Competition and Consumer Act 2010
58DDScheme operator to report to SPF regulators
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58DD Scheme operator to report to SPF regulators
Referring contraventions, failures and systemic issues
(1) If the operator of an SPF EDR scheme for a regulated sector becomes aware that:
(a) a serious contravention of any law may have occurred in connection with a complaint under the scheme; or
(b) a party to a complaint under the scheme may have failed to give effect to a determination by the operator relating to the complaint; or
(c) there is a systemic issue arising from the consideration of complaints under the scheme;
the operator must give particulars of the contravention, failure or issue to the SPF general regulator and to the SPF sector regulator for the sector.
Referring settled complaints
(2) If:
(a) the parties to a complaint made under an SPF EDR scheme for a regulated sector agree to a settlement of the complaint; and
(b) the operator of the scheme thinks the settlement may require investigation;
the operator may give particulars of the settlement to the SPF general regulator and to the SPF sector regulator for the sector.
De‑identifying any SPF personal information
(3) If any SPF personal information is to be given under subsection (1) or (2) by the operator of the scheme, the operator must de‑identify the information unless the operator reasonably believes that doing so would not achieve the object of this Part.