Water and Sewerage Industry (General) Regulations 2019
9BService standards
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9B Service standards
[Regulation 9B Inserted by S.R. 2020, No. 79, Applied:30 Nov 2020]
(1) If a relevant entity receives from a person a request to provide to the person information in relation to a small development, or the construction of water and sewerage assetsfor a small development, the relevant entity is to –
(a) if the relevant entity requires further information from the person before the relevant entity provides the information to which the request relates – within 5 business days of receiving the request from the person, by notice in writing request the person to provide to the relevant entity the information specified in the notice; and
(b) within 10 business days of receiving the request from the person, provide to the person the information to which the request relates.
(2) If a relevant entity receives from a person a request to provide to the person information in relation to a large development, or the construction of water and sewerage assetsfor a large development, the relevant entity is to –
(a) if the relevant entity requires further information from the person before the relevant entity provides the information to which the request relates – within 10 business days of receiving the request from the person, by notice in writing request the person to provide to the relevant entity the information specified in the notice; and
(b) within 20 business days of receiving the request from the person, provide to the person the information to which the request relates.
(3) If a relevant entity receives a request from a person (including a planning authority) to issue the relevant entity’s consent to the sealing or registration of a plan or document that imposes or creates obligations or rights, the relevant entity is to –
(a) if the relevant entity requires further information from the person before the relevant entity may consent to the sealing or registration of the plan or document – within 5 business days of receiving the request from the person, by notice in writing request the person to provide to the relevant entity the information specified in the notice; and
(b) within 10 business days of receiving the request from the person, consent to the sealing or registration of the plan or document or refuse to consent to the sealing or registration of the plan or document.