{"id":"qld:sl-2018-0137","name":"Residential Services (Accreditation) Regulation 2018","slug":"residential-services-accreditation-regulation-2018","collection":"regulation","jurisdiction":"qld","status":"in_force","isInForce":true,"actNumber":"137 of 2018","makingDate":null,"administeringDepartment":null,"currentVersion":{"id":174839,"registerId":"qld-qld:sl-2018-0137-current","compilationNumber":null,"startDate":"2026-04-05","status":"InForce","reasons":null,"registeredAt":null},"sections":[{"sectionNumber":"pt.1","sectionType":"part","heading":"Preliminary","content":"# Preliminary","sortOrder":0},{"sectionNumber":"sec.1","sectionType":"section","heading":"Short title","content":"### sec.1 Short title\n\nThis regulation may be cited as the Residential Services (Accreditation) Regulation 2018 .","sortOrder":1},{"sectionNumber":"sec.2","sectionType":"section","heading":"Commencement","content":"### sec.2 Commencement\n\nThis regulation commences on 1 September 2018.","sortOrder":2},{"sectionNumber":"sec.3","sectionType":"section","heading":"Definitions","content":"### sec.3 Definitions\n\nThe dictionary in schedule 2 defines particular words used in this regulation.","sortOrder":3},{"sectionNumber":"pt.2","sectionType":"part","heading":"Residential services and prescribed building requirements","content":"# Residential services and prescribed building requirements","sortOrder":4},{"sectionNumber":"sec.4","sectionType":"section","heading":"Services that are not residential services— Act , s 4","content":"### sec.4 Services that are not residential services— Act , s 4\n\nThis section prescribes, for section 4 (5) (n) of the Act , services that are not residential services.\nA service is not a residential service if the service is conducted mainly to provide accommodation to—\nemployees in connection with their employment, other than employees employed in the service by the service provider; or\ncontractors in connection with their contracts for services.\nAlso, a retirement village scheme is not a residential service.\nIn this section—\ncontractor means a person who does work under a contract for services, including, for example, a subcontractor.\nemployee includes a person who does unpaid work for or at the direction of an employer.\ns 4 amd 2025 SL No. 45 s 3\n(sec.4-ssec.1) This section prescribes, for section 4 (5) (n) of the Act , services that are not residential services.\n(sec.4-ssec.2) A service is not a residential service if the service is conducted mainly to provide accommodation to— employees in connection with their employment, other than employees employed in the service by the service provider; or contractors in connection with their contracts for services.\n(sec.4-ssec.3) Also, a retirement village scheme is not a residential service.\n(sec.4-ssec.4) In this section— contractor means a person who does work under a contract for services, including, for example, a subcontractor. employee includes a person who does unpaid work for or at the direction of an employer.\n- (a) employees in connection with their employment, other than employees employed in the service by the service provider; or\n- (b) contractors in connection with their contracts for services.","sortOrder":5},{"sectionNumber":"sec.5","sectionType":"section","heading":"Prescribed building requirements— Act , s 28","content":"### sec.5 Prescribed building requirements— Act , s 28\n\nFor section 28 of the Act , the prescribed building requirements are the requirements stated in the Queensland Development Code, part 5.7 .\nIn this section—\nQueensland Development Code see the Building Act 1975 , section 13 .\n(sec.5-ssec.1) For section 28 of the Act , the prescribed building requirements are the requirements stated in the Queensland Development Code, part 5.7 .\n(sec.5-ssec.2) In this section— Queensland Development Code see the Building Act 1975 , section 13 .","sortOrder":6},{"sectionNumber":"pt.3","sectionType":"part","heading":"Accreditation decisions","content":"# Accreditation decisions","sortOrder":7},{"sectionNumber":"sec.6","sectionType":"section","heading":"Matters prescribed for level 1 accreditation decision— Act , s 42","content":"### sec.6 Matters prescribed for level 1 accreditation decision— Act , s 42\n\nThis section prescribes matters for section 42 (d) of the Act .\nIn having regard to the matter mentioned in section 42 (a) of the Act , the chief executive must consider whether the following matters apply—\nPrivacy and confidentiality\nEach resident’s right to privacy, dignity and confidentiality in all aspects of the resident’s life is recognised and respected by the service provider, each associate of the service provider and all staff of the residential service.\nA resident’s correspondence and other confidential information is accessed or disclosed only with the resident’s consent.\nAgreement for residency\nThe service provider gives information to residents, prospective residents, or representatives of residents or prospective residents, about the type of accommodation and services available.\nThe service provider uses an individual resident agreement for each resident.\nPrevention of abuse and neglect\nThe service provider—\nrecognises the right of residents to live in an environment free of—\nverbal, emotional, sexual or physical abuse; and\nneglect; and\nfinancial abuse; and\nimplements and complies with policies and procedures protecting the right mentioned in paragraph (a) .\nThe service provider or an associate of the service provider acts to uphold the legal and human rights of residents.\nGrievance mechanism\nResidents and representatives of residents, including, for example, advocates, are free to raise and have resolved with the service provider, an associate of the service provider or an external agency, including, for example, the Residential Tenancies Authority, any complaint or dispute they may have about the residential service without fear of retaliation.\nManagement of residents with complex or difficult behaviour\nNeeds of residents with complex or difficult behaviour are managed effectively in a way that is respectful of their dignity.\nAccess to external service providers\nResidents have full access to each of the following (each an external service provider )—\nan advocate;\na professional case worker;\nother providers of health, disability, welfare or other professional services.\nResidents who have asked for help from an external service provider have full access to the external service provider by way of visits to or from the external service provider.\nResidents have the freedom to choose external service providers, who are independent of the service provider, without fear of retaliation.\nEntitlement of residents to independence and freedom of choice\nEach resident’s right of independence and freedom of choice is recognised and respected, if the right does not unreasonably infringe on the rights of other residents.\nIn having regard to the matter mentioned in section 42 (b) of the Act , the chief executive must consider whether the following matters apply—\nLiving environment\nA safe, secure and comfortable living environment is provided to residents.\nAll areas of the registered premises, including, for example, internal and external areas and common areas, are kept clean and in good repair, and free from hazards.\nFurnishings and equipment supplied for use by residents are appropriate, comfortable, kept clean and in good repair, and are replaced as required.\nBedrooms and bathroom and toilet facilities provide appropriate personal space to residents and provide security and privacy to residents, including, for example, by having lockable doors.\nPassages and stairways are well lit and kept free of objects to allow safe and unimpeded movement through them at all times.\nRubbish is removed regularly and in a way that does not impact on the health and wellbeing of residents and staff of the residential service.\nSecurity and emergencies\nThe service provider has a safety and emergency plan that includes procedures for any situation requiring immediate attention and remedial action, including, for example, a serious incident or extreme weather event at the service.\nStaff and associates of the service provider are aware of, trained in and capable of implementing the procedures in the safety and emergency plan.\nThe service provider takes reasonable action to ensure residents are aware of the procedures in the safety and emergency plan.\nThe service provider takes reasonable action to ensure emergency services personnel and vehicles have access to the registered premises at all times.\nIn having regard to the matter mentioned in section 42 (c) of the Act , the chief executive must consider whether the following matters apply—\nBusiness management\nThe service provider applies transparent and accountable business principles to the management and operation of the residential service.\nThe service provider is aware of and meets obligations under workplace health and safety legislation.\nThe service provider takes reasonable action to ensure the service and the residents do not adversely impact on the peace and amenity of the neighbourhood.\nHuman resource management\nThe service provider plans and implements fair and consistent strategies for the recruitment, selection and development of staff of the residential service.\nThe service provider ensures staff are on duty in sufficient numbers to provide agreed services and support to residents.\nThe service provider ensures staff are adequately trained to carry out assigned duties within a safe and supportive environment.\n(sec.6-ssec.1) This section prescribes matters for section 42 (d) of the Act .\n(sec.6-ssec.2) In having regard to the matter mentioned in section 42 (a) of the Act , the chief executive must consider whether the following matters apply—\n(sec.6-ssec) Privacy and confidentiality Each resident’s right to privacy, dignity and confidentiality in all aspects of the resident’s life is recognised and respected by the service provider, each associate of the service provider and all staff of the residential service. A resident’s correspondence and other confidential information is accessed or disclosed only with the resident’s consent.\n(sec.6-ssec-oc.2) Agreement for residency The service provider gives information to residents, prospective residents, or representatives of residents or prospective residents, about the type of accommodation and services available. The service provider uses an individual resident agreement for each resident.\n(sec.6-ssec-oc.3) Prevention of abuse and neglect The service provider— recognises the right of residents to live in an environment free of— verbal, emotional, sexual or physical abuse; and neglect; and financial abuse; and implements and complies with policies and procedures protecting the right mentioned in paragraph (a) . The service provider or an associate of the service provider acts to uphold the legal and human rights of residents.\n(sec.6-ssec-oc.4) Grievance mechanism Residents and representatives of residents, including, for example, advocates, are free to raise and have resolved with the service provider, an associate of the service provider or an external agency, including, for example, the Residential Tenancies Authority, any complaint or dispute they may have about the residential service without fear of retaliation.\n(sec.6-ssec-oc.5) Management of residents with complex or difficult behaviour Needs of residents with complex or difficult behaviour are managed effectively in a way that is respectful of their dignity.\n(sec.6-ssec-oc.6) Access to external service providers Residents have full access to each of the following (each an external service provider )— an advocate; a professional case worker; other providers of health, disability, welfare or other professional services. Residents who have asked for help from an external service provider have full access to the external service provider by way of visits to or from the external service provider. Residents have the freedom to choose external service providers, who are independent of the service provider, without fear of retaliation.\n(sec.6-ssec-oc.7) Entitlement of residents to independence and freedom of choice Each resident’s right of independence and freedom of choice is recognised and respected, if the right does not unreasonably infringe on the rights of other residents.\n(sec.6-ssec.3) In having regard to the matter mentioned in section 42 (b) of the Act , the chief executive must consider whether the following matters apply—\n(sec.6-ssec-oc.8) Living environment A safe, secure and comfortable living environment is provided to residents. All areas of the registered premises, including, for example, internal and external areas and common areas, are kept clean and in good repair, and free from hazards. Furnishings and equipment supplied for use by residents are appropriate, comfortable, kept clean and in good repair, and are replaced as required. Bedrooms and bathroom and toilet facilities provide appropriate personal space to residents and provide security and privacy to residents, including, for example, by having lockable doors. Passages and stairways are well lit and kept free of objects to allow safe and unimpeded movement through them at all times. Rubbish is removed regularly and in a way that does not impact on the health and wellbeing of residents and staff of the residential service.\n(sec.6-ssec-oc.9) Security and emergencies The service provider has a safety and emergency plan that includes procedures for any situation requiring immediate attention and remedial action, including, for example, a serious incident or extreme weather event at the service. Staff and associates of the service provider are aware of, trained in and capable of implementing the procedures in the safety and emergency plan. The service provider takes reasonable action to ensure residents are aware of the procedures in the safety and emergency plan. The service provider takes reasonable action to ensure emergency services personnel and vehicles have access to the registered premises at all times.\n(sec.6-ssec.4) In having regard to the matter mentioned in section 42 (c) of the Act , the chief executive must consider whether the following matters apply—\n(sec.6-ssec-oc.10) Business management The service provider applies transparent and accountable business principles to the management and operation of the residential service. The service provider is aware of and meets obligations under workplace health and safety legislation. The service provider takes reasonable action to ensure the service and the residents do not adversely impact on the peace and amenity of the neighbourhood.\n(sec.6-ssec-oc.11) Human resource management The service provider plans and implements fair and consistent strategies for the recruitment, selection and development of staff of the residential service. The service provider ensures staff are on duty in sufficient numbers to provide agreed services and support to residents. The service provider ensures staff are adequately trained to carry out assigned duties within a safe and supportive environment.\n- • Each resident’s right to privacy, dignity and confidentiality in all aspects of the resident’s life is recognised and respected by the service provider, each associate of the service provider and all staff of the residential service.\n- • A resident’s correspondence and other confidential information is accessed or disclosed only with the resident’s consent.\n- • The service provider gives information to residents, prospective residents, or representatives of residents or prospective residents, about the type of accommodation and services available.\n- • The service provider uses an individual resident agreement for each resident.\n- • The service provider— (a) recognises the right of residents to live in an environment free of— (i) verbal, emotional, sexual or physical abuse; and (ii) neglect; and (iii) financial abuse; and (b) implements and complies with policies and procedures protecting the right mentioned in paragraph (a) .\n- (a) recognises the right of residents to live in an environment free of— (i) verbal, emotional, sexual or physical abuse; and (ii) neglect; and (iii) financial abuse; and\n- (i) verbal, emotional, sexual or physical abuse; and\n- (ii) neglect; and\n- (iii) financial abuse; and\n- (b) implements and complies with policies and procedures protecting the right mentioned in paragraph (a) .\n- • The service provider or an associate of the service provider acts to uphold the legal and human rights of residents.\n- (a) recognises the right of residents to live in an environment free of— (i) verbal, emotional, sexual or physical abuse; and (ii) neglect; and (iii) financial abuse; and\n- (i) verbal, emotional, sexual or physical abuse; and\n- (ii) neglect; and\n- (iii) financial abuse; and\n- (b) implements and complies with policies and procedures protecting the right mentioned in paragraph (a) .\n- (i) verbal, emotional, sexual or physical abuse; and\n- (ii) neglect; and\n- (iii) financial abuse; and\n- • Residents and representatives of residents, including, for example, advocates, are free to raise and have resolved with the service provider, an associate of the service provider or an external agency, including, for example, the Residential Tenancies Authority, any complaint or dispute they may have about the residential service without fear of retaliation.\n- • Needs of residents with complex or difficult behaviour are managed effectively in a way that is respectful of their dignity.\n- • Residents have full access to each of the following (each an external service provider )— (a) an advocate; (b) a professional case worker; (c) other providers of health, disability, welfare or other professional services.\n- (a) an advocate;\n- (b) a professional case worker;\n- (c) other providers of health, disability, welfare or other professional services.\n- • Residents who have asked for help from an external service provider have full access to the external service provider by way of visits to or from the external service provider.\n- • Residents have the freedom to choose external service providers, who are independent of the service provider, without fear of retaliation.\n- (a) an advocate;\n- (b) a professional case worker;\n- (c) other providers of health, disability, welfare or other professional services.\n- • Each resident’s right of independence and freedom of choice is recognised and respected, if the right does not unreasonably infringe on the rights of other residents.\n- • A safe, secure and comfortable living environment is provided to residents.\n- • All areas of the registered premises, including, for example, internal and external areas and common areas, are kept clean and in good repair, and free from hazards.\n- • Furnishings and equipment supplied for use by residents are appropriate, comfortable, kept clean and in good repair, and are replaced as required.\n- • Bedrooms and bathroom and toilet facilities provide appropriate personal space to residents and provide security and privacy to residents, including, for example, by having lockable doors.\n- • Passages and stairways are well lit and kept free of objects to allow safe and unimpeded movement through them at all times.\n- • Rubbish is removed regularly and in a way that does not impact on the health and wellbeing of residents and staff of the residential service.\n- • The service provider has a safety and emergency plan that includes procedures for any situation requiring immediate attention and remedial action, including, for example, a serious incident or extreme weather event at the service.\n- • Staff and associates of the service provider are aware of, trained in and capable of implementing the procedures in the safety and emergency plan.\n- • The service provider takes reasonable action to ensure residents are aware of the procedures in the safety and emergency plan.\n- • The service provider takes reasonable action to ensure emergency services personnel and vehicles have access to the registered premises at all times.\n- • The service provider applies transparent and accountable business principles to the management and operation of the residential service.\n- • The service provider is aware of and meets obligations under workplace health and safety legislation.\n- • The service provider takes reasonable action to ensure the service and the residents do not adversely impact on the peace and amenity of the neighbourhood.\n- • The service provider plans and implements fair and consistent strategies for the recruitment, selection and development of staff of the residential service.\n- • The service provider ensures staff are on duty in sufficient numbers to provide agreed services and support to residents.\n- • The service provider ensures staff are adequately trained to carry out assigned duties within a safe and supportive environment.","sortOrder":8},{"sectionNumber":"sec.7","sectionType":"section","heading":"Matters prescribed for level 2 accreditation decision— Act , s 43","content":"### sec.7 Matters prescribed for level 2 accreditation decision— Act , s 43\n\nThis section prescribes matters for section 43 (c) of the Act .\nIn having regard to the matter mentioned in section 43 (a) of the Act , the chief executive must consider whether the following matter applies—\nFood and nutrition\nResidents are provided with food and nutrition complying with the best practice guide for healthy eating in supported accommodation published by the health department on the website of the Metro South Hospital and Health Service.\nIn having regard to the matter mentioned in section 43 (b) of the Act , the chief executive must consider whether the following matters apply—\nKitchens\nThe kitchen facilities comply with the service provider’s accredited food safety program, if any, or the food standards code, standard 3.2.3.\nFood handling and storage\nProcedures are in place to ensure the safe delivery and storage of food.\nPersons preparing and serving food observe personal hygiene and cleanliness practices, take reasonable action to minimise the risk of food contamination, and comply with the service provider’s accredited food safety program, if any, or the food standards code, standard 3.2.2.\nIn this section—\naccredited food safety program means an accredited food safety program under the Food Act 2006 .\nfood standards code means the Australia New Zealand Food Standards Code under the Food Standards Australia New Zealand Act 1991 (Cwlth) .\nhealth department means the department in which the Hospital and Health Boards Act 2011 is administered.\n(sec.7-ssec.1) This section prescribes matters for section 43 (c) of the Act .\n(sec.7-ssec.2) In having regard to the matter mentioned in section 43 (a) of the Act , the chief executive must consider whether the following matter applies—\n(sec.7-ssec) Food and nutrition Residents are provided with food and nutrition complying with the best practice guide for healthy eating in supported accommodation published by the health department on the website of the Metro South Hospital and Health Service.\n(sec.7-ssec.3) In having regard to the matter mentioned in section 43 (b) of the Act , the chief executive must consider whether the following matters apply—\n(sec.7-ssec-oc.2) Kitchens The kitchen facilities comply with the service provider’s accredited food safety program, if any, or the food standards code, standard 3.2.3.\n(sec.7-ssec-oc.3) Food handling and storage Procedures are in place to ensure the safe delivery and storage of food. Persons preparing and serving food observe personal hygiene and cleanliness practices, take reasonable action to minimise the risk of food contamination, and comply with the service provider’s accredited food safety program, if any, or the food standards code, standard 3.2.2.\n(sec.7-ssec.4) In this section— accredited food safety program means an accredited food safety program under the Food Act 2006 . food standards code means the Australia New Zealand Food Standards Code under the Food Standards Australia New Zealand Act 1991 (Cwlth) . health department means the department in which the Hospital and Health Boards Act 2011 is administered.\n- • Residents are provided with food and nutrition complying with the best practice guide for healthy eating in supported accommodation published by the health department on the website of the Metro South Hospital and Health Service.\n- • The kitchen facilities comply with the service provider’s accredited food safety program, if any, or the food standards code, standard 3.2.3.\n- • Procedures are in place to ensure the safe delivery and storage of food.\n- • Persons preparing and serving food observe personal hygiene and cleanliness practices, take reasonable action to minimise the risk of food contamination, and comply with the service provider’s accredited food safety program, if any, or the food standards code, standard 3.2.2.","sortOrder":9},{"sectionNumber":"sec.8","sectionType":"section","heading":"Matters prescribed for level 3 accreditation decision— Act , s 44","content":"### sec.8 Matters prescribed for level 3 accreditation decision— Act , s 44\n\nThis section prescribes matters for section 44 (c) of the Act .\nIn having regard to the matter mentioned in section 44 (a) of the Act , the chief executive must consider whether the following matters apply—\nHuman resource management\nThe service provider ensures staff who provide personal care services hold a current qualification for the administration of first aid and cardiopulmonary resuscitation.\nAccess to externally provided support services\nPersonal care services for residents are delivered, to the extent possible, through entities external to the residential service.\nFinancial and clerical support\nResidents have management of their own financial affairs to the extent possible or have entities external to the residential service help with financial decisions.\nIf residents require clerical support or help in managing their daily finances, practices are transparent and ensure accountability for funds held for residents.\nAssistance with medication\nIf residents ask for help in taking their medication in accordance with medical directions, help is given in accordance with the guideline for medication assistance in residential services with level 3 accreditation published by the department on the department’s website.\nHealth care\nResidents have a choice of health care provider.\nIf necessary, residents are encouraged and helped to maintain their physical, dental and mental health.\nClothing\nResidents are supported to ensure they have access to and wear clothing appropriate to the situation and climate.\nHygiene management\nThe personal hygiene needs of residents are met in a way consistent with individual needs and respect for dignity and privacy.\nPreservation of social networks\nThe importance of preserving family relationships and informal social networks is recognised and supported.\nChoice and decision making\nResidents participate in decisions about the services they receive.\nResidents are able to exercise choice and control over their lifestyle if this does not unreasonably infringe on the rights of other residents.\n(sec.8-ssec.1) This section prescribes matters for section 44 (c) of the Act .\n(sec.8-ssec.2) In having regard to the matter mentioned in section 44 (a) of the Act , the chief executive must consider whether the following matters apply—\n(sec.8-ssec) Human resource management The service provider ensures staff who provide personal care services hold a current qualification for the administration of first aid and cardiopulmonary resuscitation.\n(sec.8-ssec-oc.2) Access to externally provided support services Personal care services for residents are delivered, to the extent possible, through entities external to the residential service.\n(sec.8-ssec-oc.3) Financial and clerical support Residents have management of their own financial affairs to the extent possible or have entities external to the residential service help with financial decisions. If residents require clerical support or help in managing their daily finances, practices are transparent and ensure accountability for funds held for residents.\n(sec.8-ssec-oc.4) Assistance with medication If residents ask for help in taking their medication in accordance with medical directions, help is given in accordance with the guideline for medication assistance in residential services with level 3 accreditation published by the department on the department’s website.\n(sec.8-ssec-oc.5) Health care Residents have a choice of health care provider. If necessary, residents are encouraged and helped to maintain their physical, dental and mental health.\n(sec.8-ssec-oc.6) Clothing Residents are supported to ensure they have access to and wear clothing appropriate to the situation and climate.\n(sec.8-ssec-oc.7) Hygiene management The personal hygiene needs of residents are met in a way consistent with individual needs and respect for dignity and privacy.\n(sec.8-ssec-oc.8) Preservation of social networks The importance of preserving family relationships and informal social networks is recognised and supported.\n(sec.8-ssec-oc.9) Choice and decision making Residents participate in decisions about the services they receive. Residents are able to exercise choice and control over their lifestyle if this does not unreasonably infringe on the rights of other residents.\n- • The service provider ensures staff who provide personal care services hold a current qualification for the administration of first aid and cardiopulmonary resuscitation.\n- • Personal care services for residents are delivered, to the extent possible, through entities external to the residential service.\n- • Residents have management of their own financial affairs to the extent possible or have entities external to the residential service help with financial decisions.\n- • If residents require clerical support or help in managing their daily finances, practices are transparent and ensure accountability for funds held for residents.\n- • If residents ask for help in taking their medication in accordance with medical directions, help is given in accordance with the guideline for medication assistance in residential services with level 3 accreditation published by the department on the department’s website.\n- • Residents have a choice of health care provider.\n- • If necessary, residents are encouraged and helped to maintain their physical, dental and mental health.\n- • Residents are supported to ensure they have access to and wear clothing appropriate to the situation and climate.\n- • The personal hygiene needs of residents are met in a way consistent with individual needs and respect for dignity and privacy.\n- • The importance of preserving family relationships and informal social networks is recognised and supported.\n- • Residents participate in decisions about the services they receive.\n- • Residents are able to exercise choice and control over their lifestyle if this does not unreasonably infringe on the rights of other residents.","sortOrder":10},{"sectionNumber":"pt.4","sectionType":"part","heading":"Miscellaneous","content":"# Miscellaneous","sortOrder":11},{"sectionNumber":"sec.9","sectionType":"section","heading":"Notice of other changes— Act , s 69","content":"### sec.9 Notice of other changes— Act , s 69\n\nThe following matters are prescribed for section 69 (1) (d) of the Act —\na change to the fire safety management plan for the registered premises;\na change in a matter relevant to whether the service provider or an associate of the service provider would be a suitable person under section 22 of the Act ;\nthe local government for the area in which the registered premises are situated decides that the premises do not comply with the prescribed building requirements for the premises.\n- (a) a change to the fire safety management plan for the registered premises;\n- (b) a change in a matter relevant to whether the service provider or an associate of the service provider would be a suitable person under section 22 of the Act ;\n- (c) the local government for the area in which the registered premises are situated decides that the premises do not comply with the prescribed building requirements for the premises.","sortOrder":12},{"sectionNumber":"sec.10","sectionType":"section","heading":"Fire safety management plan— Act , s 75","content":"### sec.10 Fire safety management plan— Act , s 75\n\nThis section prescribes requirements for section 75 of the Act .\nA fire safety management plan for premises in which a residential service is conducted must state each of the following—\nthe number of residents allowed to occupy the premises, taking into account room size requirements stated in the prescribed building requirements for the premises;\nthe proposed maintenance schedule for the premises’ fire safety equipment;\nthe evacuation plan for evacuating the premises’ occupants, including, for example, occupants with an intellectual or physical disability, in the event of a fire on the premises;\nthe proposed training programs for the premises’ occupants and staff of the service about—\nfire management and prevention; and\nemergency evacuation;\na list of the premises’ fire safety equipment, together with the brand name and model number, if any, of each piece of equipment.\nSection 75 of the Act does not apply to premises that are a budget accommodation building—see section 74 of the Act . For premises that are a budget accommodation building, see the Fire Services Act 1990 , chapter 4A , part 4 , division 2 .\nAlso, the fire safety management plan must be accompanied by a copy of the building plans, in a reasonable scale, identifying the location of the premises’ fire safety equipment and fire exits.\ns 10 amd 2024 Act No. 22 s 92 sch 1\n(sec.10-ssec.1) This section prescribes requirements for section 75 of the Act .\n(sec.10-ssec.2) A fire safety management plan for premises in which a residential service is conducted must state each of the following— the number of residents allowed to occupy the premises, taking into account room size requirements stated in the prescribed building requirements for the premises; the proposed maintenance schedule for the premises’ fire safety equipment; the evacuation plan for evacuating the premises’ occupants, including, for example, occupants with an intellectual or physical disability, in the event of a fire on the premises; the proposed training programs for the premises’ occupants and staff of the service about— fire management and prevention; and emergency evacuation; a list of the premises’ fire safety equipment, together with the brand name and model number, if any, of each piece of equipment. Section 75 of the Act does not apply to premises that are a budget accommodation building—see section 74 of the Act . For premises that are a budget accommodation building, see the Fire Services Act 1990 , chapter 4A , part 4 , division 2 .\n(sec.10-ssec.3) Also, the fire safety management plan must be accompanied by a copy of the building plans, in a reasonable scale, identifying the location of the premises’ fire safety equipment and fire exits.\n- (a) the number of residents allowed to occupy the premises, taking into account room size requirements stated in the prescribed building requirements for the premises;\n- (b) the proposed maintenance schedule for the premises’ fire safety equipment;\n- (c) the evacuation plan for evacuating the premises’ occupants, including, for example, occupants with an intellectual or physical disability, in the event of a fire on the premises;\n- (d) the proposed training programs for the premises’ occupants and staff of the service about— (i) fire management and prevention; and (ii) emergency evacuation;\n- (i) fire management and prevention; and\n- (ii) emergency evacuation;\n- (e) a list of the premises’ fire safety equipment, together with the brand name and model number, if any, of each piece of equipment.\n- (i) fire management and prevention; and\n- (ii) emergency evacuation;","sortOrder":13},{"sectionNumber":"sec.11","sectionType":"section","heading":"Prescribed records— Act , s 77","content":"### sec.11 Prescribed records— Act , s 77\n\nThis section prescribes, for section 77 of the Act —\nthe records that must be made and kept by the service provider for a registered service; and\nthe time for which the records must be kept.\nThe service provider for a registered service must make and keep the following records—\nthe full name, date of birth and gender of each resident in the service;\nthe name and contact details of each resident’s next of kin, if known, and any known substitute decision maker;\nfor each complaint received by the service provider about the service—\nthe nature of the complaint; and\nthe name of the person who made the complaint; and\nthe date the complaint was made; and\nthe action the service provider took to investigate and resolve the complaint; and\nthe date the service provider took the action mentioned in subparagraph (iv) ;\nfor each serious incident at the service—\nthe nature of the incident; and\nthe date of the incident; and\nthe name of each resident affected by the incident; and\nthe name of staff of the residential service, if any, who witnessed the incident; and\nthe name of staff of the residential service, if any, to whom the incident was reported; and\nthe action the service provider took in relation to the incident; and\nthe date the service provider took the action mentioned in subparagraph (vi) .\nIf a residential service provides a food service to a resident, the service provider must make and keep a record of the resident’s special dietary requirements, if any.\nnutritional care plan made by a dietician\nallergies or food intolerances\ncultural observances\nIf a residential service provides a personal care service to a resident, the service provider must make and keep a record of the following for the resident—\nthe daily living and medical or health supports required by the resident;\nthe name and contact details of the resident’s doctor;\nthe name and contact details of each entity that referred the resident to the service, if known;\nthe details of any instruction given by the resident to the service provider, an associate of the service provider or staff of the residential service about the personal care service.\nA service provider for a residential service must keep a register of the records required to be kept under this section at the registered premises for the service.\nThe records mentioned in this section must be kept for at least 3 years after—\nthe day a resident to whom the record relates leaves the residential service; or\nif the resident dies while residing at the residential service, the day the resident dies.\nIn this section—\nnext of kin includes spouse.\nsubstitute decision maker means—\nan administrator appointed under the Guardianship and Administration Act 2000 ; or\nan attorney appointed under the Powers of Attorney Act 1998 ; or\na guardian appointed under the Guardianship and Administration Act 2000 .\n(sec.11-ssec.1) This section prescribes, for section 77 of the Act — the records that must be made and kept by the service provider for a registered service; and the time for which the records must be kept.\n(sec.11-ssec.2) The service provider for a registered service must make and keep the following records— the full name, date of birth and gender of each resident in the service; the name and contact details of each resident’s next of kin, if known, and any known substitute decision maker; for each complaint received by the service provider about the service— the nature of the complaint; and the name of the person who made the complaint; and the date the complaint was made; and the action the service provider took to investigate and resolve the complaint; and the date the service provider took the action mentioned in subparagraph (iv) ; for each serious incident at the service— the nature of the incident; and the date of the incident; and the name of each resident affected by the incident; and the name of staff of the residential service, if any, who witnessed the incident; and the name of staff of the residential service, if any, to whom the incident was reported; and the action the service provider took in relation to the incident; and the date the service provider took the action mentioned in subparagraph (vi) .\n(sec.11-ssec.3) If a residential service provides a food service to a resident, the service provider must make and keep a record of the resident’s special dietary requirements, if any. nutritional care plan made by a dietician allergies or food intolerances cultural observances\n(sec.11-ssec.4) If a residential service provides a personal care service to a resident, the service provider must make and keep a record of the following for the resident— the daily living and medical or health supports required by the resident; the name and contact details of the resident’s doctor; the name and contact details of each entity that referred the resident to the service, if known; the details of any instruction given by the resident to the service provider, an associate of the service provider or staff of the residential service about the personal care service.\n(sec.11-ssec.5) A service provider for a residential service must keep a register of the records required to be kept under this section at the registered premises for the service.\n(sec.11-ssec.6) The records mentioned in this section must be kept for at least 3 years after— the day a resident to whom the record relates leaves the residential service; or if the resident dies while residing at the residential service, the day the resident dies.\n(sec.11-ssec.7) In this section— next of kin includes spouse. substitute decision maker means— an administrator appointed under the Guardianship and Administration Act 2000 ; or an attorney appointed under the Powers of Attorney Act 1998 ; or a guardian appointed under the Guardianship and Administration Act 2000 .\n- (a) the records that must be made and kept by the service provider for a registered service; and\n- (b) the time for which the records must be kept.\n- (a) the full name, date of birth and gender of each resident in the service;\n- (b) the name and contact details of each resident’s next of kin, if known, and any known substitute decision maker;\n- (c) for each complaint received by the service provider about the service— (i) the nature of the complaint; and (ii) the name of the person who made the complaint; and (iii) the date the complaint was made; and (iv) the action the service provider took to investigate and resolve the complaint; and (v) the date the service provider took the action mentioned in subparagraph (iv) ;\n- (i) the nature of the complaint; and\n- (ii) the name of the person who made the complaint; and\n- (iii) the date the complaint was made; and\n- (iv) the action the service provider took to investigate and resolve the complaint; and\n- (v) the date the service provider took the action mentioned in subparagraph (iv) ;\n- (d) for each serious incident at the service— (i) the nature of the incident; and (ii) the date of the incident; and (iii) the name of each resident affected by the incident; and (iv) the name of staff of the residential service, if any, who witnessed the incident; and (v) the name of staff of the residential service, if any, to whom the incident was reported; and (vi) the action the service provider took in relation to the incident; and (vii) the date the service provider took the action mentioned in subparagraph (vi) .\n- (i) the nature of the incident; and\n- (ii) the date of the incident; and\n- (iii) the name of each resident affected by the incident; and\n- (iv) the name of staff of the residential service, if any, who witnessed the incident; and\n- (v) the name of staff of the residential service, if any, to whom the incident was reported; and\n- (vi) the action the service provider took in relation to the incident; and\n- (vii) the date the service provider took the action mentioned in subparagraph (vi) .\n- (i) the nature of the complaint; and\n- (ii) the name of the person who made the complaint; and\n- (iii) the date the complaint was made; and\n- (iv) the action the service provider took to investigate and resolve the complaint; and\n- (v) the date the service provider took the action mentioned in subparagraph (iv) ;\n- (i) the nature of the incident; and\n- (ii) the date of the incident; and\n- (iii) the name of each resident affected by the incident; and\n- (iv) the name of staff of the residential service, if any, who witnessed the incident; and\n- (v) the name of staff of the residential service, if any, to whom the incident was reported; and\n- (vi) the action the service provider took in relation to the incident; and\n- (vii) the date the service provider took the action mentioned in subparagraph (vi) .\n- • nutritional care plan made by a dietician\n- • allergies or food intolerances\n- • cultural observances\n- (a) the daily living and medical or health supports required by the resident;\n- (b) the name and contact details of the resident’s doctor;\n- (c) the name and contact details of each entity that referred the resident to the service, if known;\n- (d) the details of any instruction given by the resident to the service provider, an associate of the service provider or staff of the residential service about the personal care service.\n- (a) the day a resident to whom the record relates leaves the residential service; or\n- (b) if the resident dies while residing at the residential service, the day the resident dies.\n- (a) an administrator appointed under the Guardianship and Administration Act 2000 ; or\n- (b) an attorney appointed under the Powers of Attorney Act 1998 ; or\n- (c) a guardian appointed under the Guardianship and Administration Act 2000 .","sortOrder":14},{"sectionNumber":"sec.12","sectionType":"section","heading":"Fees","content":"### sec.12 Fees\n\nThe fees payable under the Act are stated in schedule 1 .","sortOrder":15},{"sectionNumber":"pt.5","sectionType":"part","heading":null,"content":"","sortOrder":16},{"sectionNumber":"pt.5-div.1","sectionType":"division","heading":null,"content":"","sortOrder":17},{"sectionNumber":"sec.13","sectionType":"section","heading":null,"content":"### Section sec.13\n\ns 13 amd 2020 SL No. 134 s 4\nom 2025 SL No. 45 s 4","sortOrder":18},{"sectionNumber":"sec.14","sectionType":"section","heading":null,"content":"### Section sec.14\n\ns 14 om 2025 SL No. 45 s 4","sortOrder":19},{"sectionNumber":"pt.5-div.2","sectionType":"division","heading":null,"content":"","sortOrder":20},{"sectionNumber":"sec.15","sectionType":"section","heading":null,"content":"### Section sec.15\n\ns 15 ins 2020 SL No. 134 s 5\nom 2025 SL No. 45 s 4","sortOrder":21},{"sectionNumber":"pt.5-div.3","sectionType":"division","heading":null,"content":"","sortOrder":22},{"sectionNumber":"sec.16","sectionType":"section","heading":null,"content":"### Section sec.16\n\ns 16 ins 2022 SL No. 94 s 3\nom 2025 SL No. 45 s 4","sortOrder":23}],"analysis":{"issue_detection":{"absurdities":[{"type":"self_contradicting","section":"sec.4(2)","severity":"medium","reasoning":"The drafting intention appears to be preventing accommodation linked to employment from being captured, yet it re-captures the very people most likely to live on-site (the service's own workers), creating an asymmetry with no evident policy rationale. A service provider cannot simultaneously be exempt and regulated for the same premises depending solely on who the employer of the resident happens to be.","confidence":0.75,"description":"The exclusion for employee accommodation carves out 'employees employed in the service by the service provider' — meaning that if the service provider houses their own staff, THAT portion IS a residential service, but if they house third-party employees it is NOT. This creates the perverse outcome that a service provider who accommodates their own workers attracts full regulatory burden, while one providing identical accommodation to workers employed by others faces none."},{"type":"impossible_compliance","section":"sec.7 (Food and nutrition)","severity":"high","reasoning":"A web-hosted guide that is not itself a legislative instrument can be changed or taken down unilaterally by the health department or Metro South Hospital and Health Service. Service providers cannot know with certainty at any given moment what standard they must meet, and regulators cannot enforce a standard that may have silently changed. This is a classic ambulatory reference problem but exacerbated because the reference is to an informal website publication rather than a gazette notice or subordinate legislation.","confidence":0.82,"description":"The food and nutrition standard for level 2 accreditation requires compliance with 'the best practice guide for healthy eating in supported accommodation published by the health department on the website of the Metro South Hospital and Health Service.' This anchors a legally binding compliance obligation to an informal administrative publication hosted on a specific hospital and health service website that can be altered, removed or relocated at any time without legislative process, making the standard of compliance indeterminate and potentially impossible to verify."},{"type":"self_contradicting","section":"sec.8 (Access to externally provided support services)","severity":"medium","reasoning":"If compliance with externally-delivered care is maximised, internal staff providing personal care approaches zero. Yet the regulation mandates that those (potentially zero or minimal) internal staff hold current first aid and CPR qualifications. This is not impossible in isolation but creates a structural tension: the regulation simultaneously pushes care outside whilst imposing internal staffing standards predicated on internal care being provided.","confidence":0.7,"description":"Level 3 accreditation requires that 'personal care services for residents are delivered, to the extent possible, through entities external to the residential service.' Yet level 3 accreditation also requires that 'the service provider ensures staff who provide personal care services hold a current qualification for the administration of first aid and CPR.' If personal care must be delivered externally to the maximum possible extent, there is minimal reason for the service to maintain internally qualified staff, yet internal staff must still hold those qualifications. The two requirements pull directly against each other."},{"type":"impossible_compliance","section":"sec.8 (Clothing)","severity":"medium","reasoning":"Compelling an adult with legal capacity to wear particular clothing infringes personal autonomy. The regulation elsewhere (sec.6, sec.8 'Choice and decision making') strongly protects resident autonomy and choice. The clothing requirement is irreconcilable with those provisions for residents who are capable of making their own clothing decisions. For residents without capacity, separate guardianship legislation governs decisions, not this regulation.","confidence":0.72,"description":"The regulation requires that residents 'are supported to ensure they have access to and wear clothing appropriate to the situation and climate.' The obligation to ensure residents actually WEAR particular clothing is a direct infringement of the autonomy principles simultaneously mandated elsewhere in the regulation (right of independence and freedom of choice, choice and control over lifestyle). It is also practically impossible to compel a competent adult to wear specific clothing without breaching their legal rights."},{"type":"impossible_compliance","section":"sec.8 (Assistance with medication)","severity":"high","reasoning":"Medication assistance is a high-risk activity. Tying the legal standard of care to a departmental website publication — which has no status as a legislative instrument and can be changed without notice — means service providers cannot rely on their current practices remaining compliant, and enforcement authorities cannot point to a stable legal standard. This is particularly serious given the health and safety implications of medication administration.","confidence":0.83,"description":"Help with medication must be given 'in accordance with the guideline for medication assistance in residential services with level 3 accreditation published by the department on the department's website.' Like the food and nutrition standard, this anchors a legally binding obligation to an informal, unlegislated web publication that may be altered or removed at any time, creating an indeterminate and unenforceable compliance standard."},{"type":"self_contradicting","section":"sec.11(3)","severity":"low","reasoning":"Recording cultural observances as a dietary record item necessarily captures information about a person's religion, ethnicity or cultural background. This potentially conflicts with the privacy and confidentiality obligations in sec.6 (which require that confidential information only be accessed or disclosed with consent) and may engage obligations under the Information Privacy Act 2009 (Qld). The tension is internal to the regulation's own value framework.","confidence":0.6,"description":"Section 11(3) requires the service provider to keep a record of a resident's special dietary requirements 'if any' — but then lists examples including 'nutritional care plan made by a dietician', 'allergies or food intolerances', and 'cultural observances'. The inclusion of 'cultural observances' as a dietary record item imposes a data collection obligation concerning a resident's religion or cultural background, which may conflict with privacy legislation and the dignity and confidentiality rights guaranteed under sec.6."},{"type":"impossible_compliance","section":"sec.10(2)","severity":"low","reasoning":"The section itself acknowledges budget accommodation buildings are excluded. However, the formula for calculating maximum occupancy references the prescribed building requirements under sec.5, which logically do not apply to excluded premises. A service that transitions from one category to the other faces a gap in the calculation methodology.","confidence":0.55,"description":"The fire safety management plan must state 'the number of residents allowed to occupy the premises, taking into account room size requirements stated in the prescribed building requirements for the premises.' However, the prescribed building requirements are those in the Queensland Development Code part 5.7 (sec.5). If a service is conducted in premises classified as a budget accommodation building — which are explicitly excluded from sec.75 of the Act and therefore from this section — there are no prescribed building requirements applicable under this regulation, making the occupancy number calculation impossible to perform as directed."}],"contradictions":[{"severity":"medium","section_a":"sec.6 (Privacy and confidentiality) — 'A resident's correspondence and other confidential information is accessed or disclosed only with the resident's consent.'","section_b":"sec.11(2)(c) — Service providers must record 'the name of the person who made the complaint' for each complaint received.","confidence":0.65,"description":"Where a complaint is made by a resident about their own service, recording the complainant's name creates a permanent record that may be seen by the very service provider being complained about. If the complainant is a resident, their identity as a complainant constitutes confidential information disclosed to the service provider without necessarily having the resident's explicit consent to that specific recording and retention. This directly undermines the confidentiality protection."},{"severity":"medium","section_a":"sec.6 (Grievance mechanism) — 'Residents...are free to raise...any complaint...without fear of retaliation.'","section_b":"sec.11(2)(c)(ii) — The service provider must record 'the name of the person who made the complaint.'","confidence":0.72,"description":"The anti-retaliation guarantee in the grievance mechanism provision is structurally undermined by the mandatory recording of complainants' identities by the very service provider being complained about. A resident who knows their name will be recorded by the service provider in a register kept on the premises may reasonably fear identification and retaliation, contradicting the stated protection."},{"severity":"medium","section_a":"sec.6 (Entitlement of residents to independence and freedom of choice) — 'Each resident's right of independence and freedom of choice is recognised and respected.'","section_b":"sec.8 (Clothing) — 'Residents are supported to ensure they have access to and wear clothing appropriate to the situation and climate.'","confidence":0.74,"description":"The freedom of choice principle in level 1 accreditation protects resident autonomy generally. The level 3 clothing requirement imposes an obligation to ensure residents wear particular clothing, which directly overrides resident choice in a mundane but personal domain. A higher accreditation level should not diminish the autonomy rights guaranteed at a lower level."},{"severity":"low","section_a":"sec.8 (Access to externally provided support services) — Personal care services must be delivered 'to the extent possible, through entities external to the residential service.'","section_b":"sec.8 (Hygiene management) — 'The personal hygiene needs of residents are met in a way consistent with individual needs and respect for dignity and privacy.'","confidence":0.52,"description":"Hygiene management is a personal care service. If it must be delivered externally to the maximum possible extent, external hygiene care workers entering the premises to provide intimate personal care may conflict with the privacy and dignity requirements of hygiene management, particularly in shared or limited facilities. The two standards apply simultaneously without any mechanism to resolve conflicts between externalisation and privacy."},{"severity":"low","section_a":"sec.6 (Security and emergencies) — 'The service provider takes reasonable action to ensure emergency services personnel and vehicles have access to the registered premises at all times.'","section_b":"sec.6 (Living environment) — 'Bedrooms and bathroom and toilet facilities provide...security and privacy to residents, including, for example, by having lockable doors.'","confidence":0.58,"description":"The requirement to ensure emergency services have access 'at all times' sits in tension with the requirement to provide lockable rooms for resident security and privacy. Locked rooms by definition restrict access, including potentially to emergency personnel. While 'reasonable action' softens the access requirement, no mechanism is provided for resolving conflicts between the two standards — e.g., master key policies — creating a practical compliance gap."},{"severity":"low","section_a":"sec.7 (Kitchens) — Kitchen facilities must comply with 'the food standards code, standard 3.2.3' if no accredited food safety program exists.","section_b":"sec.7 (Food handling and storage) — Persons preparing food must comply with 'the food standards code, standard 3.2.2' if no accredited food safety program exists.","confidence":0.5,"description":"This is not a logical contradiction but a potential practical one: Standard 3.2.3 governs food premises and equipment, while 3.2.2 governs food safety practices. However, Standard 3.2.3 of the Australia New Zealand Food Standards Code has historically applied only to food businesses as defined under that Code, not necessarily to residential care settings. If a residential service does not meet the Code's definition of a 'food business,' compliance with 3.2.3 may be technically impossible or inapplicable, while the regulation mandates it regardless. The regulation does not address this definitional gap."}]},"summary":{"complexity_score":6,"scope_assessment":{"changed":false,"description":"The regulation appears to remain within its original intended scope — providing detailed operational standards and procedural requirements to support the accreditation framework in the parent Act. The 2025 amendments removed some transitional or supplementary provisions (sections 13–16) but this reflects ordinary legislative housekeeping rather than a substantive change in purpose or scope."},"complexity_factors":["Operates as a subordinate regulation under a parent Act, requiring cross-referencing to the Residential Services (Accreditation) Act 2002 to fully understand obligations","Three-tiered accreditation structure with cumulative and distinct standards at each level","Multiple cross-references to external legislative instruments including the Queensland Development Code, Food Standards Australia New Zealand Act, Food Act 2006, Building Act 1975, Fire Services Act 1990, Guardianship and Administration Act 2000, and Powers of Attorney Act 1998","Mix of qualitative standards (e.g., 'transparent and accountable') and precise operational requirements (e.g., specific food safety code standards 3.2.2 and 3.2.3)","Fire safety requirements contain carve-outs for 'budget accommodation buildings' that redirect to a separate legislative regime","Record-keeping provisions contain layered obligations that vary depending on the type of service provided (food, personal care, general)","Has been amended multiple times (2020, 2022, 2024, 2025) with several sections omitted, creating potential gaps in the published text"],"plain_english_summary":"## What This Law Is About\n\nThis is a Queensland regulation that sets out the detailed rules for how **boarding houses, supported accommodation, and similar residential services** (places where people pay to live and may also receive care or meals) must operate to get and keep their **accreditation** (official government approval to run their service).\n\nIt operates under the *Residential Services (Accreditation) Act 2002* (Queensland).\n\n---\n\n## Who Does This Affect?\n\n- **Service providers** running boarding houses, supported accommodation, or similar residential services in Queensland\n- **Residents** living in those services — particularly vulnerable people such as those with disabilities, mental health conditions, or complex needs\n- **Staff** working in those services\n- **Local governments** that enforce building standards\n\n---\n\n## What Does It Actually Do?\n\n### 1. Defines What Is NOT a Residential Service\nSome accommodation is excluded from these rules — for example, worker accommodation (where a business houses its own employees or contractors) and retirement villages. These don't need to be accredited under this system.\n\n### 2. Sets Building Standards\nResidential services must meet Queensland Development Code Part 5.7 (specific rules about the physical design and safety of buildings used for residential services).\n\n### 3. Three Levels of Accreditation\nThere are three tiers of approval, each with stricter requirements:\n\n- **Level 1 (Basic):** The service must respect residents' privacy and dignity, prevent abuse and neglect, maintain a safe and clean living environment, have emergency plans, and run the business responsibly. Think of this as the minimum standard every service must meet.\n\n- **Level 2 (Includes Meals):** Everything in Level 1, plus the service must provide nutritious food, have proper kitchen hygiene, and follow national food safety standards.\n\n- **Level 3 (Personal Care):** Everything in Levels 1 and 2, plus the service must provide hands-on personal care (help with hygiene, medication, clothing, health) with qualified staff who hold first aid certificates, and must protect residents' financial independence and social connections.\n\n### 4. What Providers Must Tell the Government\nProviders must notify the government if key things change — for example, if their fire safety management plan changes, if there's a question about whether the provider is a 'suitable person' to run the service, or if the local council finds the building doesn't meet required standards.\n\n### 5. Fire Safety Plans\nEvery service must have a detailed fire safety plan covering: maximum number of residents, fire equipment maintenance, evacuation procedures (including for people with disabilities), staff training, and a list of all fire safety equipment. Building plans showing fire exits must be included.\n\n### 6. Record-Keeping Requirements\nProviders must keep detailed records for at least **3 years** after a resident leaves (or dies), including:\n- Resident personal details and next of kin\n- Complaints and how they were resolved\n- Serious incidents and the response taken\n- Dietary needs, medical supports, and personal care instructions (where relevant)\n\n### 7. Fees\nFees for accreditation are set out in a schedule (not shown in full here).\n\n---\n\n## Why Does This Matter to You?\n\n**If you live in a residential service:** This law sets out your legal rights — to privacy, safety, freedom from abuse, access to advocates and health professionals, and to complain without fear of payback.\n\n**If you run a residential service:** Failing to meet these standards can cost you your accreditation — meaning you can no longer legally operate.\n\n**If you have a family member in residential care:** This law requires providers to keep records of incidents and complaints, and gives family members and advocates the right to be involved."},"kimi_summary":{"content_quality":"ok","complexity_score":4,"scope_assessment":{"changed":false,"description":"The regulation appears consistent with its original purpose of setting operational standards for residential service accreditation. The three-tiered system (Levels 1-3) represents a structured approach to regulating different service intensities rather than scope creep. Recent amendments (2024-2025) removed sections rather than expanding scope."},"complexity_factors":["Multiple nested lists and subparagraphs (e.g., sec. 11 has subparagraphs (iv) and (vi) referenced in subsequent provisions)","Cross-references to external documents: Queensland Development Code, Food Standards Code, best practice nutrition guide, medication assistance guideline","Three-tiered accreditation system with cumulative requirements (Level 1, 2, and 3)","Defined terms scattered throughout (contractor, employee, accredited food safety program, food standards code, health department, next of kin, substitute decision maker) plus dictionary in Schedule 2","Conditional requirements ('if any', 'to the extent possible', 'if necessary')","References to multiple other Acts (Building Act 1975, Food Act 2006, Fire Services Act 1990, Guardianship and Administration Act 2000, Powers of Attorney Act 1998, Hospital and Health Boards Act 2011)","Amendment history showing sections removed (sec. 13-16 omitted in 2025) indicating evolving structure"],"plain_english_summary":"This regulation sets the rules for how residential services (like supported accommodation, boarding houses, and similar facilities) must operate in Queensland to get and keep their accreditation. It works together with the main Residential Services (Accreditation) Act.\n\n**Who it affects:**\n- **Service providers** running residential services\n- **Residents** living in these facilities (particularly vulnerable people needing accommodation and support)\n- **Government assessors** who decide whether to grant accreditation\n\n**What it does:**\n\n**1. Defines what counts as a residential service**\n- Clarifies that accommodation provided mainly for employees or contractors as part of their work is *not* a residential service\n- Retirement villages are also excluded\n\n**2. Sets building standards**\n- Requires compliance with the Queensland Development Code (part 5.7) for physical premises\n\n**3. Creates three levels of accreditation requirements**\n\n**Level 1** (basic requirements for all services):\n- Privacy and confidentiality protections\n- Written agreements with residents\n- Prevention of abuse and neglect\n- Complaint handling systems\n- Managing difficult behaviour respectfully\n- Access to advocates and external support services\n- Resident independence and choice\n- Safe, clean living environment\n- Emergency and fire safety planning\n- Proper business and staff management\n\n**Level 2** (additional for services providing meals):\n- Proper nutrition standards\n- Food safety compliance\n- Kitchen hygiene requirements\n\n**Level 3** (additional for services providing personal care):\n- Staff trained in first aid and CPR\n- External delivery of personal care where possible\n- Help with medication management\n- Support for health care, hygiene, clothing, and social connections\n- Financial management assistance with accountability\n\n**4. Requires record keeping**\n- Resident personal details and emergency contacts\n- Complaints and how they were resolved\n- Serious incidents and responses\n- Dietary requirements (if food provided)\n- Personal care plans and medical details (if care provided)\n- Records kept for at least 3 years after a resident leaves or dies\n\n**5. Fire safety management**\n- Detailed fire safety plans required, including evacuation procedures for people with disabilities\n- Equipment lists and maintenance schedules\n- Training programs for staff and residents\n\n**Why it matters:**\nThis regulation protects vulnerable people living in supported accommodation by setting minimum standards for their safety, dignity, and quality of life. It gives government clear criteria to assess whether operators are fit to run these services and ensures residents have rights to privacy, choice, and proper care."},"flash_summary_failed":{"failed":true,"reason":"A positive credit balance is required for all requests, including BYOK, so fallback providers remain available. Add credits at https://vercel.com/d?to=%2F%5Bteam%5D%2F%7E%2Fai%3Fmodal%3Dtop-up to continue.","source":"analysis-cron"}},"importantCases":[],"_links":{"self":"/api/acts/residential-services-accreditation-regulation-2018","history":"/api/acts/residential-services-accreditation-regulation-2018/history","analysis":"/api/acts/residential-services-accreditation-regulation-2018/analysis","conflicts":"/api/acts/residential-services-accreditation-regulation-2018/conflicts","importantCases":"/api/acts/residential-services-accreditation-regulation-2018/important-cases","documents":"/api/acts/residential-services-accreditation-regulation-2018/documents"}}