48Review of decisions under approved ombudsman scheme

48 Review of decisions under approved ombudsman scheme

48 Review of decisions under approved ombudsman scheme

(1) A small retail customer and any entitled person may apply to the ombudsman for review of a decision in a dispute or complaint to which the scheme relates.

(2) Except as provided by the scheme or by the regulations, a person does not have a right of review under this section in respect of a decision for which a review may be sought under section 47 unless the decision has been the subject of review under that section.

(3) A review under this section is to be free of charge to small retail customers and to entitled persons.

(4) This section does not limit or otherwise affect the jurisdiction of the Civil and Administrative Tribunal.

(5) The ombudsman may decline to deal with a matter if it has been, is being or should be dealt with by another person or tribunal or there are, in the ombudsman’s opinion, not sufficient grounds for further investigation.

(6) Without limiting subsection (5), the ombudsman may deal with a matter by making arrangements for it to be referred to another person or tribunal.

s 48: Am 2011 No 66, Sch 1 [12] [13]; 2013 No 95, Sch 4.45.