58BZCEnabling SPF consumers to easily report activities that are or may be scams—civil penalty provision

58BZC Enabling SPF consumers to easily report activities that are or may be scams—civil penalty provision

(1) A regulated entity contravenes this subsection if the entity does not have an accessible mechanism for a person to report to the entity an activity that:

(a) is or may be a scam; and

(b) relates to, is connected with, or uses a regulated service of the entity; and

(c) impacts the person at a time when the person is an SPF consumer of the service.

Note: The reporting mechanism will need to extend to scams impacting the person at a time when the regulated service is only purportedly being provided to the person (see subsection 58AH(1) (about the meaning of SPF consumer)).

(2) Subsection (1) is a civil penalty provision.

Note: This means subsection (1) is a civil penalty provision of an SPF principle for the purposes of section 58FJ (about civil penalties).