6Arranging a direct personal response

6 Arranging a direct personal response

(1) If the survivor requests a direct personal response, the responsible institution must give the direct personal response as soon as practicable, taking into account the survivor’s suitability and readiness for engagement in the direct personal response. (2) The direct personal response must be: (a) of a kind, or kinds, agreed with the survivor; and (b) engaged in by the method, or methods, agreed with the survivor.

Note 1: Under subsection 54(2) of the Act, a direct personal response from a responsible institution to a person is any one or more of the following:

(a) an apology or a statement of acknowledgement or regret;
(b) an acknowledgement of the impact of the abuse on the person;
(c) an assurance as to the steps the institution has taken, or will take, to prevent abuse occurring again;
(d) an opportunity for the person to meet with a senior official of the institution.

Note 2: Partly‑participating institutions are not covered by the release from civil liability set out in section 43 of the Act.