12Insurer to notify claimant of review rights (section 7.16 (a))

#### 12 Insurer to notify claimant of review rights (section 7.16 (a)) 12 Insurer to notify claimant of review rights (section 7.16 (a)) > > (1) The insurer must notify a claimant in writing of any right of the claimant to request an internal review or apply for a merit review in relation to a decision of the insurer. > > > > Maximum penalty—5 penalty units. > > > (2) The notification must be given when the insurer notifies the claimant of the decision to which the right to request the internal review or to apply for the merit review applies. > > > (3) This clause extends to any decision of the insurer in relation to which a merit review application may be made only after the decision has been the subject of an internal review. > > **cll 10–14:** Ins 2017 (639), Sch 1 \[3\].