70Consideration and decision of Director

70 Consideration and decision of Director (1) On receipt of a complaint, the Director: (a) must inform the licensee of the complaint within 48 hours after receiving it and give the licensee sufficient opportunity to provide a written reply to the complaint; and (b) must consider the complaint, taking into account any written reply from the licensee; and (c) must investigate the substance of the complaint as the Director thinks fit. (2) On completion of the Director's consideration and investigation, the Director must make a determination: (a) to dismiss the complaint because it is of a frivolous, irrelevant or malicious nature; or (b) that no further action is warranted; or (c) to reprimand the licensee; or (d) to fine the licensee an amount not exceeding the number of penalty units prescribed by regulation; or (e) to vary a condition of, or impose a condition on, the licence under section 72; or (f) to give a direction to the licensee under section 71; or (g) to suspend the licence under section 72; or

Totalisator Licensing and Regulation Act 2000 37 (h) to cancel the licence under section 73. (3) Before making a determination under subsection (2)(d), (e), (f), (g) or (h) the Director must: (a) give the licensee written notice: (i) stating that the Director proposes to make the determination; and (ii) stating the ground on which it is proposed to make the determination; and (iii) inviting the licensee to submit a response to the Director about the proposed determination within 28 days after the date of the notice; and (b) take into account any submission made by the licensee within the time allowed. (4) As soon as reasonably practicable after making a determination, the Director must give a decision notice for the determination to the person who made the complaint and the licensee. (5) A fine imposed under subsection (2)(d) is recoverable as a debt due and payable by the licensee to the Territory.