61ACCC may require designated entity to give copy of complaints handling and alternative dispute resolution policies or procedures

61 ACCC may require designated entity to give copy of complaints handling and alternative dispute resolution policies or procedures

(1) The ACCC may, by written notice given to a designated entity, require the entity to give the ACCC a copy of any policies or procedures of the entity that deal with either or both of the following matters in connection with its provision of cash distribution services or facilities access:

(a) internal complaints handling processes;

(b) alternative dispute resolution.

(2) The entity must give the copies within 10 business days after the notice is given.

(3) A designated entity is liable to a civil penalty if:

(a) the entity is required to give documents in accordance with a notice under subsection (1); and

(b) the entity fails to comply with the requirement within the period required by subsection (2).

Note 1: An individual may be liable for an ancillary contravention of this civil penalty provision (see section 92 of the Regulatory Powers Act).

Note 2: This subsection is a continuing civil penalty provision under section 93 of the Regulatory Powers Act.

Civil penalty:

(a) for a body corporate—300 penalty units; and

(b) for an individual—60 penalty units.