(1) If a credit representative of a licensee gives a consumer the licensee’s credit guide when acting on behalf of the licensee under Part 3‑1, 3‑2, 3‑3 or 3‑4, the credit representative must at the same time give the consumer the credit representative’s credit guide in accordance with subsection (2).
Civil penalty: 5,000 penalty units.
Exceptions—credit activity relating to low cost credit contracts
(1A) Subsection (1) does not apply if the credit representative gives the consumer the licensee’s credit guide:
(a) for the purpose of satisfying subsection 113(1) in connection with the provision of credit assistance to the consumer in relation a low cost credit contract; or
(b) for the purpose of satisfying subsection 126(1) in connection with entry into a low cost credit contract with the consumer; or
(c) for the purpose of satisfying subsection 127(1) in connection with the assignment to the licensee of rights or obligations of a credit provider under a low cost credit contract.
Form and content of credit guide
(2) The credit representative’s credit guide must:
(a) be in writing; and
(b) be in the form (if any) prescribed by the regulations; and
(c) specify the credit representative’s name and contact details; and
(d) specify the credit representative’s credit representative number; and
(e) give information about:
(i) any fees that are payable by a consumer to the credit representative for acting as a credit representative; and
(ii) any charges that are payable by a consumer to the credit representative for matters associated with acting as a credit representative; and
(iii) the method for working out the amount of the fees and charges; and
(f) give information about:
(i) if there are 6 or fewer licensees for whom the credit representative is a credit representative—the names of those licensees; and
(ii) if there are more than 6 licensees for whom the credit representative is a credit representative—the names of the 6 licensees for whom the credit representative reasonably believes it conducts the most business; and
(iii) the credit activities the credit representative is authorised to engage in on behalf of the licensees referred to in subparagraph (i) or (ii); and
(g) give information about:
(i) any indirect remuneration the credit representative is likely to receive, directly or indirectly, from those licensees; and
(ii) a reasonable estimate of the amounts of that indirect remuneration or the range of those amounts; and
(iii) the method for working out those amounts; and
(h) give information about the credit representative’s procedure for resolving disputes with a consumer, including contact details for a consumer to access the AFCA scheme; and
(i) comply with any other requirements prescribed by the regulations.
(3) The regulations may prescribe:
(a) information that need not be included in the credit guide, despite subsection (2); and
(b) for the purposes of paragraph (2)(g):
(i) the method for working out amounts of indirect remuneration; and
(ii) how indirect remuneration or amounts of indirect remuneration must be described.
Manner of giving credit guide
(4) The credit representative must give the consumer the credit representative’s credit guide in the manner (if any) prescribed by the regulations.
Strict liability offence
(5) A person commits an offence if:
(a) the person is subject to a requirement under subsection (1); and
(b) the person engages in conduct; and
(c) the conduct contravenes the requirement.
Criminal penalty: 50 penalty units.
(6) Subsection (5) is an offence of strict liability.
Note: For strict liability, see section 6.1 of the Criminal Code.
Part 3‑5A—Mortgage brokers and mortgage intermediaries
Division 1—Introduction
Subdivision A—Guide to this Part
158K Guide to this Part
This Part imposes obligations on mortgage brokers and mortgage intermediaries.
Mortgage brokers must act in the best interests of consumers when providing credit assistance in relation to credit contracts.
Where there is a conflict of interest, mortgage brokers must give priority to consumers in providing credit assistance in relation to credit contracts.
Mortgage brokers and mortgage intermediaries must not accept conflicted remuneration.
Employers, credit providers and mortgage intermediaries must not give conflicted remuneration to mortgage brokers or mortgage intermediaries.
The circumstances in which these bans on conflicted remuneration apply are to be set out in the regulations.
Subdivision B—Interpretation
158KA Doing acts
A reference in this Part to doing an act or thing includes a reference to causing or authorising the act or thing to be done.
158KB Circumstances in which a secondary representative is taken to be acting within actual or apparent authority
(1) This section applies if a person (the secondary representative) is authorised as a credit representative of a licensee by a credit representative that is a body corporate (the primary representative).
(2) For the purposes of this Part, the secondary representative is taken to be acting within the scope of the secondary representative’s actual or apparent authority from the licensee if the secondary representative is acting within the actual or apparent scope of the authority given by the primary representative to engage in specified credit activities on behalf of the licensee.
158KC Obligations under this Part in addition to other obligations
The obligations imposed on a person under this Part are in addition to any other obligations to which the person is subject under this Act or any other law.
Division 2—Best interests obligations
Subdivision A—Licensees that provide credit assistance in relation to credit contracts
158L Application of this Subdivision
(1) This Subdivision applies in relation to credit assistance provided by a licensee to a consumer in relation to a credit contract if the licensee is a mortgage broker.
(2) However, this Subdivision does not apply in relation to credit assistance provided to a consumer in relation to a credit contract by a credit representative acting within the scope of the credit representative’s actual or apparent authority from the licensee.
Note 1: A credit representative in these circumstances is covered by Subdivision B of this Division.
Note 2: The conduct of any other representative, acting within the scope of actual or apparent authority from the licensee, is taken to have been engaged in also by the licensee: see sections 324 and 325.
158LA Licensee must act in the best interests of the consumer
The licensee must act in the best interests of the consumer in relation to the credit assistance.
Civil penalty: 5,000 penalty units.
158LB Conflict between consumer’s interests and those of the licensee etc.
If the licensee knows, or reasonably ought to know, that there is a conflict between the interests of the consumer and the interests of:
(a) the licensee; or
(b) an associate of the licensee; or
(c) a representative of the licensee; or
(d) an associate of a representative of the licensee;
the licensee must give priority to the consumer’s interests when providing the credit assistance.
Civil penalty: 5,000 penalty units.
Subdivision B—Credit representatives that provide credit assistance in relation to credit contracts
158LD Application of this Subdivision
This Subdivision applies in relation to credit assistance provided to a consumer in relation to a credit contract by a credit representative acting within the scope of the credit representative’s actual or apparent authority from a licensee, if either the credit representative or the licensee is a mortgage broker.
158LE Credit representative must act in the best interests of the consumer
(1) The credit representative must act in the best interests of the consumer in relation to the credit assistance.
Civil penalty: 5,000 penalty units.
(2) The licensee must take reasonable steps to ensure that the credit representative complies with subsection (1).
Civil penalty: 5,000 penalty units.
158LF Conflict between consumer’s interests and those of the credit representative etc.
(1) If the credit representative knows, or reasonably ought to know, that there is a conflict between the interests of the consumer and the interests of:
(a) the licensee; or
(b) an associate of the licensee; or
(c) the credit representative; or
(d) an associate of the credit representative; or
(e) another representative of the licensee; or
(f) an associate of another representative of the licensee;
the credit representative must give priority to the consumer’s interests when providing the credit assistance.
Civil penalty: 5,000 penalty units.
(2) The licensee must take reasonable steps to ensure that the credit representative complies with subsection (1).
Civil penalty: 5,000 penalty units.
Division 4—Conflicted remuneration
Subdivision A—What is conflicted remuneration?
158N Conflicted remuneration
Conflicted remuneration means:
(a) any benefit, whether monetary or non‑monetary, that:
(i) is given to a licensee, or a representative of a licensee, who provides credit assistance to consumers; and
(ii) because of the nature of the benefit or the circumstances in which it is given, could reasonably be expected to influence the credit assistance provided to consumers; or
(b) any benefit, whether monetary or non‑monetary, that:
(i) is given to a licensee, or a representative of a licensee, who acts as an intermediary; and
(ii) because of the nature of the benefit or the circumstances in which it is given, could reasonably be expected to influence whether the licensee or representative acts as an intermediary, or how the licensee or representative acts as an intermediary.
158NA Regulations may further define conflicted remuneration
The regulations may prescribe:
(a) circumstances, in addition to those set out in section 158N, in which a benefit given to a licensee or a representative of a licensee is conflicted remuneration; and
(b) circumstances in which a benefit given to a licensee or a representative of a licensee is not conflicted remuneration.
Subdivision B—Ban on accepting conflicted remuneration
158NB Licensee must not accept conflicted remuneration
A licensee must not accept conflicted remuneration in circumstances prescribed by the regulations if:
(a) the licensee is a mortgage broker; or
(b) the licensee is a mortgage intermediary.
Civil penalty: 5,000 penalty units.
158NC Credit representative must not accept conflicted remuneration
(1) A credit representative of a licensee must not accept conflicted remuneration in circumstances prescribed by the regulations if the credit representative or the licensee is:
(a) a mortgage broker; or
(b) a mortgage intermediary.
Civil penalty: 5,000 penalty units.
(2) The licensee must take reasonable steps to ensure that the credit representative complies with subsection (1).
Civil penalty: 5,000 penalty units.
Subdivision C—Ban on giving conflicted remuneration
158ND Employer must not give employees conflicted remuneration
(1) An employer of a licensee must not give the licensee conflicted remuneration in circumstances prescribed by the regulations if the licensee is:
(a) a mortgage broker; or
(b) a mortgage intermediary.
Civil penalty: 5,000 penalty units.
(2) An employer of a representative of a licensee must not give the representative conflicted remuneration in circumstances prescribed by the regulations if the licensee or the representative is:
(a) a mortgage broker; or
(b) a mortgage intermediary.
Civil penalty: 5,000 penalty units.
158NE Credit provider must not give conflicted remuneration
(1) A credit provider must not give a licensee conflicted remuneration in circumstances prescribed by the regulations if the licensee is:
(a) a mortgage broker; or
(b) a mortgage intermediary.
Civil penalty: 5,000 penalty units.
(2) A credit provider must not give a representative of a licensee conflicted remuneration in circumstances prescribed by the regulations if the licensee or the representative is:
(a) a mortgage broker; or
(b) a mortgage intermediary.
Civil penalty: 5,000 penalty units.
158NF Mortgage intermediary must not give conflicted remuneration
(1) A mortgage intermediary must not give a licensee conflicted remuneration in circumstances prescribed by the regulations if the licensee is:
(a) a mortgage broker; or
(b) a mortgage intermediary.
Civil penalty: 5,000 penalty units.
(2) A mortgage intermediary must not give a representative of a licensee conflicted remuneration in circumstances prescribed by the regulations if the licensee or the representative is:
(a) a mortgage broker; or
(b) a mortgage intermediary.
Civil penalty: 5,000 penalty units.
Division 6—Miscellaneous
158T Anti‑avoidance
A person must not, either alone or together with one or more other persons, enter into, begin to carry out or carry out a scheme if:
(a) it would be concluded that the person, or any of the persons, who entered into, began to carry out or carried out the scheme or any part of the scheme did so for the sole purpose or for a purpose (that is not incidental) of avoiding the application of any provision of this Part in relation to any person or persons (whether or not a person or persons who entered into, began to carry out or carried out the scheme or any part of the scheme); and
(b) the scheme or the part of the scheme has achieved, or apart from this section, would achieve, that purpose.
Civil penalty: 5,000 penalty units.
Part 3‑6—Debt collectors
Division 1—Introduction
159 Guide to this Part
This Part has rules that apply to a person who is authorised to collect payments under a credit contract or consumer lease from a debtor or lessee. These rules are aimed at better informing consumers.
Division 2 requires the person to give the person’s credit guide to the consumer. The credit guide has information about the person.
Division 2—Credit guide of debt collectors
160 Credit guide of debt collectors
Requirement to give credit guide
(1) A person who is a licensee or credit representative must, as soon as practicable after it becomes authorised by a credit provider to collect, on the credit provider’s behalf, repayments made by a debtor under a credit contract, give the debtor the person’s credit guide in accordance with subsection (3).
Civil penalty: 5,000 penalty units.
(2) A person who is a licensee or credit representative must, as soon as practicable after it becomes authorised by a lessor to collect, on the lessor’s behalf, payments made by a lessee under a consumer lease, give the lessee the person’s credit guide in accordance with subsection (3).
Civil penalty: 5,000 penalty units.
(3) The person’s credit guide must:
(a) be in writing; and
(b) be in the form (if any) prescribed by the regulations; and
(c) specify the person’s name and contact details; and
(d) if the person is a licensee—specify the person’s Australian credit licence number; and
(e) if the person is a credit representative and has been allocated a credit representative number—specify the person’s credit representative number; and
(f) give information about the person’s procedure for resolving disputes with a consumer, including contact details for a consumer to access:
(i) if the person is a licensee—the person’s internal dispute resolution procedure; and
(ii) in all cases—the AFCA scheme; and
(g) comply with any other requirements prescribed by the regulations.
(4) The regulations may prescribe information that need not be included in the credit guide, despite subsection (3).
Manner of giving credit guide
(5) The person must give the consumer the person’s credit guide in the manner (if any) prescribed by the regulations.
Strict liability offence
(6) A person commits an offence if:
(a) the person is subject to a requirement under subsection (1); and
(b) the person engages in conduct; and
(c) the conduct contravenes the requirement.
Criminal penalty: 50 penalty units.
(7) Subsection (6) is an offence of strict liability.
Note: For strict liability, see section 6.1 of the Criminal Code.
Part 3‑6A—Miscellaneous rules
Division 1—Introduction
160A Guide to this Part
This Part has a number of miscellaneous rules that require responsible lending conduct when engaging in credit activities or particular types of credit activities. Some of these rules apply to a person even if the person is not required to be licensed.
Division 2 prohibits licensees from making particular representations when providing a credit service to a consumer.
Division 2A restricts the use and disclosure of certain documents and information.
Division 3 prohibits a person (whether licensed or not) from giving false or misleading information in the course of engaging in a credit activity.
Division 4 may require a credit provider or lessor (whether licensed or not) to give notice when, and in some cases before, giving an employer of a debtor or lessee an authorisation by the debtor or lessee to make deductions from amounts payable by the employer to the debtor or lessee.
Division 5 provides that ASIC may determine periods for the purpose of determining the unsuitability of credit card contracts.
Division 6 prohibits licensees that carry on a business of providing credit under small amount credit contracts from making certain kinds of referrals (called proscribed referrals) in certain circumstances.
Division 2—Representations
160B “Independent”, “impartial” or “unbiased” etc.
(1) A licensee must not, in providing or offering to provide a credit service to a consumer, use any of the following terms (either alone or in combination with other words or letters) in a representation to the consumer about the licensee, the service or the licensee’s actions in providing the service: