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Queensland act
The Small Business Commissioner Act 2022 is a Queensland law that creates a permanent government official — the Small Business Commissioner — whose job is to help small businesses across the state.
The Commissioner acts as a one-stop-shop for small business issues, with powers to:
If you're a small business in a dispute, here's how it works:
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Direct links to the current provisions in Small Business Commissioner Act 2022.
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View on official registerSourced from Queensland Legislation (legislation.qld.gov.au), CC BY 4.0.
If your dispute involves a franchise arrangement, you can only access mediation under this Act if the Australian Small Business and Family Enterprise Ombudsman (a federal official) has referred the dispute to the Queensland Commissioner first.
Sensitive business information shared during the process is protected. Leaking confidential information (like someone's financial position or commercially sensitive details) can result in fines — up to 50 penalty units (approximately $8,500) for officials, or 20 penalty units (approximately $3,400) for other parties.
This office actually started as a temporary measure during COVID-19 to help businesses with lease disputes. This Act makes it permanent and expands its role beyond just COVID-related tenancy issues.
The Minister must review whether this law is working effectively around 2027 and report back to Parliament.