sec.6Matters prescribed for level 1 accreditation decision— Act , s 42

### sec.6 Matters prescribed for level 1 accreditation decision— Act , s 42 This section prescribes matters for section 42 (d) of the Act . In having regard to the matter mentioned in section 42 (a) of the Act , the chief executive must consider whether the following matters apply— Privacy and confidentiality Each resident’s right to privacy, dignity and confidentiality in all aspects of the resident’s life is recognised and respected by the service provider, each associate of the service provider and all staff of the residential service. A resident’s correspondence and other confidential information is accessed or disclosed only with the resident’s consent. Agreement for residency The service provider gives information to residents, prospective residents, or representatives of residents or prospective residents, about the type of accommodation and services available. The service provider uses an individual resident agreement for each resident. Prevention of abuse and neglect The service provider— recognises the right of residents to live in an environment free of— verbal, emotional, sexual or physical abuse; and neglect; and financial abuse; and implements and complies with policies and procedures protecting the right mentioned in paragraph (a) . The service provider or an associate of the service provider acts to uphold the legal and human rights of residents. Grievance mechanism Residents and representatives of residents, including, for example, advocates, are free to raise and have resolved with the service provider, an associate of the service provider or an external agency, including, for example, the Residential Tenancies Authority, any complaint or dispute they may have about the residential service without fear of retaliation. Management of residents with complex or difficult behaviour Needs of residents with complex or difficult behaviour are managed effectively in a way that is respectful of their dignity. Access to external service providers Residents have full access to each of the following (each an external service provider )— an advocate; a professional case worker; other providers of health, disability, welfare or other professional services. Residents who have asked for help from an external service provider have full access to the external service provider by way of visits to or from the external service provider. Residents have the freedom to choose external service providers, who are independent of the service provider, without fear of retaliation. Entitlement of residents to independence and freedom of choice Each resident’s right of independence and freedom of choice is recognised and respected, if the right does not unreasonably infringe on the rights of other residents. In having regard to the matter mentioned in section 42 (b) of the Act , the chief executive must consider whether the following matters apply— Living environment A safe, secure and comfortable living environment is provided to residents. All areas of the registered premises, including, for example, internal and external areas and common areas, are kept clean and in good repair, and free from hazards. Furnishings and equipment supplied for use by residents are appropriate, comfortable, kept clean and in good repair, and are replaced as required. Bedrooms and bathroom and toilet facilities provide appropriate personal space to residents and provide security and privacy to residents, including, for example, by having lockable doors. Passages and stairways are well lit and kept free of objects to allow safe and unimpeded movement through them at all times. Rubbish is removed regularly and in a way that does not impact on the health and wellbeing of residents and staff of the residential service. Security and emergencies The service provider has a safety and emergency plan that includes procedures for any situation requiring immediate attention and remedial action, including, for example, a serious incident or extreme weather event at the service. Staff and associates of the service provider are aware of, trained in and capable of implementing the procedures in the safety and emergency plan. The service provider takes reasonable action to ensure residents are aware of the procedures in the safety and emergency plan. The service provider takes reasonable action to ensure emergency services personnel and vehicles have access to the registered premises at all times. In having regard to the matter mentioned in section 42 (c) of the Act , the chief executive must consider whether the following matters apply— Business management The service provider applies transparent and accountable business principles to the management and operation of the residential service. The service provider is aware of and meets obligations under workplace health and safety legislation. The service provider takes reasonable action to ensure the service and the residents do not adversely impact on the peace and amenity of the neighbourhood. Human resource management The service provider plans and implements fair and consistent strategies for the recruitment, selection and development of staff of the residential service. The service provider ensures staff are on duty in sufficient numbers to provide agreed services and support to residents. The service provider ensures staff are adequately trained to carry out assigned duties within a safe and supportive environment. (sec.6-ssec.1) This section prescribes matters for section 42 (d) of the Act . (sec.6-ssec.2) In having regard to the matter mentioned in section 42 (a) of the Act , the chief executive must consider whether the following matters apply— (sec.6-ssec) Privacy and confidentiality Each resident’s right to privacy, dignity and confidentiality in all aspects of the resident’s life is recognised and respected by the service provider, each associate of the service provider and all staff of the residential service. A resident’s correspondence and other confidential information is accessed or disclosed only with the resident’s consent. (sec.6-ssec-oc.2) Agreement for residency The service provider gives information to residents, prospective residents, or representatives of residents or prospective residents, about the type of accommodation and services available. The service provider uses an individual resident agreement for each resident. (sec.6-ssec-oc.3) Prevention of abuse and neglect The service provider— recognises the right of residents to live in an environment free of— verbal, emotional, sexual or physical abuse; and neglect; and financial abuse; and implements and complies with policies and procedures protecting the right mentioned in paragraph (a) . The service provider or an associate of the service provider acts to uphold the legal and human rights of residents. (sec.6-ssec-oc.4) Grievance mechanism Residents and representatives of residents, including, for example, advocates, are free to raise and have resolved with the service provider, an associate of the service provider or an external agency, including, for example, the Residential Tenancies Authority, any complaint or dispute they may have about the residential service without fear of retaliation. (sec.6-ssec-oc.5) Management of residents with complex or difficult behaviour Needs of residents with complex or difficult behaviour are managed effectively in a way that is respectful of their dignity. (sec.6-ssec-oc.6) Access to external service providers Residents have full access to each of the following (each an external service provider )— an advocate; a professional case worker; other providers of health, disability, welfare or other professional services. Residents who have asked for help from an external service provider have full access to the external service provider by way of visits to or from the external service provider. Residents have the freedom to choose external service providers, who are independent of the service provider, without fear of retaliation. (sec.6-ssec-oc.7) Entitlement of residents to independence and freedom of choice Each resident’s right of independence and freedom of choice is recognised and respected, if the right does not unreasonably infringe on the rights of other residents. (sec.6-ssec.3) In having regard to the matter mentioned in section 42 (b) of the Act , the chief executive must consider whether the following matters apply— (sec.6-ssec-oc.8) Living environment A safe, secure and comfortable living environment is provided to residents. All areas of the registered premises, including, for example, internal and external areas and common areas, are kept clean and in good repair, and free from hazards. Furnishings and equipment supplied for use by residents are appropriate, comfortable, kept clean and in good repair, and are replaced as required. Bedrooms and bathroom and toilet facilities provide appropriate personal space to residents and provide security and privacy to residents, including, for example, by having lockable doors. Passages and stairways are well lit and kept free of objects to allow safe and unimpeded movement through them at all times. Rubbish is removed regularly and in a way that does not impact on the health and wellbeing of residents and staff of the residential service. (sec.6-ssec-oc.9) Security and emergencies The service provider has a safety and emergency plan that includes procedures for any situation requiring immediate attention and remedial action, including, for example, a serious incident or extreme weather event at the service. Staff and associates of the service provider are aware of, trained in and capable of implementing the procedures in the safety and emergency plan. The service provider takes reasonable action to ensure residents are aware of the procedures in the safety and emergency plan. The service provider takes reasonable action to ensure emergency services personnel and vehicles have access to the registered premises at all times. (sec.6-ssec.4) In having regard to the matter mentioned in section 42 (c) of the Act , the chief executive must consider whether the following matters apply— (sec.6-ssec-oc.10) Business management The service provider applies transparent and accountable business principles to the management and operation of the residential service. The service provider is aware of and meets obligations under workplace health and safety legislation. The service provider takes reasonable action to ensure the service and the residents do not adversely impact on the peace and amenity of the neighbourhood. (sec.6-ssec-oc.11) Human resource management The service provider plans and implements fair and consistent strategies for the recruitment, selection and development of staff of the residential service. The service provider ensures staff are on duty in sufficient numbers to provide agreed services and support to residents. The service provider ensures staff are adequately trained to carry out assigned duties within a safe and supportive environment. - • Each resident’s right to privacy, dignity and confidentiality in all aspects of the resident’s life is recognised and respected by the service provider, each associate of the service provider and all staff of the residential service. - • A resident’s correspondence and other confidential information is accessed or disclosed only with the resident’s consent. - • The service provider gives information to residents, prospective residents, or representatives of residents or prospective residents, about the type of accommodation and services available. - • The service provider uses an individual resident agreement for each resident. - • The service provider— (a) recognises the right of residents to live in an environment free of— (i) verbal, emotional, sexual or physical abuse; and (ii) neglect; and (iii) financial abuse; and (b) implements and complies with policies and procedures protecting the right mentioned in paragraph (a) . - (a) recognises the right of residents to live in an environment free of— (i) verbal, emotional, sexual or physical abuse; and (ii) neglect; and (iii) financial abuse; and - (i) verbal, emotional, sexual or physical abuse; and - (ii) neglect; and - (iii) financial abuse; and - (b) implements and complies with policies and procedures protecting the right mentioned in paragraph (a) . - • The service provider or an associate of the service provider acts to uphold the legal and human rights of residents. - (a) recognises the right of residents to live in an environment free of— (i) verbal, emotional, sexual or physical abuse; and (ii) neglect; and (iii) financial abuse; and - (i) verbal, emotional, sexual or physical abuse; and - (ii) neglect; and - (iii) financial abuse; and - (b) implements and complies with policies and procedures protecting the right mentioned in paragraph (a) . - (i) verbal, emotional, sexual or physical abuse; and - (ii) neglect; and - (iii) financial abuse; and - • Residents and representatives of residents, including, for example, advocates, are free to raise and have resolved with the service provider, an associate of the service provider or an external agency, including, for example, the Residential Tenancies Authority, any complaint or dispute they may have about the residential service without fear of retaliation. - • Needs of residents with complex or difficult behaviour are managed effectively in a way that is respectful of their dignity. - • Residents have full access to each of the following (each an external service provider )— (a) an advocate; (b) a professional case worker; (c) other providers of health, disability, welfare or other professional services. - (a) an advocate; - (b) a professional case worker; - (c) other providers of health, disability, welfare or other professional services. - • Residents who have asked for help from an external service provider have full access to the external service provider by way of visits to or from the external service provider. - • Residents have the freedom to choose external service providers, who are independent of the service provider, without fear of retaliation. - (a) an advocate; - (b) a professional case worker; - (c) other providers of health, disability, welfare or other professional services. - • Each resident’s right of independence and freedom of choice is recognised and respected, if the right does not unreasonably infringe on the rights of other residents. - • A safe, secure and comfortable living environment is provided to residents. - • All areas of the registered premises, including, for example, internal and external areas and common areas, are kept clean and in good repair, and free from hazards. - • Furnishings and equipment supplied for use by residents are appropriate, comfortable, kept clean and in good repair, and are replaced as required. - • Bedrooms and bathroom and toilet facilities provide appropriate personal space to residents and provide security and privacy to residents, including, for example, by having lockable doors. - • Passages and stairways are well lit and kept free of objects to allow safe and unimpeded movement through them at all times. - • Rubbish is removed regularly and in a way that does not impact on the health and wellbeing of residents and staff of the residential service. - • The service provider has a safety and emergency plan that includes procedures for any situation requiring immediate attention and remedial action, including, for example, a serious incident or extreme weather event at the service. - • Staff and associates of the service provider are aware of, trained in and capable of implementing the procedures in the safety and emergency plan. - • The service provider takes reasonable action to ensure residents are aware of the procedures in the safety and emergency plan. - • The service provider takes reasonable action to ensure emergency services personnel and vehicles have access to the registered premises at all times. - • The service provider applies transparent and accountable business principles to the management and operation of the residential service. - • The service provider is aware of and meets obligations under workplace health and safety legislation. - • The service provider takes reasonable action to ensure the service and the residents do not adversely impact on the peace and amenity of the neighbourhood. - • The service provider plans and implements fair and consistent strategies for the recruitment, selection and development of staff of the residential service. - • The service provider ensures staff are on duty in sufficient numbers to provide agreed services and support to residents. - • The service provider ensures staff are adequately trained to carry out assigned duties within a safe and supportive environment.