Property Occupations Regulation 2014

3. Agents must act in your interests

• Agents cannot have a conflict of interest — they must put clients first.
• Before taking you on as a client, an agent must check whether you already have another agent appointed (so you don't accidentally end up paying two agents' commissions).
• Agents must verify who actually owns a property before listing or auctioning it.
• Agents must only market a property at the price and on the terms you have authorised in writing.

4. Record-keeping requirements

• Auctioneers must maintain detailed records ("books") of all auction transactions — for property, goods, and livestock — and keep them for at least 5 years.
• Electronic records are allowed, but must be backed up monthly and stored securely off-site.

5. Licence fees and discounts

• If you hold multiple licences (e.g., as both a real estate agent and an auctioneer), you generally only pay the highest applicable licence fee — additional licences are free or discounted.
• If you withdraw your licence application or it's refused, you get the issue fee refunded (but not the application fee).
• If you surrender a multi-year licence early, you get a pro-rata refund for the unused complete years.

6. Keeping the regulator informed

• If your name, address, business details, or personal circumstances change (e.g., a criminal conviction), you must notify the government promptly.