Community Services Sector (Portable Long Service Leave) Regulation 2025
In ForceNSW
Jurisdiction
New South Wales
Act Number
160 of 2025
Collection
regulation
Plain English Summary
6/10 complexity
This regulation sets the operational rules for the Community Services Sector portable long service leave scheme: it prescribes definitions, what counts as non-service days and return periods, how service credits, levy payments, refunds, interest and penalties operate, and the appeals process. It affects registered community services workers, their employers/contractors, the administering Corporation and the Appeals Committee. It matters because it fixes who pays and when, the information employers must provide, administrative discretions (for refunds, credits and appeals) and the monetary consequences of non‑compliance.
This regulation (Community Services Sector (Portable Long Service Leave) Regulation 2025) operationalises and supplements the Community Services Sector (Portable Long Service Leave) Act 2024. It prescribes definitions, transitional timings, procedural requirements, limited substantive rules on long service leave accrual and credit, administrative details for the levy and returns, appeal mechanisms and time limits, committee membership, penalty notice offences and amounts, and a targeted amendment to the Act’s Schedule 1 (the definition of community services). The regulation commences together with the Act (s 2).
Key mechanical changes and prescriptions in the regulation include the following.
Definitions and interpretive links: it defines terms used in the regulation such as Committee Secretary and notice of appeal and confirms that the Act and the Interpretation Act 1987 affect interpretation (s 3). It also prescribes particular Commonwealth, State and Territory laws as corresponding laws for the Act’s portability provisions (s 4).
Transitional timing: it prescribes the “return period” for the Act’s Schedule 3 definition to be the period from the commencement date through 31 March 2026 (s 5).
What counts as a non-service day for accruals: it prescribes a set of specific categories to be treated as non-service days under the Act, including pregnancy-related absence, caring responsibilities as defined by the Carers (Recognition) Act 2010, certain unpaid community service work for public authorities, work in Commonwealth places located in NSW, work in another State or Territory where no corresponding law is in force but would be recognised if performed in NSW, personal illness or injury, immediate family illness, injury or death, and days where a worker is a victim of domestic or family violence (s 6).
Current sections
Direct links to the current provisions in Community Services Sector (Portable Long Service Leave) Regulation 2025.
The Act and the Interpretation Act 1987 contain definitions and other provisions that affect the interpretation and application of this regulation.
4
Definition of “corresponding law”
4 Definition of “corresponding law”
4 Definition of “corresponding law”
For the Act, Schedule 3, definition of corresponding law, paragraph (b), the following laws are declared to be corresponding laws—
(a) the Community Services Industry (Portable Long Service Leave) Act 2020 of Queensland,
(b) the Long Service Benefits Portability Act 2018 of Victoria, to the extent that Act deals with the community services sector,
(c) the Long Service Leave (Portable Schemes) Act 2009 of the Australian Capital Territory, to the extent that Act deals with the community sector industry,
(d) the Portable Long Service Leave Act 2024 of South Australia, to the extent that Act deals with the community services sector,
(e) the Portable Long Service Leave (Community Services Sector) Act 2024 of the Northern Territory.
5
Definition of “return period”
5 Definition of “return period”
5 Definition of “return period”
(1) For the Act, Schedule 3, definition of return period, paragraph (b), the period between the commencement date and 31 March 2026 is prescribed for the period between—
(a) the commencement date, and
(b) 31 March 2026.
(2) In this section—
commencement date means the date this section commences.
Part 2
Long service leave
Part 2 Long service leave
Part 2 Long service leave
6
Meaning of “non-service day”
6 Meaning of “non-service day”
6 Meaning of “non-service day”
(1) For the Act, section 20(9), definition of non-service day, the following days are prescribed—
(a) a day on which a worker does not work because the worker is pregnant or has a pregnancy-related condition,
(b) a day on which a worker does not work because the worker is caring for another person, if the worker is a carer within the meaning of the Carers (Recognition) Act 2010,
(c) a day on which a worker performs community service work as an employee of the Crown, a local council or county council under an arrangement that does not provide for payment of long service benefits to the worker,
(d) a day on which a worker performs community service work at a place that—
(a) a spouse, de facto partner, child, parent, grandparent, grandchild or sibling of the worker, or
(b) a child, parent, grandparent, grandchild or sibling of a spouse or de facto partner of the worker.
7
Service credit for breaks in engagement periods
7 Service credit for breaks in engagement periods
7 Service credit for breaks in engagement periods
For the Act, section 32, the following circumstances are prescribed—
(a) both of the following apply—
(i) the registered worker was unable to perform community service work because of an illness or injury,
(ii) a registered medical practitioner certified in writing that the illness or injury rendered the worker reasonably unable to perform community service work,
(b) the registered worker undertook a training course recognised by the Corporation as being relevant to the community services sector to enhance the worker’s prospects of performing work in the sector,
(c) the registered worker performed community service work on a voluntary basis in New South Wales because of an emergency declared or otherwise recognised under—
(ii) an equivalent Act of another State or Territory or the Commonwealth,
(d) the registered worker performed work, other than community service work, provided to the worker in accordance with the Workers Compensation Act 1987 as a result of an injury.
8
Pro rata payments instead of long service leave in circumstances of injury, illness or death
8 Pro rata payments instead of long service leave in circumstances of injury, illness or death
8 Pro rata payments instead of long service leave in circumstances of injury, illness or death
For the Act, section 52(4), the Corporation may grant an application made under the Act, section 52(2) if the Corporation is satisfied—
(a) the worker has permanently ceased doing community service work as a result of injury or illness, or
(b) the worker has died and a personal representative of the deceased worker is making an application under the Act, section 20(6), or
(c) the worker is experiencing financial hardship.
Part 3
Long service leave levy
Part 3 Long service leave levy
Part 3 Long service leave levy
9
Refund of long service leave levy on cancellation of worker’s registration
9 Refund of long service leave levy on cancellation of worker’s registration
9 Refund of long service leave levy on cancellation of worker’s registration
(1) For the Act, section 19(8), if the Corporation cancels a worker’s registration under the Act, section 19(1), the Corporation must, in accordance with this section, refund the long service leave levy paid for the worker.
(2) The long service leave levy must be refunded to the employer or contractor who paid the long service leave levy.
(3) The Corporation may apply the amount or part of the amount required to be refunded under subsection (2) to satisfy amounts owed to the Corporation by the employer or contractor.
10
Interest rate on overdue long service leave levy
10 Interest rate on overdue long service leave levy
10 Interest rate on overdue long service leave levy
For the Act, section 43(1), the prescribed rate per calendar month or part of a calendar month is the annual rate, compounded monthly, that is 6% above the cash rate last published by the Reserve Bank of Australia—
(a) for interest accrued between 1 January and 30 June—immediately before 1 January, and
(b) for interest accrued between 1 July and 31 December—immediately before 1 July.
11
Certification of levy payment
11 Certification of levy payment
11 Certification of levy payment
For the Act, section 98(3), definition of prescribed person, the position of Director of the Corporation is prescribed.
12
Additional information required in returns by employers and contractors
12 Additional information required in returns by employers and contractors
12 Additional information required in returns by employers and contractors
(1) For the Act, section 34(2)(d), the following information is prescribed—
(a) if the worker was a registered worker—the registration number given to the worker by the Corporation,
(b) the worker’s name, address and date of birth,
(c) the worker’s telephone number and email address.
(2) For the Act, section 36(c), the following information is prescribed—
(a) the registration number given to the contractor by the Corporation,
(b) the contractor’s name, address and date of birth,
(c) the contractor’s telephone number and email address.
Part 4
Appeals to Committee
Part 4 Appeals to Committee
Part 4 Appeals to Committee
13
Time for making appeals
13 Time for making appeals
13 Time for making appeals
For the Act, section 61(1)(b), the following periods are prescribed—
(a) 42 days after the appellant is notified of the decision appealed against,
(b) if the Chairperson of the Committee is satisfied exceptional circumstances exist—6 months after the appellant is notified of the decision appealed against.
14
Nomination of Committee Secretary
14 Nomination of Committee Secretary
14 Nomination of Committee Secretary
For the Act, section 61(2), the Chairperson of the Committee must nominate a person (the Committee Secretary) to send and receive correspondence in relation to appeals to the Committee under the Act, Part 7.
15
Making an appeal
15 Making an appeal
15 Making an appeal
(1) For the Act, section 61(2), an appeal to the Committee must be made by giving the Committee Secretary written notice of the appeal (a notice of appeal) in the form approved by the Committee.
(2) A notice of appeal must contain the following information—
(a) the decision, or the part of a decision, being appealed against,
(b) the grounds of appeal,
(c) the contact details of the appellant and, if the appellant has engaged a legal representative or trade union representative, the contact details of the representative,
(d) whether the appellant intends to make oral submissions to the Committee in relation to the appeal and if so, whether the appellant intends to make the submissions—
(i) in person or by audio visual link, and
(ii) with or without a legal representative or trade union representative,
(e) other information required by the Committee.
(3) Correspondence, submissions and other documents in connection with an appeal, including notice of the withdrawal of an appeal, must be given—
(a) to the Committee Secretary, and
(b) if the Committee specifies a time period—within the specified period.
16
Deciding an appeal
16 Deciding an appeal
16 Deciding an appeal
(1) For the Act, section 61(2), if the appellant has not indicated an intention to make oral submissions in the notice of appeal, the Committee may decide the appeal on the basis of—
(a) the notice of appeal, and
(b) written submissions from the Corporation and the appellant, and
(c) if the Committee requests further information from the appellant—information received from the appellant in response to the request.
(2) If the Committee requests further information from the appellant, the appellant may indicate an intention to make oral submissions—
(a) in person or by audio visual link, and
(b) with or without a legal representative or trade union representative.
(3) If the appellant indicates in the notice of appeal or in response to a request for further information that the appellant intends to make oral submissions, the Committee Secretary must, in consultation with the Chairperson, decide a date and location for the appeal hearing.
(4) At the hearing, the appellant and the appellant’s legal representative or trade union representative, if any, may—
(a) address the Committee on matters relating to the appeal, and
(b) with the Committee’s approval, produce documents, records or information relating to the appeal.
(5) The parties to an appeal are not entitled to call a person to give evidence or to cross-examine a person at the hearing.
(6) The Committee may adjourn the hearing if the Committee considers an adjournment necessary to enable the Committee to consider—
(a) oral submissions made at the hearing, or
(b) documents, records or information produced at the hearing.
(7) The Committee must give the Corporation written notice of the Committee’s decision when the Committee gives the appellant written notice under the Act, section 63.
Part 5
Miscellaneous
Part 5 Miscellaneous
Part 5 Miscellaneous
17
Community Services Sector Long Service Leave Committee
17 Community Services Sector Long Service Leave Committee
17 Community Services Sector Long Service Leave Committee
(1) For the Act, section 8(2)(b)(i), Unions NSW is prescribed.
(2) For the Act, section 8(2)(b)(ii), Australian Services Union is prescribed.
(3) For the Act, section 8(2)(b)(iii), NSW Council of Social Service is prescribed.
(4) For the Act, section 8(2)(b)(iv), National Disability Services is prescribed.
(a) each offence created by a provision specified in Schedule 1, Column 1 is an offence for which a penalty notice may be issued, and
(b) the amount payable for the penalty notice is the amount specified in Schedule 1, Column 2.
(2) If the provision is qualified by words that restrict the operation of the provision to limited kinds of offences or to offences committed in limited circumstances, the penalty notice may be issued only for—
(a) the limited kind of offence, or
(b) an offence committed in the limited circumstances.
The Act and the Interpretation Act 1987 contain definitions and other provisions that affect the interpretation and application of this regulation.
4 Definition of “corresponding law”
4 Definition of “corresponding law”
4 Definition of “corresponding law”
For the Act, Schedule 3, definition of corresponding law, paragraph (b), the following laws are declared to be corresponding laws—
(a) the Community Services Industry (Portable Long Service Leave) Act 2020 of Queensland,
(b) the Long Service Benefits Portability Act 2018 of Victoria, to the extent that Act deals with the community services sector,
(c) the Long Service Leave (Portable Schemes) Act 2009 of the Australian Capital Territory, to the extent that Act deals with the community sector industry,
(d) the Portable Long Service Leave Act 2024 of South Australia, to the extent that Act deals with the community services sector,
Service-crediting for breaks: it prescribes circumstances under which breaks in engagement can nevertheless attract service credit, including medical certification for incapacity, Corporation‑recognised training relevant to the sector, voluntary community service during declared emergencies under specified emergency management Acts, and work provided under the Workers Compensation Act 1987 (s 7).
Pro rata payments: the Corporation may grant pro rata long service payments where a worker has permanently ceased community service work due to injury or illness, where a deceased worker’s personal representative applies, or where the worker is experiencing financial hardship (s 8).
Levy administration: it requires refunding of levy paid for a worker if the worker’s registration is cancelled (to the employer or contractor who paid the levy), while allowing the Corporation to apply any refund to outstanding amounts owed by the payer (s 9). It prescribes an overdue-interest rate for levy arrears based on the RBA cash rate plus 6 per cent, compounded monthly, with the applicable half-yearly reference point specified (s 10). It prescribes the Director of the Corporation as the prescribed person for certification of levy payment (s 11). It prescribes additional information that employers and contractors must include in returns: registration numbers, name, address, date of birth, telephone number and email address for workers and contractors (s 12).
Appeals and Committee procedure: it prescribes an ordinary appeal period of 42 days from notification of a decision, with a 6‑month limit in exceptional circumstances (s 13). The Chairperson must nominate a Committee Secretary to handle appeals correspondence (s 14). Appeals must be lodged in the form approved by the Committee and must contain specified information (s 15). The Committee may decide appeals on the papers unless the appellant indicates an intention to make oral submissions; oral hearings are available with limited procedural controls (no power for parties to call witnesses or cross‑examine) and the Committee has power to request further information and adjourn hearings (s 16).
Committee composition: four named organisations are prescribed to fulfil the Act’s requirement for interests to be represented on the Community Services Sector Long Service Leave Committee , Unions NSW, Australian Services Union, NSW Council of Social Service, and National Disability Services (s 17).
Interaction with Commonwealth Fair Entitlements Guarantee: the Secretary (for the Fair Entitlements Guarantee Act 2012) is taken to be an employer for the purposes of the Act’s reimbursement provision where a registered worker receives a FEG payment for long service benefits accrued under the Long Service Leave Act 1955 (s 18).
Penalty notices: the regulation identifies specific Act provisions for which penalty notices may be issued and sets fixed penalty amounts in Schedule 1; it also limits the scope of penalty notices where an offence provision is qualified (s 19 and Schedule 1).
Amendment to the Act: Schedule 2 of the regulation inserts “Services provided by community services sector peak bodies” into Schedule 1 of the Act, adjusting the Act’s scope (Schedule 2, sch.2-sec).
Every operational prescription is given by specific regulation sections referenced above. The regulation therefore fills practical gaps left by the Act: timing and transitional rules, definitional clarifications, administrative return requirements, the levy interest mechanism, appeal formality and timing, procedural limits at appeal hearings, named Committee members, and a discrete expansion of the Act’s Schedule 1. The text supplies no legislative exposition of policy rationale beyond these prescriptions; the document’s own notes (for example, s 3’s note on other definition sources) flag that the Act and Interpretation Act materially affect the regulation’s operation.
Main concepts
The regulation relies on and defines a compact set of concepts that determine accrual, portability, administrative burden and dispute resolution. Each of these central concepts is prescribed in the regulation and should be read in the context of the Act, which the regulation frequently references.
Corresponding law (s 4). The regulation declares specific interstate and territory portable long service leave Acts to be “corresponding laws” for the Act’s Schedule 3. The list includes Queensland’s Community Services Industry (Portable Long Service Leave) Act 2020, Victoria’s Long Service Benefits Portability Act 2018 (to the extent it deals with the community services sector), ACT’s Long Service Leave (Portable Schemes) Act 2009 (to the extent it deals with the community sector industry), South Australia’s Portable Long Service Leave Act 2024 (as it deals with community services), and the Northern Territory’s Portable Long Service Leave (Community Services Sector) Act 2024 (s 4). This concept controls whether service performed interstate or in a territory is treated as recognised service for accrual and portability.
Return period (s 5). The regulation prescribes the initial “return period” for the Act’s Schedule 3 definition to be the period between commencement and 31 March 2026. This is a transitional timing concept; where the Act applies a return-period test, s 5 fixes that test to a concrete date for the early life of the scheme.
Non‑service day (s 6). The regulation prescribes specific categories of days that count as non‑service days under the Act’s s 20(9) definition. Key categories include pregnancy‑related absence, carer days (as defined in the Carers (Recognition) Act 2010), unpaid community service work for the Crown or councils that does not provide for long service benefits, community service work in Commonwealth places located in NSW, community service work performed interstate where no corresponding law applies but would be recognised service if done in NSW, personal illness/injury days, immediate family illness/injury/death days, and days where the worker is a victim of domestic or family violence (s 6(1) and (2)). The regulation therefore narrows and specifies what counts as a non‑service day, which feeds directly into accrual calculations and employee entitlements preservation.
Service credit for breaks in engagement periods (s 7). The regulation prescribes circumstances where service credit can be awarded for gaps in engagement. These prescribed circumstances are medical incapacity certified by a registered medical practitioner, Corporation‑recognised training for sector relevance, voluntary community service during declared emergencies under specified emergency Acts, and work provided under the Workers Compensation Act 1987 as a result of injury (s 7). Service credit changes the effective continuity of service for long service purposes and therefore affects entitlement timing.
Pro rata payments in injury/illness/death/hardship cases (s 8). The regulation authorises the Corporation to grant an application for a pro rata payment instead of the full long service leave entitlement if a worker permanently ceases community service work due to injury or illness, has died with a personal representative applying, or is experiencing financial hardship (s 8). This is an exercise of administrative discretion allowing early partial payment in defined circumstances.
Levy mechanics: refund on cancellation (s 9), interest on overdue levy (s 10), who can certify levy payments (s 11), and additional data required in returns by employers and contractors (s 12). These provisions operationalise the levy collection and enforcement mechanics: refunds on cancellation are payable to the original payer but the Corporation may apply refunds to debts owed by that payer (s 9(2)-(3)); interest on overdue amounts is calculated at an annual rate equal to the RBA cash rate plus 6 per cent, compounded monthly, with the relevant RBA cash rate reference point linked to the immediately preceding half‑year date (s 10); the Director of the Corporation is the prescribed officer for certification of levy payments (s 11); returns must include registration number, name, address, date of birth, phone and email for registered workers and contractors (s 12).
Appeals process and Committee structures (ss 13-16 and 17). The regulation prescribes appeal time limits (42 days ordinarily, 6 months in exceptional circumstances) (s 13); requires the Chairperson to nominate a Committee Secretary to handle appeal correspondence (s 14); specifies the content and form of a notice of appeal (s 15); and sets out the Committee’s powers in deciding appeals, including the procedural settings for oral hearings and evidentiary limits (e.g. no calling of witnesses or cross‑examination) (s 16). It also prescribes four named interest groups as members of the statutory Committee , Unions NSW, Australian Services Union, NSW Council of Social Service, National Disability Services (s 17).
Penalty notices (s 19 and Schedule 1). The regulation nominates specific Act provisions for which penalty notices may be issued, and sets the penalty amounts in Schedule 1. The regulation also limits the issuance of penalty notices to the kinds of offences or circumstances expressly covered by those provision qualifications (s 19(2)).
Scope amendment (Schedule 2). The regulation inserts “Services provided by community services sector peak bodies” into the Act’s Schedule 1 (sch.2-sec), which has the effect of expanding the Act’s listed community services activities for the purposes of the Act’s coverage rules.
These concepts determine how the port‑leave scheme treats time out of work, breaks in service, cross‑jurisdictional work, levy administration, internal dispute resolution and compliance. They are not abstract policy statements; the regulation sets concrete administrative rules that directly affect record‑keeping, returns, levy calculations, appeal strategies and the classification of particular days for accrual.
Who it affects
The regulation distributes rights, obligations and administrative burdens across several discrete groups. The primary categories are registered workers, employers and contractors in the community services sector, the Corporation charged with administering the scheme, the Community Services Sector Long Service Leave Committee (and its Chairperson and Secretary), specific statutory peak bodies and trade unions, and the Commonwealth Secretary under the Fair Entitlements Guarantee Act 2012 in particular circumstances.
Registered workers. The regulation affects registered workers by prescribing the types of days that count as non‑service days (s 6), the circumstances in which return‑to‑work gaps will still attract service credit (s 7), and the grounds on which the Corporation may approve pro rata payments in cases of permanent cessation due to injury, death where a personal representative applies, or financial hardship (s 8). Workers who have registered numbers must expect employers to report their registration numbers, personal details and contact information in employer returns (s 12). The definition of non‑service days explicitly covers pregnancy, carer duties (as defined in the Carers (Recognition) Act 2010), personal illness, family illness or death and domestic violence victimisation, which directly affects how those absences are treated for long service accrual (s 6).
Employers and contractors. Employers and contractors bear multiple reporting, payment and compliance duties. They must submit returns with specified additional data fields (registration numbers, personal contact details and DOB for registered workers, and registration number, name, address, DOB and contact details for contractors) (s 12). They pay the long service leave levy and may receive refunds if a worker’s registration is cancelled (s 9). However, the Corporation may apply any refund to amounts owed by the payer (s 9(3)). They face interest charges on overdue levies calculated by reference to the RBA cash rate plus 6 per cent, compounded monthly (s 10). They are also exposed to penalty notices for the specific offences listed in Schedule 1, with fixed monetary amounts set for each listed Act provision (s 19 and Schedule 1).
The Corporation. The Corporation is assigned several discretely enumerated powers and administrative duties in the regulation. It must refund paid levies on worker registration cancellation (s 9(1)), may apply refunds to amounts owed by the payer (s 9(3)), may grant pro rata payments under the circumstances listed in s 8, may recognise training for service credit purposes (s 7(b)), and may request further information in appeals (s 16(1)(c)). The Director of the Corporation is prescribed as the certifying officer for levy payment certification (s 11). The Corporation is also a party that the Committee must be required to notify of appeal outcomes (s 16(7)).
Community Services Sector Long Service Leave Committee. The regulation prescribes four named organisations as the bodies that fill the Act’s requirement for committee representation: Unions NSW, Australian Services Union, NSW Council of Social Service, and National Disability Services (s 17). The Chairperson of the Committee must nominate a Committee Secretary to handle appeals correspondence (s 14). The Committee decides appeals and controls hearing dates, oral submissions and production of documents (s 16).
Trade unions and legal representatives. The appeals process permits appellants to be represented by a legal representative or a trade union representative and to indicate whether they will make oral submissions and whether those submissions will be by audiovisual link (s 15(2)(c)-(d)). The regulation therefore shapes the practical participation of unions and legal representatives in the Committee process.
Commonwealth Secretary (Fair Entitlements Guarantee). For the Act’s reimbursement provision, the Secretary within the meaning of the Fair Entitlements Guarantee Act 2012 is taken to be an employer for s 87(4) of the Act where a registered worker receives a FEG payment for long service benefits accrued under the Long Service Leave Act 1955 (s 18). This has a discrete effect where FEG payments have been made and a question of reimbursement arises between the Corporation and the relevant Commonwealth Secretary.
Inter‑jurisdictional workers and other jurisdictions. The regulation’s list of corresponding laws (s 4) and the non‑service day prescription for work performed in another State or Territory where a corresponding law is not in force but the work would be recognised in NSW (s 6(1)(e)) affect workers who perform community service work across borders. Employers and workers in those jurisdictions will need to consider whether the relevant interstate scheme is listed as a corresponding law in s 4 when determining recognised service.
Data protection and record keepers. Because the regulation mandates employer returns to include sensitive personal data (DOB, address, telephone, email) (s 12), employers and contractors that submit returns will bear data protection and record‑keeping obligations under privacy law and their own governance practices, although the regulation itself does not set privacy standards beyond the return requirements.
Parties subject to penalty notices. Employers, contractors and possibly individuals who commit the specific offences listed in Schedule 1 are directly affected by prescribed penalty notice amounts. The Schedule ties monetary penalties to specific provisions of the Act referenced by section number (Schedule 1).
In short, the regulation affects both the supply side (employers, contractors, the Corporation) and the labour side (registered workers), administrative decision‑makers (Committee, Chairperson, Committee Secretary), and cross‑jurisdictional interfaces (corresponding laws and FEG interplay). The practical impact is on reporting systems, levy cash flows, record retention, appeals practice and the legal status of particular periods of absence for accrual.
Key duties and rights
The regulation imposes concrete administrative duties, preserves certain worker rights through prescribed service‑credit rules and sets out procedural rights and limits in the appeals process. The duties and rights derive from specific prescriptions and should be read against the Act’s substantive framework.
Duties imposed on employers and contractors
Enhanced returns content (s 12). Employers and contractors must include specific personal identifiers and contact details in their statutory returns. For registered workers, these are registration number, name, address and date of birth, plus telephone number and email address (s 12(1)(a)-(c)). For contractors, the registration number, name, address and date of birth, plus contact details, are required (s 12(2)(a)-(c)). The duty is clear and specific; failure to include the required information may engage the penalty notice regime if the underlying Act provision is listed in Schedule 1.
Levy payment and refund process (s 9). Employers and contractors who pay the levy have the duty to respond to levy adjustments, and if a worker’s registration is cancelled they are entitled to a refund of the levy paid for that worker (s 9(1)-(2)). However, the Corporation is permitted to set off the refund against amounts the payer owes to the Corporation (s 9(3)). This creates an obligation on payers to monitor their debt position with the Corporation, and a partial offsetting risk.
Payment of overdue levies and interest (s 10). Payers owe interest on overdue levy amounts calculated at an annual rate equal to the RBA cash rate plus 6 per cent, compounded monthly. The regulation prescribes which published cash rate applies for the half‑yearly interest calculation periods (s 10(a)-(b)). This duty imposes a financial carrying cost on late payments.
Rights and protections for workers
Service credit in specified circumstances (s 7). Workers have a right (subject to administrative decision) to have certain breaks in engagement credited as service. If the worker was unable to work due to illness or injury and a registered medical practitioner certifies incapacity, the Corporation may credit the break (s 7(a)). Service credit is also available for Corporation‑recognised training relevant to the sector, voluntary community service during declared emergencies under specified Acts, and for certain workers compensation situations (s 7(b)-(d)).
Pro rata payment eligibility (s 8). Workers (or their personal representatives) may apply for a pro rata payment in lieu of long service leave where the worker has permanently ceased community service work due to injury or illness, where the worker has died and a personal representative applies, or where the worker is experiencing financial hardship (s 8). This is a statutory discretion that can produce direct monetary benefit ahead of a full entitlement.
Procedural duties and rights in appeals
Time limits for appeals (s 13). Appellants must lodge appeals within 42 days of being notified of the decision, unless the Committee Chairperson is satisfied exceptional circumstances exist in which case a 6‑month period applies (s 13). This imposes a statutory temporal limit on judicial review alternatives and internal appeals.
Notice and form of appeal (s 15). Appeals must be given by written notice in the form approved by the Committee and must include specified information such as the decision being appealed, grounds of appeal, contact details for the appellant and any representative, whether the appellant intends to make oral submissions and whether those submissions will be in person or by audiovisual link, and other information required by the Committee (s 15(1)-(2)). This creates a duty to disclose procedural intentions at an early stage.
Committee Secretary and correspondence (s 14). The Chairperson must nominate a Committee Secretary to send and receive appeal correspondence, creating a single administrative contact point in the appeals process (s 14). Appellants and the Corporation must send correspondence, submissions and other documents to the Committee Secretary, and comply with any time periods the Committee specifies (s 15(3)).
Oral submissions and evidentiary scope (s 16). Where an appellant indicates they will make oral submissions, the Committee must arrange a hearing and the appellant may address the Committee and, with approval, produce documents, records or information (s 16(3)-(4)). However, parties are not entitled to call witnesses or cross‑examine persons at the hearing (s 16(5)). The Committee may decide on the papers where oral submissions are not indicated (s 16(1)). The Committee must notify the Corporation in writing of its decision when it gives written notice to the appellant (s 16(7)). These provisions create the right to oral advocacy but limit formal evidentiary contest by excluding witness calling and cross‑examination.
Enforcement and penalty rights/duties
Penalty notices (s 19 and Schedule 1). The regulation identifies specific Act provisions for which penalty notices may be issued and prescribes the monetary amounts for those offences (s 19(1) and Schedule 1). It also constrains the use of penalty notices where an offence provision is qualified, limiting penalty notices to the restricted kinds of offences or circumstances specified (s 19(2)). This creates a particular enforcement pathway (administrative monetary penalties) in lieu of, or alongside, criminal prosecution for the listed offences.
Administrative rights
Certification by Director (s 11). The Director of the Corporation is prescribed as the “prescribed person” for certification of levy payment under the Act (s 11). This centralises the authority to certify payment of levies in a single corporate officeholder, which has evidentiary and administrative consequence for employers seeking to prove levy compliance.
Committee composition prescription (s 17). The regulation prescribes which bodies fill particular Committee seats. Those bodies therefore gain the administrative right to participate in Committee deliberations as the Act contemplates.
Overall, duties in the regulation are largely administrative and procedural: enhanced returns, levy payment and interest, refund-setoff rules, appeal forms and timeframes, and compliance with penalty notice regimes. Rights preserved or created are primarily procedural (appeal rights, oral submissions) and remedial (service credit and pro rata payment eligibility in specified circumstances). The regulation confines evidentiary contest in appeals and centralises certain certifications, which affects how parties can exercise their rights practically.
Penalties and enforcement
The regulation establishes and limits enforcement mechanisms available to the administering body through two principal channels: an overdue interest regime on levy arrears and a penalty‑notice framework for specified offences under the Act. It also contains administrative enforcement mechanisms such as the Corporation’s power to set off refunds against debts owed to it.
Overdue interest on levy (s 10)
Rate formula. Section 10 prescribes that, for interest accrued on overdue long service leave levies, the applicable rate per calendar month or part of a calendar month is the annual rate, compounded monthly, equal to the Reserve Bank of Australia’s cash rate last published immediately before the relevant half‑year date plus 6 percentage points. Concretely, the regulation sets two reference points: for interest accrued between 1 January and 30 June, use the cash rate published immediately before 1 January; for interest accrued between 1 July and 31 December, use the cash rate published immediately before 1 July (s 10(a)-(b)).
Compounding. Interest is compounded monthly. The formula is mechanically specific: annual rate = (RBA cash rate at reference point) + 6 per cent, then applied and compounded monthly for the relevant calendar months or parts thereof. This produces a financial penalty for late payment which is pegged to monetary policy (RBA cash rate) plus a fixed margin.
Penalty notices (s 19; Schedule 1)
Prescribed penalty notice offences. Section 19(1) identifies that each offence created by a provision specified in Schedule 1, Column 1 is an offence for which a penalty notice may be issued and that the amount payable is the corresponding amount in Schedule 1, Column 2 (s 19(1)(a)-(b)). Schedule 1 lists a set of Act sections and monetary amounts. For example, Section 10(2) is listed with a $550 penalty, Section 12(2) $55, Section 34(1) $440, Sections 34(2)-(4) $440 each, Section 36 $220, Section 38(4) $220, Sections 39(1)-(3) $220 each, Sections 40(1)-(2) $220 each, Section 42(1) $220, and Section 49(1) $550. The Schedule links each listed Act provision numerically to a specific fixed penalty amount.
Limitations on penalty notices. Section 19(2) qualifies the scope of penalty notices where the underlying Act provision is itself qualified by words restricting the operation of the provision to limited kinds of offences or limited circumstances; the regulation allows a penalty notice to be issued only for that limited kind of offence or offences committed in the limited circumstances. This constrains the administrative use of penalty notices to the specific factual permutations contemplated by the underlying statutory text.
Administrative versus prosecutorial options. By prescribing penalty notice amounts, the regulation provides an administrative enforcement tool to secure compliance without necessarily proceeding to criminal prosecution for the listed offences. The presence of fixed penalty amounts creates a predictable enforcement alternative for the Corporation or authorised enforcement officers.
Set‑off and refund enforcement (s 9)
Refunds on registration cancellation are payable to the payer but the Corporation may apply the refund amount, or part of it, to satisfy amounts owed to the Corporation by that employer or contractor (s 9(3)). This is an internal enforcement mechanism that places payers’ refunds at risk where they carry other liabilities to the Corporation.
Appeal process limitations (s 16)
Evidentiary limits in hearings. The regulation restricts evidentiary mechanisms at Committee hearings: parties are not entitled to call persons to give evidence or to cross‑examine persons at the hearing (s 16(5)). This both streamlines hearings and limits adversarial evidentiary exploration, which affects how facts are proven in the administrative review context.
Certification as proof (s 11)
Director certification. Section 11 prescribes the Director of the Corporation as the prescribed person for certification of levy payment under s 98(3) of the Act. Certification by a designated officer is an evidentiary mechanism that enforcement officers and the Corporation can use to establish compliance or non‑compliance.
Practical enforcement consequences
The interest formula links enforcement cost to prevailing monetary conditions and ensures the carrying cost of arrears rises or falls with the RBA cash rate. Because the regulation requires monthly compounding, late payments produce an accelerating financial burden.
The penalty notice schedule establishes fixed financial penalties for identified contraventions of the Act, creating predictability for both enforcers and regulated parties. The amounts are modest in many instances but, when aggregated across multiple contraventions or repeated breaches, can be material.
The set‑off power over refunds and the certification and appeals procedures concentrate administrative control in the Corporation and limit the contested evidence that appellants can adduce in Committee hearings, which affects enforcement practicability and dispute resolution dynamics.
The regulation, therefore, establishes a regime of administrative monetary consequences augmented by internal administrative powers (set‑off and certification) and limited procedural avenues for contest. The precise enforcement footprint is governed by the listed Act sections in Schedule 1 and the detailed mechanics in ss 9-12 and 16-19.
How it interacts with other laws
The regulation expressly cross‑references multiple Commonwealth, State and Territory Acts and relies on the Act and Interpretation Act for interpretive backing. These cross‑references determine both the substantive coverage of the portable scheme and how particular factual situations are treated.
Direct interactions named in the regulation
Community Services Sector (Portable Long Service Leave) Act 2024 (the Act). The regulation exists to supplement and operate the Act; many provisions explicitly state that they are made “for the Act” and reference specific Act sections (for example, the non‑service day prescription for the Act’s s 20(9) definition in s 6; service credit for breaks under the Act’s s 32 in s 7; levy refund under the Act’s s 19(8) in s 9; interest rate for s 43(1) in s 10; certification for s 98(3) in s 11; and appeals under Part 7 of the Act in ss 13-16). The regulation therefore augments the Act by setting out important administrative and substantive particulars that the Act leaves to regulation.
Interpretation Act 1987. Section 3 notes that the Act and the Interpretation Act 1987 contain definitions and other provisions that affect the interpretation and application of this regulation. That reference essentially signals that ordinary statutory interpretation rules and ancillary definitions apply when construing the regulation.
Industrial Relations Act 1996 and Fair Work (Registered Organisations) Act 2009. The regulation’s definition of “trade union” (s 3) specifically adopts the concept of an industrial organisation of employees under the Industrial Relations Act 1996 or an association of employees registered under the Fair Work (Registered Organisations) Act 2009 of the Commonwealth. This defines who can be a trade union representative in the appeals context and who can be represented in organisational terms.
Carers (Recognition) Act 2010. The non‑service day prescription in s 6(1)(b) treats a worker’s carer days as non‑service days “if the worker is a carer within the meaning of the Carers (Recognition) Act 2010” (s 6(1)(b)). The regulation therefore imports the Carers Act’s definition of carer into long service accrual treatment.
Local Government Act 1993. The regulation imports the Local Government Act 1993 definition of county council for the purpose of prescribing non‑service days that include unpaid community service work as an employee of a county council (s 6(2)).
Commonwealth Places (Application of Laws) Act 1970. Section 6(1)(d) treats as non‑service days those days when an employee performs community service work at a Commonwealth place within the meaning of that Commonwealth Act when the place is located in the State. This ties the long service regime to the Commonwealth Places Act’s definition of the geographical scope of Commonwealth places.
State Emergency and Rescue Management Act 1989 and equivalent interstate or Commonwealth Acts. Section 7(c) prescribes voluntary community service during declared or recognised emergencies under the State Emergency and Rescue Management Act 1989, or equivalent interstate or Commonwealth Acts, as eligible for service credit. This cross‑reference creates an interlocking treatment of emergency volunteer service across jurisdictions.
Workers Compensation Act 1987. Section 7(d) prescribes that work provided to a worker in accordance with the Workers Compensation Act 1987 as a result of injury is a circumstance in which service credit may be granted for breaks. This brings workers compensation outcomes into the calculation of long service continuity.
Fair Entitlements Guarantee Act 2012 (Commonwealth). Section 18 expressly takes the Secretary under the FEG Act to be an employer for the Act’s s 87(4) reimbursement provision when a registered worker receives a FEG payment for long service benefits accrued under the Long Service Leave Act 1955. This creates a specific interaction between Commonwealth FEG payments and the NSW portable scheme’s reimbursement mechanics.
Inter‑jurisdictional portability and corresponding laws
The regulation declares particular interstate laws to be “corresponding laws” for the Act’s portability Schedule 3 (s 4). The list includes Queensland, Victoria (to the extent it deals with the community services sector), the ACT (to the extent it deals with the community sector industry), South Australia (to the extent it deals with community services), and the Northern Territory. This list determines whether service performed in those jurisdictions will count as recognised service under the Act for portability. The regulation also prescribes in s 6(1)(e) that community service work performed in another State or Territory will count as a non‑service day iff a corresponding law is not in force in that State or Territory and the work would be counted as recognised service if performed in NSW by a registered worker. That formulation indicates a conditional treatment of interstate service tied to the existence of corresponding laws and the equivalence of service types.
Administrative and evidentiary interactions
Certification and proofs of levy payment are centralised by prescribing the Director of the Corporation for certification under the Act’s s 98(3) (s 11). This interacts with evidentiary rules in other administrative and civil contexts where certified copies or prescribed person certifications have specific evidentiary weight.
The appeals process interacts with the Act’s Part 7 appeals provisions by prescribing time limits (s 13), forms (s 15) and procedural limits (s 16). These affect the reach of administrative judicial review options, as internal appeals are shaped by the regulation. The regulation also interacts with the Act’s penalties and offences by naming certain offences for penalty notices (s 19 and Schedule 1), which in turn interacts with any criminal or civil enforcement routes the Act itself permits.
Scope extension to Schedule 1 of the Act
Schedule 2 inserts “Services provided by community services sector peak bodies” into the Act’s Schedule 1 (sch.2-sec). That amendment interacts directly with the Act’s coverage rules by expanding, in a targeted way, the list of services considered community services for the Act’s purposes.
In sum, the regulation coordinates the portable long service leave scheme with a suite of other legislative instruments: it imports definitions and thresholds from other Acts, aligns emergency volunteer service and workers compensation with crediting rules, coordinates cross‑jurisdictional portability via a declared list of corresponding laws, and integrates FEG reimbursements. These interactions make the regulation structurally dependent on other statutes for key definitions and practical treatments of absences, interstate service and reimbursement.
Amendment history
The regulation document itself contains limited internal amendment history. What the regulation records that is material to legislative change is the following:
Commencement link with the Act (s 2). The regulation commences on the commencement of the Community Services Sector (Portable Long Service Leave) Act 2024. The regulation is therefore a complementary instrument intended to come into force together with the Act, and early changes in the Act’s operation are dependent on the regulation’s prescriptions.
Schedule 2 amends the Act. Schedule 2 to this regulation effects an amendment to the Community Services Sector (Portable Long Service Leave) Act 2024 by inserting an item into the Act’s Schedule 1: specifically, it inserts “Services provided by community services sector peak bodies” in alphabetical order (sch.2-sec). This is an explicit instrument of amendment embedded in the regulation that alters the Act’s scope by changing its Schedule 1. The regulation therefore both supplements and alters the Act directly by regulation‑made amendment.
Transitional return period (s 5). Section 5 prescribes a transitional “return period” for the Act’s Schedule 3 definition to the effect that the period between commencement and 31 March 2026 is the prescribed period. This is a time‑limited prescription. By specifying a concrete end date for the first return period, the regulation establishes a temporary rule that may be revisited by later regulation or proclamation.
No other express repeals, renumberings or revocations are contained in the text of the regulation as provided. The regulation does not record previous versions, revoked clauses or historical amendments; it is presented as the operative instrument. Because the regulation is itself a new instrument made to be read with the Act, its own amendment history will be located in later amending regulations or in the public register of subordinate legislation. The text as provided shows one substantive alteration to the Act (Schedule 2 insertion) and multiple prescriptive provisions filling out Act‑level delegations.
What is not in the document
The regulation does not contain an explanatory memorandum or second‑reading speech that documents prior versions, consultation or earlier drafts; the regulation text provided does not include such materials. It does include short notes that the Act and the Interpretation Act contain definitions that affect application (s 3), but no legislative history or policy rationale beyond the operational prescriptions.
The regulation contains no “sunset” clauses other than the prescribed end date for the initial return period in s 5. The rest of the regulation’s prescriptions appear to be ongoing until amended or repealed.
Practically, for stakeholders tracking legal change, the material amendment to the Act (Schedule 2) and the transitional dating in s 5 are the explicit, documentable changes made by this subordinate instrument. Any further amendment history will appear in later subordinate instruments or in the statutory database maintained by parliamentary counsel or the NSW legislation portal.
Litigation history
The regulation text supplied contains no references to case law, court decisions, or any litigation history. It names no judicial authorities and cites no judicial interpretations of the Act or regulation. Where the regulation cross‑references other statutes (for example the Interpretation Act 1987, Workers Compensation Act 1987, or the Fair Entitlements Guarantee Act 2012), it does not cite any judgments interpreting those statutes.
Consequently, there is no litigation history embedded in the source document that might illuminate how courts have interpreted the regulation’s provisions, the Act’s interface with other laws, or the administrative procedures set out for the Corporation and Committee. Any litigation relating to the Act or its regulation, and appellate consideration of issues such as the construction of non‑service day categories, the scope of service credit, levy enforcement, the lawfulness of penalty notices, or procedural fairness in Committee hearings, would need to be identified from external case law databases and is not recounted or referenced in the regulation itself.
In short, the regulation as provided is silent on litigation. Practitioners seeking precedential guidance on disputed issues arising under these regulatory provisions will need to consult administrative law and relevant statutory interpretation decisions external to this instrument, recognising that none are referenced in or incorporated by the regulation text.
Gotchas
The regulation contains a number of specific, technical prescriptions that create practical risks, compliance burdens and potential points of dispute. These are decisive to implementation and should be considered carefully.
Mandatory personal data in employer/contractor returns (s 12). Employers and contractors must include workers’ registration numbers, names, addresses, dates of birth, telephone numbers and email addresses. That requirement increases privacy and data‑security obligations for employers and contractors. Firms will need procedures for collecting, storing and transmitting personal data and must ensure compliance with privacy and data‑security law. The regulation itself does not specify security or retention standards, so regulated entities must align their practices with privacy legislation and internal governance.
Refund set‑off by the Corporation (s 9(3)). Where a worker’s registration is cancelled the levy paid must be refunded to the employer or contractor who paid it (s 9(2)), but the Corporation may apply the refund amount to satisfy amounts owed by that payer to the Corporation (s 9(3)). In cash‑flow terms, employers who expect a refund could find it reduced or withheld to pay other liabilities, affecting liquidity planning and potentially creating disputes over the Corporation’s application of set‑offs.
Interest on overdue levies tied to RBA cash rate plus 6 per cent, compounded monthly (s 10). The interest rate formula will vary with monetary policy. Because the interest compounds monthly, small delays can generate materially higher liabilities than simple interest would. The regulation prescribes specific reference dates (immediately before 1 January and 1 July) for determining the applicable cash rate for the half‑year, which requires diligence in financial calculations.
Non‑service day categories create broad protective treatment (s 6). The prescribed non‑service days include pregnancy-related absence, carer days, domestic violence victim days and family illness or death. Employers will need to recognise these as non‑service days for long service accruals. That may expand the periods counted for accrual and complicate workforce planning and rostering.
Interstate service and corresponding laws (s 4 and s 6(1)(e)). The regulation’s list of corresponding laws determines whether work performed interstate counts as recognised service. Section 6(1)(e) treats community service work performed in another State or Territory as a non‑service day where no corresponding law is in force and the work would be recognised service if performed in NSW. The conditional nature of this rule creates administrative complexity for employers and workers who operate across borders, as it requires checking whether a corresponding law is in force in each jurisdiction and whether the work type would be recognisable in NSW.
Service credit discretionary tests and evidentiary thresholds (s 7). Service credits for breaks may depend on medical certification, Corporation recognition of training, declaration of emergency under specified Acts, or workers compensation rules. These are discretionary or conditional pathways requiring documentary proof and administrative determinations by the Corporation, which may be contested.
Pro rata payments discretionary and limited grounds (s 8). The Corporation may grant pro rata payments in defined circumstances. Because the regulation frames these as satisfactions of the Corporation, applicants should expect an administrative decision with merits review avenues limited to the Act and regulation. The grounds include financial hardship, which is inherently fact‑sensitive.
Appeals constraints: time limits and restricted evidentiary process (ss 13-16). The ordinary appeal period is 42 days after notification; a longer 6‑month period applies only where the Chairperson is satisfied of exceptional circumstances (s 13). Appellants must use a form approved by the Committee and provide specified information (s 15). At hearing, parties cannot call witnesses or cross‑examine (s 16(5)). These constraints narrow procedural levers: appellants must rely primarily on documentary submissions and oral address, not live evidence or adversarial testing.
Centralised certification by the Director (s 11). The Director of the Corporation is the prescribed person for certifying levy payments. Relying parties should ensure that such certification is properly requested and obtained in disputes over payment, because the regulation centralises that authority and likely accords it evidentiary weight.
Penalty notice limitations and specific offence list (s 19 and Schedule 1). The regulation does not authorise penalty notices for all Act offences; it lists specific sections and financial amounts in Schedule 1. A common compliance error would be to assume penalty notices can be issued for other offences; the regulation limits that power to the Schedule 1 list, and further restricts penalty notices where the provision is itself qualified (s 19(2)).
Committee composition is prescribed (s 17). Four specific organisations are prescribed as members. That formal prescription may matter to stakeholders who expect representation on the Committee; it can also have interface effects if an affected party or interest group is not one of the prescribed organisations.
Lack of procedural detail on privacy, retention, and data sharing. Although returns must contain personal data, the regulation is silent on retention periods, access rights, or sharing of that data with other agencies. Entities preparing returns must make compliance choices without regulatory guidance in this instrument.
These “gotchas” are concrete matters plainly grounded in the regulatory text. Practitioners should treat them as points to be monitored in compliance systems, staff training, financial forecasting and dispute strategy.
How to comply
This section translates the regulation’s prescriptions into operational steps that employers, contractors, registered workers, legal representatives, and the Corporation should follow. Each recommendation is directly grounded in the relevant regulation sections.
For employers and contractors
Update returns and payroll/HR systems to capture required fields (s 12). Ensure that employer returns include, for each worker who is registered: the registration number, name, address, date of birth, telephone number and email address (s 12(1)(a)-(c)). For contractors, include the registration number, name, address and date of birth, plus telephone and email (s 12(2)). Implement validation checks to avoid missing fields that could trigger penalty outcomes or delays.
Track registration cancellations and levy refunds (s 9). Establish procedures to monitor registered worker status with the Corporation. Where the Corporation cancels a worker’s registration, be prepared to: (a) request and account for refunds of the levy paid for that worker; and (b) monitor whether the Corporation applies the refund to any outstanding debt you owe (s 9(2)-(3)). Include reconciliation controls between levy payments, registrations and Corporation invoices.
Manage overdue payments and interest exposure (s 10). Calculate interest on overdue levy amounts using the RBA cash rate at the period’s reference point plus 6 per cent, compounded monthly, per s 10(a)-(b). Maintain calendars for the relevant half‑year reference dates (1 January and 1 July) and ensure cash‑flow systems capture potential compounding. Consider proactive levy payments to avoid compounding interest obligations.
Obtain Director certification where required (s 11). If a certified statement of levy payment is required for a transaction or dispute, request certification from the Director of the Corporation (s 11). Build a process to obtain and store such certified documents as evidence of payment.
Data protection and records management. Because returns include sensitive personal data (s 12), implement secure transmission and storage practices consistent with privacy law. Document retention policies should ensure you can reproduce returns and communications in an appeal or audit.
Understand penalty notice exposure (s 19 and Schedule 1). Review Schedule 1 to identify which Act provisions are covered by penalty notices and the penalty amounts. Implement internal checks to prevent contraventions of those specific provisions. Where a provision is qualified, ensure factual circumstances align with the limited scope of the penalty notice regime (s 19(2)).
For registered workers (and personal representatives)
Collect and maintain proof for service credit or pro rata applications (ss 7-8). If claiming service credit for a break due to illness, obtain written certification from a registered medical practitioner (s 7(a)). If seeking service credit for training, check whether the training is recognised by the Corporation (s 7(b)). For emergency volunteer work, document that the activity occurred during an officially declared or recognised emergency under the State Emergency and Rescue Management Act 1989 or an equivalent Act (s 7(c)). For workers compensation related work, document the provision of work under the Workers Compensation Act 1987 (s 7(d)). Where seeking a pro rata payment under s 8, prepare evidence of permanent cessation due to injury/illness, death (through the personal representative) or financial hardship.
Monitor registration status and levy refunds. If registration is cancelled, expect the employer or contractor who paid the levy to be refunded; ensure you understand whether and how any refund interacts with entitlements and third‑party claims (s 9).
Appeals and dispute handling (appellants, legal representatives, trade unions)
Timeliness and form compliance (ss 13-15). File appeals within 42 days of notification of the decision being appealed; if exceptional circumstances exist, apply to the Committee Chairperson for an extension to 6 months and document those circumstances (s 13). Use the form approved by the Committee to lodge the notice of appeal (s 15(1)). Ensure the notice contains the decision being appealed, grounds of appeal, contact details for the appellant and any legal/trade union representative, the appellant’s intention regarding oral submissions and their mode (in person or by audiovisual link) and other information the Committee requires (s 15(2)(a)-(e)).
Prepare for a largely written process with limited hearing evidence (s 16). If you do not indicate an intention to make oral submissions, the Committee may determine the appeal on the papers (s 16(1)). Even when oral submissions are made, the Committee does not permit calling witnesses or cross‑examination (s 16(5)), so prepare robust written submissions and documentary evidence for disclosure. Be ready to produce documents at a hearing only with the Committee’s approval (s 16(4)(b)).
Respond to Committee requests for further information (s 16(1)(c), (2)). If the Committee requests additional information, respond promptly and use that opportunity to indicate if you now intend to make oral submissions (s 16(2)). Track Committee deadlines and the Committee Secretary’s instructions for submission timing (s 15(3)).
For the Corporation and Committee administrators
Nominate and publicise the Committee Secretary (s 14). The Chairperson must nominate a Committee Secretary to receive appeal correspondence (s 14). Publish the Committee Secretary’s contact details and ensure an administrative process is in place for receipt, acknowledgement and distribution of notices of appeal and supporting documents (s 15(3)).
Apply consistent standards for service credit and pro rata decisions (ss 7-8). Document criteria and evidence standards for recognising training, assessing medical certifications, recognising emergency volunteering, and evaluating claims of financial hardship. This will reduce litigation risk and support procedural fairness in Committee determinations.
Implement levy refund and debt set‑off controls (s 9). When processing refunds on cancellation, check whether the payer has outstanding debts to the Corporation and apply set‑offs in accordance with s 9(3). Ensure that written notices of set‑off and refund decisions are given promptly and with explanation to avoid disputes.
Maintain certification processes (s 11). Ensure the Director’s authority to certify levy payments is exercised under a documented internal control framework that allows rapid certification requests and retains copies for evidentiary use.
For all parties operating across jurisdictions
Check corresponding laws and cross‑jurisdictional recognition (s 4 and s 6(1)(e)). If community service work is performed in another State or Territory, verify whether a corresponding law listed in s 4 is in force in that jurisdiction and whether the type of work performed would be recognised service in NSW. Maintain a jurisdictional register to determine whether interstate service counts for accrual or is treated as a non‑service day under s 6.
Prepare for privacy and administrative coordination when dealing with Commonwealth bodies (s 18). Where a worker receives a FEG payment and reimbursement rights arise, coordinate with the FEG Secretary and document the reimbursement flows, recognising that the Secretary is taken to be an employer for the relevant Act provision (s 18).
Final practical checks
Audit trails. Retain audited copies of returns, levy payment receipts, Director certifications, correspondence with the Corporation, and appeal documents filed with the Committee Secretary. These will be the core materials the Committee uses when deciding appeals on the papers or at hearing.
Policy and training. Update internal policies and train payroll, HR, finance and legal teams on the regulation’s specific obligations: additional return fields, the interest formula, refund set‑off exposures, the limited appeal procedure and the prohibition on calling witnesses at hearings.
Legal review of penalty exposure. Map regulatory obligations to Schedule 1 offence provisions and quantify potential exposure for incorrect or late returns and other listed offences. Implement remedial programs where exposure is non‑trivial.
Compliance under this regulation is primarily administrative but has material financial and evidentiary consequences. The steps above follow directly from the regulation’s prescriptions in ss 3-19 and Schedule 1 and Schedule 2 and are intended to convert each regulatory requirement into actionable operational controls.
(e) the Portable Long Service Leave (Community Services Sector) Act 2024 of the Northern Territory.
5 Definition of “return period”
5 Definition of “return period”
5 Definition of “return period”
(1) For the Act, Schedule 3, definition of return period, paragraph (b), the period between the commencement date and 31 March 2026 is prescribed for the period between—
(a) the commencement date, and
(b) 31 March 2026.
(2) In this section—
commencement date means the date this section commences.
Part 2 Long service leave
Part 2 Long service leave
Part 2 Long service leave
6 Meaning of “non-service day”
6 Meaning of “non-service day”
6 Meaning of “non-service day”
(1) For the Act, section 20(9), definition of non-service day, the following days are prescribed—
(a) a day on which a worker does not work because the worker is pregnant or has a pregnancy-related condition,
(b) a day on which a worker does not work because the worker is caring for another person, if the worker is a carer within the meaning of the Carers (Recognition) Act 2010,
(c) a day on which a worker performs community service work as an employee of the Crown, a local council or county council under an arrangement that does not provide for payment of long service benefits to the worker,
(d) a day on which a worker performs community service work at a place that—
(e) a day on which a worker performs community service work in another State or Territory if—
(i) a corresponding law is not in force in the State or Territory, and
(ii) the community service work would be counted as recognised service under the Act if performed in New South Wales by a registered worker,
(f) a day on which a worker does not work because the worker is suffering from personal illness or injury,
(g) a day on which a worker does not work because a member of the worker’s immediate family or household has—
(i) a serious illness, or
(ii) a serious injury, or
(iii) died,
(h) a day on which a worker does not work because the worker is a victim of an act of domestic or family violence.
(2) In this section—
county council has the same meaning as in the Local Government Act 1993.
immediate family, for a worker, means—
(a) a spouse, de facto partner, child, parent, grandparent, grandchild or sibling of the worker, or
(b) a child, parent, grandparent, grandchild or sibling of a spouse or de facto partner of the worker.
7 Service credit for breaks in engagement periods
7 Service credit for breaks in engagement periods
7 Service credit for breaks in engagement periods
For the Act, section 32, the following circumstances are prescribed—
(a) both of the following apply—
(i) the registered worker was unable to perform community service work because of an illness or injury,
(ii) a registered medical practitioner certified in writing that the illness or injury rendered the worker reasonably unable to perform community service work,
(b) the registered worker undertook a training course recognised by the Corporation as being relevant to the community services sector to enhance the worker’s prospects of performing work in the sector,
(c) the registered worker performed community service work on a voluntary basis in New South Wales because of an emergency declared or otherwise recognised under—
(i) the State Emergency and Rescue Management Act 1989, or
(ii) an equivalent Act of another State or Territory or the Commonwealth,
(d) the registered worker performed work, other than community service work, provided to the worker in accordance with the Workers Compensation Act 1987 as a result of an injury.
8 Pro rata payments instead of long service leave in circumstances of injury, illness or death
8 Pro rata payments instead of long service leave in circumstances of injury, illness or death
8 Pro rata payments instead of long service leave in circumstances of injury, illness or death
For the Act, section 52(4), the Corporation may grant an application made under the Act, section 52(2) if the Corporation is satisfied—
(a) the worker has permanently ceased doing community service work as a result of injury or illness, or
(b) the worker has died and a personal representative of the deceased worker is making an application under the Act, section 20(6), or
(c) the worker is experiencing financial hardship.
Part 3 Long service leave levy
Part 3 Long service leave levy
Part 3 Long service leave levy
9 Refund of long service leave levy on cancellation of worker’s registration
9 Refund of long service leave levy on cancellation of worker’s registration
9 Refund of long service leave levy on cancellation of worker’s registration
(1) For the Act, section 19(8), if the Corporation cancels a worker’s registration under the Act, section 19(1), the Corporation must, in accordance with this section, refund the long service leave levy paid for the worker.
(2) The long service leave levy must be refunded to the employer or contractor who paid the long service leave levy.
(3) The Corporation may apply the amount or part of the amount required to be refunded under subsection (2) to satisfy amounts owed to the Corporation by the employer or contractor.
10 Interest rate on overdue long service leave levy
10 Interest rate on overdue long service leave levy
10 Interest rate on overdue long service leave levy
For the Act, section 43(1), the prescribed rate per calendar month or part of a calendar month is the annual rate, compounded monthly, that is 6% above the cash rate last published by the Reserve Bank of Australia—
(a) for interest accrued between 1 January and 30 June—immediately before 1 January, and
(b) for interest accrued between 1 July and 31 December—immediately before 1 July.
11 Certification of levy payment
11 Certification of levy payment
11 Certification of levy payment
For the Act, section 98(3), definition of prescribed person, the position of Director of the Corporation is prescribed.
12 Additional information required in returns by employers and contractors
12 Additional information required in returns by employers and contractors
12 Additional information required in returns by employers and contractors
(1) For the Act, section 34(2)(d), the following information is prescribed—
(a) if the worker was a registered worker—the registration number given to the worker by the Corporation,
(b) the worker’s name, address and date of birth,
(c) the worker’s telephone number and email address.
(2) For the Act, section 36(c), the following information is prescribed—
(a) the registration number given to the contractor by the Corporation,
(b) the contractor’s name, address and date of birth,
(c) the contractor’s telephone number and email address.
Part 4 Appeals to Committee
Part 4 Appeals to Committee
Part 4 Appeals to Committee
13 Time for making appeals
13 Time for making appeals
13 Time for making appeals
For the Act, section 61(1)(b), the following periods are prescribed—
(a) 42 days after the appellant is notified of the decision appealed against,
(b) if the Chairperson of the Committee is satisfied exceptional circumstances exist—6 months after the appellant is notified of the decision appealed against.
14 Nomination of Committee Secretary
14 Nomination of Committee Secretary
14 Nomination of Committee Secretary
For the Act, section 61(2), the Chairperson of the Committee must nominate a person (the Committee Secretary) to send and receive correspondence in relation to appeals to the Committee under the Act, Part 7.
15 Making an appeal
15 Making an appeal
15 Making an appeal
(1) For the Act, section 61(2), an appeal to the Committee must be made by giving the Committee Secretary written notice of the appeal (a notice of appeal) in the form approved by the Committee.
(2) A notice of appeal must contain the following information—
(a) the decision, or the part of a decision, being appealed against,
(b) the grounds of appeal,
(c) the contact details of the appellant and, if the appellant has engaged a legal representative or trade union representative, the contact details of the representative,
(d) whether the appellant intends to make oral submissions to the Committee in relation to the appeal and if so, whether the appellant intends to make the submissions—
(i) in person or by audio visual link, and
(ii) with or without a legal representative or trade union representative,
(e) other information required by the Committee.
(3) Correspondence, submissions and other documents in connection with an appeal, including notice of the withdrawal of an appeal, must be given—
(a) to the Committee Secretary, and
(b) if the Committee specifies a time period—within the specified period.
16 Deciding an appeal
16 Deciding an appeal
16 Deciding an appeal
(1) For the Act, section 61(2), if the appellant has not indicated an intention to make oral submissions in the notice of appeal, the Committee may decide the appeal on the basis of—
(a) the notice of appeal, and
(b) written submissions from the Corporation and the appellant, and
(c) if the Committee requests further information from the appellant—information received from the appellant in response to the request.
(2) If the Committee requests further information from the appellant, the appellant may indicate an intention to make oral submissions—
(a) in person or by audio visual link, and
(b) with or without a legal representative or trade union representative.
(3) If the appellant indicates in the notice of appeal or in response to a request for further information that the appellant intends to make oral submissions, the Committee Secretary must, in consultation with the Chairperson, decide a date and location for the appeal hearing.
(4) At the hearing, the appellant and the appellant’s legal representative or trade union representative, if any, may—
(a) address the Committee on matters relating to the appeal, and
(b) with the Committee’s approval, produce documents, records or information relating to the appeal.
(5) The parties to an appeal are not entitled to call a person to give evidence or to cross-examine a person at the hearing.
(6) The Committee may adjourn the hearing if the Committee considers an adjournment necessary to enable the Committee to consider—
(a) oral submissions made at the hearing, or
(b) documents, records or information produced at the hearing.
(7) The Committee must give the Corporation written notice of the Committee’s decision when the Committee gives the appellant written notice under the Act, section 63.
Part 5 Miscellaneous
Part 5 Miscellaneous
Part 5 Miscellaneous
17 Community Services Sector Long Service Leave Committee
17 Community Services Sector Long Service Leave Committee
17 Community Services Sector Long Service Leave Committee
(1) For the Act, section 8(2)(b)(i), Unions NSW is prescribed.
(2) For the Act, section 8(2)(b)(ii), Australian Services Union is prescribed.
(3) For the Act, section 8(2)(b)(iii), NSW Council of Social Service is prescribed.
(4) For the Act, section 8(2)(b)(iv), National Disability Services is prescribed.
18 Reimbursement of employer
18 Reimbursement of employer
18 Reimbursement of employer
The Secretary, within the meaning of the Fair Entitlements Guarantee Act 2012 of the Commonwealth, is taken to be an employer for the Act, section 87(4) if the registered worker receives payment under the Fair Entitlements Guarantee Act 2012 of the Commonwealth for long service benefits accrued under the Long Service Leave Act 1955.
19 Penalty notices
19 Penalty notices
19 Penalty notices
(1) For the Act, section 94(2)—
(a) each offence created by a provision specified in Schedule 1, Column 1 is an offence for which a penalty notice may be issued, and
(b) the amount payable for the penalty notice is the amount specified in Schedule 1, Column 2.
(2) If the provision is qualified by words that restrict the operation of the provision to limited kinds of offences or to offences committed in limited circumstances, the penalty notice may be issued only for—
(a) the limited kind of offence, or
(b) an offence committed in the limited circumstances.