47Internal review of certain decisions disputed by small retail customers

47 Internal review of certain decisions disputed by small retail customers

47 Internal review of certain decisions disputed by small retail customers

(1) A small retail customer may apply to a licensed operator or licensed retailer for a review of the following—

(a) a matter arising under a contract for water or sewerage services provided to the customer,

(b) the exercise or proposed exercise of powers under Part 6, Division 2 by or on behalf of the licensed operator,

(c) other matters prescribed by the regulations.

(2) The regulations—

(a) may establish the procedures for making an application and for dealing with an application, and

(b) may impose conditions on licences relating to the provision and implementation of procedures for dealing with an application, and

(c) may treat a failure to make a decision within a specified period as a decision of a particular kind.

(3) An application is to be made and dealt with free of charge to the applicant.

s 47: Am 2021 No 26, Sch 1[9] [10].