[2025] NSWCATAD 330
General information, not legal advice.
NCAT Administrative and Equal Opportunity
2025-12-18
Original judgment source is linked above.
P Willoughby instructed by Minter Ellison (Respondent)
What was the original complaint to the New South Wales Anti-Discrimination Board?
What are the Applicant's relevant disabilities?
What were the matters complained about in the original complaint?
The complainant alleges that the Respondent failed to render him appropriate assistance and support via its disability unit when on 18 March 2020, he made a request for a suitable chair to provided, due to deteriorating back and neck pain.
The complainant further alleges that the Respondent failed to conduct an assessment of his home work space and insisted that he should provide doctor's report which he was unable to obtain at the time.
The complainant alleges that when he petitioned the Vice-Chancellor for assistance, he suffered various detriments via the conduct of Respondent's HR Director, who allegedly engaged in a in a fishing expedition to muck rake. The alleged detrimental conduct includes;
-Warning him to stop using PHD Candidate in his sign off and breaching his privacy:
-Levelling a misconduct charge against him in September 2020. that he had deliberately misrepresented himself as a PHD Graduate.
-Making a finding partially upholding the misconduct charge against him.
-Organising a review of the misconduct decision by a person that cannot be considered independent of the process
-Alleging that he deliberately misled the workers' compensation insurer with respect to hours worked
(1) that between 18 March 2020 and 11 August 2021 the Respondent either indirectly or directly discriminated against the Applicant on the basis of his disability by failing to accommodate his disability when it failed to purchase him an ergonomic chair.
In an application to amend the complaint, which the Applicant filed in 2025, he articulated the chair issue as being that the Respondent directly discriminated again him by failing to accommodate his disabilities when it failed to provide him with a chair in May or June 2020. He also made this allegation in paragraph 182 of his Points of Claim, although the allegation does not identify the factual or legal basis for it but merely recites the language of s 49B of the AD Act and contends that the University did what that section prohibits;
(2) the Respondent then indirectly discriminated against the Applicant by requiring him to comply with the Respondent's Employees with Disabilities Policy which the Applicant was unable to comply with because of his disability.
In the application to amend filed in 2025, the Applicant articulates the disability policy issue as constituting indirect discrimination against him by requiring him to comply with a requirement or condition which he was unable to comply with because of his disability. That is, the Respondent required the Applicant to comply with a policy of the University which required that he provide certain medical or other evidence, in circumstances where they were in the midst of a pandemic and he could not comply; and
(3) the Respondent then victimised the Applicant by subjecting him to various detriments because he allegedly made a complaint to the Vice-Chancellor on 20 June 2020 that he had been the victim of discrimination.
The difficulty in identifying properly articulated factual and legal claims
The proper approach to making findings of fact in this case
[16] Although this is an industrial case, as those experienced in commercial litigation are aware, in determining contested factual issues, what matters most is usually "the proper construction of such contemporaneous notes and documents as may exist, and the probabilities that can be derived from those notes and any other objective facts": Mealey v Power [2015] NSWSC 1678 (at [4] per Pembroke J). As Leggatt J (as his Lordship then was) said in Gestmin SGPS SA v Credit Suisse (UK) Ltd [2013] EWHC 3560 (Comm) (at [22]):
"... the best approach for a judge to adopt in the trial of a commercial case is, in my view, to place little if any reliance at all on witnesses' recollections of what was said in meetings and conversations, and to base factual findings on inferences drawn from the documentary evidence and known or probable facts."
[17] Whether, as Full Court recently observed (in Liberty Mutual Insurance Company Australian Branch trading as Liberty Specialty Markets v Icon Co (NSW) Pty Ltd [2021] FCAFC 126 (at [239] per Allsop CJ, Besanko and Middleton JJ), this approach is best seen as a helpful working hypothesis rather than a form of rule or general practice of placing little reliance on recollections is not something that matters for present purposes. What presently matters is that, at least in part, such an approach has an unstated assumption: that is, that the contemporaneous notes and documents that do exist emerged as the extemporaneous and unvarnished product of the conduct of internal dealings or communications between the contesting parties. The confidence that can be placed in the narrative that emerges from the contemporaneous record is increased when the relevant documents can be seen as the unfiltered and sufficiently complete record of what people were thinking and doing in "real time".
This is an unusual case where there is a very comprehensive contemporaneous documentary record, including text and other messages and lengthy audio records. We know what people were saying (and can infer what people were thinking) by reference to real time records. I do not propose to accept representations, made at a high level of generality, about what was in a person's mind or what they said when the relevant state of mind or action is contradicted by facts otherwise established by the contemporaneous material, or particular circumstances in that reliable material point to its rejection. (Citation omitted.)
Direct and Indirect Discrimination on the ground of disability
49B What constitutes discrimination on the ground of disability
(1) A person (the perpetrator) discriminates against another person (the aggrieved person) on the ground of disability if the perpetrator
(a) on the ground of the aggrieved person's disability or the disability of a relative or associate of the aggrieved person, treats the aggrieved person less favourably than in the same circumstances, or in circumstances which are not materially different, the perpetrator treats or would treat a person who does not have that disability or who does not have such a relative or associate who has that disability; or
(b) requires the aggrieved person to comply with a requirement or condition with which a substantially higher proportion of persons who do not have that disability, or who do not have a relative or associate who has that disability, comply or are able to comply, being a requirement which is not reasonable having regard to the circumstances of the case and with which the aggrieved person does not or is not able to comply.
(2) For the purposes of subsection (1)(a), something is done on the ground of a person's disability if it is done on the ground of the person's disability, a characteristic that appertains generally to persons who have that disability or a characteristic that is generally imputed to persons who have that disability.
(3) For the purposes of, but without limiting, this section, the fact that a person who has a disability of or relating to vision, hearing or mobility has, or may be accompanied by, a dog, which assists the person in respect of that disability, is taken to be a characteristic that appertains generally to persons who have that disability, but nothing in this Act affects the liability of any such person for any injury, loss or damage caused by the dog.
(3A) For the purposes of, but without limiting, this section, the fact that a person who has a disability
(a) is accompanied by, or possesses, a palliative or therapeutic device, or other mechanical equipment, that provides assistance to the person to alleviate the effect of the disability; or
(b) is accompanied by an interpreter, a reader, an assistant, or a carer, who provides interpretive, reading or other services to the person because of the disability, or because of any matter related to fact, is taken to be a characteristic that appertains generally to persons who have that disability.
(4) A reference in this section to persons who have a disability ("the particular disability")
(a) total or partial loss of a person's bodily or mental functions or of a part of a person's body: or
(b) the presence in a person's body of organisms causing or capable of causing disease or illness; or
(c) the malfunction, malformation or disfigurement of a part of a person's body; or
(d) a disorder or malfunction that results in a person learning differently from a person without the disorder or malfunction; or
(e) a disorder, illness or disease that affects a person's though processes, perception of reality. emotions or judgement or that results in disturbed behaviour.
"A distinction is often drawn between two forms of discrimination, namely "direct" or "disparate treatment" discrimination and "indirect" or "adverse impact" discrimination. Broadly speaking, direct discrimination occurs where one person is treated in a different manner (in a less favourable sense) from the manner in which another is or would be treated in comparable circumstances on the ground of some unacceptable consideration (such as sex or race). On the other hand, indirect discrimination occurs where one person appears to be treated just as another is or would be treated but the impact of such "equal" treatment is that the former is in fact treated less favourably than the latter. The concept of indirect discrimination was first developed in the United States in relation to practices which had a disproportionate impact upon black workers' as opposed to white workers'
Both direct and indirect discrimination therefore entail one person being treated less favourably than another person. The major difference is that in the case of direct discrimination the treatment is on its face less favourable, whereas in the case of indirect discrimination the treatment is on its face neutral but the impact of the treatment on one person when compared with another is less favourable."
50 Victimisation
(1) It is unlawful for a person ("the discriminator") to subject another person ("the person victimised") to any detriment in any circumstances on the ground that the person victimised has-
(a) brought proceedings against the discriminator or any other person under this Act;
(b) given evidence or information in connection with proceedings brought by any person against the discriminator or any other person under this Act;
(c) alleged that the discriminator or any other person has committed an act which, whether or not the allegation so states, would amount to a contravention of this Act; or
(d) otherwise done anything under or by reference to this Act in relation to the discriminator or any other person or by reason that the discriminator knows that the person victimized intends to do any of those things, or suspects that the person victimized has done, or intends to do, any of them.
(2) Subsection (1) does not apply to the subjecting of a person to a detriment by reason of an allegation made by the person if the allegation was false and not made in good faith.
The May 2020 request for assistance with a chair for the Applicant's home office
What does the objective contemporaneous evidence show occurred?
Access to Assistance
(11) In the first instance, employees who feel they may require assistance should contact the Disability Contact Officer in HR Services.
(12) Employees are required to provide the Disability Contact Officer with documentary evidence concerning their disability and the functional limitations it involves. Evidence may be provided by medical practitioners, psychologists and/or other relevant professionals as agreed to by the Disability Contact Officer. (emphasis added)
(13) If necessary, the Disability Contact Officer will arrange for professional advice to assist in assessing the employee's needs. This advice will specify: a. the nature of the disability/disabilities; b. the functional limitations placed on the employee by this disability; c. whether the disability is likely to improve or worsen in time and may require review; and d. the workplace adjustments necessary to assist the employee in dealing with their disability. In establishing these adjustments, the Disability Contact Officer may consult with the employee's supervisor to ensure that the adjustment suggested is both safe and suitable.
(14) In assessing the assistance required, the inherent requirements of the position are considered. The inherent requirements of the job are those activities, conditions and practices that are essential to the job and consideration · must be given to whether the person could perform these requirements if reasonable adjustments were made to the work environment [for example, a person with vision impairment may be able to perform a clerical job with the assistance of voice-activated computer software].
(15) Supervisors may seek advice from HR Services to clarify the inherent requirements of a position. This is particularly important in the recruitment process to ensure that position descriptions and key selection criteria do not discriminate unlawfully against people with disabilities.
(16) The Disability Contact Officer will ensure that supervisors receive any relevant information concerning adjustments required to an employee's work environment or duties.
(19) Employees with disabilities who feel that their needs are not being met should discuss their concerns with their Supervisor, the Disability Contact Officer or the Head, Equity and Diversity without delay.
(20) If the employee believes a satisfactory solution has not been reached as a result of these discussions, they may elect to formalise their concerns in writing
Events between the 18 May 2020 request for a chair and September 2020
'Howdy Terry How are you enjoying this work from home fun? I haven't stopped!! I have a query. As you know I have ME/CFS with Fibromyalgia. I also have a back injury from a car accident in 2015. Back then the insurer bought an office chair for me. It's a great chair for the right person - which is not me. It probably helps people with back injuries.
Can SCU assist me with a home office chair? Because I'm suffering pain presently. Before COVID hit the students I had began be online - So rarely in the office. I'm trying to find something that suits (that is soft, back support and high back, with a foot rest. I had one years ago but I gave it to my student as an incentive present when She graduated (long story - it's just one of those things I do to motivate them).
The one I have wasn't as good and it has lost its softness and has broken at the base. Unfortunate I'm not in the most financial position. I know SCU can assist staff with a disability - I've just never reached out and asked before. (sic)
I would appreciate a call so that we might discuss my actual circumstances and role in more detail. I think you have progressed to conclusions in haste, and regrettably they do not reflect the situation. I would summarise briefly:
1. I have no office on campus per se and no office will be provided for this role, being an ITAS tutor. We traditionally operate out of ITASS or at a time and place of the students choosing;
2. You have erred in your assessment. I did not identify that my home office was an unsafe environment. I identified that it required a reasonable accommodation for a disability in order make the environment more suited to that disability. I can assure you that the environment here will be more suited than on campus;
3. I am immunocompromised so attending campus will be a rarity in the current environment and I will not be taking up any proposal for a Campus based office environment when it can easily be accommodated at home - especially when my students are now all online, and especially when I am required to isolate. These are extraordinary times hence we have to adapt accordingly. A chair is a chair - it does the same job here as it would on campus in an office.
An assessment would not be imprudent. Any appointment with any individual would have to be carefully undertaken. I am limiting who I have contact with and I have ventured outside on very limited occasion. An appointment would have to be undertaken with an element of caution presently (noting that I acknowledge the risk locally is lower). I have the triple whammy of risk factors, being over 50, obese (thanks to my condition) and immunocompromised. Despite Dr Trump's best advice I am not taking hydroxychloroquine - I prefer to die of natural causes other than stable genius stupidity ;) Whilst the circumstances are a little unusual, with a little investigation and flexibility, I am confident we can fund a solution. Obviously as a long-term employee and one who has not immediate intention of going anywhere, this is an investment that will have long term effect. (sic)
'Thank you for your email and sorry for the delay getting back to you. As per the Employees with Disabilities policy, if you require access to assistance or a reasonable accommodation due to a disability you are required to provide documentary evidence concerning your disability and the functional limitations it involves.
This information can be provided by your GP or other relevant medical practitioner. We can then seek professional advice to assist in assessing what type of workplace adjustments are necessary to assist you while at work. If you have any further questions, please don't hesitate to contact me.
My GP is located in Melbourne. My specialist is located in Brisbane BUT had a heart attached and then prostate cancer. I can see what he can do at this present time. I will state, however, I have been chasing him for a number of other issues since October, and not had a great deal of luck. You may be out of luck here.
This is a specific need BUT with my condition, I can't just use anyone. I note that I have a history with the disability unit from my time in my PhD. This is not new to SCU. (sic)
I previously had a shoddy racq OT assessment. I refer you to 14.8. For the record, I had/have poor range of movement and reports showing that. She downplayed my existing condition. She didn't assess my home office at all. No trial of chairs was ever arranged. They arranged a chair from LOW and it is not fit for my needs. Does this help?'
As previously stated, to request accommodations through the University Disability Policy, you must provide 'documentary evidence concerning your disability and the functional limitations it involves. Evidence may be provided by medical practitioners, psychologists and/or other relevant professionals as agreed to by the disability contact officer.
The reason we require this information is to ensure we are providing the most appropriate accommodations to support your condition.
The OT report you provided is not sufficient. Firstly, the report is over 4 years old. Secondly, it suggests you must see an Occupational Physician to clarify any diagnosis and provide referrals for further investigations. Finally, they state the impracticalities of recommending a chair due to the nature of your role and unpredictability about the locations of your tutoring sessions.
I understand you are having difficulties obtaining the required medical information, however we do need this prior to purchasing any workplace equipment
I have copied the Vice-Chancellor into these communications. I note that I have now been attempting to obtain assistance for two months. I reiterate - I require an assessment of my premises (as was advised from the outset). l do not have any office at the University - even if I did, it is not suited in these current circumstances. The majority of my students are online (with all of them now online for Semester 2). I reiterate the following points:
1. We are in the middle of a COVID19 crisis. Circumstances are radically different to the norm;
2. My Infectious Diseases and Internal Medicine Specialist is recovering from a serious heart attack, followed by prostate cancer surgery. He is immunocompromised. I am immunocompromised. He is based in Brisbane. The border is closed. He is currently not attending to patients. He is unavailable to me.
3. My Musculoskeletal and Rehabilitative Physician retired.
4. My GP is based in Melbourne - I cannot attend him. I cannot fly (I am immunocompromised)
5. I cannot be accommodated on campus. Again - immunocompromised and in high risk group (due to being over 50 and overweight as well);
6. It is the University's obligation to make reasonable accommodations. Reasonable takes account of the circumstances in which the request is made. Attendance of campus is not a reasonable accommodation in the current environment. These are exceptional circumstances. There needs to be an alternative approach here. I am working from home - hence the assessment needs to occur at home;
7. You state the OT report is out of date. The OT report is evidence of the need. The solution is arrived at by working with me to assess the home office and to make accommodations to the need. There is nothing that an Occupational Physician can add to this discussion. It is a matter of finding what works, together. That is a reasonable accommodation.
Respectfully, doing nothing, as you have so far, is not an option. I have been with SCU for 14 years. I am still finalising my PhD with SCU. I previously had a chair, paid for by the Disability Unit (now long since stolen when the PhD study area was closed down), based on medical evidence supplied long ago. SCU is well aware of my needs. The issue is finding a solution.
I had meant to copy you in on this email below. I am having exceptional difficulty obtaining some assistance with get a chair at home that accommodates both my long-term illness (ME/CFS) and back injury from a 2015 car accident.
No disrespect to Jess, but she is not accounting for the reality of a covid 19 environment, nor the limited access to doctors, nor the fact I have no office, nor the fact I can't regularly attend the office without risk (even if l had one), etc, etc. she is adhering to a policy that wasn't designed for this reality.
I've been very respectful in circumstances of excessive delay on what is a simple request. It merely requires some slight adjustments to thinking.
I would be grateful if you could intervene and ask Jess to asses my home office and accommodate the need for adjustment.
I appreciate your frustration, however, please understand the requirement for medical evidence is there for a reason. We can't just go out and purchase you a chair without the documentary evidence regarding your disability and the functional limitations from a medical practitioner. As I have previously stated in my emails this is to ensure we do not purchase the wrong equipment and potentially aggravate your condition.
This requirement is University policy and is the same requirement for all staff who are requesting accommodations under our disability policy. I appreciate the difficulties you are having seeing your specialists though you should be able to get this information from a GP and many practices are currently offering telehealth services.
Alternatively, if you are unable to provide the information we require for accommodations under the University's disability policy, I can pass your request to Anthony Olive and see if your Work Unit has any chairs available for you.'
Thanks for letting me know. I will submit a notification with our insurer on your behalf and they will be in touch with a claim number. While you are seeing a medical practitioner to discuss your workers' compensation claim, could you please ask them to supply some written medical advice regarding your requirements for a chair in case you wish to seek accommodations under the disability policy in the future.'
He needs a chair that supplies adequate support for his lumbar spine and cervical spine and neck, that allows him to elevate his legs (for orthostatic intolerance) and allows for the fact his ME/CFS with Fibromyalgia can be exacerbated by sitting for long periods. The chair needs to recline, elevate feet, be soft, supportive and have wheels. He needs other office adjustments as recommended by the OT.
He needs physiotherapy and chiropractic to settle symptoms and maintain or ameliorate deterioration. He needs occupational therapist assessment of home and office to assess needs as a result of the exacerbation, needs ergonomic seating suited to injury/ illness. May need an ergonomic desk arrangement.
Findings in relation to indirect discrimination
In our view, it is sufficient to satisfy [the requirement that the person "is not able to comply"] that a disabled person will suffer serious disadvantage in complying with a requirement or condition of the relevant kind, irrespective of whether that person can "cope" with the requirement or condition. A disabled person's inability to achieve his or her full potential, in educational terms, can amount to serious disadvantage.
Findings in relation to victimisation - the misrepresentation as a PhD candidate and graduate
I am satisfied that the material supports the finding in response to allegation d) that you misrepresented your affiliation with SCU on the Academia.edu website profile during your employment with SCU and this misrepresentation is a serious breach of the SCU Code of Conduct.
Further, upon review of the relevant material, including your submissions, I am not satisfied with your explanation for the misrepresentations set out in allegations a), b) and c). Were I conducting the initial investigation today on the papers, I would have found each of those allegations were substantiated and consistent with a pattern of behaviour in which you misrepresented your qualifications.
To clarify, I am not satisfied you misunderstood your status as a Ph.D. candidate. In my view, in your initial response you submit on one hand that you were at all times a Ph.D. candidate but at the same time submit that you knew your candidature had lapsed. I do not consider that those submissions sit comfortably together.
I concluded that you knew were not a Ph.D. candidate but chose to maintain this representation. However, as I understand you have made efforts to cease any ongoing misrepresentations and there has now been a significant effluxion of time since the initial complaint. For those reasons, I will not make a formal finding in this regard and do not recommend any further action is taken beyond the original warning and direction of remedial action. As such, only the former direction and warning shall stand.
Findings in relation to victimisation - the investigation into monetary fraud in receiving workers' compensation payments
Disposition in relation to the Applicant's complaints of discrimination and victimisation
I hereby certify that this is a true and accurate record of the reasons for decision of the Civil and Administrative Tribunal of New South Wales.
Hallmann
Southern Cross University
(2002) 123 FCR 561
(2004) 8 VR 120
(2006) 151 FCR 562
(1991) 173 CLR 349
(1997) 80 FCR 78
(1989) 23 FCR 251