113Simplified outline

#### 113 Simplified outline The following is a simplified outline of this Part: • The ACMA may make performance standards to be complied with by carriage service providers in relation to customer service. • If a carriage service provider contravenes a performance standard, the carriage service provider is liable to pay damages to the customer for the contravention. • The amount of damages payable for a particular contravention is equal to the relevant amount specified in the scale of damages determined by the ACMA. • The Minister may make performance standards to be complied with by carriage service providers in relation to the supply of wholesale carriage services. • The Minister may set minimum benchmarks in relation to compliance by carriage service providers with performance standards. • The Telecommunications Industry Ombudsman may issue an evidentiary certificate in relation to a contravention of a performance standard.