60ACCC may determine dispute resolution requirements

60 ACCC may determine dispute resolution requirements

(1) The ACCC may, by legislative instrument, determine requirements that apply to:

(a) one or more specified designated entities; or

(b) a specified class of designated entities; or

(c) all designated entities.

(2) The requirements must relate to:

(a) internal complaints handling processes of the designated entities for complaints regarding the provision or proposed provision of cash distribution services or facilities access by the designated entities; or

(b) alternative dispute resolution procedures for disputes regarding the provision or proposed provision of cash distribution services or facilities access by the designated entities.

(3) In determining requirements under subsection (1), the ACCC must have regard to the object of this Act.

Civil penalty provision

(4) A designated entity is liable to a civil penalty if:

(a) a requirement determined under subsection (1) applies to the entity; and

(b) the entity fails to comply with the requirement.

Note: An individual may be liable for an ancillary contravention of this civil penalty provision (see section 92 of the Regulatory Powers Act).

Civil penalty:

(a) for a body corporate—5,000 penalty units; and

(b) for an individual—1,000 penalty units.