66Directions to comply with service‑level standard

66 Directions to comply with service‑level standard

(1) The ACCC may, by written notice given to a designated entity, direct the entity to take specified action to comply with a service‑level standard if:

(a) the standard applies to the entity; and

(b) the ACCC reasonably believes the entity has failed to comply, is failing to comply, or will fail to comply with the standard.

Note: A decision to give a direction under this subsection is a reviewable decision (see Division 2 of Part 10).

(2) The entity must comply with the direction:

(a) within the time specified in the direction, which must be a reasonable time; or

(b) if the direction does not specify a reasonable time—within a reasonable time.

Note: Failure to comply with a direction may result in a designated entity being liable to a civil penalty: see subsection 67(3).

(3) The ACCC may extend the time for complying with the direction by written notice given to the entity.

(4) A direction under this section is not a legislative instrument.