Commonwealth legislation

Telecommunications (Customer Service Guarantee) Direction (No. 1) 2011

RepealedCTH

This Act has been repealed and is no longer in force. It is retained for historical reference.

Jurisdiction

Commonwealth

Collection

legislative instrument

Plain English Summary

2/10 complexity

This ministerial order directs the Australian Communications and Media Authority (ACMA) to re‑make the Telecommunications (Customer Service Guarantee) Standard 2000 as it stood on 23 Dec 2009. It restores enforceable minimum service levels for fixed‑line phone services.

That means consumers keep guaranteed connection, repair and compensation rights, telcos must comply with the reinstated standard, and ACMA is required to remake and enforce it.

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Current sections

Direct links to the current provisions in Telecommunications (Customer Service Guarantee) Direction (No. 1) 2011.

Telecommunications (Customer Service Guarantee) Direction (No. 1) 2011

Commonwealth of Australia

Telecommunications (Consumer Protection and Service Standards) Act 1999

Telecommunications (Customer Service Guarantee) Direction (No. 1) 2011

I, STEPHEN MICHAEL CONROY, Minister for Broadband, Communications, and the Digital Economy, give the following Direction under section 124 of the Telecommunications (Consumer Protection and Service Standards) Act 1999.

Dated 7/03/2011.

STEPHEN CONROY

Minister for Broadband, Communications and the Digital Economy

____________

1 Name of Direction

This Direction is the Telecommunications (Customer Service Guarantee) Direction (No. 1) 2011.

2 Commencement

This Direction commences on the day after it is registered on the Federal Register of Legislative Instruments.

3 Definitions

In this Direction:

Act means the Telecommunications (Consumer Protection and Service Standards) Act 1999.

ACMA means the Australian Communications and Media Authority.

4 Direction

I direct the ACMA to make a standard under section 115 of the Act in the same terms as the Telecommunications (Customer Service Guarantee) Standard 2000 (No.2), as in force on 23 December 2009.

Source text

Sourced from the Federal Register of Legislation (legislation.gov.au), CC BY 4.0.

1 Telecommunications (Customer Service Guarantee) Direction (No. 1) 2011

Commonwealth of Australia

Telecommunications (Consumer Protection and Service Standards) Act 1999

Telecommunications (Customer Service Guarantee) Direction (No. 1) 2011

Dated 7/03/2011.

STEPHEN CONROY

Minister for Broadband, Communications and the Digital Economy

____________

1 Name of Direction

This Direction is the Telecommunications (Customer Service Guarantee) Direction (No. 1) 2011.

2 Commencement

This Direction commences on the day after it is registered on the Federal Register of Legislative Instruments.

3 Definitions

In this Direction:

Act means the Telecommunications (Consumer Protection and Service Standards) Act 1999.

ACMA means the Australian Communications and Media Authority.

4 Direction

I direct the ACMA to make a standard under section 115 of the Act in the same terms as the Telecommunications (Customer Service Guarantee) Standard 2000 (No.2), as in force on 23 December 2009.