1Telecommunications (Complaints Handling Industry Standard Amendment) Direction 2024

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Commonwealth Coat of Arms of Australia

 

Telecommunications (Complaints Handling Industry Standard Amendment) Direction 2024

I, Michelle Rowland, Minister for Communications, make the following direction.

Dated 21 August 2024

Michelle Rowland

Minister for Communications

 

 

 

Contents

1  Name

2  Commencement

3  Authority

4  Definitions

5  Direction to the ACMA

6 Objectives and content of the amendments to the 2018 Standard

 

 

1  Name

  This instrument is the Telecommunications (Complaints Handling Industry Standard Amendment) Direction 2024.

2  Commencement

  This instrument commences the day after this instrument is registered.

3  Authority

  This instrument is made under subsection 125AA(4) of the Telecommunications Act 1997.

4  Definitions

Note: A number of expressions used in this instrument are defined in section 7 of the Act, including the following:

1.      ACMA;
2.      carriage service provider;
3.      carrier;
4.      Telecommunications Industry Ombudsman;
5.      network unit;
6.       telecommunications network  

 

  In this instrument:

Act means the Telecommunications Act 1997.

2018 Standard means the Telecommunications (Consumer Complaints Handling) Industry Standard 2018.

consumer has the same meaning as in the 2018 Standard.

provider means:

1.     carriage service providers; and
2.     carriers responsible for network units that are used in the supply of services by carriage service providers.

5  Direction to the ACMA  

1.     I direct the ACMA under subsection 125AA(1) of the Act to amend the 2018 Standard, to give effect to the objectives provided in section 6 of this Direction.  

2.     The amendments to the 2018 Standard are to: