97Registered agency to establish complaints procedure

97 Registered agency to establish complaints procedure (1) A registered agency must establish a procedure for dealing with complaints by individuals who are tenants or prospective tenants of the registered agency who are affected by decisions of the registered agency on matters relating to rental housing. (2) A registered agency must take all reasonable steps to resolve a complaint referred to in subsection (1) within 30 days after the complaint is made to the registered agency. (3) A registered agency must— (a) maintain a register of complaints made to it; and (b) make that register available for inspection by the Registrar. S. 98 inserted by No. 106/2004 s. 5.