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National Redress Scheme for Institutional Child Sexual Abuse Direct Personal Response Framework 2018
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National Redress Scheme for Institutional Child Sexual Abuse Direct Personal Response Framework 2018
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(1) A responsible institution must have a process for managing complaints relating to direct personal responses. (2) The process: (a) must be communicated to survivors who have requested a direct personal response from the institution; and (b) be available to survivors, including after any initial feedback is provided on the direct personal response. (3) The institution must make reasonable efforts to consider, and be responsive to, complaints.