[2023] VCAT 1400
General information, not legal advice.
Victorian Civil and Administrative Tribunal
2023-12-14
Cavanough J, Mr J
Original judgment source is linked above.
CIVIL CLAIMS LIST VCAT REFERENCE NO. C746/2018
Application for reinstatement of a proceeding which was struck out after a compulsory conference
Contract for the supply of education services between the respondent university and a fee paying overseas student - student completes all but one subject - completion of the subject requires the student to undertake a placement in a medical facility in which the student would undertake activities under supervision - placement terminated by the medical facility on the grounds of the student's conduct - two proceedings issued by the student in the Tribunal's Civil Claims List and Human Rights List against the university - proceedings processed together - proceedings settled after a compulsory conference by the execution of a Deed containing undertakings by the respondent to use its "best endeavours" to procure a third party to offer a placement to the applicant and a release by the applicant of the respondent - Tribunal proceeding struck out with a right to apply for reinstatement - applicant's application for reinstatement of the proceeding - applicant's submission that the Deed should be set aside by the Tribunal on the ground of innocent misrepresentation, which the applicant submits was within the Tribunal's power to order by applying equitable principles when exercising its jurisdiction - Herald and Weekly Times v State of Victoria [2006] VSCA 146 - speculation by Cavanough J in Tucci v VCAT & Athedium Pty Ltd [2010] VSC 425 that VCAT might be "required" to apply equitable principles in some circumstances - Harvey v Phillips [1956] HCA 27; (1956) 95 CLR 235, BC56000330.
Procedural irregularities - substance over form - respondent implicitly consents to the applicant giving evidence of matters that occurred in the compulsory conference - section 85, Victorian Civil and Administrative Tribunal Act 1998 - documents filed by the applicant personally, superseded by documents filed by her legal practitioners, statements and an affidavit supplemented by evidence given orally at the hearing of the application for reinstatement.
Kaur v Royal Melbourne Institute of Technology (Civil Claims) [2023] VCAT 1400
[page 1] she was relying on the Australian Consumer Law and Fair Trading Act 2012; and
[page 3] she paid high fees, but the "subject quality was very poor ... I got failed grade against the subject policy".
a) to the extent RMIT supplied the service of a course of education, it did not supply that service with due care and skill, contrary to its obligations under the consumer guarantee imposed by section 60 of the Australian Consumer Law (Victoria).[1] In this allegation the "service" could be the presentation of information in lectures and classes, the conducting of assessments and examinations, and the marking of such assessments and examinations. It is not unusual in VCAT proceedings for an initiating Application to only give a broad description of the basis of the claim, which must be replaced by Points of Claim in due course; > > b) to the extent RMIT supplied physical materials as part of the course of education, those materials were "goods" which were not of "acceptable quality" as required by the consumer guarantee imposed by section 54 of the Australian Consumer Law (Victoria).
[page 2, second paragraph] she had studied for a Bachelor of Nursing, and had completed 23 subjects which included 656 hours of direct clinical placement.
[page 2, third paragraph] at her final nursing practical placement in January 2017, the relevant hospital unilaterally terminated the placement.
[page 2, third & fourth paragraphs] a nurse should check medications prescribed for a patient before administering them, but a clinical nurse educator in the hospital aggressively directed Ms Kaur, in the presence of other staff, to administer the medications first and check later. This caused Ms Kaur embarrassment, humiliation, upset and distress.
[page 2, fifth paragraph] Ms Kaur sent an SMS to RMIT seeking support on how to manage the matter.
[page 3, first paragraph] Ms Kaur does not consider RMIT to have taken any steps to investigate her legitimate concerns.
[page 3, second paragraph] Ms Kaur had a meeting with an RMIT "student rights officer", on an undisclosed date, but that officer made humiliating comments about Ms Kaur in front of some six RMIT teachers. RMIT then wrote to Ms Kaur accusing her of making comments about the hospital staff member "that seem to have no basis" and counselling her to "exercise caution when drafting future emails" and to avoid "making unsupported statements that might unfairly tarnish another person's reputation". RMIT then failed Ms Kaur in that subject.
[page 3, fourth & fifth paragraphs] RMIT did not investigate Ms Kaur's complaint about the hospital staff member.
[page 3, sixth paragraph & page 4, first paragraph] RMIT gave Ms Kaur another placement in July 2017 at an institution which Ms Kaur did not identify, but advised her that she needed to pass simulation before that placement. During a simulation class or exercise in a clinical lab, the RMIT clinical lab teacher told Ms Kaur that she would receive a fail grade again. Ms Kaur complained to RMIT about the clinical lab teacher, saying that she had been biased.
[page 4, second paragraph] RMIT gave Ms Kaur another placement in July 2017, in Sunshine. Ms Kaur alleges that the conduct of the RMIT clinical lab teacher referred to above already made her upset, and that the conduct of staff at this hospital in Sunshine during this placement made her feel ostracised, bullied and harassed. Ms Kaur wrote to RMIT about this but to her surprise she received a reply to the effect that if she sent another "emotive or distressing" email RMIT would terminate her from the placement, and RMIT insisted that Ms Kaur apologise to the educator at the hospital.
[page 4, fourth paragraph] RMIT sent Ms Kaur a notice of termination on 31 July 2017 with a report criticising her professional conduct, but Ms Kaur does not accept the document as being accurate.
[page 4, fifth paragraph] at a meeting with a teacher at RMIT, the teacher said Ms Kaur had been terminated at two placements and that the teacher could not place her at another hospital and that she should think about seeking another degree.
[page 5, first paragraph] on 19 August 2017 RMIT wrote to Ms Kaur, advising that it was normal process for a fail grade to be given in cases where a placement was terminated due to concerns about patient safety, and that it was not unusual for a placement to be terminated before a student could perform simulation. In a subsequent letter of 2 November 2017 RMIT said that under "preparation 5 policy" the student could be given a fail grade if they performed unsatisfactorily in simulation.
[page 5, second and third paragraphs] Ms Kaur compares a situation (a) in 2016 when her placement at a hospital was terminated but RMIT let her complete a simulation which she passed, and whilst RMIT made her perform a second simulation it required her to spend less hours than usual because it recognised the hours she had spent in the first simulation, with (b) the position in 2017 when, she asserts, her complaint about RMIT nursing staff led to her being deprived of performing simulation and then being given a fail grade.
[page 5, fifth paragraph] Ms Kaur quotes or paraphrases the criteria for passes or fails in the Clinical Assessment Tool. Ms Kaur interprets the text to mean that she was entitled to perform simulation if her performance at the formative assessment was unsatisfactory.
[page 5, subsequent paragraphs]. In substance Ms Kaur submits that in her settlement of her VCAT proceeding, RMIT "agreed to organise a last placement" so that she could finish her degree, but that in February 2019 RMIT advised that it was "unable to find a placement for (her) and had exhausted all possible avenues to give (her) a final placement to complete (her) studies". This text refers to the Deed of settlement entered into by the parties in relation to this VCAT proceeding.
(a) the Points of Claim focus entirely on the Equal Opportunity Act 2010 (Vic), making no mention of the Australian Consumer Law and Fair Trading Act 2012 (Vic) or the Australian Consumer Law (Victoria), or even alleging that there was a contract or agreement between Ms Kaur and RMIT save for the most oblique reference in paragraph G(b) of the prayer for relief, in which "damages with respect to past and future economic loss in connection with tuition fees" were claimed; and
(b) the Points of Claim made no mention of the Deed of Settlement.
Clause 2.1(d)(i) The parties acknowledge and accept that [ Ms Kaur] must successfully complete the Placement in order to complete the Program.
Clause 2.1(d)(ii) RMIT shall use its best endeavours to arrange a Placement for [ Ms Kaur] that is suitable for [Ms Kaur] on the terms to be agreed between RMIT and the third party health organisation.
Clause 2.1(d)(iii) RMIT cannot guarantee that it is able to obtain a Placement for [ Ms Kaur], at the time, dates and for the duration, and in the desired setting, required for her to complete her Program, but it will use its best endeavours to do so.
a) RMIT breached, or did not fully comply with, its obligations under the Deed; > > b) Ms Kaur felt highly pressured to sign the Deed, pursuant to interactions with the member who conducted the compulsory conference and with RMIT's representatives and Ms Kaur's union after the compulsory conference; > > c) Ms Kaur would not have signed the Deed had she understood there was a "real possibility" of not being provided a placement; > > d) there was never a genuine prospect of Ms Kaur being provided with a placement; > > e) the steps which RMIT must take to obtain a placement for students were such that by August 2018 all placements for RMIT students for the second half of 2018 had already been allocated; of the 26 potential placements which in November 2018 were identified as being available in 2019, only 7 would be suitable for Ms Kaur;[5] 3 of those 7 were not available to Ms Kaur because a student could be excluded if - as was the case with Ms Kaur - they had previously been placed with a particular provider and/or had that placement terminated; and providers could refuse or be unable to provide a placement to a student, having regard to their own internal processes; > > f) the matters stated in the previous paragraph were not explained to Ms Kaur when negotiating the Deed. At paragraph 9, "Nowhere in the Deed does it state this requirement, nor why a placement in a non-acute 'mental health' or 'specialty' type setting is insufficient for [ Ms Kaur] to have subsequently met the requirements of the program"; > > g) at paragraph 10.2, "Many of the matters potentially determinative of whether [ Ms Kaur] could be afforded a placement were outside the control of RMIT or never adequately raised during negotiations with [her]"; > > h) in the heading above paragraph 12, that Ms Kaur "felt enormous pressure to settle the proceeding and this unduly influenced her decision-making at the time of signing the Deed". Following this paragraph, it was asserted that Ms Kaur was not legally represented at all relevant times, and at paragraph 13 an assertion was made as to an exchange in the compulsory conference. At paragraphs 14 - 22 it was asserted in broad terms that RMIT is a large and powerful organisation, and that the applicant was an international student who had limited exposure to, and understanding of, the Australian legal system. At paragraphs 14 and 16 Ms Kaur said she sought assistance after the compulsory conference from her union, and that she placed great weight on input provided by the union, as well as on the input by the Tribunal member and RMIT's representatives;
Evidence of anything said or done in the course of a compulsory conference is not admissible in any hearing before the Tribunal in the proceeding, except - where all parties agree to the giving of the evidence.
in the compulsory conference RMIT made an offer and she was told "RMIT would prepare a draft settlement deed which contained the specific details of the offer" ; that "RMIT stated they would use their best endeavours to find a placement"; "initially, [Ms Kaur] insisted on a guaranteed offer of a placement. RMIT told [her] that they could not guarantee a placement, but that they would use their best endeavours to find her a placement. It was not explained to [her] what best endeavours would look like from a practical perspective; [she] understood it to mean that RMIT would do their best to find [her] a placement"; "[she] agreed to accept RMIT's offer ... subject to the terms of the proposed settlement deed being agreed".
"RMIT can use best endeavours to arrange a placement. RMIT cannot force a hospital/health organisation to take you for a placement - we are relying on a hospital/health organisation's goodwill" and that "RMIT will use its best endeavours to do what it has agreed to do - but as you know some of the actions rely on third parties to do their bit and the successful outcome is obviously is (sic) heavily dependent on you participating in the process as we agreed".
"RMIT can use best endeavours to arrange a placement. RMIT cannot force a hospital/health organisation to take you for a placement - we are relying on a hospital/health organisation's goodwill" and that "RMIT will use its best endeavours to do what it has agreed to do - but as you know some of the actions rely on third parties to do their bit and the successful outcome is obviously is (sic) heavily dependent on you participating in the process as we agreed".
(a) on the ground of innocent misrepresentation, in that RMIT represented to Ms Kaur that the placement could be in an acute health, mental health or another specialty health area, despite RMIT ultimately stating that Ms Kaur would only be put forward for placement in an acute health setting[19]; and alternatively
(b) on the basis that RMIT breached its contractual obligation to use best endeavours to secure the placement for Ms Kaur.
[1] The Australian Consumer Law and Fair Trading Act 2012 (Vic) makes the Australian Consumer Law enacted in Schedule 2 of the Competition and Consumer Act 2010 (C'th) a law of Victoria; provides that is to be referred to as the Australian Consumer Law (Victoria); and gives VCAT jurisdiction to hear claims under the Australian Consumer Law (Victoria).
[2] The parties are sent a Guide to Compulsory Conferences with the Notice of Compulsory Conference, which draws their attention to section 85 of the VCAT Act and other provisions.
[3] Order of Member Kefford, 3 April 2018.
[4] In fact registry processed the new Application form somewhat automatically, and gave it a new proceeding number. Once the Tribunal recognised the document as amounting to an application for reinstatement, that purported new proceeding was struck out.
[5] Paragraph 8.2 of the written submission says Ms Kaur "was purportedly required to be placed at the level of a third year nursing student in an acute type setting that allows for consolidation of all competencies".
[7] [2006] VSCA 146, at paragraphs 26 & 27.
[8] In 2023 we can see the flaw in the Tribunal's procedural reasoning of 2006. Terms of settlement have not been retained on the Tribunal's files for years, and probably since the publication of the Court of Appeal's decision.
[9] Section 101, which was subsequently repealed.
[10] [2006] VSCA 146, at paragraph 10.
[11] [2006] VSCA 146, at paragraph 12.
[12] [2006] VSCA 146, at paragraph 22.
[13] [2006] VSCA 146, at paragraph 37.
[14] [1956] HCA 27; (1956) 95 CLR 235; Casebase citation BC56000330.
[15] Page 3 of the Casebase report BC56000330.
[16] Page 3 of the Casebase report BC56000330.
[18] The Fair Trading Act 1999 (Vic) has been repealed but the provision now sits within section 182(1) of the Australian Consumer Law and Fair Trading Act 2012.
[19] Paragraph 10 of the written submission
Kaur
Royal Melbourne Institute of Technology
(1956) 95 CLR 235