The characteristics of the average competent employee
65 The Court must make an assessment of how much the hypothetical average competent worker was enabled to earn per hour at the piecework rate when performing the duties contemplated under each employment agreement. As the allegation of contravention of cl 15 of the Award is entering into employment agreements which fixed inadequate piecework rates, the assessment must be made as at the time of entry into each employment agreement. It is necessary to make the assessment in retrospect. However, the assessment must then look forward from the time of entry into each agreement and take into account the work that the hypothetical employee would do and the conditions that would be encountered during the period of the employment agreement.
66 As I have indicated, the assessment of how much the hypothetical average competent worker was enabled to earn per hour at the piecework rate depends upon the pick rate attributed to the employee, which is influenced by factors both personal and external to the employee. In this case, the external factors to be considered concern the density and quality of the mushroom crop that would be available to be picked and the working conditions and equipment that would be provided to the employees at the Marland Farm. Ms Sharon Stevula, a supervisor at the Marland Farm, was called by the Marland parties and gave evidence as to these matters.
67 The Marland Farm is a large, modern and well-organised facility. There are 24 growing rooms within a single building. The carbon dioxide levels, humidity and temperature within the growing rooms can be controlled.
68 Mushrooms are grown in soil contained in large metal trays. The trays are placed in long rows of metal racks that are divided into sections. Each rack has up to six tiers. Employees pick from the bottom two tiers while sitting on stools and reach the higher tiers by standing on adjustable metal platforms. Employees known as "Box Boys" would arrive earlier than the pickers and set up trolleys and picking carts.
69 Ms Stevula deposed that mushrooms take about two weeks to grow, but once they start to come through the soil, they increase in size very quickly. The ideal size is 50-55 mm across the cup of the mushroom. There is a window of 18 hours to pick mushrooms at their optimum size and condition. Smaller mushrooms can be picked, but it is easiest to pick mushrooms that are the optimum size.
70 Ms Stevula deposed that mushrooms grow in "flushes". The growth is usually most dense in the first flush. The second flush comes through a few days after the first flush has been picked, and the third a few days after the second. The soil is discarded after the third flush.
71 Ms Stevula gave evidence regarding the proper mushroom picking technique. The technique requires holding, in one hand, two or three mushrooms at a time, and removing them from the growing tray with a gentle twisting motion. The mushroom stalk must be cut with a knife after it has been picked.
72 The system of work was generally for an employee to work within a section of a row and pick mushrooms from each tier of that section in turn. For example, an employee might start by picking mushrooms from the top tier while standing on the metal platform. After the employee finished the top tier, a Box Boy would lower the platform to allow the employee to pick from the next tier down, and so on.
73 The employees would place the picked mushrooms into a cardboard box sitting on a trolley, with the cup of the mushroom facing upwards. When a box was filled, the box would be taken away by the Box Boys to be weighed by weigh line staff.
74 The FWO called five employees who worked at the Marland Farm during the Assessment Period to give evidence. Two of these witnesses complained that the metal platforms on which the mushroom pickers stood were too narrow and unstable and that the spaces between the racks did not allow much room for the employees to move. However, I am not satisfied that these factors had any detrimental effect upon picking rates.
75 Mushrooms that were "unhealthy" would be placed in a separate box. These were either infected or too large and dried out. Ms Ting-Jung Huang deposes that the pickers were not paid for picking infected mushrooms. This is consistent with Ms Stevula's evidence that infected mushrooms were "thrown out, and not put in boxes and weighed". Employees were paid less for picking the dried out mushrooms because they were lighter. There is some controversy in the evidence as to the frequency with which unhealthy mushrooms appeared, particularly those that were infected. Ms Stevula recalls "only a few incidences of infected mushrooms" during the Assessment Period. The evidence of Ms Weng-Sheng Wu indicates that there were often infected mushrooms. It is not possible to reach any definite conclusion as to the frequency with which infected mushrooms appeared. I am satisfied that they made some difference, but a fairly small difference overall, to average pick rates during the Assessment Period.
76 The mushroom pickers were also engaged in the task of "separation" from time to time. This required the pickers to pick some smaller mushrooms in order to give others space to grow. These were also placed into cardboard boxes and weighed, but the pick rates for these mushrooms were lower as they were smaller. Sometimes, pickers would also be required to spend time "cleaning" the soil to remove remanent stalks. I am satisfied that these tasks made some moderate contribution to reducing average pick rates.
77 There is evidence that the employees would sometimes be required to undertake tasks, such as cleaning the floors, for which they would not be paid. The employment agreements entered after 10 February 2014 envisaged that employees may perform tasks other than mushroom picking and provided for payment of hourly rates for such tasks. Such employees ought to have been paid an hourly rate for such duties. Any unpaid time spent on those tasks ought to be included in the calculation of average pick rates, since the employees would otherwise have been able to pick mushrooms and earn the piecework rate. It is difficult, on the evidence available, to give any real estimate as to how much time these additional tasks would take in an average shift. I am satisfied, however, that these tasks made only a small difference overall to average pick rates.
78 There was also complaint about delays while waiting to wash down trolleys and other equipment at the end of a shift. I accept there could be delays of more than a few minutes at times, but I am not satisfied that the delays were generally long enough to make any real difference to average pick rates.
79 Of course, the accumulation of several factors that made a small contribution to pick rates must have made a somewhat larger difference in combination. It is only possible to say, as a matter of impression, that these factors in combination affected average pick rates to a moderate degree.
80 There is evidence from Ms Jia-Sing Chen that the quantity of the crop was not stable and could vary in quantity. Ms Stevula's evidence indicates that the number of pickers assigned work for a particular day was adjusted according to the growth rate, volume and size of mushrooms. On the afternoon before, Ms Stevula would make a judgement as to the numbers of employees required for the following day. This obviously involved an element of prediction of growth rates and density by Ms Stevula. I accept Ms Chen's evidence that sometimes "mushrooms did not grow properly" and that this affected pick rates.
81 There is no evidence that there were changes to the growing conditions at Marland Farms or to the equipment provided in the Assessment Period that could have affected the picking rate of the average competent employee. Therefore, the external factors affecting the picking rates of such an employee (other than growth rates and density) can be taken as being consistent throughout the Assessment Period.
82 The hypothetical average competent employee can be regarded as being of average diligence and having average aptitude. However, the level of experience that should be attributed to the average competent employee is controversial.
83 Ms Stevula deposed that the skills required to become a competent picker involve three particular elements. First, a competent picker must be able to recognise the size of an ideal mushroom by sight. Second, the competent picker must be able to remove the mushrooms without touching them too much or holding them too firmly, so that they do not become bruised. Third, the competent mushroom picker must be able to pick, cut and place the mushroom into the box without transferring soil onto the mushrooms already in the box. In my opinion, there must also be a fourth skill - the ability to work at an adequate pace in the context of a commercial operation where there is a limited window of time to pick the crop.
84 Ms Stevula deposed, and the Marland parties submit, that "new starters", who have no experience, need approximately four to twelve weeks of training. Under cross-examination, she stated that supervisors would constantly be with pickers and would monitor multiple pickers at any one time. When asked what training was required after two weeks, she stated that "some people get confused on still what size to pick, what boxes to put them in".
85 Ms Stevula also deposed that it usually takes about three months to become "a reasonable picker", by which she meant "able to pick 30kg of 50 to 55 mm button mushrooms per hour in a first flush". I do not understand her to have been expressing the opinion that it usually takes about three months to become a competent picker in the sense I have described, namely suitable, sufficient for the purpose or adequate. I understand her evidence to be that it takes four to twelve weeks of training to become a competent picker. She can be understood as expressing the opinion that, at present, the average competent employee is one who has at least three months' experience.
86 Three of the witnesses called by the FWO who had worked at the Marland Farm gave evidence as to the training they received. Ms Chen had worked as a mushroom picker in another farm for approximately six months before moving to the Marland Farm. After a week working as a mushroom picker at the Marland Farm, she was promoted to the position of trainer and began training new employees how to pick mushrooms. She deposed that most employees were able to learn how to pick mushrooms by lunchtime on their first day and that a newly arrived worker would receive approximately half-a-day of training. Within one to two weeks an employee would know the right size of mushroom to pick, how to cut the stem properly and how to put mushrooms in the box properly. In her opinion, it would take about two weeks on average for a picker to become a "good" mushroom picker. By "good", I understand her to mean competent.
87 Ms Chen's evidence was consistent with the evidence given by two other witnesses called by the FWO. Ms Jian Jing-Sin worked at the Marland Farm for a month. Under cross-examination, she stated that she received approximately two hours of training and that she "got the hang of it…very quickly". In re-examination, she stated that she was able to do her job well "almost immediately", and that her supervisor admired her work and explicitly praised her for it.
88 Ms Huang gave evidence that the new employees would receive instructions about the different steps involved in the work on day one and begin "actual work" the next day. She added that it took her a week to do "really well" at the job.
89 I consider the evidence of Ms Chen, Ms Jing-Sin and Ms Huang upon these issues to have been given honestly and reliably. I accept that Ms Jing-Sin and Ms Huang were able to perform the work competently within a week of commencing. That does not necessarily mean the same is true of all or most other employees, but their evidence does tend to support the evidence of Ms Chen.
90 I prefer the evidence of Ms Chen that it would take about two weeks for mushroom pickers to become competent to the evidence of Ms Stevula that they would need four to twelve weeks of training. I prefer Ms Chen's evidence for the following reasons.
91 The skills described by Ms Stevula to become a competent mushroom picker are skills that, in my opinion, most manual workers could quickly acquire. The tasks of identifying mushrooms of the optimum size, picking them without bruising them, and ensuring that the soil is removed are objectively straight-forward. The relative simplicity of the tasks is reflected in the classification of mushroom pickers at Level 1, the lowest level, under the Award. An employee at this level receives training, performs routine duties and exercises minimal judgement. It is likely to take some further time to acquire a reasonable level of speed, but the repetitive nature of the task suggests that this would generally occur within two weeks, not the four to twelve weeks suggested by Ms Stevula.
92 Ms Chen's opinion is supported by statements made by Ms Monique Southgate, a supervisor at the Marland Farm, in a record of interview with Inspector Kim De Iacovo. Ms Southgate said:
No, some - most people can pick it up pretty quick, but it's just the same as any job. You have pickers, or people, that come and they're never going to get it, but, you know, it's fairly easy. We try and help them as much as we can, you know. It just - like I say, it depends on every person, you know, but I would say generally after a week or two you should pretty much know what you're doing.
93 Under cross-examination, Ms Stevula denied that mushroom picking is essentially a simple task, and in fact, stated that in some cases it may be quite complex. That is not supported by her evidence as to the limited skills that are required. I formed the impression that Ms Stevula was inclined to overstate the complexity of the task involved and to overstate the level of training and experience required. I am not satisfied as to the reliability of her evidence as to these matters.
94 Ms Stevula seemed to conflate training with ongoing supervision. While it can be expected that there would initially be some crossover between training and supervision, it seems improbable that training would continue for up to twelve weeks.
95 It must be remembered that the issue presently being considered is the level of experience required for a mushroom picker to become "competent". A competent employee is one who is suitable, sufficient or adequate for the purpose of picking mushrooms at a commercial farm, in this case, the Marland Farm. In my opinion, the Marland parties' submissions tended to confuse the level of skill required to be a competent mushroom picker with the level of skill needed to be proficient.
96 While I accept that some employees may never become competent mushroom pickers, the simplicity of the tasks suggests that there will be few people who do not become competent after two weeks. On the other hand, there may be many employees who become competent within a week or so. Those employees would more than compensate for those who never become competent.
97 I have indicated that cl 15 of the Award envisages a pool of competent employees from which the average competent employee will be selected. In my opinion, employees with about two weeks' experience can be considered competent. It follows that those with less than two weeks' experience can be regarded as less than competent and should be excluded from this pool.
98 It is then necessary to identify, from that pool of competent employees, the characteristics of the average competent employee. Such an employee will be one who can be regarded as the ordinary, normal or typical competent employee. In particular, it is relevant to determine the level of experience to be attributed to the average competent employee.
99 Assessment of the required level of experience must take into account that the workforce will consist of a mixture of transient employees and longer term employees. During the period from November 2013 to August 2014, the workforce was quite transient and inexperienced. Ms Stevula has deposed that there were problems with getting "enough pickers with enough experience" during that period. She commented that there were then a lot of Taiwanese backpackers and that many of them did not work for very long at the Marland Farm. During re-examination, she said that most of them were on working holiday visas and were backpacking. Those comments do not seem confined to employees provided by HRS Country, but apply more generally to the whole of the workforce at the Marland Farm in that period.
100 Ms Stevula joined the Marland farm from another farm. She said that a few experienced workers also came to the Marland Farm from the same farm. Ms Stevula has 20 years' experience working on mushroom farms and is able to pick between 30 and 70 kg of mushrooms per hour, depending upon the type of mushroom, size and flush, and how focused she is. However, she was employed as a supervisor, rather than a picker, at the Marland Farm. She says the fastest picker currently at the Marland Farm can pick over 80 kg per hour depending on the type of mushroom, size and flush. That employee seems to be particularly proficient.
101 It seems that some of the employees who started working at the Marland Farm during the Assessment Period have stayed on. The fact that Marland Farms had been operating for some 3½ years by the time of the trial is consistent with the workforce becoming more stable and experienced. The Marland parties' submission that the workforce is now more stable and less transient than during the Assessment Period is consistent with the evidence.
102 The workforce available to work at the Marland Farm between November 2013 and August 2014 (even excluding employees with less than two weeks' experience) was, as a whole, less stable and less experienced than the present workforce.
103 However, the assessment of the earnings of the average competent employee at the piecework rate must be made at the time when each employment agreement was entered into between 7 February and 31 August 2014. This requires an assessment of the general level of competence of the workforce at that time, which is partly reflected in the general level of experience of the workforce. That assessment requires an evaluative judgement involving a degree of impression. It is not a precise exercise. I consider that at the times when the employment agreements were entered, the average competent employee should be taken to be an employee with about three months' experience of picking mushrooms.