{"id":"F2011L00402","name":"Telecommunications (Customer Service Guarantee) Direction (No. 1) 2011","slug":"telecommunications-customer-service-guarantee-direction-no-1-2011","collection":"legislative_instrument","jurisdiction":"commonwealth","status":"repealed","isInForce":false,"actNumber":null,"makingDate":null,"administeringDepartment":null,"currentVersion":{"id":85806,"registerId":"commonwealth-F2011L00402-current","compilationNumber":null,"startDate":"2026-04-02","status":"Repealed","reasons":null,"registeredAt":null},"sections":[{"sectionNumber":"1","sectionType":"section","heading":"Telecommunications (Customer Service Guarantee) Direction (No. 1) 2011","content":"Commonwealth of Australia\n\nTelecommunications (Consumer Protection and Service Standards) Act 1999\n\nTelecommunications (Customer Service Guarantee) Direction (No. 1) 2011\n\nI, STEPHEN MICHAEL CONROY, Minister for Broadband, Communications, and the Digital Economy, give the following Direction under section 124 of the Telecommunications (Consumer Protection and Service Standards) Act 1999.\n\nDated 7/03/2011.\n\nSTEPHEN CONROY\n\nMinister for Broadband, Communications and the Digital Economy\n\n\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\n\n1 Name of Direction\n\nThis Direction is the Telecommunications (Customer Service Guarantee) Direction (No. 1) 2011.\n\n2 Commencement\n\nThis Direction commences on the day after it is registered on the Federal Register of Legislative Instruments.\n\n3 Definitions\n\nIn this Direction:\n\nAct means the Telecommunications (Consumer Protection and Service Standards) Act 1999.\n\nACMA means the Australian Communications and Media Authority.\n\n  \n4 Direction\n\nI direct the ACMA to make a standard under section 115 of the Act in the same terms as the Telecommunications (Customer Service Guarantee) Standard 2000 (No.2), as in force on 23 December 2009.","sortOrder":0}],"analysis":{"kimi_summary":{"_metrics":{"model":"kimi-k2.5","source":"moonshot-batch","completionTokens":1738},"content_quality":"ok","complexity_score":2,"scope_assessment":{"changed":false,"description":"The Direction performs exactly its stated limited function of directing ACMA to remake a specific historical standard in prescribed terms, without expansion into new policy areas or additional regulatory requirements."},"complexity_factors":["Extremely short instrument (only 4 sections total)","Minimal definitions section (only 2 terms defined)","Single operative provision with no conditional logic, exceptions, or cross-references within the text","Substantive content incorporated by reference to external 2000 Standard rather than set out in the Direction itself"],"plain_english_summary":"This ministerial order directs the Australian Communications and Media Authority (ACMA) to re‑make the Telecommunications (Customer Service Guarantee) Standard 2000 as it stood on 23 Dec 2009. It restores enforceable minimum service levels for fixed‑line phone services.\n\nThat means consumers keep guaranteed connection, repair and compensation rights, telcos must comply with the reinstated standard, and ACMA is required to remake and enforce it."}},"importantCases":[],"_links":{"self":"/api/acts/telecommunications-customer-service-guarantee-direction-no-1-2011","history":"/api/acts/telecommunications-customer-service-guarantee-direction-no-1-2011/history","analysis":"/api/acts/telecommunications-customer-service-guarantee-direction-no-1-2011/analysis","conflicts":"/api/acts/telecommunications-customer-service-guarantee-direction-no-1-2011/conflicts","importantCases":"/api/acts/telecommunications-customer-service-guarantee-direction-no-1-2011/important-cases","documents":"/api/acts/telecommunications-customer-service-guarantee-direction-no-1-2011/documents"}}