50Licence conditions relating to approved ombudsman scheme

#### 50 Licence conditions relating to approved ombudsman scheme 50 Licence conditions relating to approved ombudsman scheme > > (1) It is a condition of a retailer’s licence under which a licensed retailer provides water or sewerage services to small retail customers that— > > > > > (a) the licensed retailer must be a member of an approved ombudsman scheme, and > > > > > (b) the licensed retailer is bound by, and must comply with, any decision of the ombudsman under the scheme relating to a dispute or complaint involving the licensed retailer and a small retail customer. > > > (2) If an operator licence is a regulated scheme licence within the meaning of Division 1AA, it is a condition of the operator licence that— > > > > > (a) the licensed operator must be a member of an approved ombudsman scheme, and > > > > > (b) the operator is bound by, and must comply with, a decision of the ombudsman under the scheme relating to a dispute or complaint involving the operator and a small retail customer or entitled person. > > **s 50:** Am 2011 No 66, Sch 1 \[19\] \[20\]; 2021 No 26, Sch 1\[15\]–\[17\].