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Competition and Consumer Act 2010
53VDispute and complaint resolution
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53V Dispute and complaint resolution
(1) A gas market code may include rules about disputes between gas market participants relating to gas market conduct, including:
(a) disputes or complaints arising under, or in relation to, a gas market code; or
(b) disputes arising during negotiations between gas market participants, including any of the following:
(i) disputes relating to a prospective agreement between gas market participants;
(ii) price disputes.
(2) A gas market code may include the following rules about disputes between gas market participants relating to gas market conduct:
(a) rules requiring a gas market participant to have internal or external dispute resolution processes;
(b) rules requiring those processes to meet specified criteria.
(3) A gas market code may do any of the following:
(a) provide for a gas market participant to complain to the Minister or the Commission about:
(i) a contravention of a gas market code; or
(ii) a dispute between gas market participants relating to gas market conduct;
(b) include rules about any of the following matters:
(i) the manner in which such a complaint is made;
(ii) how the Minister or the Commission deals with such a complaint.