9CRequest for further information and calculation of periods for compliance with service standards

9C Request for further information and calculation of periods for compliance with service standards

[Regulation 9C Inserted by S.R. 2020, No. 79, Applied:30 Nov 2020]

(1)  If a relevant entity has requested a person to provide information under a provision of regulation 9B or this subregulation, the relevant entity, if it is not satisfied with the information provided by the person pursuant to the request, is to, within 8 business days after receiving the information, give to the person a notice in writing specifying –

(a) that the relevant entity is not satisfied with the information; and

(b) that the person is requested to provide to the relevant entity the further information specified in the notice.

(2)  If a relevant entity gives to a person a request under a paragraph of a subregulation in regulation 9B  –

(a) the period in which the relevant entity may give a request under the paragraph of a subregulation in regulation 9B does not run during the period beginning on the day on which the request is made and ending on whichever is the later of the following days:

(i) the day on which the information to which the request relates is provided to the relevant entity;

(ii) if a notice under subregulation (1) that relates to the request is given – the day on which further information is provided to the relevant entity in accordance with the notice under subregulation (1) ; and

(b) the period in which the relevant entity is to take any other action referred to in another paragraph of the subregulation in regulation 9B does not run during the period beginning on the day on which the request is made under a paragraph of the subregulation and ending on whichever is the later of the following days:

(i) the day on which the information, satisfactory to the relevant entity, to which the request relates, is provided to the relevant entity;

(ii) if a notice under subregulation (1) that relates to the request is given – the day on which further information, that is satisfactory to the relevant entity, is provided to the relevant entity in accordance with the notice under .