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National Consumer Credit Protection Act 2009
127Credit guide of credit providers who are assignees
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127 Credit guide of credit providers who are assignees
(1) A licensee must, as soon as practicable after it has been assigned any rights or obligations of a credit provider under a credit contract, give the debtor under the contract the licensee’s credit guide in accordance with subsection (2).
(e) give information about the licensee’s procedure for resolving disputes with a consumer, including contact details for a consumer to access:
(4) The licensee must give the consumer the licensee’s credit guide in the manner (if any) prescribed by the regulations.