An accredited person or scheme participant carrying out a prescribed activity for an energy consumer must comply with this Part before carrying out the prescribed activity for the energy consumer or entering into a contract with the energy consumer for the supply of the prescribed activity, whichever is earlier.
17 Statement of rights
Before entering into a contract with an energy consumer for the supply of a prescribed activity for a residential premises, an accredited person or scheme participant must ensure that the energy consumer is given a statement of the energy consumer's rights and obligations in relation to the contract, including rights and obligations under—
(1) Before entering into a contract with an energy consumer for the supply of a prescribed activity for a residential premises, an accredited person or scheme participant must ensure that the energy consumer is given information about the terms and conditions of the contract relating to the undertaking of the prescribed activity.
(2) For the purposes of subclause (1), the information must include the following (if applicable)—
(a) standard fees and charges;
(b) payment terms;
(c) any consequences for failure to meet the payment terms;
(d) any applicable cooling off periods.
(3) Information about cooling off periods required under subclause (2)(d) must be provided in the manner required by the Australian Consumer Law (Victoria), if applicable.
19 Consent to prescribed activity
Before entering into a contract with an energy consumer for the supply of a prescribed activity for a residential premises, an accredited person or scheme participant must ensure that the energy consumer—
(a) has been informed of and understands the prescribed activity to be undertaken; and
(b) consents to the undertaking of the prescribed activity.
20 Scheduling
(1) An accredited person or scheme participant must ensure that a contract for the supply of a prescribed activity sets out the scheduling of the undertaking and completion of the prescribed activity.
(2) For the purposes of subclause (1), the undertaking and completion of a prescribed activity includes all installation, replacement and decommissioning activities.
21 Information about the person who is to undertake the prescribed activity
A person undertaking a prescribed activity or any part of a prescribed activity for an energy consumer must ensure that the energy consumer is provided with the following information—
(a) the person's full name;
(b) the person's business telephone number;
(c) the person's business email address;
(d) in the case of a scheme participant undertaking the prescribed activity on behalf of an accredited person, the name of the accredited person on whose behalf the scheme participant is undertaking the prescribed activity.
Part 5—Undertaking prescribed activities
22 Responsibility in relation to minors at residential premises
An accredited person or scheme participant undertaking a prescribed activity for an energy consumer for a residential premises must leave the premises immediately on establishing that no person of or over 18 years of age is present at the premises.
23 Notice to residents
(1) An accredited person or scheme participant must not undertake a prescribed activity at a residential premises for an energy consumer unless the accredited person or scheme participant has taken reasonable steps to give reasonable notice of the prescribed activity to a resident of each residential premises that is likely to be directly affected by the prescribed activity.
(2) The notice must specify—
(a) the nature of the proposed prescribed activity; and
(b) the date and time that the prescribed activity is to be undertaken; and
(c) the essential services (if any) that may be affected by undertaking the prescribed activity; and
(d) the energy consumer on whose behalf the prescribed activity is undertaken; and
(e) the full name of the accredited person or contractor (other than a subcontractor) of an accredited person—
(i) who is undertaking the prescribed activity; or
(ii) on whose behalf the scheme participant is undertaking the prescribed activity; and
(f) a business telephone number for the person referred to in paragraph (e); and
(g) a business email address for the person referred to in paragraph (e).
(3) For the purposes of subclause (1), premises may be directly affected by a prescribed activity if the prescribed activity will affect—
(a) essential services to the premises; or
(b) access to the premises.
24 Time of undertaking prescribed activity
(1) An accredited person or scheme participant undertaking a prescribed activity must ensure that all reasonable steps are taken to commence, undertake and complete the prescribed activity on the dates and at the times agreed with the energy consumer.
(2) For the purposes of subclause (1), the undertaking and completion of a prescribed activity includes all installation, replacement or decommissioning activities.
(3) The accredited person or scheme participant undertaking the prescribed activity must ensure that the energy consumer is advised as soon as practicable if a prescribed activity cannot be undertaken and completed on the dates and times agreed with the energy consumer.
25 Prescribed activity to be undertaken in accordance with VEET Regulations and Secretary's specifications
An accredited person or scheme participant undertaking a prescribed activity must ensure that the prescribed activity is undertaken in accordance with—
(a) the VEET Regulations; and
(b) the Secretary's specifications.
26 Information at completion of prescribed activity
On completion of a prescribed activity, the accredited person or scheme participant who completed the prescribed activity must give the energy consumer the following information—
(a) the name, telephone number and email address of the accredited person who completed the prescribed activity or on whose behalf the prescribed activity was completed; and
(b) if applicable, the name, telephone number and email address of any scheme participant who undertook the prescribed activity or part of the prescribed activity; and
(c) the dispute resolution information relating to the prescribed activity; and
(d) if applicable, a copy of the manufacturer's instructions and warranty for a product supplied or installed by the accredited person or scheme participant.
Part 6—Non-complying products or services
27 Non-complying products or services
(1) This clause applies if an accredited person becomes aware at any time that a product or service supplied to an energy consumer as part of the undertaking of a prescribed activity does not comply with the requirements of the following as they applied at the time of installation—
(a) the VEET Regulations;
(b) the Secretary's specifications;
(c) the Australian Consumer Law (Victoria).
(2) The accredited person must ensure that immediate steps are taken to notify an energy consumer of the failure to comply with a requirement in relation to a product or service supplied to the energy consumer.
(3) If a product or service to which this clause applies is fixed or replaced, the accredited person must ensure that the product or service as fixed or replaced complies with the requirements of the following in relation to the prescribed activity—