had never experienced any symptoms or restricted function in her neck, right shoulder or lower back, and she had been unrestricted in her activities of daily living and her work.[30] (underlining added)
The Panel noted, however, that this was not concordant with her GP medical record from the Stud Rd Medical Centre. The Panel noted from the Stud Rd Medical records that [the plaintiff]: ...[31]
What follows is a series of eight dot points identifying specific observations made by the Medical Panel about material contained in the Stud Rd Medical records which directly contradicts the plaintiff's history. The impugned observation is the last of those eight dot points, and it can be readily inferred from the context that the obvious purpose for its inclusion in the list is to illustrate, together with all of the other examples, that contradiction.
are likely to have resulted from exertion and fatigue with repetitive work, on a background of possible degenerative change in the neck and right shoulder but not from any underlying organic injury to [the plaintiff's] neck or right shoulder or any aggravation or exacerbation of a pre-existing condition.[36]
I accept the first defendant's submission that these statements reveal that central to the Medical Panel's consideration and its conclusions about whether the plaintiff's employment was a cause of her claimed injuries was its assessment of the nature of the tasks the plaintiff described, and their examination of her, rather than any inference concerning previously reported shoulder pain symptoms or the abatement of those symptoms prior to the commencement of her employment as might be disclosed in the medical records.
(a) the history the Medical Panel obtained from the plaintiff including her account of the 27 July 2023 incident and that she did suffer symptoms as a result of the specific incident of lifting the heavy box and that she did report that incident;
(b) the history recorded by Dr Ko during the plaintiff's consultation on 28 July 2023;[38] and
(c) the history recorded by Ms Han, physiotherapist, regarding the plaintiff's presentation at her appointment on 19 August 2023, which is set out in Ms Han's letter dated 4 December 2023.[39]
The Panel noted there was no reported incident of injury or trauma to [the plaintiff's] neck and right shoulder when she lifted the heavy box on 27 July 2023 although she described increasing neck and right shoulder pain thereafter, when she was no longer working, and most work-related injuries improve rather than deteriorate when the work ceases, especially in the absence of significant imaging pathology.[40] (underlining added)
Read fairly, the Medical Panel here recounts the plaintiff's report to it of the symptoms she experienced during the 27 July 2023 lifting incident, identifying that she did not report neck and shoulder pain during the incident, only afterwards. In that regard, the Medical Panel's 'note' is entirely accurate. The plaintiff's account of the lifting incident as recorded in the Reasons reads as follows:
[the plaintiff] said on 27 July 2023, she was picking up a large cardboard box when she heard a clicking sound in her lower back and felt a distressing sensation in her lower back which she described as "a current that went through her whole body, spreading from her lower back into her legs and feet". She said she had never experienced anything like this before and it was like "the life was going out of her body" and she could not move. She said this occurred at the end of a shift so she slowly made her way to her car and drove home. She said the pain persisted and disturbed her sleep that night. She said she took several pain-killing tablets to get herself to work the following day but was unable to do her picking/packing duties because of lower back pain and the pain in her neck and right shoulder.[41]
[The plaintiff] said her neck, right shoulder and lower back symptoms have persisted since 27 July 2023 and did not improve when she stopped work, in fact her neck and right shoulder pain got worse.[43]
When the full quote is compared with the plaintiff's history given to the Medical Panel, it is readily apparent that the Medical Panel's observation which the plaintiff seeks to impugn is entirely consistent with the history she gave to it, they have accepted the incident occurred as she described it and there is no error.
DOI - 27/07/2023
R) handed
- was doing some heavy lifting duties at work
- noted acute onset of pain in the lower back whilst heavy lifting
- has also noted pain in the right shoulder[44]
These notes refer to the immediately observed symptoms of acute onset lower back pain whilst heavy lifting. The notes refer to shoulder pain, but not as an acute symptom experienced during heavy lifting, but rather as something else that she had observed afterward.
Lack of identifiable pathology on examination - illogicality
[w]hilst the Panel accepts that [the plaintiff] may have also suffered symptoms in her neck and right shoulder during the course of her employment, but the Panel considered these symptoms were likely caused by repetitive work tasks causing fatigue as there was no clinical indication during the Panel's examination of any identifiable pathology in [the plaintiff's] neck or right shoulder.[48]
The plaintiff submits that this finding is 'illogical' and, therefore, a factual error. The illogicality is said to be that the absence of 'identifiable pathology' on examination cannot be said to be informative of the worker's condition at an earlier point in time. The plaintiff submits the erroneous finding was central to the Medical Panel's task in answering question 1, and thus gave rise to jurisdictional error.
Ground two - legal unreasonableness due to illogicality or irrationality
...[t]here was insufficient clinical evidence to make a diagnosis of a pain syndrome, a chronic regional pain syndrome, a neuropathic pain condition or a complex regional pain syndrome.[55]
[F]or there to be persisting physical injury, a Panel must be able to identify concordant physical symptoms, examination findings and radiological pathologies, which were absent in this instance.[56]
there may be other (non-medical) reasons why a person complains of pain and physical limitations when a physical injury has resolved.[57]
The Medical Panel carefully considers and concludes that while the plaintiff is suffering symptoms of pain, there is no organic or medical condition resulting from the plaintiff's claimed injury that would be the cause of that pain.
...as the Panel concluded that there is no longer any compensable medical condition of [the plaintiff's] neck, right shoulder or lower back, the Panel concluded that her incapacity for work does not result from and is not materially contributed to by any of the claimed injuries.[59]
This reasoning shows that the Medical Panel's view about the plaintiff's 'incapacity'[60] for work arises from her experience of pain even though it had already concluded that those symptoms did not arise from a medical condition relevant to the claimed injury. The Medical Panel acknowledged on several occasions the plaintiff's reports of pain, it observed pain avoidant behaviour during the examination, but found nothing organic to account for it. It concludes she has no medical condition causing the pain but nevertheless that her experience of the symptoms of pain about which she complains means she will not be capable of work. When considered as a whole, the Medical Panel's reasoning process is patently logical and rational. It was entitled to answer each question applying its own medical experience and expertise and to give its own opinion. Whilst the Medical Panel might have speculated about non-medical causes of pain, it, quite appropriately given the confines of its expertise and jurisdiction, does not express any conclusions.
Ground three - adequacy of reasons amounting to error of law on the face of the record
(a) the reasons must explain the actual path of reasoning in sufficient detail to enable a court to see whether the opinion does or does not involve any error of law; [62]
(b) the standard of reasons of an expert tribunal is not the same as that required of a judicial officer;
(c) a medical panel is under no obligation to explain why it did not reach an opinion it did not form, even if that different opinion is shown by material before it to have been formed by someone else; [63]
(d) the function of a medical panel is neither arbitral nor adjudicative, but is to form and give its own opinion on the medical questions referred to it by applying its own medical experience and its own medical expertise; and
(e) a medical panel's reasons must be read fairly, as a whole and in context, and should not be subjected to overly zealous judicial review.
[the Panel] noted no medical alternative reasons, as there was insufficient clinical evidence to make a diagnosis of a pain syndrome, a chronic regional pain syndrome, a neuropathic pain condition or a complex regional pain syndrome. The Panel acknowledged there may be other (non-medical) reasons why a person complains of pain and physical limitations when a physical injury has resolved but for there to be persisting physical injury, a Panel must be able to identify concordant physical symptoms, examination findings and radiological pathologies, which were absent in this instance.[66]
[1] Affidavit of Emelia Elizabeth Boughen affirmed on 23 July 2024, Exhibit EB-1, 10-1 ('Boughen Affidavit').
[4] Boughen Affidavit, Exhibit EB-1, 46-51.
[5] By notice pursuant to s 75 of the Workplace Injury Rehabilitation and Compensation Act 2013 (Vic) dated 6 September 2023 ('WIRC Act').
[6] Boughen Affidavit, Exhibit EB-1, 14-5.
[7] Boughen Affidavit, Exhibit EB-1, 16-26.
[15] [2021] VSCA 187 ('Sidiqi').
[17] Collector of Customs v Pozzolanic Enterprises Pty Ltd [1993] FCA 456; (1993) 43 FCR 280, 287 ('Pozzolanic').
[19] Minister for Immigration and Ethnic Affairs v Wu Shan Liang (1996) 185 CLR 259, 272.
[20] Dundar v Bas [2019] VSCA 315, [51].
[21] [2019] VSCA 151; (2019) 62 VR 174 ('Chang').
[23] Boughen Affidavit, Exhibit EB-1, 23.
[24] Transcript of Proceedings, Baig v Toll Personnel Pty Ltd (Supreme Court of Victoria S ECI 2024 03672, Goulden AsJ, 19 September 2025) T8.8 ('Transcript').
[26] Boughen Affidavit, Exhibit EB-1, 316.
[27] Further Amended Plaintiff's Outline of Submissions [31] ('Plaintiff's Submissions').
[29] Boughen Affidavit, Exhibit EB-1, 23.
[30] Boughen Affidavit, Exhibit EB-1, 22.
[32] Maribyrnong City Council v Malios [2014] VSC 452, [48]; Vellios Electrical Contractors Pty Ltd v Barton [2014] VSC 664, [83].
[33] It could be argued it did so indirectly given the plaintiff was obviously being assessed for symptoms of shoulder pain.
[34] Boughen Affidavit, Exhibit EB-1, 23.
[37] Boughen Affidavit, Exhibit EB-1, 25.
[38] Boughen Affidavit, Exhibit EB-1, 94.
[39] Boughen Affidavit, Exhibit EB-1, 59.
[40] Boughen Affidavit, Exhibit EB-1, 25.
[41] Boughen Affidavit, Exhibit EB-1, 18.
[42] Boughen Affidavit, Exhibit EB-1, 17.
[43] Boughen Affidavit, Exhibit EB-1, 18.
[44] Boughen Affidavit, Exhibit EB-1, 94.
[45] Boughen Affidavit, Exhibit EB-1, 59.
[46] Boughen Affidavit, Exhibit EB-1, 1 in which the plaintiff describes how her injury happened as: 'I was injured as a result of heavy lifting of tools and repetitive bending and twisting'.
[47] Boughen Affidavit, Exhibit EB-1, 46-51 in which Dr Ghan (at page 2 of his report) recounts the history given to him by the plaintiff as follows:
There were no particular injuries. She reported aches and pains in her right shoulder, neck and back on 27 July 2023." She underwent an MRI scan of her lumbar spine. She was referred to physiotherapy. She is undergoing physiotherapy once a week. She reported that her neck, right shoulder and back aches, especially the back aches all the time. She reported numbness in both legs. She takes Panadol up to six tablets a day.
[48] Boughen Affidavit, Exhibit EB-1, 25.
[50] Total Transport Pty Ltd v Tasiopoulos [2019] VSC 266, [22]-[23]; Eastern Health v Neill [2022] VSC 203, [28]; Zapparoni v VWA [2022] VSC 463, [114]-[119].
[51] Minister for Immigration and Citizenship v SZMDS (2010) 240 CLR 611, [133] (Crennan and Bell JJ) ('SZMDS') quoted in Sidiqi [54]. Cf Plaintiff S183/2021 v Minister for Home Affairs [2022] HCA 15; (2022) 96 ALJR 464, [43].
[52] Plaintiff's Submissions [6], [37].
[54] SZMDS [130] (Crennan and Bell JJ).
[55] Boughen Affidavit, Exhibit EB-1, 25.
[58] Boughen Affidavit, Exhibit EB-1, 15.
[59] Boughen Affidavit, Exhibit EB-1, 26.
[60] The word 'incapacity' is not defined in the WIRC Act (except to include disfigurement and deafness (WIRC Act s 3 (definition of 'incapacity')), neither of which are relevant in this case), and should be given its ordinary meaning.
[61] [2013] HCA 43; (2013) 252 CLR 480 ('Wingfoot').
[64] Plaintiff's Submissions [43]; Boughen Affidavit, Exhibit EB-1, 25.
[65] Boughen Affidavit, Exhibit EB-1, 25.
Baig
Toll Personnel Pty Limited [2025] VSC 728
(1980) 144 CLR 13
(1993) 43 FCR 280
(1996) 185 CLR 259
(2019) 62 VR 174
(2010) 240 CLR 611
(2022) 96 ALJR 464
(2013) 252 CLR 480