12EBPerformance standards—standard telephone service

#### 12EB Performance standards—standard telephone service Determination (1) The Minister may make a written determination setting out standards to be complied with by a primary universal service provider in relation to any or all of the following matters: (a) the terms and conditions of the supply of a standard telephone service to a customer, other than price‑related terms and conditions; (b) the reliability of a standard telephone service supplied to a customer; (c) the supply of a temporary standard telephone service to a customer; (d) the maximum period within which a primary universal service provider must supply a standard telephone service following the making of a request by a prospective customer; (e) the maximum period within which a primary universal service provider must rectify a fault or service difficulty relating to a standard telephone service following the making of a report by a customer about the fault or service difficulty; (f) any other matter concerning the supply, or proposed supply, of a standard telephone service to a customer or prospective customer. (2) A determination under subsection (1) may be of general application or may be limited as provided in the determination. (3) Subsection (2) does not, by implication, limit subsection 33(3A) of the Acts Interpretation Act 1901. Compliance (4) A primary universal service provider must comply with a standard in force under subsection (1). Service supplied in fulfilment of the universal service obligation (6) This section does not apply to a standard telephone service unless the service is supplied, or proposed to be supplied, in fulfilment of the universal service obligation. Determination is a legislative instrument (7) A determination under subsection (1) is a legislative instrument.