National Redress Scheme for Institutional Child Sexual Abuse Direct Personal Response Framework 2018
5Requesting a direct personal response
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5 Requesting a direct personal response
If an acceptance document specifies a responsible institution as an institution that a person (the survivor) wishes to receive a direct personal response from, the Operator must give the survivor a written notice: (a) setting out the contact details for the responsible institution; and (b) explaining that the survivor must contact the institution to commence the direct personal response process.
Note: Under paragraph 42(2)(g) of the Act, a person accepting an offer of redress who wishes to receive a direct personal response must specify, in the person’s acceptance document, the responsible institution that the person wishes to receive a direct personal response from.