National Redress Scheme for Institutional Child Sexual Abuse Direct Personal Response Framework 2018
8Face‑to‑face meetings
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8 Face‑to‑face meetings
(1) If the survivor requests the direct personal response to be given through a face‑to‑face meeting, the responsible institution must use its best efforts to give the direct personal response: (a) at a time and place agreed with the survivor; and (b) if unforeseen circumstances prevent the direct personal response being given at that time and place—as soon as practicable afterwards as agreed with the survivor. (2) The face‑to‑face meeting may include other survivors for whose abuse the Operator has determined the institution to be responsible, if: (a) each survivor wishes the other survivors to be included; and (b) the institution agrees to the other survivors being included.