50Licence conditions relating to approved ombudsman scheme

50 Licence conditions relating to approved ombudsman scheme

50 Licence conditions relating to approved ombudsman scheme

(1) It is a condition of a retailer’s licence under which a licensed retailer provides water or sewerage services to small retail customers that—

(a) the licensed retailer must be a member of an approved ombudsman scheme, and

(b) the licensed retailer is bound by, and must comply with, any decision of the ombudsman under the scheme relating to a dispute or complaint involving the licensed retailer and a small retail customer.

(2) If an operator licence is a regulated scheme licence within the meaning of Division 1AA, it is a condition of the operator licence that—

(a) the licensed operator must be a member of an approved ombudsman scheme, and

(b) the operator is bound by, and must comply with, a decision of the ombudsman under the scheme relating to a dispute or complaint involving the operator and a small retail customer or entitled person.

s 50: Am 2011 No 66, Sch 1 [19] [20]; 2021 No 26, Sch 1[15]–[17].