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National Redress Scheme for Institutional Child Sexual Abuse Direct Personal Response Framework 2018
7Methods of engaging in a direct personal response
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7 Methods of engaging in a direct personal response
The direct personal response must be given by one or more of the following methods: (a) a face‑to‑face meeting, in which the survivor meets with a senior official of the responsible institution; (b) written engagement with the survivor; (c) any other method agreed with the survivor.
Note: The responsible institution must let the survivor know which methods the institution is able to use to engage in direct personal responses: see subparagraph 11(1)(a)(ii).