This regulation sets the accreditation criteria, building and fire‑safety requirements, record‑keeping rules and fees for registered residential services. It prescribes what the chief executive must consider for level 1–3 accreditation, the contents of a fire safety management plan, prescribed building standards and the records to be kept. Service providers pay fees (schedule 1) and must adopt policies, training, food and facility standards, keep records for at least 3 years and prepare fire plans. Regulators (the chief executive and local governments) decide accreditation and building compliance.
This regulation prescribes operational, safety and administrative requirements for registered residential services under the parent Act. Mechanically it does the following things: it excludes certain forms of accommodation from the Act’s definition of a residential service (s 4); specifies the building requirements that apply by reference to the Queensland Development Code, part 5.7 (s 5); sets out the matters the chief executive must have regard to when making accreditation decisions at levels 1, 2 and 3 (ss 6-8); prescribes noticeable changes providers must notify the chief executive about (s 9); specifies the required content of fire safety management plans, and the supporting plans that must accompany them (s 10); lists mandatory records that service providers must make and keep and the retention periods (s 11); and fixes that fees payable under the Act are in schedule 1 (s 12). The regulation commenced on 1 September 2018 (s 2) and is cited as the Residential Services (Accreditation) Regulation 2018 (s 1).
The accreditation provisions are normative rather than prescriptive in some respects: they set matters the chief executive must consider in deciding whether to grant accreditation at each level (ss 6-8). Level 1 matters (s 6) focus heavily on resident rights, privacy, grievance processes, living environment, safety and emergency planning, and basic business and human resource systems. Level 2 matters (s 7) add food and kitchen standards with express cross-reference to an accredited food safety program under the Food Act 2006 or the Australia New Zealand Food Standards Code (s 7). Level 3 matters (s 8) add staff qualifications for first aid/CPR, guidance on medication assistance, encouragement of external delivery of personal care, and obligations around residents’ financial/clerical supports and choice of health care provider.
Current sections
Direct links to the current provisions in Residential Services (Accreditation) Regulation 2018.
24
pt.1
Preliminary
Preliminary
sec.1
Short title
sec.1 Short title
This regulation may be cited as the Residential Services (Accreditation) Regulation 2018 .
sec.2
Commencement
sec.2 Commencement
This regulation commences on 1 September 2018.
sec.3
Definitions
sec.3 Definitions
The dictionary in schedule 2 defines particular words used in this regulation.
pt.2
Residential services and prescribed building requirements
Residential services and prescribed building requirements
sec.4
Services that are not residential services— Act , s 4
sec.4 Services that are not residential services— Act , s 4
This section prescribes, for section 4 (5) (n) of the Act , services that are not residential services.
A service is not a residential service if the service is conducted mainly to provide accommodation to—
employees in connection with their employment, other than employees employed in the service by the service provider; or
contractors in connection with their contracts for services.
Also, a retirement village scheme is not a residential service.
In this section—
contractor means a person who does work under a contract for services, including, for example, a subcontractor.
employee includes a person who does unpaid work for or at the direction of an employer.
s 4 amd 2025 SL No. 45 s 3
(sec.4-ssec.1) This section prescribes, for section 4 (5) (n) of the Act , services that are not residential services.
(sec.4-ssec.2) A service is not a residential service if the service is conducted mainly to provide accommodation to— employees in connection with their employment, other than employees employed in the service by the service provider; or contractors in connection with their contracts for services.
(sec.4-ssec.3) Also, a retirement village scheme is not a residential service.
(sec.4-ssec.4) In this section— contractor means a person who does work under a contract for services, including, for example, a subcontractor. employee includes a person who does unpaid work for or at the direction of an employer.
(a) employees in connection with their employment, other than employees employed in the service by the service provider; or
(b) contractors in connection with their contracts for services.
sec.5
Prescribed building requirements— Act , s 28
sec.5 Prescribed building requirements— Act , s 28
For section 28 of the Act , the prescribed building requirements are the requirements stated in the Queensland Development Code, part 5.7 .
In this section—
Queensland Development Code see the Building Act 1975 , section 13 .
(sec.5-ssec.1) For section 28 of the Act , the prescribed building requirements are the requirements stated in the Queensland Development Code, part 5.7 .
(sec.5-ssec.2) In this section— Queensland Development Code see the Building Act 1975 , section 13 .
pt.3
Accreditation decisions
Accreditation decisions
sec.6
Matters prescribed for level 1 accreditation decision— Act , s 42
sec.6 Matters prescribed for level 1 accreditation decision— Act , s 42
This section prescribes matters for section 42 (d) of the Act .
In having regard to the matter mentioned in section 42 (a) of the Act , the chief executive must consider whether the following matters apply—
Privacy and confidentiality
Each resident’s right to privacy, dignity and confidentiality in all aspects of the resident’s life is recognised and respected by the service provider, each associate of the service provider and all staff of the residential service.
A resident’s correspondence and other confidential information is accessed or disclosed only with the resident’s consent.
Agreement for residency
The service provider gives information to residents, prospective residents, or representatives of residents or prospective residents, about the type of accommodation and services available.
The service provider uses an individual resident agreement for each resident.
Prevention of abuse and neglect
The service provider—
recognises the right of residents to live in an environment free of—
verbal, emotional, sexual or physical abuse; and
neglect; and
financial abuse; and
implements and complies with policies and procedures protecting the right mentioned in paragraph (a) .
The service provider or an associate of the service provider acts to uphold the legal and human rights of residents.
Grievance mechanism
Residents and representatives of residents, including, for example, advocates, are free to raise and have resolved with the service provider, an associate of the service provider or an external agency, including, for example, the Residential Tenancies Authority, any complaint or dispute they may have about the residential service without fear of retaliation.
Management of residents with complex or difficult behaviour
Needs of residents with complex or difficult behaviour are managed effectively in a way that is respectful of their dignity.
Access to external service providers
Residents have full access to each of the following (each an external service provider )—
an advocate;
a professional case worker;
other providers of health, disability, welfare or other professional services.
Residents who have asked for help from an external service provider have full access to the external service provider by way of visits to or from the external service provider.
Residents have the freedom to choose external service providers, who are independent of the service provider, without fear of retaliation.
Entitlement of residents to independence and freedom of choice
Each resident’s right of independence and freedom of choice is recognised and respected, if the right does not unreasonably infringe on the rights of other residents.
In having regard to the matter mentioned in section 42 (b) of the Act , the chief executive must consider whether the following matters apply—
Living environment
A safe, secure and comfortable living environment is provided to residents.
All areas of the registered premises, including, for example, internal and external areas and common areas, are kept clean and in good repair, and free from hazards.
Furnishings and equipment supplied for use by residents are appropriate, comfortable, kept clean and in good repair, and are replaced as required.
Bedrooms and bathroom and toilet facilities provide appropriate personal space to residents and provide security and privacy to residents, including, for example, by having lockable doors.
Passages and stairways are well lit and kept free of objects to allow safe and unimpeded movement through them at all times.
Rubbish is removed regularly and in a way that does not impact on the health and wellbeing of residents and staff of the residential service.
Security and emergencies
The service provider has a safety and emergency plan that includes procedures for any situation requiring immediate attention and remedial action, including, for example, a serious incident or extreme weather event at the service.
Staff and associates of the service provider are aware of, trained in and capable of implementing the procedures in the safety and emergency plan.
The service provider takes reasonable action to ensure residents are aware of the procedures in the safety and emergency plan.
The service provider takes reasonable action to ensure emergency services personnel and vehicles have access to the registered premises at all times.
In having regard to the matter mentioned in section 42 (c) of the Act , the chief executive must consider whether the following matters apply—
Business management
The service provider applies transparent and accountable business principles to the management and operation of the residential service.
The service provider is aware of and meets obligations under workplace health and safety legislation.
The service provider takes reasonable action to ensure the service and the residents do not adversely impact on the peace and amenity of the neighbourhood.
Human resource management
The service provider plans and implements fair and consistent strategies for the recruitment, selection and development of staff of the residential service.
The service provider ensures staff are on duty in sufficient numbers to provide agreed services and support to residents.
The service provider ensures staff are adequately trained to carry out assigned duties within a safe and supportive environment.
(sec.6-ssec.1) This section prescribes matters for section 42 (d) of the Act .
(sec.6-ssec.2) In having regard to the matter mentioned in section 42 (a) of the Act , the chief executive must consider whether the following matters apply—
(sec.6-ssec) Privacy and confidentiality Each resident’s right to privacy, dignity and confidentiality in all aspects of the resident’s life is recognised and respected by the service provider, each associate of the service provider and all staff of the residential service. A resident’s correspondence and other confidential information is accessed or disclosed only with the resident’s consent.
(sec.6-ssec-oc.2) Agreement for residency The service provider gives information to residents, prospective residents, or representatives of residents or prospective residents, about the type of accommodation and services available. The service provider uses an individual resident agreement for each resident.
(sec.6-ssec-oc.3) Prevention of abuse and neglect The service provider— recognises the right of residents to live in an environment free of— verbal, emotional, sexual or physical abuse; and neglect; and financial abuse; and implements and complies with policies and procedures protecting the right mentioned in paragraph (a) . The service provider or an associate of the service provider acts to uphold the legal and human rights of residents.
(sec.6-ssec-oc.4) Grievance mechanism Residents and representatives of residents, including, for example, advocates, are free to raise and have resolved with the service provider, an associate of the service provider or an external agency, including, for example, the Residential Tenancies Authority, any complaint or dispute they may have about the residential service without fear of retaliation.
(sec.6-ssec-oc.5) Management of residents with complex or difficult behaviour Needs of residents with complex or difficult behaviour are managed effectively in a way that is respectful of their dignity.
(sec.6-ssec-oc.6) Access to external service providers Residents have full access to each of the following (each an external service provider )— an advocate; a professional case worker; other providers of health, disability, welfare or other professional services. Residents who have asked for help from an external service provider have full access to the external service provider by way of visits to or from the external service provider. Residents have the freedom to choose external service providers, who are independent of the service provider, without fear of retaliation.
(sec.6-ssec-oc.7) Entitlement of residents to independence and freedom of choice Each resident’s right of independence and freedom of choice is recognised and respected, if the right does not unreasonably infringe on the rights of other residents.
(sec.6-ssec.3) In having regard to the matter mentioned in section 42 (b) of the Act , the chief executive must consider whether the following matters apply—
(sec.6-ssec-oc.8) Living environment A safe, secure and comfortable living environment is provided to residents. All areas of the registered premises, including, for example, internal and external areas and common areas, are kept clean and in good repair, and free from hazards. Furnishings and equipment supplied for use by residents are appropriate, comfortable, kept clean and in good repair, and are replaced as required. Bedrooms and bathroom and toilet facilities provide appropriate personal space to residents and provide security and privacy to residents, including, for example, by having lockable doors. Passages and stairways are well lit and kept free of objects to allow safe and unimpeded movement through them at all times. Rubbish is removed regularly and in a way that does not impact on the health and wellbeing of residents and staff of the residential service.
(sec.6-ssec-oc.9) Security and emergencies The service provider has a safety and emergency plan that includes procedures for any situation requiring immediate attention and remedial action, including, for example, a serious incident or extreme weather event at the service. Staff and associates of the service provider are aware of, trained in and capable of implementing the procedures in the safety and emergency plan. The service provider takes reasonable action to ensure residents are aware of the procedures in the safety and emergency plan. The service provider takes reasonable action to ensure emergency services personnel and vehicles have access to the registered premises at all times.
(sec.6-ssec.4) In having regard to the matter mentioned in section 42 (c) of the Act , the chief executive must consider whether the following matters apply—
(sec.6-ssec-oc.10) Business management The service provider applies transparent and accountable business principles to the management and operation of the residential service. The service provider is aware of and meets obligations under workplace health and safety legislation. The service provider takes reasonable action to ensure the service and the residents do not adversely impact on the peace and amenity of the neighbourhood.
(sec.6-ssec-oc.11) Human resource management The service provider plans and implements fair and consistent strategies for the recruitment, selection and development of staff of the residential service. The service provider ensures staff are on duty in sufficient numbers to provide agreed services and support to residents. The service provider ensures staff are adequately trained to carry out assigned duties within a safe and supportive environment.
• Each resident’s right to privacy, dignity and confidentiality in all aspects of the resident’s life is recognised and respected by the service provider, each associate of the service provider and all staff of the residential service.
• A resident’s correspondence and other confidential information is accessed or disclosed only with the resident’s consent.
• The service provider gives information to residents, prospective residents, or representatives of residents or prospective residents, about the type of accommodation and services available.
• The service provider uses an individual resident agreement for each resident.
• The service provider— (a) recognises the right of residents to live in an environment free of— (i) verbal, emotional, sexual or physical abuse; and (ii) neglect; and (iii) financial abuse; and (b) implements and complies with policies and procedures protecting the right mentioned in paragraph (a) .
(a) recognises the right of residents to live in an environment free of— (i) verbal, emotional, sexual or physical abuse; and (ii) neglect; and (iii) financial abuse; and
(i) verbal, emotional, sexual or physical abuse; and
(ii) neglect; and
(iii) financial abuse; and
(b) implements and complies with policies and procedures protecting the right mentioned in paragraph (a) .
• The service provider or an associate of the service provider acts to uphold the legal and human rights of residents.
(a) recognises the right of residents to live in an environment free of— (i) verbal, emotional, sexual or physical abuse; and (ii) neglect; and (iii) financial abuse; and
(i) verbal, emotional, sexual or physical abuse; and
(ii) neglect; and
(iii) financial abuse; and
(b) implements and complies with policies and procedures protecting the right mentioned in paragraph (a) .
(i) verbal, emotional, sexual or physical abuse; and
(ii) neglect; and
(iii) financial abuse; and
• Residents and representatives of residents, including, for example, advocates, are free to raise and have resolved with the service provider, an associate of the service provider or an external agency, including, for example, the Residential Tenancies Authority, any complaint or dispute they may have about the residential service without fear of retaliation.
• Needs of residents with complex or difficult behaviour are managed effectively in a way that is respectful of their dignity.
• Residents have full access to each of the following (each an external service provider )— (a) an advocate; (b) a professional case worker; (c) other providers of health, disability, welfare or other professional services.
(a) an advocate;
(b) a professional case worker;
(c) other providers of health, disability, welfare or other professional services.
• Residents who have asked for help from an external service provider have full access to the external service provider by way of visits to or from the external service provider.
• Residents have the freedom to choose external service providers, who are independent of the service provider, without fear of retaliation.
(a) an advocate;
(b) a professional case worker;
(c) other providers of health, disability, welfare or other professional services.
• Each resident’s right of independence and freedom of choice is recognised and respected, if the right does not unreasonably infringe on the rights of other residents.
• A safe, secure and comfortable living environment is provided to residents.
• All areas of the registered premises, including, for example, internal and external areas and common areas, are kept clean and in good repair, and free from hazards.
• Furnishings and equipment supplied for use by residents are appropriate, comfortable, kept clean and in good repair, and are replaced as required.
• Bedrooms and bathroom and toilet facilities provide appropriate personal space to residents and provide security and privacy to residents, including, for example, by having lockable doors.
• Passages and stairways are well lit and kept free of objects to allow safe and unimpeded movement through them at all times.
• Rubbish is removed regularly and in a way that does not impact on the health and wellbeing of residents and staff of the residential service.
• The service provider has a safety and emergency plan that includes procedures for any situation requiring immediate attention and remedial action, including, for example, a serious incident or extreme weather event at the service.
• Staff and associates of the service provider are aware of, trained in and capable of implementing the procedures in the safety and emergency plan.
• The service provider takes reasonable action to ensure residents are aware of the procedures in the safety and emergency plan.
• The service provider takes reasonable action to ensure emergency services personnel and vehicles have access to the registered premises at all times.
• The service provider applies transparent and accountable business principles to the management and operation of the residential service.
• The service provider is aware of and meets obligations under workplace health and safety legislation.
• The service provider takes reasonable action to ensure the service and the residents do not adversely impact on the peace and amenity of the neighbourhood.
• The service provider plans and implements fair and consistent strategies for the recruitment, selection and development of staff of the residential service.
• The service provider ensures staff are on duty in sufficient numbers to provide agreed services and support to residents.
• The service provider ensures staff are adequately trained to carry out assigned duties within a safe and supportive environment.
sec.7
Matters prescribed for level 2 accreditation decision— Act , s 43
sec.7 Matters prescribed for level 2 accreditation decision— Act , s 43
This section prescribes matters for section 43 (c) of the Act .
In having regard to the matter mentioned in section 43 (a) of the Act , the chief executive must consider whether the following matter applies—
Food and nutrition
Residents are provided with food and nutrition complying with the best practice guide for healthy eating in supported accommodation published by the health department on the website of the Metro South Hospital and Health Service.
In having regard to the matter mentioned in section 43 (b) of the Act , the chief executive must consider whether the following matters apply—
Kitchens
The kitchen facilities comply with the service provider’s accredited food safety program, if any, or the food standards code, standard 3.2.3.
Food handling and storage
Procedures are in place to ensure the safe delivery and storage of food.
Persons preparing and serving food observe personal hygiene and cleanliness practices, take reasonable action to minimise the risk of food contamination, and comply with the service provider’s accredited food safety program, if any, or the food standards code, standard 3.2.2.
In this section—
accredited food safety program means an accredited food safety program under the Food Act 2006 .
food standards code means the Australia New Zealand Food Standards Code under the Food Standards Australia New Zealand Act 1991 (Cwlth) .
health department means the department in which the Hospital and Health Boards Act 2011 is administered.
(sec.7-ssec.1) This section prescribes matters for section 43 (c) of the Act .
(sec.7-ssec.2) In having regard to the matter mentioned in section 43 (a) of the Act , the chief executive must consider whether the following matter applies—
(sec.7-ssec) Food and nutrition Residents are provided with food and nutrition complying with the best practice guide for healthy eating in supported accommodation published by the health department on the website of the Metro South Hospital and Health Service.
(sec.7-ssec.3) In having regard to the matter mentioned in section 43 (b) of the Act , the chief executive must consider whether the following matters apply—
(sec.7-ssec-oc.2) Kitchens The kitchen facilities comply with the service provider’s accredited food safety program, if any, or the food standards code, standard 3.2.3.
(sec.7-ssec-oc.3) Food handling and storage Procedures are in place to ensure the safe delivery and storage of food. Persons preparing and serving food observe personal hygiene and cleanliness practices, take reasonable action to minimise the risk of food contamination, and comply with the service provider’s accredited food safety program, if any, or the food standards code, standard 3.2.2.
(sec.7-ssec.4) In this section— accredited food safety program means an accredited food safety program under the Food Act 2006 . food standards code means the Australia New Zealand Food Standards Code under the Food Standards Australia New Zealand Act 1991 (Cwlth) . health department means the department in which the Hospital and Health Boards Act 2011 is administered.
• Residents are provided with food and nutrition complying with the best practice guide for healthy eating in supported accommodation published by the health department on the website of the Metro South Hospital and Health Service.
• The kitchen facilities comply with the service provider’s accredited food safety program, if any, or the food standards code, standard 3.2.3.
• Procedures are in place to ensure the safe delivery and storage of food.
• Persons preparing and serving food observe personal hygiene and cleanliness practices, take reasonable action to minimise the risk of food contamination, and comply with the service provider’s accredited food safety program, if any, or the food standards code, standard 3.2.2.
sec.8
Matters prescribed for level 3 accreditation decision— Act , s 44
sec.8 Matters prescribed for level 3 accreditation decision— Act , s 44
This section prescribes matters for section 44 (c) of the Act .
In having regard to the matter mentioned in section 44 (a) of the Act , the chief executive must consider whether the following matters apply—
Human resource management
The service provider ensures staff who provide personal care services hold a current qualification for the administration of first aid and cardiopulmonary resuscitation.
Access to externally provided support services
Personal care services for residents are delivered, to the extent possible, through entities external to the residential service.
Financial and clerical support
Residents have management of their own financial affairs to the extent possible or have entities external to the residential service help with financial decisions.
If residents require clerical support or help in managing their daily finances, practices are transparent and ensure accountability for funds held for residents.
Assistance with medication
If residents ask for help in taking their medication in accordance with medical directions, help is given in accordance with the guideline for medication assistance in residential services with level 3 accreditation published by the department on the department’s website.
Health care
Residents have a choice of health care provider.
If necessary, residents are encouraged and helped to maintain their physical, dental and mental health.
Clothing
Residents are supported to ensure they have access to and wear clothing appropriate to the situation and climate.
Hygiene management
The personal hygiene needs of residents are met in a way consistent with individual needs and respect for dignity and privacy.
Preservation of social networks
The importance of preserving family relationships and informal social networks is recognised and supported.
Choice and decision making
Residents participate in decisions about the services they receive.
Residents are able to exercise choice and control over their lifestyle if this does not unreasonably infringe on the rights of other residents.
(sec.8-ssec.1) This section prescribes matters for section 44 (c) of the Act .
(sec.8-ssec.2) In having regard to the matter mentioned in section 44 (a) of the Act , the chief executive must consider whether the following matters apply—
(sec.8-ssec) Human resource management The service provider ensures staff who provide personal care services hold a current qualification for the administration of first aid and cardiopulmonary resuscitation.
(sec.8-ssec-oc.2) Access to externally provided support services Personal care services for residents are delivered, to the extent possible, through entities external to the residential service.
(sec.8-ssec-oc.3) Financial and clerical support Residents have management of their own financial affairs to the extent possible or have entities external to the residential service help with financial decisions. If residents require clerical support or help in managing their daily finances, practices are transparent and ensure accountability for funds held for residents.
(sec.8-ssec-oc.4) Assistance with medication If residents ask for help in taking their medication in accordance with medical directions, help is given in accordance with the guideline for medication assistance in residential services with level 3 accreditation published by the department on the department’s website.
(sec.8-ssec-oc.5) Health care Residents have a choice of health care provider. If necessary, residents are encouraged and helped to maintain their physical, dental and mental health.
(sec.8-ssec-oc.6) Clothing Residents are supported to ensure they have access to and wear clothing appropriate to the situation and climate.
(sec.8-ssec-oc.7) Hygiene management The personal hygiene needs of residents are met in a way consistent with individual needs and respect for dignity and privacy.
(sec.8-ssec-oc.8) Preservation of social networks The importance of preserving family relationships and informal social networks is recognised and supported.
(sec.8-ssec-oc.9) Choice and decision making Residents participate in decisions about the services they receive. Residents are able to exercise choice and control over their lifestyle if this does not unreasonably infringe on the rights of other residents.
• The service provider ensures staff who provide personal care services hold a current qualification for the administration of first aid and cardiopulmonary resuscitation.
• Personal care services for residents are delivered, to the extent possible, through entities external to the residential service.
• Residents have management of their own financial affairs to the extent possible or have entities external to the residential service help with financial decisions.
• If residents require clerical support or help in managing their daily finances, practices are transparent and ensure accountability for funds held for residents.
• If residents ask for help in taking their medication in accordance with medical directions, help is given in accordance with the guideline for medication assistance in residential services with level 3 accreditation published by the department on the department’s website.
• Residents have a choice of health care provider.
• If necessary, residents are encouraged and helped to maintain their physical, dental and mental health.
• Residents are supported to ensure they have access to and wear clothing appropriate to the situation and climate.
• The personal hygiene needs of residents are met in a way consistent with individual needs and respect for dignity and privacy.
• The importance of preserving family relationships and informal social networks is recognised and supported.
• Residents participate in decisions about the services they receive.
• Residents are able to exercise choice and control over their lifestyle if this does not unreasonably infringe on the rights of other residents.
pt.4
Miscellaneous
Miscellaneous
sec.9
Notice of other changes— Act , s 69
sec.9 Notice of other changes— Act , s 69
The following matters are prescribed for section 69 (1) (d) of the Act —
a change to the fire safety management plan for the registered premises;
a change in a matter relevant to whether the service provider or an associate of the service provider would be a suitable person under section 22 of the Act ;
the local government for the area in which the registered premises are situated decides that the premises do not comply with the prescribed building requirements for the premises.
(a) a change to the fire safety management plan for the registered premises;
(b) a change in a matter relevant to whether the service provider or an associate of the service provider would be a suitable person under section 22 of the Act ;
(c) the local government for the area in which the registered premises are situated decides that the premises do not comply with the prescribed building requirements for the premises.
sec.10
Fire safety management plan— Act , s 75
sec.10 Fire safety management plan— Act , s 75
This section prescribes requirements for section 75 of the Act .
A fire safety management plan for premises in which a residential service is conducted must state each of the following—
the number of residents allowed to occupy the premises, taking into account room size requirements stated in the prescribed building requirements for the premises;
the proposed maintenance schedule for the premises’ fire safety equipment;
the evacuation plan for evacuating the premises’ occupants, including, for example, occupants with an intellectual or physical disability, in the event of a fire on the premises;
the proposed training programs for the premises’ occupants and staff of the service about—
fire management and prevention; and
emergency evacuation;
a list of the premises’ fire safety equipment, together with the brand name and model number, if any, of each piece of equipment.
Section 75 of the Act does not apply to premises that are a budget accommodation building—see section 74 of the Act . For premises that are a budget accommodation building, see the Fire Services Act 1990 , chapter 4A , part 4 , division 2 .
Also, the fire safety management plan must be accompanied by a copy of the building plans, in a reasonable scale, identifying the location of the premises’ fire safety equipment and fire exits.
s 10 amd 2024 Act No. 22 s 92 sch 1
(sec.10-ssec.1) This section prescribes requirements for section 75 of the Act .
(sec.10-ssec.2) A fire safety management plan for premises in which a residential service is conducted must state each of the following— the number of residents allowed to occupy the premises, taking into account room size requirements stated in the prescribed building requirements for the premises; the proposed maintenance schedule for the premises’ fire safety equipment; the evacuation plan for evacuating the premises’ occupants, including, for example, occupants with an intellectual or physical disability, in the event of a fire on the premises; the proposed training programs for the premises’ occupants and staff of the service about— fire management and prevention; and emergency evacuation; a list of the premises’ fire safety equipment, together with the brand name and model number, if any, of each piece of equipment. Section 75 of the Act does not apply to premises that are a budget accommodation building—see section 74 of the Act . For premises that are a budget accommodation building, see the Fire Services Act 1990 , chapter 4A , part 4 , division 2 .
(sec.10-ssec.3) Also, the fire safety management plan must be accompanied by a copy of the building plans, in a reasonable scale, identifying the location of the premises’ fire safety equipment and fire exits.
(a) the number of residents allowed to occupy the premises, taking into account room size requirements stated in the prescribed building requirements for the premises;
(b) the proposed maintenance schedule for the premises’ fire safety equipment;
(c) the evacuation plan for evacuating the premises’ occupants, including, for example, occupants with an intellectual or physical disability, in the event of a fire on the premises;
(d) the proposed training programs for the premises’ occupants and staff of the service about— (i) fire management and prevention; and (ii) emergency evacuation;
(i) fire management and prevention; and
(ii) emergency evacuation;
(e) a list of the premises’ fire safety equipment, together with the brand name and model number, if any, of each piece of equipment.
(i) fire management and prevention; and
(ii) emergency evacuation;
sec.11
Prescribed records— Act , s 77
sec.11 Prescribed records— Act , s 77
This section prescribes, for section 77 of the Act —
the records that must be made and kept by the service provider for a registered service; and
the time for which the records must be kept.
The service provider for a registered service must make and keep the following records—
the full name, date of birth and gender of each resident in the service;
the name and contact details of each resident’s next of kin, if known, and any known substitute decision maker;
for each complaint received by the service provider about the service—
the nature of the complaint; and
the name of the person who made the complaint; and
the date the complaint was made; and
the action the service provider took to investigate and resolve the complaint; and
the date the service provider took the action mentioned in subparagraph (iv) ;
for each serious incident at the service—
the nature of the incident; and
the date of the incident; and
the name of each resident affected by the incident; and
the name of staff of the residential service, if any, who witnessed the incident; and
the name of staff of the residential service, if any, to whom the incident was reported; and
the action the service provider took in relation to the incident; and
the date the service provider took the action mentioned in subparagraph (vi) .
If a residential service provides a food service to a resident, the service provider must make and keep a record of the resident’s special dietary requirements, if any.
nutritional care plan made by a dietician
allergies or food intolerances
cultural observances
If a residential service provides a personal care service to a resident, the service provider must make and keep a record of the following for the resident—
the daily living and medical or health supports required by the resident;
the name and contact details of the resident’s doctor;
the name and contact details of each entity that referred the resident to the service, if known;
the details of any instruction given by the resident to the service provider, an associate of the service provider or staff of the residential service about the personal care service.
A service provider for a residential service must keep a register of the records required to be kept under this section at the registered premises for the service.
The records mentioned in this section must be kept for at least 3 years after—
the day a resident to whom the record relates leaves the residential service; or
if the resident dies while residing at the residential service, the day the resident dies.
In this section—
next of kin includes spouse.
substitute decision maker means—
an administrator appointed under the Guardianship and Administration Act 2000 ; or
an attorney appointed under the Powers of Attorney Act 1998 ; or
a guardian appointed under the Guardianship and Administration Act 2000 .
(sec.11-ssec.1) This section prescribes, for section 77 of the Act — the records that must be made and kept by the service provider for a registered service; and the time for which the records must be kept.
(sec.11-ssec.2) The service provider for a registered service must make and keep the following records— the full name, date of birth and gender of each resident in the service; the name and contact details of each resident’s next of kin, if known, and any known substitute decision maker; for each complaint received by the service provider about the service— the nature of the complaint; and the name of the person who made the complaint; and the date the complaint was made; and the action the service provider took to investigate and resolve the complaint; and the date the service provider took the action mentioned in subparagraph (iv) ; for each serious incident at the service— the nature of the incident; and the date of the incident; and the name of each resident affected by the incident; and the name of staff of the residential service, if any, who witnessed the incident; and the name of staff of the residential service, if any, to whom the incident was reported; and the action the service provider took in relation to the incident; and the date the service provider took the action mentioned in subparagraph (vi) .
(sec.11-ssec.3) If a residential service provides a food service to a resident, the service provider must make and keep a record of the resident’s special dietary requirements, if any. nutritional care plan made by a dietician allergies or food intolerances cultural observances
(sec.11-ssec.4) If a residential service provides a personal care service to a resident, the service provider must make and keep a record of the following for the resident— the daily living and medical or health supports required by the resident; the name and contact details of the resident’s doctor; the name and contact details of each entity that referred the resident to the service, if known; the details of any instruction given by the resident to the service provider, an associate of the service provider or staff of the residential service about the personal care service.
(sec.11-ssec.5) A service provider for a residential service must keep a register of the records required to be kept under this section at the registered premises for the service.
(sec.11-ssec.6) The records mentioned in this section must be kept for at least 3 years after— the day a resident to whom the record relates leaves the residential service; or if the resident dies while residing at the residential service, the day the resident dies.
(sec.11-ssec.7) In this section— next of kin includes spouse. substitute decision maker means— an administrator appointed under the Guardianship and Administration Act 2000 ; or an attorney appointed under the Powers of Attorney Act 1998 ; or a guardian appointed under the Guardianship and Administration Act 2000 .
(a) the records that must be made and kept by the service provider for a registered service; and
(b) the time for which the records must be kept.
(a) the full name, date of birth and gender of each resident in the service;
(b) the name and contact details of each resident’s next of kin, if known, and any known substitute decision maker;
(c) for each complaint received by the service provider about the service— (i) the nature of the complaint; and (ii) the name of the person who made the complaint; and (iii) the date the complaint was made; and (iv) the action the service provider took to investigate and resolve the complaint; and (v) the date the service provider took the action mentioned in subparagraph (iv) ;
(i) the nature of the complaint; and
(ii) the name of the person who made the complaint; and
(iii) the date the complaint was made; and
(iv) the action the service provider took to investigate and resolve the complaint; and
(v) the date the service provider took the action mentioned in subparagraph (iv) ;
(d) for each serious incident at the service— (i) the nature of the incident; and (ii) the date of the incident; and (iii) the name of each resident affected by the incident; and (iv) the name of staff of the residential service, if any, who witnessed the incident; and (v) the name of staff of the residential service, if any, to whom the incident was reported; and (vi) the action the service provider took in relation to the incident; and (vii) the date the service provider took the action mentioned in subparagraph (vi) .
(i) the nature of the incident; and
(ii) the date of the incident; and
(iii) the name of each resident affected by the incident; and
(iv) the name of staff of the residential service, if any, who witnessed the incident; and
(v) the name of staff of the residential service, if any, to whom the incident was reported; and
(vi) the action the service provider took in relation to the incident; and
(vii) the date the service provider took the action mentioned in subparagraph (vi) .
(i) the nature of the complaint; and
(ii) the name of the person who made the complaint; and
(iii) the date the complaint was made; and
(iv) the action the service provider took to investigate and resolve the complaint; and
(v) the date the service provider took the action mentioned in subparagraph (iv) ;
(i) the nature of the incident; and
(ii) the date of the incident; and
(iii) the name of each resident affected by the incident; and
(iv) the name of staff of the residential service, if any, who witnessed the incident; and
(v) the name of staff of the residential service, if any, to whom the incident was reported; and
(vi) the action the service provider took in relation to the incident; and
(vii) the date the service provider took the action mentioned in subparagraph (vi) .
• nutritional care plan made by a dietician
• allergies or food intolerances
• cultural observances
(a) the daily living and medical or health supports required by the resident;
(b) the name and contact details of the resident’s doctor;
(c) the name and contact details of each entity that referred the resident to the service, if known;
(d) the details of any instruction given by the resident to the service provider, an associate of the service provider or staff of the residential service about the personal care service.
(a) the day a resident to whom the record relates leaves the residential service; or
(b) if the resident dies while residing at the residential service, the day the resident dies.
(a) an administrator appointed under the Guardianship and Administration Act 2000 ; or
(b) an attorney appointed under the Powers of Attorney Act 1998 ; or
(c) a guardian appointed under the Guardianship and Administration Act 2000 .
sec.12
Fees
sec.12 Fees
The fees payable under the Act are stated in schedule 1 .
pt.5
pt.5-div.1
sec.13
Section sec.13
s 13 amd 2020 SL No. 134 s 4
om 2025 SL No. 45 s 4
sec.14
Section sec.14
s 14 om 2025 SL No. 45 s 4
pt.5-div.2
sec.15
Section sec.15
s 15 ins 2020 SL No. 134 s 5
om 2025 SL No. 45 s 4
pt.5-div.3
sec.16
Section sec.16
s 16 ins 2022 SL No. 94 s 3
om 2025 SL No. 45 s 4
Source text: opening excerpt
Sourced from Queensland Legislation (legislation.qld.gov.au), CC BY 4.0.
pt.1 Preliminary
Preliminary
sec.1 Short title
sec.1 Short title
This regulation may be cited as the Residential Services (Accreditation) Regulation 2018 .
sec.2 Commencement
sec.2 Commencement
This regulation commences on 1 September 2018.
sec.3 Definitions
sec.3 Definitions
The dictionary in schedule 2 defines particular words used in this regulation.
pt.2 Residential services and prescribed building requirements
Residential services and prescribed building requirements
sec.4 Services that are not residential services— Act , s 4
sec.4 Services that are not residential services— Act , s 4
This section prescribes, for section 4 (5) (n) of the Act , services that are not residential services.
A service is not a residential service if the service is conducted mainly to provide accommodation to—
employees in connection with their employment, other than employees employed in the service by the service provider; or
contractors in connection with their contracts for services.
Also, a retirement village scheme is not a residential service.
In this section—
contractor means a person who does work under a contract for services, including, for example, a subcontractor.
employee includes a person who does unpaid work for or at the direction of an employer.
s 4 amd 2025 SL No. 45 s 3
(sec.4-ssec.1) This section prescribes, for section 4 (5) (n) of the Act , services that are not residential services.
(sec.4-ssec.2) A service is not a residential service if the service is conducted mainly to provide accommodation to— employees in connection with their employment, other than employees employed in the service by the service provider; or contractors in connection with their contracts for services.
(sec.4-ssec.3) Also, a retirement village scheme is not a residential service.
(sec.4-ssec.4) In this section— contractor means a person who does work under a contract for services, including, for example, a subcontractor. employee includes a person who does unpaid work for or at the direction of an employer.
(a) employees in connection with their employment, other than employees employed in the service by the service provider; or
(b) contractors in connection with their contracts for services.
sec.5 Prescribed building requirements— Act , s 28
sec.5 Prescribed building requirements— Act , s 28
For section 28 of the Act , the prescribed building requirements are the requirements stated in the Queensland Development Code, part 5.7 .
In this section—
Queensland Development Code see the Building Act 1975 , section 13 .
(sec.5-ssec.1) For section 28 of the Act , the prescribed building requirements are the requirements stated in the Queensland Development Code, part 5.7 .
(sec.5-ssec.2) In this section— Queensland Development Code see the Building Act 1975 , section 13 .
Operational requirements that create affirmative duties for providers include: producing a fire safety management plan with specified elements (s 10); keeping particular records and a register on premises for at least three years after a resident leaves or dies (s 11); and providing access to external service providers and grievance mechanisms (s 6). The regulation cross-references other statutes and administrative instruments (Building Act 1975 for the Queensland Development Code, Food Act 2006, the Australia New Zealand Food Standards Code, Fire Services Act 1990 for budget accommodation buildings, Guardianship and Administration Act 2000 and Powers of Attorney Act 1998 for substitute decision makers). The regulation itself does not state penalty amounts or the enforcement mechanism; it prescribes matters and records that tie into decision-making and notice processes in the Act (see ss 6-11 in context of the Act’s referenced sections s 42-44, s 69, s 75 and s 77).
Incentive effects are created through accreditation criteria and record-keeping obligations: providers must invest in policies, training, facilities and record systems to obtain and maintain accreditation. The regulation also shifts some service delivery expectations towards external providers (s 8) and towards documented safety planning and training (ss 6, 10). Who pays are the service providers: they must prepare plans, maintain equipment, train staff, and keep records. Who decides are the chief executive (accreditation decisions) and, in the case of building compliance, local governments whose decisions must be notified (s 9(c)).
Main concepts
The regulation is organised around a set of operational and administrative concepts that structure accreditation and ongoing regulation of residential services. The principal concepts and legal hooks are:
Residential service exclusions (s 4). The regulation narrows the Act’s coverage by prescribing that services conducted mainly to provide accommodation to employees (other than employees employed in the service by the service provider) or contractors, and retirement village schemes, are not residential services. The definition of "employee" is broad and expressly includes unpaid workers (s 4). This carve-out defines the boundary of regulatory application and therefore who must meet the other requirements.
Prescribed building requirements (s 5). For the Act’s building compliance purpose, the regulation directs decision-makers to the Queensland Development Code, part 5.7. That locates room size and building specification obligations in a different statute and code (Building Act 1975, s 13), creating an integrated compliance architecture.
Accreditation matters by level (ss 6-8). The chief executive’s discretion is constrained by lists of matters to be considered for level 1 (resident rights, living environment, safety/emergencies, business and human resources), level 2 (food and nutrition, kitchens and food handling), and level 3 (staff first aid/CPR qualifications, external delivery of personal care, financial and clerical supports, medication assistance per departmental guideline, health care choice, hygiene and social networks). Those lists operate as administrative criteria: they do not by themselves grant rights to private parties but guide the regulator’s decisions (see ss 6-8).
Interoperability with external instruments. The regulation repeatedly incorporates external standards and guidance that are not contained within the regulation itself. Examples include the Queensland Development Code (s 5), an accredited food safety program under the Food Act 2006 and the Australia New Zealand Food Standards Code (s 7), a best practice guide for healthy eating on the Metro South Hospital and Health Service website (s 7), and departmental guidelines for medication assistance (s 8). The fire safety provisions refer providers to the Fire Services Act 1990 for budget accommodation buildings (s 10).
Notice and suitability triggers (s 9). The regulation prescribes matters that must be notified to the chief executive under the Act’s notice regime, including changes to fire safety plans, changes relevant to suitability under s 22 of the Act, or a local government deciding the premises do not comply with prescribed building requirements. These are structured as mandatory triggers to keep the regulator informed of material changes.
Fire safety management plans (s 10). The plan must specify permitted resident numbers consistent with prescribed building requirements, maintenance schedules for fire safety equipment, evacuation plans that address occupants with intellectual or physical disability, training programmes for occupants and staff, and a technical list of fire equipment with brand/model details and scaled building plans showing equipment and exits.
Records and retention (s 11). The regulation prescribes the particular records to be created and retained: resident identity details, next of kin/substitute decision makers, complete complaint and serious incident logs with specific data fields, dietary and medical support records, and a register of records maintained at the premises. Records must be kept for at least three years after a resident leaves or dies.
Together these concepts form a compliance matrix that reaches procurement and capital investment (building standards, fire equipment), personnel and training (staffing, first aid/CPR), service design (outsourcing personal care, allowing external providers and advocates), operational procedures (safety plans, complaints handling, incident reporting) and information governance (records retention and on-premises registers). The regulation’s repeated use of "reasonable action" and references to external guidance creates a hybrid regulatory model combining standards-setting within the regulation and administrative pathways for detailed operational standards via external documents.
Who it affects
Primary addressees are service providers of registered residential services and their associates, staff and officers. The regulation imposes direct duties on "the service provider" throughout (see ss 6-11). Concretely, those affected include:
Operators of registered residential premises who must obtain and maintain accreditation under the Act, because the regulation supplies the criteria the chief executive must consider for accreditation at levels 1-3 (ss 6-8). Accreditation decision outcomes will determine whether providers can lawfully operate or at what level they operate.
Owners or managers responsible for premises, because the fire safety management plan (s 10) and building compliance references (s 5, s 9(c)) require physical plant, building plans and maintenance regimes. Where a local government decides premises do not comply with the prescribed building requirements, the provider must notify the chief executive (s 9(c)).
Staff and recruiters, because the regulation imposes human resource obligations: sufficient staffing levels, training, and qualifications for staff providing personal care (first aid and CPR) (s 6, s 8). These requirements affect recruitment, rostering and training budgets.
External providers and advocates. The regulation protects and mandates residents’ access to external service providers and advocates (s 6). That creates duties on providers to enable external visits and interactions without retaliation, affecting gatekeeping practices and access control.
Residents and their families. The regulation prescribes protections for resident privacy, dignity, freedom of choice, grievance handling, and health and nutrition standards (ss 6-8). Residents’ rights to choose external health providers, manage finances to the extent possible, and participate in decision-making are expressly recorded (s 8).
Suppliers of food service equipment and accredited training providers. Level 2 food and kitchen requirements (s 7) require compliance with accredited food safety programmes or Food Standards Code; this will affect procurement for kitchens and may increase demand for accredited food safety training and for contractors who can run accredited programmes.
Entities providing substitute decision-maker services and health services. The regulation references substitute decision makers appointed under the Guardianship and Administration Act 2000 and Powers of Attorney Act 1998 (s 11), and mandates that residents have choice of health care provider (s 8). Those service relationships and providers will therefore be engaged in routine interactions.
Local government and emergency services. Local government decisions about building compliance (s 9(c)) have to be communicated; the regulation requires that the service provider takes reasonable action to ensure emergency services personnel and vehicles have access to premises at all times (s 6).
Who directly bears costs: the service provider. The regulation requires providers to prepare plans, keep detailed records, deliver or facilitate training, maintain fire safety equipment and building compliance, obtain staff first aid/CPR qualifications and comply with food safety standards. These are cash and administrative costs borne by the operator; where providers outsource personal care services as encouraged by s 8, some costs may shift to external providers but transaction and coordination costs will appear.
Who decides: the chief executive is the decision-maker for accreditation, but local government decisions regarding building compliance are a separate trigger that must be notified (s 9(c)). The regulation also presumes operational decisions by providers (whether to use accredited food safety programmes, whether to outsource personal care) but leaves accreditation consequences to the chief executive.
Secondary or indirect effects: owners of premises used for staff accommodation or contractors may find the exclusion in s 4 relevant; if accommodation is provided mainly to employees who are not employed in the service by the service provider, the accommodation is outside the Act. This changes the regulatory status of corporate staff housing, contractor accommodation, and retirement village schemes, which the regulation explicitly excludes (s 4).
Key duties and rights
The regulation creates a set of specific duties for service providers and corresponding rights recorded for residents. Key duties include:
Consideration and documentation obligations for accreditation. The chief executive must have regard to the matters listed in ss 6-8 when deciding accreditation applications under the Act (these are duties of the decision-maker but translate into compliance obligations for applicants). Providers must be able to demonstrate that they meet the listed matters for the relevant accreditation level. This includes publishing and implementing policies such as privacy, grievance mechanisms and abuse prevention (s 6).
Privacy, dignity and confidentiality obligations. The regulation recognises residents’ rights to privacy and confidentiality and states that residents’ correspondence and other confidential information is accessed or disclosed only with the resident’s consent (s 6). Providers must therefore have procedures to obtain consent and to safeguard confidential material.
Grievance handling and non-retaliation. Providers must ensure residents and representatives can raise complaints and have them resolved without fear of retaliation; the regulation lists the Residential Tenancies Authority as an example of an external agency for dispute resolution (s 6).
Safety, emergency and fire planning. Providers must have a safety and emergency plan, ensure staff training and resident awareness, and ensure emergency services can access premises (s 6). Additionally, fire safety management plans must contain specified elements: permitted resident numbers (consistent with prescribed building requirements), maintenance schedules, evacuation plans including for occupants with disability, training programmes, and an itemised list of equipment with brand/model details, accompanied by scaled building plans showing equipment locations and exits (s 10).
Record-keeping and retention. The service provider must make and keep particular records for registered services and keep a register at the premises (s 11). Required records include resident identifiers and demographics, next of kin/substitute decision maker, detailed complaint logs (with nature, complainant name, dates and actions taken), serious incident logs (with affected residents, witnesses, report recipients, actions and dates), dietary requirements for residents receiving food service (nutritional care plans, allergies, cultural observances), and personal care support records (daily living and medical supports, doctor contact, referrer details, resident instructions). Records must be kept for at least three years after a resident leaves or dies (s 11).
Food safety and nutrition obligations. For level 2 accreditation the chief executive must consider whether residents are provided with food and nutrition complying with a best practice guide published by the health department via the Metro South Hospital and Health Service website (s 7). Kitchens must comply with the service provider’s accredited food safety program, if any, or the Food Standards Code standard 3.2.3; food handlers must comply with personal hygiene and cleanliness practices and relevant standards (s 7).
Human resources and training. Level 1 and level 3 accreditation matters require the provider to apply transparent business principles, ensure compliance with workplace health and safety obligations, maintain adequate staffing and training, and for level 3 ensure personal care staff hold current qualifications for first aid and CPR (ss 6, 8).
Rights and protections for residents spelled out include:
The right to be treated with dignity and respect, to privacy and confidentiality, and to have correspondence accessed only with consent (s 6).
The right to live in an environment free from verbal, emotional, sexual or physical abuse, neglect and financial abuse, and to have policies protecting these rights (s 6).
The right to access external service providers (advocates, case workers, health and disability providers) and to choose them independently without fear of retaliation (s 6).
The right to participate in decision-making about received services, exercise choice and control over lifestyle choices to the extent they do not unreasonably infringe on other residents (s 8).
The right to choice of health care provider and encouragement to maintain physical, dental and mental health (s 8).
Administrative duties of notification are imposed on providers. Section 9 prescribes the matters that must be notified to the chief executive under the Act’s notice regime: changes to the fire safety management plan, changes affecting whether the service provider or an associate would be suitable under s 22 of the Act, and local government decisions deeming the premises non-compliant with prescribed building requirements (s 9). Those notifications create ongoing monitoring obligations for providers to inform the regulator of material changes.
Finally, the regulation sets fees payable under the Act in schedule 1 (s 12). The regulation does not itself set monetary penalties nor the enforcement process; those are matters governed by the Act to which the regulation is ancillary.
Penalties and enforcement
The regulation itself does not list penalty amounts or detailed enforcement procedures. Instead it prescribes matters that feed into the Act’s regulatory decision-making framework: accreditation criteria (ss 6-8), notification triggers (s 9), fire safety plan requirements (s 10) and mandatory records (s 11). Enforcement and penalties therefore arise through the Act’s powers and processes rather than the regulation specifying fines or imprisonment.
Consequently the enforcement mechanism is implied: non-compliance with the regulation’s requirements will be relevant to administrative decisions under the Act,particularly accreditation grants, renewals, suspensions or cancellations,because the chief executive must have regard to the matters listed in ss 6-8. For example, failure to maintain the fire safety management plan elements specified in s 10, or to keep the records required by s 11, will be a material consideration in the chief executive’s assessment of whether a provider meets the requirements for accreditation (ss 6-8) and whether the provider remains suitable (s 9(b) refers to suitability under s 22 of the Act).
There are a number of enforcement pathways implicit in the regulatory text:
Administrative decisions by the chief executive. Accreditation decisions rest with the chief executive, who is obliged to consider the matters prescribed in ss 6-8. Failure to meet these matters exposes a provider to adverse administrative consequences under the Act’s decision-making powers.
Notification-driven regulatory oversight. Section 9 prescribes events that must be notified,changes to the fire safety management plan, changes relevant to suitability, and local government decisions on building non-compliance. These notifications are designed to trigger regulator review or intervention.
Interaction with other regulators. The regulation cross-references external regimes (Building Act 1975, Food Act 2006, Fire Services Act 1990). Where a local government decides premises do not comply with prescribed building requirements (s 9(c)), that decision itself is an enforcement action by local government that must be reported to the chief executive. Similarly, food safety non-compliance may attract action from food safety regulators under the Food Act or food safety scheme.
Records as evidentiary tools. The prescribed requirement to keep detailed complaint and incident records with specified fields (s 11) creates a documentary trail that the chief executive or other regulators can inspect; poor record-keeping will likely be treated as an aggravating factor in regulatory action.
What the regulation does not do, and therefore where enforcement gaps exist:
It does not set criminal or civil penalty amounts in the text provided. Any fines, sanctions or prosecution mechanisms must be located in the Act or other statutes; the regulation’s silence on monetary penalties means that the Act should be consulted to confirm specific sanctions.
It does not provide an express inspection or audit regime in these provisions; however, the on-premises register requirement in s 11 suggests regulators will have a basis to request or inspect records.
It relies on external standards and guidelines for operational detail (best practice guides, departmental medication guidelines). Enforcement of compliance with those external instruments requires either administrative guidance from the department or the chief executive to treat failure to follow them as a ground for adverse decision-making.
Implementation risks and enforcement costs:
The regulator must interpret qualitative standards such as "reasonable action" (s 6) and whether residents’ rights are "recognised and respected", creating potential for contested administrative decisions and review.
providers will face compliance costs in producing plans, training staff, maintaining equipment, and keeping records; failure to do so risks administrative sanctions under the Act.
Disputes about accreditation decisions, suitability under s 22 of the Act, or adequacy of fire safety plans could lead to contested administrative reviews; the regulation provides the criteria that will be used in such disputes but not procedural detail about review avenues.
In short, enforcement operates through the Act’s administrative framework with the regulation supplying the substantive criteria and documentary bases that inform regulatory decisions. The regulation’s role is to make compliance obligations concrete; enforcement modalities and penalties are matters of the Act and other cross-referenced statutes.
How it interacts with other laws
The regulation is explicitly cross-referential and designed to sit within a web of other statutes and administrative instruments. Direct cross-references in the text create legal and operational connections:
Building Act 1975 / Queensland Development Code. Section 5 makes the Queensland Development Code part 5.7 the prescribed building requirements for the purposes of the Act’s building compliance obligations. That means room size, layout and other building standards are governed by the Building Act code, not by the regulation itself. The regulation therefore imports a separate statutory/regulatory standard into the residential services regime.
Food Act 2006 and the Australia New Zealand Food Standards Code. Section 7 requires kitchens to comply with an accredited food safety program under the Food Act 2006, if any, or otherwise the Food Standards Code (standard 3.2.3), and requires food handlers to comply with hygiene and food handling standards including standard 3.2.2. This brings food safety regulators and national food standards into play for providers serving food.
Hospital and Health Boards Act 2011 / departmental guidance. Section 7 refers to a best practice guide for healthy eating on the health department’s and Metro South Hospital and Health Service’s websites. Section 8 requires medication assistance to follow a departmental guideline published on the department’s website. Both references mean that iterations or updates to these departmental documents will affect what the chief executive may expect providers to meet for accreditation.
Fire Services Act 1990. Section 10 exemptly refers to budget accommodation buildings, noting that section 75 of the Act does not apply to premises that are a budget accommodation building and directing readers to Fire Services Act 1990, chapter 4A. This creates a separate compliance path for budget accommodation buildings and ties fire safety regulation to the Fire Services Act for those premises.
Guardianship and Administration Act 2000 and Powers of Attorney Act 1998. Section 11 defines "substitute decision maker" by reference to administrators and guardians appointed under the Guardianship and Administration Act 2000 and attorneys under the Powers of Attorney Act 1998, ensuring that decisions made by substitute decision makers are recognised under the residential services record-keeping obligations.
Local government regulatory decisions. Section 9(c) expressly requires notification where the local government decides that premises do not comply with the prescribed building requirements. That places local government determinations within the regulatory feedback loop and allows the chief executive to consider those decisions in accreditation and suitability assessments.
Workplace health and safety legislation. Section 6 requires service providers to be aware of and meet obligations under workplace health and safety legislation. The regulation does not specify the WHS Act or regulations by name but expressly requires compliance, meaning WHS regulators’ standards and obligations are relevant to operations.
Practical implications of these interactions:
Multi-regulator compliance. Providers will need to manage obligations across building, fire, food safety, health and guardianship law regimes. Non-compliance in one regime (for example, local government building non-compliance) triggers notification requirements to the chief executive (s 9) and can affect accreditation.
Reliance on operational guidance. Several accreditation matters are not self-contained in the regulation but depend on external guides and departmental web content (health department dietary guide, medication assistance guideline). Providers must therefore track updates to those documents; enforcement practice will necessarily depend on how the chief executive treats adherence to those external materials.
Evidence and interoperability. The regulation’s record and plan requirements (s 10, s 11) are designed to create evidence that a provider is meeting obligations under multiple regimes; for example, a fire safety management plan aligned with the Fire Services Act and building plans aligned with the Queensland Development Code will be relevant to both local government and the chief executive’s assessments.
Definitions and scope. Section 4’s carve-outs for employee/contractor accommodation and retirement villages change which accommodation arrangements fall under this regulatory scheme and which are governed by other legislation.
Overall, the regulation does not operate in isolation. It binds the residential services regulator to standards and guidance set across other laws and administrative agencies and makes compliance an exercise in coordinated multi-regulator performance.
Amendment history
The regulation contains internal amendment notes that indicate the following chronological events as recorded in the source document:
Commencement: The regulation commenced on 1 September 2018 (s 2).
Section 10 amendment: Section 10 (fire safety management plan) was amended by the 2024 Act No. 22, section 92, schedule 1 (see note at s 10). The textual note reads "s 10 amd 2024 Act No. 22 s 92 sch 1". This indicates the fire safety management plan requirements were substantively updated by legislation in 2024.
Section 11 insertions and amendments:
Section 11 was inserted or amended in 2020 by subordinate legislation "2020 SL No. 134 s 5" (annotation "s 11 ins 2020 SL No. 134 s 5").
It was also amended in 2022 by "2022 SL No. 94 s 3" (annotation "s 11 ins 2022 SL No. 94 s 3"). The notes suggest the records regime has been updated since the original instrument.
Section 4 amendment: There is an amendment note "s 4 amd 2025 SL No. 45 s 3". The presence of a 2025 statutory instrument reference in the text indicates a later amendment to the exclusions (s 4), though the content presently displayed is the amended version. The label shows the regulation’s s 4 has been amended by subordinate legislation in 2025.
Miscellaneous omissions/insertions: The text contains additional annotation lines indicating sections 13-16 have been omitted or inserted in various years (for instance, "s 13 amd 2020 SL No. 134 s 4 om 2025 SL No. 45 s 4" and similar notes). The precise content of those sections is not shown in the extract provided; the notes indicate legislative housekeeping has occurred.
What these amendment notes mean for practitioners:
The regulation has been actively maintained since commencement with amendments in 2020, 2022, 2024 and 2025 (as recorded). The amendments touch on core operational areas: records (s 11) and fire safety management plans (s 10), and the exclusions to coverage (s 4).
Reliance on references to external guides (s 7 and s 8) and to other Acts (s 5, s 10, s 11) suggests that updates to those instruments may have led to regulatory amendments to maintain alignment.
Where the amendment notes reference later subordinate legislation, practitioners should ensure they consult the consolidated regulation (and the Act) for the operative text. The extract’s amendment notes are signals to check the consolidated and current statutory instruments.
The regulation’s internal amendment history shows a pattern of iterative change affecting records and safety planning; it thereby indicates the regulators’ ongoing attention to documentation and safety risks. For compliance teams, that pattern implies a need for active monitoring of both subordinate legislation and departmental guidance referenced in the regulation.
Litigation history
The regulation text itself does not record any judicial decisions, reported disputes, or litigation history. There are no cases named in the extract, and no footnotes or annotations that reference judicial review or appellate decisions arising from application of this regulation.
What can be concluded from the absence of recorded litigation in the regulation text:
The document as supplied is a statutory instrument; such instruments do not usually contain litigation histories. The absence of litigation references in the regulation does not mean there has been no litigation related to the regulation or to the parent Act; it simply means the instrument does not record court decisions.
Potentially litigated issues that might arise (based on the regulation’s content) include administrative challenges to accreditation decisions by the chief executive where a provider disputes the regulator’s assessment under ss 6-8; disputes over whether premises fall within the regulation or are excluded under s 4; challenges to decisions informed by local government determinations under s 9(c); or judicial review of enforcement decisions based on alleged non-compliance with record-keeping or fire safety plan obligations under ss 10-11.
The regulation sets qualitative standards and references external guidance that could lead to contested interpretation. Examples of ambiguous language include phrases such as "reasonable action" (s 6), "recognised and respected" (s 6), and the chief executive's duty to "have regard to" matters. Those sorts of standards are often the subject of administrative law disputes in circumstances where a provider disputes a regulator’s decision.
Given the regulation’s role as a substrate for administrative decisions under the parent Act, litigation related to the regulatory regime would typically be found in case law addressing administrative decisions under the Act, appeal mechanisms the Act provides, or judicial review proceedings. Those materials are not part of the extract provided and are not named here.
Practitioners seeking litigation history relevant to these provisions should therefore consult court databases and decisions relating to the Act’s accreditation and suitability decisions, and look for cases that interpret the regulation’s cross-references to the Queensland Development Code, Food Act obligations and fire safety requirements. The regulation itself provides the substantive criteria that are likely to appear as central issues in any judicial review or appeal.
Gotchas
The regulation contains several drafting and practical features likely to cause compliance surprises if overlooked. These are specific points to watch for, grounded in the text:
External documents drive obligations. Sections 7 and 8 require compliance with materials hosted outside the regulation: a "best practice guide for healthy eating" published by the health department on the Metro South Hospital and Health Service website (s 7), and a departmental guideline for medication assistance on the department’s website (s 8). These materials may be updated administratively; providers must monitor external websites because the regulation ties accreditation assessment to those external documents.
"Reasonable action" and qualitative standards without definition. The regulation repeatedly requires the provider to "take reasonable action" (see s 6 for safety and emergency procedures and ensuring emergency services access, and s 6 for business management steps to avoid adverse impact on neighbourhood amenity). The text does not define "reasonable", leaving room for variable interpretation by the chief executive and potential dispute about what measures satisfy the standard.
Exclusions hinge on employment relationships. Section 4 excludes accommodation "conducted mainly to provide accommodation to employees in connection with their employment, other than employees employed in the service by the service provider; or contractors..." The exclusion turns on whose employees are being housed and on who employs them. The source’s definition of "employee" expressly includes unpaid workers. That can produce counterintuitive results for corporate staff housing: if the service provider employs the staff housed, the accommodation may be regulated; if another entity employs them, the accommodation may fall outside the regime. Practitioners should not assume staff accommodation is outside the Act without analysing employment arrangements.
Notification requirement tied to local government decisions. Section 9(c) requires notification when local government decides the premises do not comply with prescribed building requirements. Providers must therefore monitor and respond to local government actions. Local government enforcement action is a trigger for regulator involvement under the Act.
Fire safety plan technicality: brand and model details. Section 10 requires a list of the premises’ fire safety equipment "together with the brand name and model number, if any, of each piece of equipment," and scaled building plans locating the equipment and exits. This requires asset inventory precision and up-to-date building plans; providers that rely on older, generic documentation will need to upgrade documentation to match this technical requirement.
Record retention and on-premises register. Section 11 requires a register of the records to be kept at the registered premises and mandates a three-year retention period after a resident leaves or dies. Practically, this raises privacy and data security implications: registers are on-site and contain sensitive personal and health-related information. Providers must ensure secure storage at the premises and plan for continuity when premises change hands or are sold.
Staff first aid/CPR qualification is mandatory at level 3. Section 8 requires that staff providing personal care hold a current qualification for the administration of first aid and CPR. This is a certification and currency obligation that has administrative and payroll implications; providers must schedule and fund training and ensure certification renewal regimes are in place.
Encouragement to outsource personal care. Section 8 includes a matter for consideration that "personal care services for residents are delivered, to the extent possible, through entities external to the residential service." This creates an administrative preference for outsourcing that a regulator may expect providers to demonstrate. Providers who centre personal care in-house need to be prepared to justify that model to the chief executive.
Ambiguity over what constitutes a "serious incident". The regulation requires detailed reporting for "each serious incident" (s 11) but does not define serious incident in the extract. Providers must therefore ascertain the Act’s definition or departmental guidance to determine triggering events; absent that, inconsistent reporting is a compliance risk.
Fees referenced, amounts not listed in the extract. Section 12 says fees payable under the Act are stated in schedule 1. The schedule itself is not included in the extract, so practitioners must check schedule 1 in the consolidated instrument to identify costs for accreditation or other fee-based processes.
Budget accommodation building carve-out. Section 10 excludes budget accommodation buildings from the s 75 fire safety plan regime and directs providers to the Fire Services Act 1990. Providers operating short-stay or budget models need to confirm which regime applies and whether different requirements or authorities are relevant.
Dependence on other legislation for key definitions. Section 11’s reliance on the Guardianship and Administration Act 2000 and the Powers of Attorney Act 1998 to define "substitute decision maker" means practitioners must navigate those statutes to ensure records accurately reflect legally appointed decision-makers.
Each of these points translates into operational steps that must be taken to avoid adverse administrative consequences. The practical effect is that providers must coordinate compliance across equipment inventory, building documentation, training regimes and inter-agency monitoring, and must maintain live systems to track external guidance and local government actions.
How to comply
Compliance requires operationalising the regulation’s requirements, proving that systems, records and physical infrastructure match the matters the chief executive must consider for accreditation at the relevant level. The following is a practicable checklist, tied to the regulation’s sections, for a service provider seeking to comply:
Confirm whether your premises fall within the regulation (s 4):
Analyse who the accommodation is provided to. If it is conducted mainly to house employees or contractors who are not employed in the service by the service provider, or if it is a retirement village scheme, the premises may be excluded. Document the employment relationships and contractual arrangements.
Building compliance and planning (s 5, s 10, s 9(c)):
Obtain and archive the Queensland Development Code part 5.7 specifications and check room size and layout against them (s 5).
Prepare a fire safety management plan that states: permitted resident numbers (consistent with QDC part 5.7), maintenance schedule for fire equipment, evacuation plan (including persons with disabilities), and training programmes for occupants and staff. Attach scaled building plans identifying fire equipment and exits and provide brand/model details for each piece of equipment (s 10).
Monitor local government for building compliance decisions and be ready to notify the chief executive if local government finds non-compliance (s 9(c)).
Accreditation evidence (ss 6-8):
For level 1 accreditation: implement and document policies on privacy and confidentiality, individual resident agreements, abuse and neglect prevention policies, effective grievance mechanisms (documented complaint-handling procedure), systems for managing residents with complex behaviour, and protocols ensuring residents’ access to external service providers. Have documented living environment maintenance regimes, safety and emergency plans with staff training records, and human resources policies demonstrating adequate staffing and training. Keep records demonstrating compliance with workplace health and safety obligations (s 6).
For level 2 accreditation: ensure food and nutrition meet the health department’s best practice guide and either operate an accredited food safety program under the Food Act 2006 or ensure your kitchens meet Food Standards Code standard 3.2.3 and food handlers comply with personal hygiene requirements (s 7).
For level 3 accreditation: ensure staff providing personal care hold current first aid and CPR qualifications (s 8), develop transparent financial and clerical practices for residents, have systems to facilitate external provision of personal care where appropriate, adopt the departmental guideline for medication assistance and retain evidence of residents’ choice of health care provider and support for physical, dental and mental health (s 8).
Records and retention (s 11):
Create templates and secure storage for all required records: resident identity (full name, date of birth, gender), next of kin and substitute decision-maker details, complete complaint log entries (nature, complainant, date, action taken, action date), serious incident reports with all specified fields, dietary records for residents receiving food service (nutritional care plans, allergies, cultural observances), personal care support records (daily living and medical supports, doctor contacts, referrer details, resident instructions).
Maintain a register of these records on the premises and ensure secure on-premises storage with controlled access. Set and monitor the retention schedule: at least three years after a resident leaves or dies (s 11).
Training and qualifications:
Maintain training records that match the fire safety training requirements, emergency evacuation drills, and evidence staff have relevant qualifications. For level 3 personal care, ensure current first aid and CPR certificates for relevant staff and a schedule for renewals (s 8).
Food safety operations:
Either adopt an accredited food safety program under the Food Act 2006 or ensure compliance with the Australia New Zealand Food Standards Code (standards 3.2.2 and 3.2.3), including documented procedures for food storage and handling and staff hygiene practices (s 7). Keep copies of any accreditation certificates and evidence of compliance for audits.
Medication assistance:
If offering medication assistance, implement the departmental guideline on medication assistance for level 3 services and retain evidence of consent and instruction from residents or substitute decision-makers, as well as documentation of how assistance was provided (s 8).
External service access and grievance handling:
Put in place written policies affirming residents’ right to access advocates, case workers and external providers without fear of retaliation; create a practical process to enable visits and communications (s 6).
Business and HR systems:
Document transparent business practices, workplace health and safety compliance, staffing models and training pathways. Keep rosters and support evidence showing staffing levels are sufficient to meet agreed services (s 6).
Monitoring, notification and governance:
Assign responsibility for regulatory monitoring (e.g., a compliance officer or designated manager) to track updates to the Queensland Development Code, the Food Standards Code, the Fire Services Act, departmental guides, and local government determinations. Ensure timely notification to the chief executive for prescribed events (s 9).
Data protection and privacy:
Because many required records are highly sensitive, adopt clear policies for consent, access control and secure retention in line with privacy obligations implicit in the regulation’s recognition of confidentiality (s 6) and the on-premises register requirement (s 11).
Fees and financial planning:
Consult schedule 1 of the Act to determine fees payable under the Act (s 12) and budget for initial accreditation fees, renewal fees and any inspection costs.
Audit-readiness:
Maintain documentation traces for all policies, training, equipment maintenance, incident logs and notifications so that accreditation applications and regulatory audits can be evidenced against the criteria in ss 6-8 and the plan/records requirements in ss 10-11.
Practical priorities in sequence: confirm regulatory scope (s 4), secure fire and building compliance (s 10, s 5), establish records infrastructure (s 11), embed HR and training systems (ss 6, 8), and implement food and medication safety measures (ss 7, 8). Each of these steps produces documentary evidence that the chief executive will use in applying ss 42-44 of the Act, which the regulation’s accreditation provisions are designed to inform.
Section sec.4Services that are not residential services— Act , s 4
sec.6 Matters prescribed for level 1 accreditation decision— Act , s 42
sec.6 Matters prescribed for level 1 accreditation decision— Act , s 42
This section prescribes matters for section 42 (d) of the Act .
In having regard to the matter mentioned in section 42 (a) of the Act , the chief executive must consider whether the following matters apply—
Privacy and confidentiality
Each resident’s right to privacy, dignity and confidentiality in all aspects of the resident’s life is recognised and respected by the service provider, each associate of the service provider and all staff of the residential service.
A resident’s correspondence and other confidential information is accessed or disclosed only with the resident’s consent.
Agreement for residency
The service provider gives information to residents, prospective residents, or representatives of residents or prospective residents, about the type of accommodation and services available.
The service provider uses an individual resident agreement for each resident.
Prevention of abuse and neglect
The service provider—
recognises the right of residents to live in an environment free of—
verbal, emotional, sexual or physical abuse; and
neglect; and
financial abuse; and
implements and complies with policies and procedures protecting the right mentioned in paragraph (a) .
The service provider or an associate of the service provider acts to uphold the legal and human rights of residents.
Grievance mechanism
Residents and representatives of residents, including, for example, advocates, are free to raise and have resolved with the service provider, an associate of the service provider or an external agency, including, for example, the Residential Tenancies Authority, any complaint or dispute they may have about the residential service without fear of retaliation.
Management of residents with complex or difficult behaviour
Needs of residents with complex or difficult behaviour are managed effectively in a way that is respectful of their dignity.
Access to external service providers
Residents have full access to each of the following (each an external service provider )—
an advocate;
a professional case worker;
other providers of health, disability, welfare or other professional services.
Residents who have asked for help from an external service provider have full access to the external service provider by way of visits to or from the external service provider.
Residents have the freedom to choose external service providers, who are independent of the service provider, without fear of retaliation.
Entitlement of residents to independence and freedom of choice
Each resident’s right of independence and freedom of choice is recognised and respected, if the right does not unreasonably infringe on the rights of other residents.
In having regard to the matter mentioned in section 42 (b) of the Act , the chief executive must consider whether the following matters apply—
Living environment
A safe, secure and comfortable living environment is provided to residents.
All areas of the registered premises, including, for example, internal and external areas and common areas, are kept clean and in good repair, and free from hazards.
Furnishings and equipment supplied for use by residents are appropriate, comfortable, kept clean and in good repair, and are replaced as required.
Bedrooms and bathroom and toilet facilities provide appropriate personal space to residents and provide security and privacy to residents, including, for example, by having lockable doors.
Passages and stairways are well lit and kept free of objects to allow safe and unimpeded movement through them at all times.
Rubbish is removed regularly and in a way that does not impact on the health and wellbeing of residents and staff of the residential service.
Security and emergencies
The service provider has a safety and emergency plan that includes procedures for any situation requiring immediate attention and remedial action, including, for example, a serious incident or extreme weather event at the service.
Staff and associates of the service provider are aware of, trained in and capable of implementing the procedures in the safety and emergency plan.
The service provider takes reasonable action to ensure residents are aware of the procedures in the safety and emergency plan.
The service provider takes reasonable action to ensure emergency services personnel and vehicles have access to the registered premises at all times.
In having regard to the matter mentioned in section 42 (c) of the Act , the chief executive must consider whether the following matters apply—
Business management
The service provider applies transparent and accountable business principles to the management and operation of the residential service.
The service provider is aware of and meets obligations under workplace health and safety legislation.
The service provider takes reasonable action to ensure the service and the residents do not adversely impact on the peace and amenity of the neighbourhood.
Human resource management
The service provider plans and implements fair and consistent strategies for the recruitment, selection and development of staff of the residential service.
The service provider ensures staff are on duty in sufficient numbers to provide agreed services and support to residents.
The service provider ensures staff are adequately trained to carry out assigned duties within a safe and supportive environment.
(sec.6-ssec.1) This section prescribes matters for section 42 (d) of the Act .
(sec.6-ssec.2) In having regard to the matter mentioned in section 42 (a) of the Act , the chief executive must consider whether the following matters apply—
(sec.6-ssec) Privacy and confidentiality Each resident’s right to privacy, dignity and confidentiality in all aspects of the resident’s life is recognised and respected by the service provider, each associate of the service provider and all staff of the residential service. A resident’s correspondence and other confidential information is accessed or disclosed only with the resident’s consent.
(sec.6-ssec-oc.2) Agreement for residency The service provider gives information to residents, prospective residents, or representatives of residents or prospective residents, about the type of accommodation and services available. The service provider uses an individual resident agreement for each resident.
(sec.6-ssec-oc.3) Prevention of abuse and neglect The service provider— recognises the right of residents to live in an environment free of— verbal, emotional, sexual or physical abuse; and neglect; and financial abuse; and implements and complies with policies and procedures protecting the right mentioned in paragraph (a) . The service provider or an associate of the service provider acts to uphold the legal and human rights of residents.
(sec.6-ssec-oc.4) Grievance mechanism Residents and representatives of residents, including, for example, advocates, are free to raise and have resolved with the service provider, an associate of the service provider or an external agency, including, for example, the Residential Tenancies Authority, any complaint or dispute they may have about the residential service without fear of retaliation.
(sec.6-ssec-oc.5) Management of residents with complex or difficult behaviour Needs of residents with complex or difficult behaviour are managed effectively in a way that is respectful of their dignity.
(sec.6-ssec-oc.6) Access to external service providers Residents have full access to each of the following (each an external service provider )— an advocate; a professional case worker; other providers of health, disability, welfare or other professional services. Residents who have asked for help from an external service provider have full access to the external service provider by way of visits to or from the external service provider. Residents have the freedom to choose external service providers, who are independent of the service provider, without fear of retaliation.
(sec.6-ssec-oc.7) Entitlement of residents to independence and freedom of choice Each resident’s right of independence and freedom of choice is recognised and respected, if the right does not unreasonably infringe on the rights of other residents.
(sec.6-ssec.3) In having regard to the matter mentioned in section 42 (b) of the Act , the chief executive must consider whether the following matters apply—
(sec.6-ssec-oc.8) Living environment A safe, secure and comfortable living environment is provided to residents. All areas of the registered premises, including, for example, internal and external areas and common areas, are kept clean and in good repair, and free from hazards. Furnishings and equipment supplied for use by residents are appropriate, comfortable, kept clean and in good repair, and are replaced as required. Bedrooms and bathroom and toilet facilities provide appropriate personal space to residents and provide security and privacy to residents, including, for example, by having lockable doors. Passages and stairways are well lit and kept free of objects to allow safe and unimpeded movement through them at all times. Rubbish is removed regularly and in a way that does not impact on the health and wellbeing of residents and staff of the residential service.
(sec.6-ssec-oc.9) Security and emergencies The service provider has a safety and emergency plan that includes procedures for any situation requiring immediate attention and remedial action, including, for example, a serious incident or extreme weather event at the service. Staff and associates of the service provider are aware of, trained in and capable of implementing the procedures in the safety and emergency plan. The service provider takes reasonable action to ensure residents are aware of the procedures in the safety and emergency plan. The service provider takes reasonable action to ensure emergency services personnel and vehicles have access to the registered premises at all times.
(sec.6-ssec.4) In having regard to the matter mentioned in section 42 (c) of the Act , the chief executive must consider whether the following matters apply—
(sec.6-ssec-oc.10) Business management The service provider applies transparent and accountable business principles to the management and operation of the residential service. The service provider is aware of and meets obligations under workplace health and safety legislation. The service provider takes reasonable action to ensure the service and the residents do not adversely impact on the peace and amenity of the neighbourhood.
(sec.6-ssec-oc.11) Human resource management The service provider plans and implements fair and consistent strategies for the recruitment, selection and development of staff of the residential service. The service provider ensures staff are on duty in sufficient numbers to provide agreed services and support to residents. The service provider ensures staff are adequately trained to carry out assigned duties within a safe and supportive environment.
• Each resident’s right to privacy, dignity and confidentiality in all aspects of the resident’s life is recognised and respected by the service provider, each associate of the service provider and all staff of the residential service.
• A resident’s correspondence and other confidential information is accessed or disclosed only with the resident’s consent.
• The service provider gives information to residents, prospective residents, or representatives of residents or prospective residents, about the type of accommodation and services available.
• The service provider uses an individual resident agreement for each resident.
• The service provider— (a) recognises the right of residents to live in an environment free of— (i) verbal, emotional, sexual or physical abuse; and (ii) neglect; and (iii) financial abuse; and (b) implements and complies with policies and procedures protecting the right mentioned in paragraph (a) .
(a) recognises the right of residents to live in an environment free of— (i) verbal, emotional, sexual or physical abuse; and (ii) neglect; and (iii) financial abuse; and
(i) verbal, emotional, sexual or physical abuse; and
(ii) neglect; and
(iii) financial abuse; and
(b) implements and complies with policies and procedures protecting the right mentioned in paragraph (a) .
• The service provider or an associate of the service provider acts to uphold the legal and human rights of residents.
(a) recognises the right of residents to live in an environment free of— (i) verbal, emotional, sexual or physical abuse; and (ii) neglect; and (iii) financial abuse; and
(i) verbal, emotional, sexual or physical abuse; and
(ii) neglect; and
(iii) financial abuse; and
(b) implements and complies with policies and procedures protecting the right mentioned in
This is an opening excerpt, not the complete document.