[2011] VCAT 1089
General information, not legal advice.
Victorian Civil and Administrative Tribunal
2011-06-09
Senior Member J, Coghlan DP
Original judgment source is linked above.
Document 1 - Submission by Human Resources Services Division of the University to Review Panel - UGU ("the Review Panel") (ss 30, 33 and 35)
Document 2 - Submission by Financial and Business Services Division of the University to the Review Panel (ss 30, 33 and 35)
Document 3 - Handwritten notes of Panel members, including Chair and Secretary (ss 30, 33 and 35)
Document 4 - Documents and notes taken by Vice-Chancellor into the meeting with the Review Panel (ss 30 and 33)
Wendy Cooper, Director of the University's Human Resources Services Division, made two witness statements. She gave oral evidence and was cross-examined. In her first statement, dated 10 September 2010, she described what she said was akin to an "internal audit process" that may be said to have been formalised in 2004 on a five-year cycle but which had operated on a cyclical basis for years prior to that. Reviews are conducted by a panel comprising University representatives and external experts. The UGU has a number of responsibilities. One is managing the University's compliance with legislation and the University's policies and procedures. In late 2009 there was a review of the UGU. Consistent with usual procedure the Terms of Reference required the Review Panel to consider matters including the UGU's organisation and management, its performance from the point of view of service delivery and "customer satisfaction", and its relationship with the Faculties and other areas of the University. The review commenced with a "self-study" report made by the UGU setting out its assessment of its own performance in relation to the Terms of Reference. The report has been and remains accessible to University staff via the University's intranet. After the report was submitted submissions were invited from all parts of the University on the report and the Terms of Reference. The making of submissions is not mandatory, Ms. Cooper said, but provides an opportunity for input into the improvement of service delivery by the area being reviewed. This is to enable the Review Panel to see whether the "self-study" report accords with "the general feeling" about how well the area is performing. In the case of the review of the UGU, the Review Panel spent two days conducting interviews. In accordance with the "usual process" the panel interviewed the Vice-Chancellor and Head of the UGU and senior managers within the UGU (including Ms. McNamara), among other people. All interviews were conducted in private. The Review Panel produced its report in November 2009 with comments and recommendations. Following that the Vice-Chancellor invited the Executive Director of her office (who has responsibility for the UGU) to consider the panel's report and prepare a response. The Vice-Chancellor reviewed the panel's report and the response and prepared her own response in relation to the recommendations. The Vice-Chancellor's response was published on the University's intranet.
Ms. Cooper said that she had participated in reviews as Review Panel member, a member of staff in an area subject to review, and as a person who has made a submission.
As the author of document 1 Ms. Cooper said that she specifically requested the submission to remain confidential because it contained what she considered to be sensitive subject matter and her own frank opinions. In her experience requests to keep such submissions confidential were honoured but even without that request submissions were kept confidential. She did not believe the submissions were provided to the Vice-Chancellor. Where submissions were quoted in the panel's report they were not referred to in a way that would identify the source. Ms. Cooper expressed the view that if it were requested that submissions be kept confidential but were disclosed submissions would be "much less forthcoming and honest". She herself would not have included what she did in document 1 if she had been aware that it would be released under the FOI Act. Without a "complete and honest" account the Review Panel would not have an adequate idea about the nature of the issues, who to interview, and what recommendations for improvement to consider or make. Disclosure of such material to Ms. McNamara, and potentially a much wider audience, would weaken the review process, Ms. Cooper said. Although Ms. Cooper was not the author of document 2, she said that the same comments applied to it. She noted that document 2 was expressly marked "CONFIDENTIAL".
Concerning document 3, Ms. Cooper said that these notes appeared to be a mixture of aides-memoir, notes of questions put to and answers given by interviewees, panel members' thoughts, and notes of discussions, among other things. She said she imagined that the words and phrases there were meaningful to the note-taker but not necessarily to anyone else. They were susceptible to misinterpretation, she said, and they would not necessarily reflect the final views of panel members or the Review Panel itself. Release of that would not advance understanding of the matters taken into account by the panel nor matters taken into account by the Vice-Chancellor nor her final decision.
The disputed parts of document 4 were notes made by the Vice-Chancellor on the UGU's "self-study" report that she took to her meeting with the panel. The notes identified her views at that time. They appeared to be an aide-memoir identifying issues that she wanted to discuss with the panel. They reflected her thought processes at the time in relation to issues raised in the report. Ms. Cooper said she had similar concerns in relation to that as those expressed in relation to document 3.
In her second witness statement, dated 16 February 2011, Ms. Cooper added that the documents contained information about the personal affairs of particular persons including their names, employment positions, other information enabling their identities to be ascertained, and personal statements of opinion by identifiable individuals (such as those of the Vice-Chancellor in document 4). Ms. Cooper said disclosure of the documents to Ms. McNamara would have the effect of disclosing unreasonably information about various persons. This was so even though the documents might appear "non-identifying or innocuous". This was for reasons to do with Ms. McNamara's position within the University, her involvement in the UGU, her participation in the review process for the UGU, and the provision to her of information contained in other documents. It was noted again that Ms. McNamara had access to relevant material on the University's intranet.
Ms. Cooper was cross-examined by Ms. McNamara especially about some restructures within the University. She agreed that there were efforts made to implement recommendations arising from the review of the UGU. Re-examined by Mr. Batskos, Ms. Cooper said that her view was that a restructure of the UGU was a result of changes to "portfolio arrangements" at senior executive level and not necessarily the result of the review.
For the purpose of the hearing Ms. McNamara relied on two witness statements and gave oral evidence. In one, dated 11 October 2010, she said that she was "deeply concerned" about the reviews, saying that the manner in which they are conducted is inappropriate and that "shrouding the process in secrecy is undesirable". She had witnessed the effects of the reviews on staff for six years. She referred to policy and procedures documents. She said that the Terms of Reference, the report and responses to the report were accessible by staff. Ms. McNamara said that the reviews had become increasingly focussed on "human resources matters and individuals" and were used as a springboard for changes to people's jobs and redundancies and they affected people's reputations.
Ms. McNamara said that reviews had attracted many non-confidential submissions over the years. She described her own experience as secretary to two reviews. One review received no confidential submissions. The other received a confidential submission from a staff member in their personal capacity but the person indicated that it could be used in any way that the panel saw fit. During another review the head of division being reviewed was given a copy of the submissions. She also described what took place when she and colleagues were interviewed by the Review Panel when the UGU was reviewed. On one occasion Ms. McNamara questioned whether a report concerning another area of the University should be treated confidentially. She said in effect that it was not and added, by implication, that the episode had serious professional consequences for persons named in it.
Ms. McNamara's witness statement went further by saying that the review process involved numerous conflicts of interest, for instance with the Vice-Chancellor appointing panel members, most of whom were staff subordinate to her, and deciding whether or not to accept recommendations. Staff making submissions were likely to be superiors or subordinates of those panel members drawn from the ranks of University staff. Ms. McNamara referred to an occasion when a report concerning another area discussed her role and said she was not invited to meet with the panel or comment on the panel's observations regarding her role.
In the other witness statement relied on, dated 21 March 2011, Ms. McNamara said that the report mentioned at the end of the previous paragraph had been published on the University's website. Evidently responding to Ms. Cooper's statements, Ms. McNamara said that the University's review process was not in the nature of an internal audit or "any other recognisable process, including any recognisable human resources process". There was already an audit plan extending to performance audits as well as financial ones. There were other relevant processes including for staff performance evaluations giving the Vice-Chancellor and others "ample opportunity to give negative feedback and raise their concerns". She said that the University operated "a very tough workplace" and that the "one-sided" review process was particularly traumatising. She said that the University relied on secrecy to achieve "shock outcomes" (one of which she described that involved substituting one staff member for another with "no process at all"). Secrecy had become the norm, she said. After making some further comments about the attitude and behaviour of some senior personnel to staff, Ms. McNamara said that she had no intention of distributing to the world at large any documents released to her as the result of her application.
Cross-examined by Mr. Batskos, Ms. McNamara agreed that the reviews described in evidence were part of what the University calls CQI (continuing quality improvement) and that the policy document was accessible by members of the public on the Vice-Chancellor's section of the University's website.[2] A link took the visitor to a page listing reviews, including past years' reviews, that had been formally commenced. In the case of the review of the UGU access to information about the review was restricted to staff. Staff could see documents such as the Terms of Reference and the Vice-Chancellor's response. Ms. McNamara maintained that the process was shrouded in secrecy and remarked that use of the word "normally" at a number of points in the policy document - for instance, that reviews "are normally conducted every five years ..." - meant that the University had "a lot of room to move".
"(1) A document is an exempt document if its disclosure under this Act would involve the unreasonable disclosure of information relating to the personal affairs of any person ...
(a) information relating to the personal affairs of any person includes information -
(b) that identifies any person or discloses their address or location; or
(c) from which any person's identity, address or location can reasonably be determined."
(1) Subject to this section, a document is an exempt document if it is a document the disclosure of which under this Act -
(a) would disclose matter in the nature of opinion, advice or recommendation prepared by an officer or Minister, or consultation or deliberation that has taken place between officers, Ministers, or an officer and a Minister, in the course of, or for the purpose of, the deliberative processes involved in the functions of an agency or Minister or of the government; and
(b) would be contrary to the public interest ...
(3) This section does not apply to a document by reason only of purely factual material contained in the document ..."
"[the meaning of 'deliberative processes' is ] wide enough to include any of the processes of deliberation involved in the functions of an agency ... in short ... its thinking processes - the process of reflection, for example, upon the wisdom and experience of a proposal, a particular decision or a course of action."
"the efficient and economical conduct of government, protection of the deliberative processes of government, particularly at high levels of government and in relation to sensitive issues, and the preservation of confidentiality so as to promote the giving of full and frank advice."[17]
"35 Documents containing material obtained in confidence
(1) A document is an exempt document if its disclosure under this Act would divulge any information or matter communicated in confidence by or on behalf of a person or a government to an agency or a Minister, and -
... (b) the disclosure of the information under this Act would be contrary to the public interest by reason that the disclosure would be reasonably likely to impair the ability of an agency or a Minister to obtain similar information in the future ..."
"In Ryder v Booth [[22]] Young CJ said that the exemption created by s.35(1)(b) might be read as covering a situation where 'the disclosure of the information so as to impair the ability of the agency to obtain similar information in the future'. In Re Pepperell and Ministry of Housing & Construction [[23]] Mr Galvin considered the question in what circumstances information would be regarded for the purposes of the section as 'having been communicated in confidence'. He referred to an unreported decision of Judge Hassett given in the County Court in the matter of Deasey v Geschke [[24]] and said:
'It would appear to be an arguable conclusion from His Honour's words that, in his view, in determining whether information was communicated in confidence, it is sufficient to have regard either to the intention of the author or the attitude of the recipient.
An actual understanding as to confidentiality on the part of the recipient would not appear to be essential.'
'Where confidentially is apparent from the nature of the information, it would appear to be unnecessary to have regard to how the information was in fact received.'
It would seem therefore that no formal confidentiality agreement is required to establish that information was communicated in confidence nor is it necessary to establish a 'meeting of the minds'. Conversely the mere fact that a letter is headed 'private and confidential' is not sufficient in itself to establish that that communication was made in confidence, Re Barnes and Commissioner for Corporate Affairs [[25]]
As to the meaning of the word 'impair' King J**,** as a Member of the Full Court in Ryder v Booth (at 885) adopted a definition from the Shorter Oxford Dictionary in the following terms: 'to make worse, less valuable, or weaker; to lessen injuriously; to damage, injure.'. As Gray J (at 880) noted in the same case: 'The degree of impairment which must be shown to be a likely result is, in my opinion, a degree of impairment going beyond a trifling or minimal impairment.' Young CJ said (at 872) it was not sufficient to prove the relevant impairment that there were feelings of resentment among those whose information was given in confidence:
'at having the confidence arbitrarily destroyed by the operation of the legislation, but it is another thing altogether to say that they or others will not provide such information in future. It is not sufficient to show that some people may be inhibited from reporting so frankly if they know that their report may be disclosed. More is required to satisfy the onus case upon the agency by s.55(2) of the Act.'"
"In Ryder v Booth access was sought to medical reports furnished to the State Superannuation Board. Based on the Court's view that it was insufficient to make out the exemption that examining doctors would report less candidly the exemption was held not to be made out. In Medical Practitioners Board of Victoria v Sifredi [[26]] Hedigan J held on appeal that this Tribunal was entitled to conclude that a response given by a practitioner to the Board in the course of its enquiry into a complaint against the practitioner was not exempt under Section 35(1)(b) because the evidence did not establish that a practitioner in these circumstances would not respond at all, merely that he or she might respond with greater circumspection or less candour."[27]
"On the hearing of an application for review the Tribunal shall have, in addition to any other power, the same powers as an agency or a Minister in respect of a request, including power to decide that access should be granted to an exempt document (not being a document referred to in section 28, section 29A, section 31(3), or in section 33) where the Tribunal is of opinion that the public interest requires that access to the document should be granted under this Act."
"[T]he exercise of the power conferred by s 50(4) requires satisfaction of two conditions. The first is the condition that, as a matter of law, the material before the Tribunal is capable of supporting the formation by it of an opinion that the public interest requires that access to the documents should be granted. That condition may also be expressed as a limitation, namely, that the opinion referred to by the sub-section is an opinion which is such that it can be formed by a reasonable decision-maker who correctly understands the meaning of the law under which that decision-maker acts ... The second condition is that the Tribunal actually forms the opinion that the public interest requires that access to the documents should be granted. This is an evaluative and essentially factual judgment. If the Tribunal forms the requisite opinion, its power to grant access is enlivened. In the ordinary case, the exercise of the power will be subsumed in the formation of the necessary opinion."
"[T]he word 'requires' which appears in s 50(4) directs the decision-maker to identify a high-threshold public interest before the power can be exercised. It is not enough that access to the documents could be justified in the public interest."[29] (Emphasis added)
"As Maxwell P said on the last occasion, abstract policy considerations such as [the proper accountability of the Minister] have no place in the s 50(4) analysis - in this or any other case. As Kirby J pointed out in the High Court appeal, FOI legislation is itself a mechanism by which the public interest in transparency and accountability is intended to be advanced ...But at the level of general policy, the Act itself has already struck a balance between the public interest in the maintenance of legal professional privilege, on the one hand, and the public interest in access to documents relevant to executive decision-making, on the other. The potential application of s 50(4) in a particular case falls to be considered in that legislative context."[31]
Submissions about the Information Privacy Act 2000 and the Charter of Human Rights and Responsibilities Act 2006
Document 4 - documents and notes taken by former Vice-Chancellor into her meeting with panel
The practicability or impracticability of editing
The application for review is dismissed and the decision of the respondent is affirmed.
[1] The amendment meant that an exemption claimed under section 33 (documents affecting personal privacy) could be considered. In submissions Ms. McNamara said that the University had shown "extreme reluctance" for that to be considered by the Tribunal and that that was to be considered in deciding whether disclosure would be unreasonable. The University submitted in effect that how the matter was dealt with procedurally did not bear on that question.
[2] www.deakin.edu.au/vice-chancellor/cqi/index.php A copy of this webpage was tendered as an exhibit on behalf of the University. It referred to policies and practices "to ensure and improve the quality of [the University's] academic and other activities"
[3] One example is Thompson v Department of Infrastructure [2003] VCAT 44. Ms. McNamara said that this showed that the public interest could be considered when deciding whether disclosure under section 33 would be unreasonable. Mr. Batskos pointed out that in that case the Tribunal actually decided that the information did not relate to the personal affairs of any person (at paragraph 20)
[4] See generally Pizer's Victorian Administrative Law, Thomson Lawbook Company, at paragraph [FOI.33.100]
[6] Mr. Batskos referred to Marke where, at paragraph 98, Pagone AJA expressed the view that "there is no secure foundation to exclude from consideration any matter that may relevantly, logically and probatively bear upon whether disclosure of a document 'would involve the unreasonable disclosure of information relating to the personal affairs of any person'"
[7] The written submission dated 13 April 2010 (2011) indicates at paragraphs 49ff that Ms. McNamara has already undertaken an analysis of when the Review Panel met and what is known about what was discussed
[8] Reilly v Kilmore District Hospital (1993) 6 VAR 16 at 23
[9] Submission dated 13 April 2010 at paragraph 12
[14] (1998) 14 VAR 87 at 90
[18] Applicant's submission dated 13 April 2010. (The date seems meant to be 2011)
[19] Respondent's submission dated 9 September 2010 pp. 10 ff
[20] [2010 VCAT] 282 at paragraphs 27 and 28
[21] (1995) 8 VAR 361 at 366
[22] [1985] VicRp 86; [1985] VR 869 at 871
[24] Unreported, County Court of Victoria, 1 November 1984, Judge Hassett
[25] (1985) 1 VAR 16 at 18
[28] [2010] HCA 24 at paragraph 12 (per French CJ, Gummow and Bell JJ)
[30] Secretary, Department of Justice v Osland (No 2) [2009] VSCA 69
[32] Secretary, Department of Justice v Osland [2007] VSCA 96 at paragraph 123
[33] Applicant's submissions dated 13 April 2010 (2011)
[34] Applicant's submissions dated 11 October 2010 paragraph 30
[35] [2009] VCAT 1195 at paragraphs
[36] [2009] VSC 493 at paragraph 30
[38] See decision under sub-heading "Category A"
[39] [2005] VCAT 2817 at paragraph 22
[40] Tilley v VicRoads [2010] VCAT 483, at paragraph 88, referring to Pizer (cited above) referring to Roy Morgan Research Centre Pty. Ltd. v State Revenue Office (unreported, VCAT, 17 June 1999, Coghlan DP)
McNamara
Deakin University
Flemington Kensington CLC v. Victoria Police [2007] VCAT 1237
Honeywood v DHS [2006] VCAT 2048
Kotsiras v Department of Premier and Cabinet [2003] VCAT 472
Medical Practitioners Board of Victoria v Sifredi [2000] VSC 33; (2000) 16 VAR 347
Mees v University of Melbourne [2009] VSC 493
Mond v Department of Justice [2005] VCAT 2817
Noonan v Victoria Police [2006] VCAT 1918
Osland v Secretary to the Department of Justice [2010] HCA 24
Porter v Victoria Police [2005] VCAT 962
Ryder v Booth [1985] VicRp 86; [1985] VR 869 at 871
Secretary, Department of Justice v Osland [2007] VSCA 96
Secretary, Department of Justice v Osland (No 2) [2009] VSCA 69
Smeaton v Victorian WorkCover Authority [2009] VCAT 1195
Thompson v Department of Infrastructure [2003] VCAT 44
Thwaites v Department of Human Services [1999] VICCAT 51
Tilley v VicRoads [2010] VCAT 483
Victoria Police v Marke [2008] VSCA 218
XYZ v Victoria Police [2010] VCAT 255