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Telecommunications (Consumer Protection and Service Standards) Act 1999
151BContent of ECS direction
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#### 151B Content of ECS direction
(1) An ECS direction must specify the following:
(a) the period (the compliance period) within which the recipient of the direction must comply with the direction;
(b) that the recipient may apply to the ACMA to extend the compliance period;
(c) if the direction requires information to be provided:
(i) the manner and form in which the information must be provided; and
(ii) that the provision of information as required by the direction is required or authorised by or under law for the purposes of Part 13 of the Telecommunications Act 1997;
(d) if information provided under the direction must or can be provided verbally—that the recipient must, as soon as practicable after providing information verbally:
(i) make a written record of the information provided; and
(ii) give a copy of the record to the ACMA;
(e) that the recipient may apply to the ACMA to waive a requirement under subparagraph (d)(ii);
(f) that, despite anything else in the direction, the direction does not impose on the recipient any requirement to the extent it is inconsistent with any requirement imposed on the recipient by a determination in force under section 147.
(2) The ACMA may, at the request of the recipient and by written notice given to the recipient:
(a) extend the compliance period; or
(b) waive a requirement that the recipient give to the ACMA a copy of a written record of information provided verbally.