18DVictims may make justice agency complaints to justice

18D Victims may make justice agency complaints to justice agencies (a) a victim engages with a justice agency; and (b) the victim— (i) believes the justice agency has not complied with their victims rights; or

(ii) is otherwise dissatisfied with the justice agency’s services in relation to victims rights. (2) The victim may make a complaint about the justice agency’s conduct to the justice agency (a justice agency complaint). Note Alternatively, a victim may raise a victims rights concern with the commissioner (see s 18F (2)) or make a victims rights complaint to the human rights commission (see Human Rights Commission Act 2005, s 41C (2)). (3) A justice agency complaint may be made orally or in writing. (4) A justice agency must record an oral complaint in writing if— (a) the agency considers the complaint is of a sufficiently serious nature to be recorded in writing; or (b) the victim asks the agency to record the complaint in writing. Note A complaint may be made for a victim by the victim’s representative if nominated to do so by the victim (see s 18B). (5) A justice agency complaint may be withdrawn at any time by— (a) the victim; or (b) if the victim has nominated a representative to make the complaint—the victim’s representative. (6) In this section: representative—see section 18B (1).