austlii:nsw/NSWPICMP/2025/221
General information, not legal advice.
NSWPICMP
2025-03-31
Original judgment source is linked above.
Ahmad v Insurance Australia Limited t/as NRMA Insurance [2025] NSWPICMP 221
MOTOR ACCIDENTS - Motor Accident Injuries Act 2017; review of Medical Assessment Certificate (MAC); extensive treatment and care dispute following motor vehicle accident on 5 September 2019; claimant suffered both physical and psychiatric injuries and as a consequence of her psychiatric disabilities; claimant was prescribed certain medication which caused dizziness and subsequently two falls possibly impacting her physical disabilities by way of injuries to her chest wall and right shoulder; Medical Assessor assessed whole person impairment at 0% and this was not challenged by the claimant; - Review Panel not satisfied that the treatment and care is required given that there is no need for the claimant to have ongoing specialist review where no surgical treatment is planned and the treatment would not provide any significant benefit to the claimant; Review Panel was satisfied that the treatment and care did relate to the injury caused by the accident but was not satisfied that it was reasonable and necessary; MAC revoked.
(a) proposed 12 consultations with Dr Guirgis, orthopaedic surgeon, in relation to the lumbar spine injury;
(b) proposed five consultations with Dr Halder, endocrine surgeon, in relation to the hernia;
(c) proposed eight sessions of physiotherapy with Y Zhung in relation to the right hip injury;
(d) radiological investigations for the shoulder, as referred by Dr Guirgis, orthopaedic surgeon;
(e) proposed two facet/z joint injections to the right shoulder;
(f) proposed one facet/z joint injection to the right hip, and
(g) any domestic assistance as recommended by Dr EI Skafi.
(a) proposed 12 consultations with Dr Guirgis, orthopedic surgeon, in relation to the lumbar spine injury;
(b) proposed five consultations with Dr Halder, endocrine surgeon, in relation to the hernia;
(c) proposed eight sessions of physiotherapy with Y Zhung in relation to the right hip injury;
(d) radiological investigations for the shoulder, as referred by Dr Guirgis, orthopaedic surgeon;
(e) proposed two facet/z joint injections to the right shoulder;
(f) proposed one facet/z joint injection to the right hip, and
(g) any domestic assistance as recommended by Dr EI Skafi.
(a) permanent impairment in right shoulder, right hip, and lumbar spine, and
(b) all treatment disputes referred except magnesium medication.
(a) the degree of permanent impairment under Schedule 2, s 2(a) of the Motor Accident Injuries Act 2017 (the Act);
(b) whether any treatment and care relate to an injury caused by the accident under Schedule 2, s 2(b) of the Act, and
(c) whether any treatment and care provided is reasonable and necessary in the circumstances under Schedule 2, s 2(b) of the Act.
Permanent impairment disputes to be assessed
(a) Hernia - consequential umbilical hernia and rectus muscle hernia resulting from falls associated with side effects of medication;
(b) Right hip - anterosuperior labral fraying tears, contusion of the articular surface and spraining of the supporting capsular and ligamentous structures, gluteus medius and minimus tendonitis and trochanteric bursitis;
(c) Lumbar spine - musculo-ligamentous sprain/strain with L4/5 intervertebral disc involvement with sphincteric disturbances, and
(d) Right shoulder - consequential injury resulting from medication prescribed for psychiatric injury, partial thickness tear of the supraspinatus.
Treatment and/or care disputes to be assessed
(a) whether proposed 12 consultations with Dr Guirgis, orthopaedic surgeon, in relation to the lumbar spine injury is causally related to motor vehicle accident;
(b) whether proposed 12 consultations with Dr Guirgis, in relation to the lumbar spine injury is reasonable and necessary in the circumstances;
(c) whether proposed five consultations with Dr Halder, endocrine surgeon, in relation to the hernia is causally related to the motor vehicle accident;
(d) whether proposed five consultations with Dr Halder, in relation to the hernia is reasonable and necessary in the circumstances;
(e) whether proposed eight sessions of physiotherapy with Y Zhung in relation to the right hip injury is causally related to the motor vehicle accident;
(f) whether proposed eight sessions of physiotherapy with Y Zhung in relation to the right hip injury is reasonable and necessary in the circumstances;
(g) whether radiological investigations for the shoulder, as referred by Dr Guirgis is causally related to the motor vehicle accident;
(h) whether radiological investigations for the shoulder, as referred by Dr Guirgis is reasonable and necessary in the circumstances;
(i) whether proposed two facet/z joint injections to the right shoulder is causally related to the motor vehicle accident;
(j) whether proposed two facet/z joint injections to the right shoulder is reasonable and necessary in the circumstances;
(k) whether proposed one facet/z joint injection to the right hip is causally related to the motor vehicle accident;
(l) whether proposed one facet/z joint injection to the right hip is reasonable and necessary in the circumstances;
(m) whether any domestic assistance as recommended by Dr Skafi is causally related to the injuries sustained in the motor vehicle accident, and
(n) whether any domestic assistance as recommended by Dr Skafi is reasonable and necessary to the injuries sustained in the motor vehicle accident.
(a) lumbar spine - soft tissue injury;
(b) right hip - soft tissue injury;
(c) abdomen - hernia repairs, and
(d) right shoulder - soft tissue injury.
(a) proposed 12 consultations with Dr Guirgis, orthopaedic surgeon, in relation to the lumbar spine injury;
(b) proposed five consultations with Dr Halder, endocrine surgeon, in relation to the hernia;
(c) proposed eight sessions of physiotherapy with Y Zhung in relation to the right hip injury radiological investigations for the shoulder, as referred by Dr Guirgis proposed two facet/z joint injections to the right shoulder proposed one facet/z joint injection to the right hip;
(d) any domestic assistance as recommended by Dr Skafi, and
(e) proposed magnesium, as recommended by Dr Guirgis,
did not relate to the injuries caused by the motor accident.
(a) proposed 12 consultations with Dr Guirgis, in relation to the lumbar spine injury;
(b) proposed five consultations with Dr Halder, in relation to the hernia;
(c) proposed eight sessions of physiotherapy with Y Zhung in relation to the right hip injury radiological investigations for the shoulder, as referred by
Dr Guirgis proposed two facet/z joint injections to the right shoulder proposed one facet/z joint injection to the right hip;
(d) any domestic assistance as recommended by Dr Skafi, and
(e) proposed magnesium, as recommended by Dr Guirgis,
is not reasonable and necessary in the circumstances.
(a) 26 June 2024;
(b) 23 February 2023;
(c) 16 March 2023;
(d) 1 March 2023;
(e) 30 January 2023;
(f) 2 February 2023;
(g) 11 February 2022, and
(h) 19 March 2020.
Physical injuries/whole person impairment
(a) whether the claimant's degree of permanent impairment as a result of the physical injuries caused by the accident on 5 September 2020 is greater than 10%;
(b) whether treatment and care relate to an injury caused by the accident, and
(c) whether such treatment and care are reasonable and necessary in the circumstances.
24 August 2020, 16 February 2021 and noting pre-injection pain score of 9/10 and a post-injection pain score of 5/10 as a result of treatment. 11. The claimant says that she reported to Dr Guirgis the continuing pain with "clicking and sense of weakness and stiffness in the right hip". 12. The claimant says that similarly, she reported to Dr Bentivoglio of pain present in her back, who said "the pain is present even at rest". The pain radiates down her right lower limb extending as far as her knee. The back and lower limb symptoms are equal in severity. 13. The claimant says that the Medical Assessor adopted the range of motion method when assessing the right hip injury in accordance with table 6.6 of the Guidelines and table 40 of the Guidelines as did Dr Guirgisnd Dr Berry. The claimant submits that the findings on examination of pain causing restriction when correlated with the available investigations of the right hip injury with non-verifiable complaints is best classified as a mild impairment attracting 2% WPI. 14. The claimant noted that the Medical Assessor referred to much of the relevant available evidence however, the claimant submits that he failed to refer to any of the available investigations relating to the right hip injury or to give proper weight to the available evidence and claimant's complaints of pain. The claimant says that the Medical Assessor stated that there were no imaging studies to review however, the claimant submits that reports of ultrasound and MRI studies performed in relation to the right hip injury were available to him at the time of examination as part of the available evidence. The Medical Assessor had determined the right hip injury was caused by the motor accident and assessed the injury as satisfying the criteria for diagnostic related estimate (DRE) category I will with an impairment rating of 0%. 15. Regarding the claimant's lumbar spine, the claimant says that the Medical Assessor referred to much of the relevant available evidence however, he again failed to refer to any of the available investigations relating to the lumbar spine injury or to give proper weight to the available evidence and claimant's complaints. 16. The claimant says that the investigation findings included mild disc herniation of the mid lumbar spine, slightly more prominent at L4/5 and that at the L4/5 level there is a mild facet joint arthropathy on the left and moderate facet joint arthropathy on the right. 17. The claimant submits that Dr Bentivoglio correlated the investigations and found that the claimant had sustained some degree of discal damage to her lumbar spine as a result of the motor vehicle accident. 18. The claimant submits that Dr Guirgis was of the opinion the accident aggravated degenerative changes and rendered them symptomatic. The claimant says that
Dr McKechnie, her treating neurologist recorded complaints " ..of lower back pain radiating into both legs, worse on the right side. She also complained of right hip pain. I have referred her for lumbar spine MRI to investigate her radicular leg pain and wilt review her progress again in the next few weeks to discuss treatment options." 19. Regarding the hernia injury suffered by the claimant, it is submitted that the Medical Assessor found that the consequential injury to the abdomen resulting in hernias was an injury which had been caused by the accident. 20. The claimant submits that the Medical Assessor recorded that the hernias were sustained as a result of two falls which occurred due to the side effects of medication prescribed for the claimant's psychological injury. Consequent on this, it was said that this medication brought about dizziness causing the claimant to fall and sustain the hernias and an injury to her right shoulder as stated above.
Whether treatment and review provided by Dr Halder with respect to the hernia injury is reasonable and necessary
Whether the hernia surgery performed by Dr Halder was reasonable and necessary
Whether physiotherapy treatment is reasonable and necessary - right Hip Injury physiotherapy
Radiological investigations of the right shoulder
12 March 2021 resulting in findings of tendonitis and a partial thickness tear. 3. The claimant submits the Medical Assessor has fallen into error in a material respect by misinterpreting the claimant's application in respect of this investigative treatment.
Whether ultrasound guided injections to the right shoulder and right hip are reasonable and necessary
(a) 21 February 2019- Ultrasound guided injection right greater trochanter;
(b) 24 August 2020 - Ultrasound guided injection right trochanteric bursa;
(c) 16 February 2021- Ultrasound guided right hip bursa injection, and
(d) 28 September 2022 - Ultrasound guided right trochanteric bursa injection.
(a) 29 March 2021 - ultrasound guided right shoulder bursa injection.
Requested outcome: whether domestic assistance is reasonable and necessary
"...moderately and symmetrically reduced range of motion (to 70% normal) in all planes, with no muscle spasm, no muscle guarding, no dysmetria, no non-verifiable radicular complaints present. Nerve tension signs were negative." (p6)
Dr Bentivoglio to submit that the claimed treatment is not reasonable and necessary.
Dr Bentivoglio confirmed that the claimant does not require any additional orthopaedic review for her alleged lumbar spine injury. 4. The insurer submits that the accident did not materially contribute to a need for 12 consultations with an orthopaedic surgeon.
Treatment - radiological Investigations as referred by Dr Guirgis
"In regards of the cost of future conservative treatment per year:
...Consultations with specialists including radiography etc. $1,000"
Regarding this recommendation, the insurer says that the ultrasound scan performed on
12 March 2021, as referred to in the claimant's review application, was not referred to the Medical Assessor.
(a) in 2005, a prior motor vehicle accident in which she injured her neck, left shoulder and upper back. She also developed signs of chronic pain, anxiety, and depression. The insurer reserves the right to provide further submissions once particulars of this claim and the claim file is received, and
(b) the claimant received psychological treatment from Dr Younan between
2 May 2013 and 12 June 2014. Dr Younan diagnosed mixed anxiety and depression. The claimant was prescribed Endep, Lexapro, Efexor and Valium.
(a) lumbar spine - 5% WPI;
(b) right shoulder - 7% WPI, and
(c) right hip - not assessable.
(a) lumbar spine - 5% WPI;
(b) right shoulder - 7% WPI, and
(c) right hip - not assessable.
(a) right shoulder - 5%;
(b) lumbar spine - 5%;
(c) right hip - 8%, and
(d) hernia - 0%.
(a) lumbar spine - soft tissue injury;
(b) right hip - soft tissue injury;
(c) abdomen - hernia repairs, and
(d) right shoulder - soft tissue injury.
Ms Ahmad was accompanied by Arabic interpreter, Claudia El Vrihi.
Pre-accident medical history and relevant personal details Ms Ahmad is living at Rose/ands with her 19-year-old son.
At the time of the motor vehicle crash, Ms Ahmad was working in a primary school in a role as a community educator and facilitator.
Ms Ahmad had a motor vehicle crash in 2005 with ongoing left shoulder pain. This is said to have eventually resolved.
On 5 September 2019, Ms Ahmad was the driver of a vehicle, and her son was also in the vehicle. She was at traffic signals. Her vehicle was hit from behind.
The airbags did not activate. Ms Ahmad exchanged details, waited at the scene for a time and then drove home.
She recalled immediate back pain, shoulder pain and right leg pain.
History of symptoms and treatment following the motor accident
Ms Ahmad subsequently consulted her usual general practitioner, Dr Al Skafi.
Ms Ahmad said that she had some symptoms but was able to continue work without a break. She said she was anxious about retaining her position.
Ms Ahmad said that she later had worsening back pain, right leg pain and bladder problems. She had to reduce her work.
She saw Dr Guirgis who arranged cortisone injections in the lumbar spine.
She saw Dr McKechnie who suggested ongoing conservative care for her
Ms Ahmad said there had been two falls due to dizziness. As a result, she developed right shoulder pain and abdominal hernias. She reported that she had some abdominal pain after the accident which worsened after the fall - the hernias were then diagnosed.
She said in 2022 at Auburn Hospital, Dr Halver repaired an umbilical hernia and also a right inguinal hernia. Ms Ahmad said she had COVID around that time and also had significant coughing.
Details of any relevant injuries or conditions sustained since the motor accident
She had a number of falls as anti-depressants made her dizzy. She has had fall in the bath in 2020 she reported.
She cannot sit for very long due to low back pain. The whole right leg can go "numb". There is burning pain on the inside of the right leg.
She has pain in the right shoulder down the right arm.
Ms Ahmad said that she had become depressed with the pain.
She said "her whole life has changed because of the accident". She says "everything aches".
She says "she has no energy to talk about her pain". She cannot study and "all her dreams are gone".
She stated that she "needed treatment to continue my life".
Ms Ahmad said that her sleep was poor. She said she had difficulty with reaching down to her feet and household tasks. She said that she was driving only locally.
Ms Ahmad continues to work at a local school 3-5 days per week - she was currently on school holidays so not working.
Current medications are Panadol Osteo, Nurofen, Voltaren Gel, arnica topical cream, ICE cold patches or DEEP Heat patches on the buttocks and occasional Indocid suppositories.
Ms Ahmad has had a few sessions of physiotherapy through Medicare arrangements - she cannot afford this. She confirmed she had had about 30 physiotherapy treatments in total after the accident.
She cannot have the recommended cortisone injections as the Radiologist does not bulk-bill.
She moved slowly but easily around the consultation room.
She cried frequently as she spoke about the accident.
Ms Ahmad is right-handed, 152cm in height and weighs 98.7kg. This is a BMI of 40 placing her in Class 3 Obesity.
At the cervical spine there was moderately and symmetrically reduced range of motion (to 3/4 normal) in all planes, with no muscle spasm, no muscle guarding, no dysmetria, no non-verifiable radicular complaints present.
She had restricted range of motion in the right shoulder. She could reach her occiput on both sides but on the right could only reach the T12 spinous process and on the left could reach normally to the T7 spinous process. She reported that she has trouble with her bra because of this.
The ranges of motion are outlined in the table below. These movements were measured with a goniometer and were reproducible.
There was a full range of motion at other upper extremity joints.
There were no neurological abnormalities in the upper extremities.
Circumferences of the upper extremities were right biceps measured 10cm above lateral epicondyle 36cm on the right and left - the forearm measured 5cm below the lateral epicondyle was 29cm on the right and left.
At the lumbar spine there was moderately reduced range of motion - flexion was 2/3 normal with pain over the right buttock, extension to ½ normal and lateral flexion to ¾ normal to the left and right. There was no muscle spasm, no muscle guarding, no dysmetria, no non-verifiable radicular complaints present.
There were no neurological abnormalities in the lower extremities.
Circumferences of the lower extremities (calf) measured 10cm below tibial tubercle were right 47cm and left 47cm.
There was a 2cm surgical scar inferior to umbilicus and 5cm right groin scar, both consistent with the history of surgery. The abdomen was soft and non-tender. There were no hernia present. There were no masses.
There was a full range of motion at both knees. There was no crepitus or instability.
Pain was reported on movement of the right hip but the range of motion as outlined below was normal.
Ms Ahmad had consistent movement at her shoulders on Assessor Gorman's examination.
Summary of relevant radiological and medical imaging and other investigations
Ultrasound of right shoulder - March 2021 - subacromial bursitis with partial tear of supraspinatus tendon.
Bone scan - March 2020 - right L4/5 facet arthropathy.
Ultrasound of right hip - November 2019; mild tendinosis of gluteal tendons; preservation of joint space.
MRI right hip - April 2020 - mild gluteal tendinosis.
In the motor vehicle crash on 5 September 2019, Ms Ahmad sustained soft tissue injuries.
This included the lumbar spine which was in pain immediately as was the right hip region.
She complained of shoulder pain after the accident which worsened after falls.
She also had significant psychiatric issues and her treating psychiatrist, Dr Younan, related her falls to the side effects of Deptran. The Panel believes that this is correct. Therefore, the right shoulder complaints, which worsened after the fall in 2020, are related to the motor vehicle accident and are caused by the motor vehicle accident.
There has been surgery for hernias, and they are no longer present. Dr Halder was not certain of the cause of these hernias when he saw her on 12 January 2022 (page 261 in the Claimant's bundle). Dr Berry in his IME took a history of intermittent pain in the abdomen since the accident and believes that the hernias were due to the accident. Overall, the Panel agrees that the hernias were due to the accident.
The diagnoses are as listed below and are established based on the available clinical records and the information provided by Ms Ahmad.
The following injuries WERE caused by the motor accident:
The lumbar spine injury is not causing sphincter disturbance because there is no evidence of spinal cord injury or any radiculopathy.
All of the treatments and care requested are causally related to the subject motor accident. There is not a pre-existing or constitutional reason she would have these requested. All requests are related to the injuries accepted.
Treatment and Care - reasonable and necessary
None of the requested treatments requested are reasonable and necessary in the circumstances of the physical injuries caused by the accident.
The 12 consultations with Dr Guirgis (Orthopedic Surgeon) are excessive and cannot be medically justified for the physical injuries that Ms Ahmad sustained. There is no need for ongoing specialist review where no surgical treatment is planned or appropriate.
The five consultations with Dr Halder (General Surgeon) are not required for injuries sustained in the subject motor accident. The hernias have been treated by Dr Halder and no follow-up is required after the initial post-operative period.
Further physiotherapy for the right hip injury cannot be justified as she has had at least 30 sessions. Further passive therapies may perpetuate her symptoms. She needs an active self managed exercise program.
Further investigations cannot be medically justified for the physical injuries sustained by Ms Ahmad. She has had sufficient investigations and examinations to clearly outline the extent of her injuries.
The insurer acknowledges that the use of the words "Facet joints" was a mistake in relation to the right shoulder and right hip. They ask for a determination regarding the hip and right shoulder injections. She has already had shoulder cortisone injections and injections to the right trochanteric bursa. The Panel believes that the right shoulder bursitis has not been responsive to subacromial injections and believes that further injections will not significantly benefit her. The Panel notes that she has already had 4 trochanteric bursal injections in 2019, 2020, 2021 and 2022. The Panel doubts that further injections will be of any benefit.
The physical injuries sustained by Ms Ahmad are not of sufficient severity to justify the provision of domestic assistance. She is back at work. She does have difficulty vacuuming and cleaning the house she reports. Any assistance would only be for heavier aspects of cleaning at the most for 2- hours per month.
There is no evidence that magnesium is an effective treatment for the injuries sustained by Ms Ahmad. This however is not an issue for consideration by the Panel.
The claimant withdrew her review application for assessment of whole person impairment as she has been found by Medical Assessor Shen to have a psychiatric whole person impairment assessment in excess of 10%.
The following treatment and care DOES relate to the injury caused by the motor
However, the following treatment and care relates to the accident, it IS NOT reasonable and necessary in the circumstances:
"(1) An injured person is entitled to statutory benefits for the following expenses ('treatment and care expenses') incurred in connection with providing treatment and care for the injured person -
(2) No statutory benefits are payable for the cost of treatment and care to the extent that the treatment and care concerned was not reasonable and necessary in the circumstances or did not relate to the injury resulting from the motor accident concerned."
(a) measure and demonstrate the effectiveness of treatment;
(b) adopt a biopsychosocial approach;
(c) empower the injured person to manage their injury;
(d) implement goals focused on optimising function, participation and return to work, and
(e) base treatment on the best available research evidence.
"22 I return to the expression 'reasonably necessary' in s60. Dictionaries stipulate that 'necessary' has relevant definition as 'indispensable, requisite, needful, that cannot be done without' - (Shorter) Oxford English Dictionary, 3rd Ed and 'that cannot be dispensed with' - Macquarie."
(a) the 12 consultations with Dr Guirgis are excessive and cannot be medically justified for the physical injuries that the claimant sustained. There is no need for ongoing specialist review where no surgical treatment is planned or appropriate;
(b) the five consultations with Dr Halver are not required as the hernias have been treated and no follow-up is required after the initial post operative period;
(c) the claimant has had at least three prior sessions of physiotherapy. No further physiotherapy for the right hip injury can be justified. Further passive therapies may perpetuate her symptoms;
(d) further radiological investigations cannot be medically justified for the physical injuries sustained by the claimant. In the opinion of the Panel, the claimant has had sufficient investigations and examinations to clearly outline the extent of her injuries and she has been treated for that without any further need for treatment arising;
(e) the claimant has had cortisone injections to both her hip and right shoulder. The right shoulder bursitis has not been responsive to subacromial injections, and the Panel could see no justification for further injections which will not significantly benefit her or at all;
(f) the claimant has also had four trochanteric bursal injections. The Panel is not of the finding that further injections will be of any benefit, and
(g) the physical injuries sustained by the claimant are not of sufficient severity to require the provision of domestic assistance recommended by the claimant's GP. The claimant on the estimate of the Panel requires minimal assistance for heavier cleaning, and not in excess of two hours per month.
(a) proposed 12 consultations with Dr Guirgis, orthopaedic surgeon, in relation to the lumbar spine injury;
(b) proposed five consultations with Dr Halder, endocrine surgeon, in relation to the hernia;
(c) proposed eight sessions of physiotherapy with Y Zhung in relation to the right hip injury;
(d) radiological investigations for the shoulder, as referred by Dr Guirgis, orthopaedic surgeon;
(e) proposed two facet/z joint injections to the right shoulder;
(f) proposed one facet/z joint injection to the right hip, and
(g) any domestic assistance as recommended by Dr EI Skafi.
(a) proposed 12 consultations with Dr Guirgis, orthopedic surgeon, in relation to the lumbar spine injury;
(b) proposed five consultations with Dr Halder, Endocrine surgeon, in relation to the hernia;
(c) proposed eight sessions of physiotherapy with Y Zhung in relation to the right hip injury;
(d) radiological investigations for the shoulder, as referred by Dr Guirgis, orthopaedic surgeon;
(e) proposed two facet/z joint injections to the right shoulder;
(f) proposed one facet/z joint injection to the right hip, and
(g) any domestic assistance as recommended by Dr EI Skafi.
Ahmad
Insurance Australia Limited t/as NRMA Insurance [2025] NSWPICMP 221