58BZDHaving an accessible and transparent internal dispute resolution mechanism—civil penalty provision

58BZD Having an accessible and transparent internal dispute resolution mechanism—civil penalty provision

(1) A regulated entity contravenes this subsection if the entity does not have an accessible and transparent internal dispute resolution mechanism to deal with a person’s complaint about:

(a) an activity that:

(i) is or may be a scam; and

(ii) relates to, is connected with, or uses a regulated service of the entity; and

(iii) impacts the person at a time when the person is an SPF consumer of the service; or

(b) the entity’s conduct relating to an activity of a kind described in paragraph (a).

(2) Subsection (1) is a civil penalty provision.

Note: This means subsection (1) is a civil penalty provision of an SPF principle for the purposes of section 58FJ (about civil penalties).